Microsoft Dynamics 365 Customer Service vs Siebel CRM comparison

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3,448 views|2,548 comparisons
93% willing to recommend
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Executive Summary

We performed a comparison between Microsoft Dynamics 365 Customer Service and Siebel CRM based on real PeerSpot user reviews.

Find out in this report how the two CRM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Microsoft Dynamics 365 Customer Service vs. Siebel CRM Report (Updated: May 2024).
771,157 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"I mainly do customer management, setting records, and things like that.""Integration is seamless. I have integrated Microsoft Dynamics customer service with other systems.""Offers integration with hosted solutions.""There was a situation where we needed to integrate our system with other platforms quickly. Typically, this process would require using middleware or additional testing tools. However, integration was easy because we were using Microsoft Dynamics 365 Customer Service, which is a Microsoft product. It has built-in connectors that integrate with Microsoft systems, making the process much easier.""I liked the solution's web version and user interface.""The data is always available to the users regardless of location because of the tool's cloud-based nature. The solution is highly stable. I rate it a perfect ten. The product is highly scalable Microsoft Dynamics 365 Customer Service stands out due to its rich features, ease of deployment, and straightforward licensing structure.""The insights are quite helpful.""It has easy-to-use customization features."

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"Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals.""The tool's complaint management feature is very good. We used a CRM before, which lacked the integrations, so complaints had to be handled manually. With Siebel CRM, we have better integrations and can resolve complaints with a few clicks. When you're in the service industry, tasks matter a lot, especially when you have to access multiple systems to address issues. Being a bank, we currently have around 17 operational systems. It's not feasible to expect users to access them individually to make the necessary changes.""Due to the many features that are built in from a CRM perspective, it is the best product we have.""The solution's order management pack is quite fantastic.""Siebel CRM's most beneficial aspects are the workflows. It has complete holistic workflows for a customer management system.""The flexibility is very good.""Siebel CRM has a strong database model, workflow and integration tools.""Siebel offers a high level of customization which has been valuable. The solution also offers the ability to model complex products."

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Cons
"The things that are needed are not available in the documentation.""They could add a new chart or dashboard for visualization in the product.""The product is expensive. It keeps improving. Once you've invested a lot in it, switching to a different system is hard.""I didn't like the solution very much because its functionality is a bit typical and old-fashioned, and the entire system needs upgrading.""The technical support should be dramatically improved.""The product doesn’t meet standard functionality. There should be enough features included in it.""The product could be serverless.""They could improve the components to be more user-friendly. It needs to be more interactive for new users to operate."

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"Siebel CRM can improve as an ERP and for a few corporate business workloads.""The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive.""Currently, Siebel CRM is not helping the agent provide faster feedback to the customer.""The user interface, mobile application, and support could be improved.""It is difficult to set up.""The problem with Siebel is that everything is customizable in it. It's probably over-engineered, which makes it difficult to use, and it makes it difficult for the users to get started with the system.""Oracle needs to improve its support. The major drawback I've observed with Siebel CRM is that Oracle hasn't taken appropriate steps to improve it since 2019. We noticed a steep downfall because Oracle was slow to roll out upgrades like Open UI. By the time these upgrades were available, the market had shifted to cloud solutions, which competitors were already providing much earlier.""The UI could be improved by being fully cloud native as this is what our customers are looking for. It would also be great to see what updates are coming up for release and for updates to take place automatically without manual intervention."

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Pricing and Cost Advice
  • "I rate Microsoft Dynamics 365 Customer Service pricing a five out of ten."
  • "The solution has a corporate enterprise license, which large corporations sign."
  • "It is a decent price compared to multiple vendors and products available in the market."
  • "It is more expensive than other vendors."
  • "The product's licensing is straightforward. It's user-based, so you decide how many users you want to license, and that's it. On the value-for-money scale, it's average. You do get what you pay for, so I wouldn't call it expensive."
  • "The pricing seems fair."
  • "The tool is a bit on the expensive side if we purchase it individually."
  • More Microsoft Dynamics 365 Customer Service Pricing and Cost Advice →

  • "Its licensing is yearly."
  • "The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."
  • "This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce."
  • "I think the tool’s pricing is exaggerated. Once you do the price sizing as per your business needs, you would find that the price of other solutions like Zoho CRM, HubSpot CRM, Salesforce CRM, etc. would be always the same."
  • "The product is expensive."
  • More Siebel CRM Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:Siebel is easy to configure and comes with various pre-built industry verticals, so it doesn't require much effort. If you want to roll out Siebel in telecom or manufacturing, they have the verticals… more »
    Top Answer:Siebel has been on the market for the last two decades. It used to be the top solution, but nowadays, you have cloud-based CRMs, so it's a little outdated.
    Top Answer:Siebel is a customer relationship management tool. You store customer information, complaints, and opportunities in the solution and use it to maintain that kind of information. We are system… more »
    Ranking
    18th
    out of 169 in CRM
    Views
    97
    Comparisons
    62
    Reviews
    13
    Average Words per Review
    335
    Rating
    7.9
    5th
    out of 169 in CRM
    Views
    3,448
    Comparisons
    2,548
    Reviews
    10
    Average Words per Review
    367
    Rating
    8.2
    Comparisons
    Also Known As
    Siebel Sales
    Learn More
    Oracle
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    Overview

    Provide seamless, end-to-end experiences within a single solution built on the Microsoft Cloud to deliver consistent, connected support across channels.

    Siebel CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. With its robust features and user-friendly interface, Siebel CRM enables organizations to effectively manage customer interactions and enhance customer satisfaction. The solution offers a wide range of modules, including sales force automation, marketing automation, and customer service management, allowing businesses to automate and optimize their customer-facing activities. 

    Siebel CRM also provides advanced analytics and reporting capabilities, enabling businesses to gain valuable insights into their customer data and make informed decisions. With its flexible deployment options, including on-premises and cloud-based solutions, Siebel CRM can be tailored to meet the unique needs of any organization. 

    Sample Customers
    Information Not Available
    Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB
    Top Industries
    REVIEWERS
    Computer Software Company38%
    Manufacturing Company25%
    Legal Firm13%
    Energy/Utilities Company13%
    REVIEWERS
    Financial Services Firm27%
    Comms Service Provider27%
    Computer Software Company18%
    Real Estate/Law Firm9%
    VISITORS READING REVIEWS
    Computer Software Company17%
    Financial Services Firm13%
    Government12%
    Manufacturing Company9%
    Company Size
    REVIEWERS
    Small Business60%
    Midsize Enterprise7%
    Large Enterprise33%
    REVIEWERS
    Small Business13%
    Large Enterprise88%
    VISITORS READING REVIEWS
    Small Business25%
    Midsize Enterprise13%
    Large Enterprise62%
    Buyer's Guide
    Microsoft Dynamics 365 Customer Service vs. Siebel CRM
    May 2024
    Find out what your peers are saying about Microsoft Dynamics 365 Customer Service vs. Siebel CRM and other solutions. Updated: May 2024.
    771,157 professionals have used our research since 2012.

    Microsoft Dynamics 365 Customer Service is ranked 18th in CRM with 14 reviews while Siebel CRM is ranked 5th in CRM with 17 reviews. Microsoft Dynamics 365 Customer Service is rated 8.0, while Siebel CRM is rated 7.8. The top reviewer of Microsoft Dynamics 365 Customer Service writes "A stable solution that can be used for regular office communication, collaboration, and office documentation". On the other hand, the top reviewer of Siebel CRM writes "Comes with complaint management feature but improvement is needed in UI ". Microsoft Dynamics 365 Customer Service is most compared with Zendesk, whereas Siebel CRM is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle CRM, Oracle CX Sales and Salesforce Sales Cloud. See our Microsoft Dynamics 365 Customer Service vs. Siebel CRM report.

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    We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.