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MHR iTrent vs Oracle E-Business Suite comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

MHR iTrent
Ranking in Benefits Administration
15th
Average Rating
4.6
Reviews Sentiment
4.3
Number of Reviews
2
Ranking in other categories
Cloud HCM (23rd)
Oracle E-Business Suite
Ranking in Benefits Administration
6th
Average Rating
7.8
Reviews Sentiment
7.2
Number of Reviews
154
Ranking in other categories
Field Service Management (1st), ERP (6th), Activity Based Costing Software (1st), Enterprise Resource Planning for Manufacturing (1st), Product Configuration and Quoting (3rd)
 

Mindshare comparison

As of May 2025, in the Benefits Administration category, the mindshare of MHR iTrent is 1.0%, up from 0.8% compared to the previous year. The mindshare of Oracle E-Business Suite is 4.5%, down from 5.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Benefits Administration
 

Featured Reviews

reviewer2215695 - PeerSpot reviewer
A scalable solution with good functionalities, but customer support needs to improve
Customer support and getting help from MHR iTrent are not great at all. MHR iTrent concentrates too much on sales, like a selling mechanism. They don't concentrate on helping their existing clients get the most out of the solution. All they're interested in is selling you something else to add on.
James Balbach - PeerSpot reviewer
Centralizes our enterprise-wide functions but could benefit from cloud migration
We have dealt with customer service, and it was awful. For a system this size, it felt like we were merely buying software from them. They weren't really partnered with us on it. Reporting bugs and getting feedback, as well as having engineers work on issues, was very transactional. There was no real ownership on Oracle's part. During several support cases, it became difficult to determine ownership at Oracle and get status updates. The on-premises Oracle support is not great in my experience, and I think this is true in the industry. We've read about their software as a solution, and theoretically, their SaaS portal support is a lot better.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The retrospection feature within iTrent is really good and better than what some other software provides. It's really useful."
"MHR iTrent's functionality and the payroll part are good."
"What we like about Oracle E-Business Suite is that we didn't find any issues with it. In the Indian market, the subscription solutions aren't that suitable, even in terms of the complexity of the regulations, taxes, etc., so that's why we had to go for an on-premise solution that's hosted on the cloud, and we're happy with Oracle E-Business Suite. We also like that Oracle E-Business Suite is quite flexible, and we've also built some bolt-ons and they're working fine."
"Flexible to set up an organization with multiple locations."
"I like Oracle ERP for streamlining the entire process from PRTL and invoice payments. It also has the decision and internet sale order, and my customers can correct the internet decision. It automatically converts to the internet order, and they don't need to create the entry object. They don't need to make a secondary ledger in the parent company and subsidiary. That's very helpful for internet decisions. If they get an order at the parent company, it automatically creates the sales system in the subsidiary."
"It is a solution for GFMIS (Governmental Fiscal Management Information Systems)."
"Regarding the valuable features, the automation is inherent in all systems, including Oracle E-Business Suite. It helps in various business processes, depending on the company's behavior and requests."
"It can be an essential solution for those who can not just push to the cloud because they have critical data restrictions."
"This software scales very well across various implementations."
"E-Business Suite's best features are BAT functionality, flexibility, configurability, and integration with Oracle Database."
 

Cons

"Customer support and getting help from MHR iTrent are not great at all."
"MHR's customer service needs to improve. It's dreadful at the moment. They're not very customer-focused."
"Some of my clients report that the overall ease of use could be simplified."
"Standard reporting needs to be changed. Many of the standard reports look the same as they did in version 10.7, 20 years ago."
"Areas for improvement would be that sometimes it's a bit rigid with customization and doesn't always facilitate region-specific requirements."
"I would rate the support for Oracle E-Business Suite a four out of five."
"If you get away from the financials core of the product, it is not so good at handling peripherals."
"There are always some bugs and missing patches."
"Oracle is easy to implement at a new organization like ours, but it might be more challenging for an established organization with more rules and policies in place."
"It is still a little outdated as far as what we consider a twenty-first century software. You're still using Oracle forms, that sort of thing."
 

Pricing and Cost Advice

Information not available
"Whatever the products you use, you'll be paying a yearly maintenance price or a support price."
"This is a highly-priced application and would not be affordable for small or medium business domains."
"Compared to other vendors like SAP or Microsoft, the prices for Oracle are reasonable, but they could always be lower."
"Pricing for Oracle E-Business Suite is seven out of ten. You must pay extra for maintenance and technical support, apart from standard license fees."
"Both the current projects and future projects should be defined well. Licensing should be done according to current and near future plans."
"USD $100,000 annually."
"At our various customers, the software tends to pay for itself in less than two years."
"Considering the market at the moment, Oracle needs to adjust the pricing of this solution."
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Top Industries

By visitors reading reviews
Educational Organization
19%
Computer Software Company
15%
Government
12%
Comms Service Provider
9%
Educational Organization
66%
Computer Software Company
5%
Manufacturing Company
4%
Financial Services Firm
3%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about MHR iTrent?
MHR iTrent's functionality and the payroll part are good.
What needs improvement with MHR iTrent?
I'm not particularly happy with it if I'm being honest. But that is more due to the service provided by MHR rather than the software iTrent. I would like to improve the customer service in particul...
What is your primary use case for MHR iTrent?
We use it as an integrated HR payroll system. Any queries regarding the system not doing what it should are usually about the service provided by MHR—the customer service, the responses, and cases ...
What do you like most about Oracle E-Business Suite?
It was very easy to integrate the product into our existing infrastructure.
What needs improvement with Oracle E-Business Suite?
Oracle E-Business Suite should be more detailed and user-friendly. I should be able to customize the screen or application without needing technical support. The configuration and setup process is ...
 

Also Known As

MidlandHR iTrent, iTrent
Oracle EBS, OEBS
 

Overview

 

Sample Customers

Brighton and Hove City Council, Cafcass, Capel Manor College, Chesterfield Royal Hospital NHS, City and Islington College, City West Housing, Coventry University, Denbighshire County Council, Dudley College, Dyfed Powys Police Force, East Durham College
Colab, Portobello, Saudi Telecom Company, DG Khan Cement, Dubai Holding
Find out what your peers are saying about MHR iTrent vs. Oracle E-Business Suite and other solutions. Updated: April 2025.
850,028 professionals have used our research since 2012.