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MHR iTrent vs Oracle E-Business Suite comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

MHR iTrent
Ranking in Benefits Administration
23rd
Average Rating
4.6
Reviews Sentiment
4.3
Number of Reviews
2
Ranking in other categories
Cloud HCM (25th)
Oracle E-Business Suite
Ranking in Benefits Administration
6th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
155
Ranking in other categories
Field Service Management (1st), ERP (6th), Activity Based Costing Software (2nd), Enterprise Resource Planning for Manufacturing (1st), Product Configuration and Quoting (3rd)
 

Mindshare comparison

As of October 2025, in the Benefits Administration category, the mindshare of MHR iTrent is 1.0%, up from 1.0% compared to the previous year. The mindshare of Oracle E-Business Suite is 3.6%, down from 4.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Benefits Administration Market Share Distribution
ProductMarket Share (%)
Oracle E-Business Suite3.6%
MHR iTrent1.0%
Other95.4%
Benefits Administration
 

Featured Reviews

reviewer2215695 - PeerSpot reviewer
A scalable solution with good functionalities, but customer support needs to improve
Customer support and getting help from MHR iTrent are not great at all. MHR iTrent concentrates too much on sales, like a selling mechanism. They don't concentrate on helping their existing clients get the most out of the solution. All they're interested in is selling you something else to add on.
James Balbach - PeerSpot reviewer
Centralizes our enterprise-wide functions but could benefit from cloud migration
We have dealt with customer service, and it was awful. For a system this size, it felt like we were merely buying software from them. They weren't really partnered with us on it. Reporting bugs and getting feedback, as well as having engineers work on issues, was very transactional. There was no real ownership on Oracle's part. During several support cases, it became difficult to determine ownership at Oracle and get status updates. The on-premises Oracle support is not great in my experience, and I think this is true in the industry. We've read about their software as a solution, and theoretically, their SaaS portal support is a lot better.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"MHR iTrent's functionality and the payroll part are good."
"The retrospection feature within iTrent is really good and better than what some other software provides. It's really useful."
"Technical support is good."
"The most valuable features are the financial-related capabilities."
"It is scalable."
"E-Business Suite's best features are BAT functionality, flexibility, configurability, and integration with Oracle Database."
"I like the automation and integration features of Oracle E-Business Suite."
"On-Time Payroll and its features are user-friendly."
"Oracle E-Business Suite has contributed to cost reduction in specific areas for customers who transition from using multiple legacy systems in silos, helping reduce costs, decrease employee working time, and minimize duplicate jobs."
"Before, we used a lot of manpower in our operations, in the backend, but this is a service. We have eliminated some unnecessary processes."
 

Cons

"MHR's customer service needs to improve. It's dreadful at the moment. They're not very customer-focused."
"Customer support and getting help from MHR iTrent are not great at all."
"It would be great to see Oracle E-Business Suite become less dependent on the SAO solution, which is an integration solution for Oracle platforms."
"Additional improvements could include better healthcare management functionalities, such as specialized modules for OPD and IPD for patients."
"The way things are going, Oracle is not putting much effort into their master data management. They need to look into machine data and then the integrated data domain."
"E-Business Suite's user experience and interface could be improved."
"The simplicity of the user experience needs to be improved tremendously."
"Oracle E-Business Suite's stability could be improved as they have a lot of bugs that need to be fixed."
"The integration features of the tool on on-premises weren't that great, making it an area where improvements are required."
"The main challenge has been the annual maintenance cost."
 

Pricing and Cost Advice

Information not available
"Whatever the products you use, you'll be paying a yearly maintenance price or a support price."
"Compared to other vendors like SAP or Microsoft, the prices for Oracle are reasonable, but they could always be lower."
"Fees for support and licensing should be reduced."
"The license is very expensive and I think that it needs to be cheaper to get a wider range of users or customers."
"Licensing is on a yearly basis. There is an initial cost, and the standard fee is 22% per year."
"This product is more expensive if you compare it to SAP."
"Both the current projects and future projects should be defined well. Licensing should be done according to current and near future plans."
"USD $100,000 annually."
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Educational Organization
13%
Comms Service Provider
12%
Government
10%
Manufacturing Company
11%
Computer Software Company
11%
University
7%
Healthcare Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business43
Midsize Enterprise33
Large Enterprise112
 

Questions from the Community

What needs improvement with MHR iTrent?
I'm not particularly happy with it if I'm being honest. But that is more due to the service provided by MHR rather than the software iTrent. I would like to improve the customer service in particul...
What is your primary use case for MHR iTrent?
We use it as an integrated HR payroll system. Any queries regarding the system not doing what it should are usually about the service provided by MHR—the customer service, the responses, and cases ...
What advice do you have for others considering MHR iTrent?
If customer support is part of the product, I would rate it a three out of ten.
What do you like most about Oracle E-Business Suite?
It was very easy to integrate the product into our existing infrastructure.
What needs improvement with Oracle E-Business Suite?
Current challenges with Oracle E-Business Suite include certain modules such as Property Manager, which has faced difficulties especially after IFRS 16 was introduced in 2021. Oracle is still worki...
 

Also Known As

MidlandHR iTrent, iTrent
Oracle EBS, OEBS
 

Overview

 

Sample Customers

Brighton and Hove City Council, Cafcass, Capel Manor College, Chesterfield Royal Hospital NHS, City and Islington College, City West Housing, Coventry University, Denbighshire County Council, Dudley College, Dyfed Powys Police Force, East Durham College
Colab, Portobello, Saudi Telecom Company, DG Khan Cement, Dubai Holding
Find out what your peers are saying about MHR iTrent vs. Oracle E-Business Suite and other solutions. Updated: September 2025.
869,566 professionals have used our research since 2012.