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What needs improvement with Microsoft Dynamics CRM?

Please share with the community what you think needs improvement with Microsoft Dynamics CRM.

What are its weaknesses? What would you like to see changed in a future version?

ITCS user
55 Answers

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Top 20LeaderboardReal User

Microsoft Dynamics CRM is not that customizable, you can customize it, but a lot of it is still pre-built in a way that you have a lot of details in there that you don't need.

author avatar
Real User

Dynamic's management could be improved. The tech management should have better technical capabilities.

author avatar
Top 10LeaderboardReal User

The product can be a bit expensive, especially for a smaller organization. I wouldn't want to change any aspect of the product. The mobile side of the product doesn't look that great right now. It doesn't seem to render. It's the responsiveness across different devices, from light testing, just seemed kind of off. It seems like it really needs to identify when it's on a mobile device and minimize the view. It kind of just does a web page type of thing and it's just really difficult to use. From just the short time I've seen it, I'm not sure how anybody would ever be able to use it.

author avatar
Top 20LeaderboardMSP

I've had a relatively good experience using the resolution. I'm not sure if there are any negative aspects of it. If there was a bit more automation, specifically for marketing tasks, that would be ideal.

author avatar
Real User

There is a feature called Social Listening. It enables the system to sniff out social interactions between our customers. With it, we are able to make informed decisions about the types of products and services to provide to customers. The social listening feature is not embedded in the current version. We have to buy a separate license in order for it to be implemented. This feature should be embedded in the next release.

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