We performed a comparison between OpenText Project and portfolio Management and ServiceNow Strategic Portfolio Management based on real PeerSpot user reviews.
Find out in this report how the two Project Portfolio Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The data provided by PPM is trusted and is available almost immediately; without trusted data there is very less scope of any tool to be successful."
"Has a powerful workflow engine that allows creation of workflow complexities and processes."
"It is very important that the platform gives us a single place where we can measure progress toward goals, as we have weekly meetings with the CTO. We present these consolidated overviews and dashboards to him so that he has an overview of all the projects and can see the status of all the problems that we have and we are working on."
"Recent Program Management lifecycle, Program Management aggregation views due to interactive UI (selection of risks, issues, and changes in Program Overview) and “flash look & feel" of this functional chunk, which is different in comparison to other parts of HPE PPM."
"Micro Focus PPM is flexible and easy to use. It's simple to customize and configure workflows."
"Overall, they have a very strong workflow management capability. That's a very strong feature because then you can model any process easily. Whether it is a demand management process, a pipeline management process, or your project delivery methodology, it is much easier because of their workflow management capability."
"The portfolio management and the resource management are the key features."
"I like the automated calculations, especially on the resource side. When project managers enter their resource requirements into their staffing profiles, they are automatically translated into labor forecast calculations. PPM automates a significant portion of the forecast calculations. Timesheets are also built-in. We automatically process time sheets and bill them accordingly."
"ServiceNow brings to the market different layers with different pricing, so you can customize. And all the layers are really enterprise-ready."
"We mainly use the solution to support operations and align our ITSM operations with our business goals. This involves coordinating between our application development, support teams, and network engineering teams. When there's an issue at the product or network level, we raise a ticket, and our team works together to resolve it."
"The solution offers a lot of opportunities for integrations. We can integrate with Slack, Azure, all the API alternatives, etc. There's a lot of integration modules provided."
"You don't need a lot of plugins."
"The most valuable feature of ServiceNow Strategic Portfolio Management is incident management."
"The most valuable features of ServiceNow Strategic Portfolio Management are the multiple methodology possibilities for projects. It has hybrid, traditional, and Agile capabilities. Additionally, the solution integrates well with other platforms, such as Microsoft Azure."
"The PPM module is an excellent service."
"Competitive in terms of research"
"We had a couple of issues with stability or performance degradation about a year ago, around the time of the initial rollout. Since then, we've only had two unexpected outages that were quickly resolved."
"They can make its UI better. Currently, the UI is a bit clunky."
"The user interface is very, very old and is missing some functions, such as, for example, re-do, follow, and share functions. The UI is not good."
"There are some limitations when it comes to attaching receipts. For example, if we are going to buy some non-labor-related assets such as hardware, we are not able to attach the receipts in the Financial Management module in version 9.41."
"Currently, HPE PPM does not allow “Project” approval, but only simple “Demand Request” approval (mobility)."
"Sometimes features in PPM don't work as expected, or our users request a new feature. Typically, our partner vendor can deploy those changes. But there have been a few instances when we had to raise it with Micro Focus because it's beyond the ability of our partner vendor. When we raise the issue with Micro Focus, it sometimes takes time because it needs support from other customers using PPM, not just our bank. It goes through a voting system. Other customers need to vote for the feature. The features that get the most votes will possibly be added."
"I would also like to see improvement in PPM's reporting and alerts. PPM has reporting capabilities, including HTML reports and portlets. But a majority of clients will build their own reporting platforms, or they will use external reporting platforms like Tableau and QlikView."
"I was not involved in the initial setup. I know that the project involved a lot of consulting that took a long time."
"ServiceNow Strategic Portfolio Management could improve by having more Agile features. Other solutions, such as Rally have more."
"The portfolio management tool is not as good as DevOps or Jira because it requires a Russian site and BitLocker to train users or run projects."
"The only issue for us is the pricing. It’s quite high in comparison with the competition."
"The timing reporting module, and how it's used is a bit difficult to understand. Everything related to project management is quite extensive. It needs to be simplified. At first, our users didn't want to use it, because it seems a bit complex."
"When we import a really big project with a lot of tasks on it, we face some issues with dependencies. The links between tasks are not working very well. There is definitely room for improvement there. Microsoft Project, in my opinion, is the best option for such a use case."
"The configurations are fine, but the user interface could be improved."
"The setup is a bit complex. It depends on the organizational needs, and sometimes, we make customizations based on those needs."
"We track salaries or paychecks of the resources. They change from time to time, such as every six months or every year. If they can come up with a default or out-of-the-box feature to manage those multiple payable costs so that we can automatically calculate the project costs rolled up. That would be the coolest feature that we can expect from ServiceNow. We would like to have an automatic feature to manage the payable costs. We should be able to manage or maintain multiple pay costs so that while calculating the project roll-up costs for individual projects, the respective pay costs in a particular period are picked up automatically from the backend. Currently, we have to customize that. It is doable. We have done it but through customization."
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OpenText Project and portfolio Management is ranked 10th in Project Portfolio Management with 24 reviews while ServiceNow Strategic Portfolio Management is ranked 3rd in Project Portfolio Management with 27 reviews. OpenText Project and portfolio Management is rated 7.8, while ServiceNow Strategic Portfolio Management is rated 8.0. The top reviewer of OpenText Project and portfolio Management writes "Gives management a cohesive place for tracking business strategies and goals, but cosmetic aspects need work". On the other hand, the top reviewer of ServiceNow Strategic Portfolio Management writes "A very strategic demand management tool that visualizes risks and ratings in a bubble chart". OpenText Project and portfolio Management is most compared with Jira, Planview PPM Pro, Smartsheet and Teamwork , whereas ServiceNow Strategic Portfolio Management is most compared with Microsoft Azure DevOps, Jira, Jira Align, Microsoft Project Server and Smartsheet. See our OpenText Project and portfolio Management vs. ServiceNow Strategic Portfolio Management report.
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