We performed a comparison between New Relic and OpenText SiteScope based on real PeerSpot user reviews.
Find out in this report how the two Application Performance Monitoring (APM) and Observability solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It has the ability to monitor random URLs not tied to the one pinger per application (though it costs extra)."
"We detect issues using dashboards that we built on New Relic."
"The most important thing is that it tells us where the latency in throughput and response time are."
"The stability of New Relic APM is very good."
"It is a software solution as a service, so I don't have to manage it on-premise."
"The monitoring so far has been good and we are happy with it."
"The VPN is one of the solution's most valuable features for us."
"Support for plug-ins (RMQ, Redis etc.) is a valuable feature."
"The Monitor Templates functionality allowed us to spin up monitoring with .csv files pretty easily."
"Simplest tool for monitoring servers, web content, databases and other hardware. Its dashboard is really good."
"The most valuable feature of SiteScope is its infrastructure monitoring."
"It's easy to template standard monitoring configurations, and automate monitoring configuration."
"The product's readymade templates are perfect. It supports us a lot when we don't have much experience with the product. The templates offers us direction to proceed."
"Infrastructure monitoring is the most valuable feature."
"It has multiple monitors that can be deployed OOTB, which includes basic system monitors for CPU, Disk, Memory, NIC's, etc."
"SiteScope has built-in flat file DB, hence it removes the dependency of an external DB for higher stability."
"They don't have an opportunity to share the dashboard with the public. If you want to share it with stakeholders or people outside the organization who just want to have a look at a couple of metrics, you can't do that without onboarding them to the product itself."
"The monitoring is only as good as the alerts that it produces. By having it set up fine grain alerting, it is a bit of a pain."
"In addition, its difficult to have a predictive tool to see how the application would behave in the future when it basically only shows the historical data."
"We have had issues with our agents going offline."
"Compared to their competitors, they are missing some features at the moment."
"I think that there have been some questionable product enhancements. Over a year ago, New Relic rolled out a new navigation that really disrupted our workflow."
"Data Dog captures the entire session and then provides it as a video player path, which gives more insight into what the user was doing. It's pretty impressive. New Relic does that, yet it only captures using a couple of screenshots, which is not very detailed since you are unable to see the entire user flow."
"Real-user monitoring would be helpful as it would help me to really understand the client-side performance of the application."
"We have four or five data centers around North America where we have it deployed into a single or a two-server primary backup type of deployment. All those are made available under a single GUI provided by Micro Focus that allows you to put them all together. A room for improvement would be an appliance or a server that would manage all of our other servers so that I don't have to remember to log on to all different servers and data centers. I could manage them from a single location."
"They have not kept up with browser security requirements or advances in GUIs, they switched to a corruptible database architecture instead of text config files."
"It could be more reliable using a database repository instead of a log repository."
"Sometimes in a huge environment, I think the documentation does not provide the required calculations so you can't know what the required set up should be. You need to test."
"The lack of an agent means that remote monitoring requires multiple firewall ports to be opened."
"More out of the box Cloud integration and capabilities."
"SiteScope isn't productive if you want to monitor RAM or if you want to monitor some URL."
"It should improve its integrations with various tools, especially service management tools."
New Relic is ranked 3rd in Application Performance Monitoring (APM) and Observability with 151 reviews while OpenText SiteScope is ranked 28th in Application Performance Monitoring (APM) and Observability with 24 reviews. New Relic is rated 8.6, while OpenText SiteScope is rated 7.6. The top reviewer of New Relic writes "Has a simple user interface and end-to-end monitoring and self-healing features". On the other hand, the top reviewer of OpenText SiteScope writes "Doesn't require much custom coding and can run on different platforms, but the types of scripting files you can execute on it are limited". New Relic is most compared with Dynatrace, Datadog, Elastic Observability, Grafana and Azure Monitor, whereas OpenText SiteScope is most compared with Dynatrace, SCOM, AppDynamics, Prometheus and Elastic Observability. See our New Relic vs. OpenText SiteScope report.
See our list of best Application Performance Monitoring (APM) and Observability vendors.
We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
