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OpenText SiteScope vs Splunk ITSI (IT Service Intelligence) comparison

OpenText and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. OpenText is ranked #31 with an average rating of 8.5, while Splunk is ranked #12 with an average rating of 8.2. OpenText holds a 0.5% mindshare in APM, compared to Splunk’s 0.8% mindshare. Additionally, 92% of OpenText users are willing to recommend the solution, compared to 97% of Splunk users who would recommend it.
OpenText SiteScope
Read 27 OpenText SiteScope reviews
  • 1,474 Views
  • 632 Comparison Views
92% willing to recommend
Splunk ITSI (IT Service Int...
Read 50 Splunk ITSI (IT Service Intelligence) reviews
  • 1,725 Views
  • 764 Comparison Views
97% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Jul 24, 2024

OpenText SiteScope and Splunk ITSI (IT Service Intelligence) are both robust IT management tools, yet they cater to slightly different needs and preferences among users. Reviews indicate that users are generally more satisfied with the support and pricing of OpenText SiteScope, while Splunk ITSI stands out for its feature set and perceived value, justifying its higher cost.

What features are offered by OpenText SiteScope in comparison to Splunk ITSI (IT Service Intelligence)?

OpenText SiteScope offers comprehensive monitoring capabilities, adaptability to various environments, and straightforward deployment. Splunk ITSI provides advanced analytics, correlation features, and integration capabilities, with a focus on actionable insights and data correlation giving it an advantage in feature richness.

What areas of improvement can be found in OpenText SiteScope in comparison to Splunk ITSI (IT Service Intelligence)?

OpenText SiteScope could improve on interface responsiveness, reporting functionalities, and overall user experience. Splunk ITSI may benefit from a less steep learning curve, better pricing transparency, and improved user interface simplicity.

How is the ease of deployment and customer service of OpenText SiteScope in comparison to Splunk ITSI (IT Service Intelligence)?

OpenText SiteScope is known for its straightforward deployment and effective customer service. Splunk ITSI often requires more complex setup and advanced expertise, with mixed reviews on customer support efficiency.

What setup costs and ROI can be seen with OpenText SiteScope in comparison to Splunk ITSI (IT Service Intelligence)?

OpenText SiteScope is highlighted for its competitive pricing and solid return on investment, making it a budget-friendly option. Splunk ITSI, despite being more expensive, delivers value through comprehensive features and long-term benefits, leading users to see substantial ROI for the higher costs.

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To learn more, read our detailed OpenText SiteScope vs. Splunk ITSI (IT Service Intelligence) Report (Updated: June 2025).
Buyer's Guide
OpenText SiteScope vs. Splunk ITSI (IT Service Intelligence)
June 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

OpenText SiteScope
Ranking in Application Performance Monitoring (APM) and Observability
31st
Average Rating
7.8
Reviews Sentiment
8.0
Number of Reviews
27
Ranking in other categories
No ranking in other categories
Splunk ITSI (IT Service Int...
Ranking in Application Performance Monitoring (APM) and Observability
12th
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
50
Ranking in other categories
IT Alerting and Incident Management (4th)
 

Mindshare comparison

As of June 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText SiteScope is 0.5%, up from 0.4% compared to the previous year. The mindshare of Splunk ITSI (IT Service Intelligence) is 0.8%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Gyanesh Rahatekar - PeerSpot reviewer
Achieve seamless incident response with valuable monitoring capabilities and reliable alerts
There are multiple features related to OpenText SiteScope monitoring that I have found to be very useful, such as SSL monitoring. If SSL is present as a file in a server, then OpenText SiteScope is a very effective tool to monitor when that certificate expires. It provides comprehensive information related to SSL certificates and log monitoring. If any kind of required keyword monitoring is present in the log file, OpenText SiteScope has excellent functionality for monitoring. It is very easy to configure and obtain the correct information related to end-user requirements. The agentless monitoring feature of OpenText SiteScope is particularly impressive and easy to configure and gather information from. According to the operations team perspective, there is no impact related to resource management from the agentless monitoring. It demonstrates very low resource consumption related to its functionality.
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Srinivasulu Soolluru - PeerSpot reviewer
It speeds up incident response by automating alerts and ticket creation
When configuring a dashboard, we can write search criteria. Based on the search criteria, the dashboard shows all the alerts, including the alert time, creation time, and a summary description of the alert. When you add an extra column, such as the user that triggered the alert, the next time he refreshes the dashboard, he wants to know that the alert is acknowledged. We want to improve that comment feature. In the Service Analyzer, we monitor the network infrastructure services and have a KPI for each service. When the value exceeds the threshold value, we can add the colors. For example, we can set it to green when the threshold value is within the limit. If it is red, then the value has passed the threshold. We want more colors in the service analyzer to display all these features.
Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"For the system environment, SiteScope can be useful."
"It can monitor over a 100 technologies with built-in solution templates."
"The most valuable feature of OpenText SiteScope is that it is easy to manage and user-friendly."
"It's a very flexible product so you can run a script out of it, even straight out of the box."
"Simple deployment: The deployment uses protocols such as NetBios, SSH, WMI, SNMP, which means that any device with any of these protocols will be monitored."
"It's integrated with different monitoring tools, such as AppDynamics."
"Has a simple setup. It can be up and running within hours."
"I find OpenText SiteScope itself to be uncomplicated and deserving of a ten out of ten due to its simplicity."
More OpenText SiteScope pros
"Alerts and episodes are valuable to me."
"The most valuable features are the service analyzer and Glass Tables."
"I particularly like the preview feature because it provides a prompt experience for impact analysis."
"ITSI provides a visual representation of complex tools and context, using color coding and other features to make it easy for anyone at the monitoring or service desk to use."
"The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity."
"We have a lot of teams using Splunk and they would be blind without it."
"The most valuable feature is event correlation, which ensures that only one ticket is generated per issue, eliminating duplicates and reducing noise from multiple alerts."
"One of the excellent features is the service analyzer, which is truly impressive."
More Splunk ITSI (IT Service Intelligence) pros
 

Cons

"They should provide more templates for new vendor devices."
"In terms of issues with Micro Focus SiteScope, some that we've run into were unintended, for example, extra executions of monitors and some false alerts when there were problems connecting to endpoints or there were issues with the application that sometimes resulted in false positives. We had a few issues with the way time zones were configured when the system time differed from the time indicated during the monitoring, but those were just little things that weren't too bad. As far as the limitations of Micro Focus SiteScope, the types of scripting files that can be executed are rather limited unless you go to some third-party plugins. These are the areas for improvement in the solution."
"It should improve its integrations with various tools, especially service management tools."
"Micro Focus Voltage SiteScope could improve by adding more features, such as cloud, APM, and DevOps monitoring."
"They have not kept up with browser security requirements or advances in GUIs, they switched to a corruptible database architecture instead of text config files."
"The graphs and dashboard in the solution are areas that need improvement."
"The interface of OpenText SiteScope needs improvement. It has a Java-based interface, which is slow and could be simplified for better usability."
"While working with OpenText, I noticed sometimes teams refuse intervention due to compliance issues."
More OpenText SiteScope cons
"The problem becomes the price, as Splunk is an expensive product."
"It would be advantageous to enhance the dashboard by incorporating sections for monitoring, service health, and a filter for the KPIs."
"Quality-of-life features have room for improvement."
"We had issues with support that took a long time to resolve."
"The dashboard function inside the individual episodes, not at the ITSI Notable Event Aggregation Policy level but actually at the correlation search layer, is an area where improvements are required."
"There should be entity conflict resolution, specifically regarding duplicate entities. There should be case sensitivity for various keys amongst entities, specifically host names. We need IT metrics-based indexes and more content packs. I know they are coming out with these features"
"Predictive analytics, in terms of preventing incidents before they occur, still needs time to mature."
"The dashboard queries should be improved. More queries should be suggested in order to produce better dashboards."
More Splunk ITSI (IT Service Intelligence) cons
 

Pricing and Cost Advice

"When Micro Focus Voltage SiteScope has introduced approximately eight years ago and there was not very much competition making the price high. However, when comparing the price of Micro Focus Voltage SiteScope now to other tools, they should reduce the price. It is similar to a legacy tool at this point."
"Depending on your requirements, there are two licensing models available. A simple point model, or an endpoint model."
"It is expensive. I don't like its licensing. I don't like anything where you have to license it by individual licenses. I'm not a fan of that, but that's just me."
"The pricing or licensing cost for Micro Focus SiteScope is often bundled with other things, so the cost for each individual would be difficult to calculate. Pricing could be $2,000,000 a year. My company pays for technical support because it's part of the contract with Micro Focus SiteScope. You buy the licenses, but you're also paying for the support. With Nagios, it's much more bare-bones as far as paying for licenses and the software itself, and my company didn't have to use as much Nagios support yet in one or two years because there weren't too many problems using Nagios, and it's much more cost-effective, so that's one of the reasons why my company is migrating to Nagios from Micro Focus SiteScope."
"I rate the solution's pricing a six out of ten on a scale where one is cheap and ten is expensive."
"Licensing is a little steep."
"SiteScope licensing can be node based-or monitor-based. I would recommend for node-based licensing."
"The product's pricing should be lower since there are many open-source products that can do the same job with better user interfaces. The tool's pricing is yearly and you need to pay for support."
More OpenText SiteScope pricing and cost advice
"Pricing was pretty good, and it is possible to just add on the features we want."
"The cost of the modules is a bit high for non-global companies, making it difficult for them to afford Splunk ITSI."
"Splunk ITSI is expensive."
"The licensing is based on data usage."
"Splunk ITSI is a premium application and comes with a premium price tag."
"I wouldn't say there's been an issue with the solution's pricing because we went through the AWS marketplace and negotiated directly with Splunk."
"It would have been good if the product cost was much lower."
"Splunk ITSI is expensive; however, with the appropriate use case, it justifies the cost."
More Splunk ITSI (IT Service Intelligence) pricing and cost advice
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Top Industries

By visitors reading reviews
Financial Services Firm
33%
Manufacturing Company
13%
Computer Software Company
11%
Government
5%
Financial Services Firm
20%
Computer Software Company
13%
Government
11%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Micro Focus Voltage SiteScope?
The most valuable feature of SiteScope is its infrastructure monitoring.
See all answers
What is your experience regarding pricing and costs for Micro Focus Voltage SiteScope?
The licensing scheme for Micro Focus tools is reasonable, and more affordable. It's seen as medium or de-receivable.
See all answers
What needs improvement with Micro Focus Voltage SiteScope?
The interface of OpenText SiteScope needs improvement. It has a Java-based interface, which is slow and could be simplified for better usability.
See all answers
What do you like most about Splunk ITSI (IT Service Intelligence)?
Our mean time to detect is down to five minutes.
See all answers
What is your experience regarding pricing and costs for Splunk ITSI (IT Service Intelligence)?
Pricing can vary significantly based on the selected modules and deployment choices. Splunk ITSI tends to be more expensive compared to some open-source solutions.
See all answers
What needs improvement with Splunk ITSI (IT Service Intelligence)?
Splunk ITSI could benefit from including more features that other solutions support, such as vulnerability management modules. This would help manage vulnerabilities effectively, allowing my organi...
See all answers
 

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Compared 9% of the time
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Compared 17% of the time
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Splunk Observability Cloud vs Splunk ITSI (IT Service Intelligence)
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Product Reports

Buyer's Guide
OpenText SiteScope
March 2025
OpenText SiteScope reportDownload OpenText SiteScope product report
Buyer's Guide
Splunk ITSI (IT Service Intelligence)
May 2025
Splunk ITSI (IT Service Intelligence) reportDownload Splunk ITSI (IT Service Intelligence) product report
 

Also Known As

Micro Focus SiteScope, HPE SiteScope, SiteScope
No data available
 

Overview

OpenText SiteScope is an agentless monitoring program that tracks the availability and performance of distributed IT infrastructures such as servers, network devices and services, applications and application components, virtualization software, operating systems, and other IT enterprise components.

OpenText SiteScope is an autonomous hybrid IT monitoring system that can monitor more than 100 different types of IT components in real time, thanks to a lightweight and highly customizable remote access architecture.

With OpenText SiteScope, IT teams can get the data they need to keep on top of problems and eliminate bottlenecks before they become major concerns.

OpenText SiteScope can reduce total cost of ownership (TCO) by utilizing agentless technology, which eliminates the need to install and monitor agents on each box. Manual activities can be automated, and teams can save time and effort by using pre-packaged solution templates.

OpenText SiteScope Features

OpenText SiteScope has many valuable key features. Some of the most useful ones include:

  • Broad functionality built on expertise: OpenText SiteScope's architecture is scalable and supports a broad range of functions, including data collecting, alerting, event management, and reporting. Data is collected via remote access, which eliminates the need for agents to be deployed and maintained on monitored nodes. OpenText SiteScope connects to systems as a remote user via the central server, which supports JMX, SNMP, HTTP, SSH, NetBIOS, and WMI.
  • Monitors legacy and modern environments: OpenText SiteScope comes with more than 100 built-in monitors that track things like utilization, response time, use, and resource availability.

    • Cloud: You can monitor virtual servers and applications on Amazon Web Services (AWS). AWS-hosted applications can provide data to Amazon CloudWatch, which can be used for auto-scaling, reporting, and alerting.

    • Virtualization: OpenText SiteScope supports VMware, Microsoft, Citrix, and Oracle/Sun virtualization technologies. Monitor Docker clusters, nodes, containers, and workloads.
  • Flexibility with configuration: By adding or deleting specific monitors, you can adapt to dynamic changes in data center configuration.
  • Templates for solutions: The template database is based on best practices for monitoring complex application settings with the least amount of time and effort. The templates include built-in domain experience of specialized monitors, default metrics and thresholds, proactive testing, and best practices for a given application or monitoring component.
  • Notifications, alerts, and reports: Email, SNMP traps, HTTP post, and database alerts are all supported. Administrators receive alerts based on defined thresholds and schedules.
  • Flexibility in user management: Using LDAP or an internal management solution, define group-level permissions, construct user roles, and assign security groups depending on role. Extensive WS (Web Service)-based API that automates numerous management situations without the need for the SiteScope UI.
  • Integrations with SiteScope: OpenText SiteScope not only offers a number of benefits on its own, but it can also be linked with a number of OpenText and third-party solutions, giving teams the ability to properly integrate their IT operations center.
OpenText

Splunk IT Service Intelligence (ITSI) is a powerful analytics-driven monitoring and analytics solution that provides real-time insights into the health and performance of IT services. 

It enables organizations to proactively identify and resolve issues, optimize service delivery, and improve overall IT operations. With its advanced machine learning capabilities, ITSI automatically detects anomalies, predicts future events, and prioritizes alerts based on business impact. 

The solution offers a centralized view of IT services, allowing users to visualize and analyze data from multiple sources in a single dashboard. ITSI also provides customizable KPIs, service-level agreements (SLAs), and key performance indicators (KPIs) to measure and track service performance. 

With its intuitive interface and powerful analytics capabilities, Splunk ITSI empowers IT teams to deliver reliable and efficient services, ensuring maximum uptime and customer satisfaction.

Splunk
 

Sample Customers

Vodafone Ireland, Kuveyt Turk Participation Bank
TransUnion, Cox Automotive, Carnival Cruises, Leidos, Econocom, National Ignition Factory, Entrust Datacard, Molina Healthcare, United States Census Bureau
Buyer's Guide
OpenText SiteScope vs. Splunk ITSI (IT Service Intelligence)
June 2025
Free Report: OpenText SiteScope vs. Splunk ITSI (IT Service Intelligence)
Find out what your peers are saying about OpenText SiteScope vs. Splunk ITSI (IT Service Intelligence) and other solutions. Updated: June 2025.
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