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Marvis Virtual Network Assistant vs New Relic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 10, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Marvis Virtual Network Assi...
Ranking in Network Monitoring Software
53rd
Average Rating
8.6
Reviews Sentiment
8.7
Number of Reviews
3
Ranking in other categories
No ranking in other categories
New Relic
Ranking in Network Monitoring Software
9th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
176
Ranking in other categories
Application Performance Monitoring (APM) and Observability (4th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (4th)
 

Mindshare comparison

As of August 2026, in the Network Monitoring Software category, the mindshare of Marvis Virtual Network Assistant is 0.4%, up from 0.2% compared to the previous year. The mindshare of New Relic is 1.5%, down from 1.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
New Relic1.5%
Marvis Virtual Network Assistant0.4%
Other98.1%
Network Monitoring Software
 

Featured Reviews

IhorShtanko - PeerSpot reviewer
Technical Consultant Of Juniper Networks Division at MUK
AI assistant has transformed network troubleshooting and now reduces downtime and support tickets
Marvis Virtual Network Assistant has resolved all problems that network administrators face, making it challenging to identify areas for improvement. Marvis provides good analytics, recommendations, and problem resolutions. One potential enhancement would be to add different languages for different countries because Marvis currently uses only English. For example, since I live in Ukraine, it would be beneficial to communicate with Marvis in Ukrainian because not all administrators know English.
BasilJiji - PeerSpot reviewer
System engineer at a retailer with 10,001+ employees
Real-time alerts have reduced server outage impact and support fast incident response
In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"If you ask any questions about Marvis, it will respond immediately and use some solution. It will be very easy and save you time."
"I believe the pricing of Marvis Virtual Network Assistant is reasonable because it allows for a decrease in the quantity of network administrators needed and reduces operational costs."
"Marvis Virtual Network Assistant uses AI to find problems or to get information from devices."
"With the help of New Relic APM, we managed to deliver an online B2B application with average response times below two seconds, where with v6, the average response times was about 30 seconds."
"It's given us the ability for anyone to know how our customers experience our application."
"We have done the New Relic integration with Serverless AWS, which has helped us with monitoring, and keeping our monitoring from our on-premise part with the cloud part."
"The product's initial setup phase was very easy."
"It does everything we wanted it to do."
"It gives us insight into several areas-- Where slowdowns are, Which of our customers is hitting us most, and If there’s an application issue on the database side, how long a query takes."
"It is easy to set up from scratch, as you don’t need resources."
"Please go ahead and try this and you won't regret having it."
 

Cons

"One potential enhancement would be to add different languages for different countries because Marvis currently uses only English."
"It should add real-time application visibility."
"It would be a good idea to integrate the solution to support other vendors besides Juniper."
"We would like a dashboard feature to be created for this product. This would allow us to monitor both the front and back-end of our UI's performance, and then report on it."
"I would like to see the company implement the AI auto-baseline feature which Dynatrace has."
"It would have been great had it provided thread-dump analysis and a few additional JVM-related stats."
"I think that there have been some questionable product enhancements. Over a year ago, New Relic rolled out a new navigation that really disrupted our workflow."
"I have noticed discrepancies between New Relic's documentation and Terraform resources."
"Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal."
"Installation of plugins seem to be really difficult due to the documentation available."
"One issue – there is no option for live chat or phone support."
 

Pricing and Cost Advice

"Marvis Virtual Network Assistant is not an expensive solution."
"The price depends on how many agents you want."
"This is an expensive tool."
"Cost is significant with a lot of extras."
"The solution is priced reasonably. New Relic APM is one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it."
"The price of New Relic could improve. It is expensive."
"We deploy everything on AWS. Purchasing the product on AWS Marketplace made it easier for us."
"If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."
"The pricing could be better. We did not purchase the full version. Maybe if we applied all the other features of the full version of New Relic, we could get all the features that we feel are missing."
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909,725 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Healthcare Company
17%
Construction Company
13%
Comms Service Provider
11%
Manufacturing Company
11%
Financial Services Firm
14%
Outsourcing Company
9%
Manufacturing Company
9%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise52
Large Enterprise79
 

Questions from the Community

What is your experience regarding pricing and costs for Marvis Virtual Network Assistant?
Not all customers use Marvis Virtual Network Assistant because it represents an additional cost as a subscription service. Mist Cloud is a microservices platform, and to use it, customers must purc...
What needs improvement with Marvis Virtual Network Assistant?
Marvis Virtual Network Assistant has resolved all problems that network administrators face, making it challenging to identify areas for improvement. Marvis provides good analytics, recommendations...
What is your primary use case for Marvis Virtual Network Assistant?
Marvis Virtual Network Assistant is primarily used for fast troubleshooting and identifying root problems across the entire network. It has decreased the quantity of tickets that customers can open...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What needs improvement with New Relic Insights?
I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...
What is your primary use case for New Relic Insights?
As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...
 

Also Known As

No data available
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

Information Not Available
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about Marvis Virtual Network Assistant vs. New Relic and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.