Marvis Virtual Network Assistant Reviews

Marvis Virtual Network Assistant is primarily used for fast troubleshooting and identifying root problems across the entire network. It has decreased the quantity of tickets that customers can open in the NOC department because Marvis allows quick searching and provides recommendations to administrators on how to resolve issues. Customers often do not have enough time to open tickets because administrators resolve problems before they are reported.

Juniper Mist also offers Marvis Minis, which is a cloud microservice that continuously checks network quality from the customer's point of view. When changes are made to the network, Marvis Minis verifies whether these changes decrease service quality by checking different stages of how customers connect to the network, obtain IP addresses, and resolve DNS names to IP addresses. This verification occurs every hour, providing analytics and statistics to predict potential network issues. Marvis uses AI technology, allowing administrators to ask questions about the network, customers, services, and applications to obtain any information about the network quickly and efficiently.

Marvis Virtual Network Assistant and Marvis Minis continuously check the network and network elements, providing a complete view of the entire network. When problems occur, they send messages to administrators or display information on the graphical user interface that shows exactly where the problem is located. For example, Marvis can identify a bad cable connection on a specific port on a specific switch.

Marvis Virtual Network Assistant has functions to automatically resolve some issues, though not all, particularly when the network uses only Juniper equipment. For example, if a new Wi-Fi access point is added and a new wireless network is created but administrators forget to add a VLAN on the Juniper switch, Marvis can automatically add this VLAN on the switch side.

Every network device sends telemetry information to the cloud, and Marvis as an AI assistant uses big data about all statistics from all devices, applications, and customer sessions. This capability allows Marvis to find root cause problems.

Marvis Virtual Network Assistant has resolved all problems that network administrators face, making it challenging to identify areas for improvement. Marvis provides good analytics, recommendations, and problem resolutions.

One potential enhancement would be to add different languages for different countries because Marvis currently uses only English. For example, since I live in Ukraine, it would be beneficial to communicate with Marvis in Ukrainian because not all administrators know English.

I have worked with this technology for approximately three years.

During the three years I have used this solution, I have not experienced any issues with the cloud solution.

Marvis Virtual Network Assistant is very scalable because it allows support for thousands of devices in the network.

The technical support team answers very quickly when I communicate with them. They help resolve problems with devices or cloud microservices very rapidly and provide sufficient information to resolve any issue.

Marvis Virtual Network Assistant is not used for the initial installation process. Since Marvis Virtual Network Assistant operates on a subscription basis, adding a subscription to the organization is all that is required. No additional configuration or tasks are needed.

I believe the pricing of Marvis Virtual Network Assistant is reasonable because it allows for a decrease in the quantity of network administrators needed and reduces operational costs. Additionally, it increases the quality of network operation. When network issues occur, Marvis allows for very quick identification, resulting in a short network downtime period. Without Marvis, administrators would need to check each device step by step to find problems, potentially resulting in much longer network downtime. Marvis saves money for the company.

Not all customers use Marvis Virtual Network Assistant because it represents an additional cost as a subscription service. Mist Cloud is a microservices platform, and to use it, customers must purchase subscriptions for one, two, three, or five services. Marvis Virtual Network Assistant is one of these services. Sometimes, to decrease the overall cost of the solution, customers do not purchase a subscription for Marvis Virtual Network Assistant because it is not a mandatory function but rather an optional feature.

I have received feedback links for previous feedback submissions. I have provided feedback about SRX and wireless assurance. For any Juniper solution or Juniper devices, I have experience, though not as extensive with SRX and EX switches compared to other products. Root routers such as MX series are also supported, as are access points. I do not have sufficient experience with Juniper Session Smart Router. I have worked with these routers and am familiar with them. My overall review rating for Marvis Virtual Network Assistant is eight out of ten.

It is mainly used for troubleshooting and receiving real-time alerts. Marvis makes it easy to track the issue by providing specific information, like the exact time the connection was lost. It simplifies troubleshooting by giving immediate notifications, making it easy to understand and resolve the problem.

For example, with a Layer 3 switch, if a customer makes changes and needs to track those due to a malfunction, Marvis can help immediately. It has a recall feature that can be very useful. Suppose Juniper releases a new switch firmware, like version 11, and your IT team upgrades from version 10 to 11. If any issues arise after the upgrade and you want to revert to the previous version, Marvis becomes extremely helpful in managing this process.

It works on artificial intelligence, machine learning technology, which is why it gives you everything. If you ask any questions about Marvis, it will respond immediately and use some solution. It will be very easy and save you time.

Marvis is very useful as it helps reduce downtime and provides efficient service to customers. It allows customers to clearly understand what’s happening in their network, making it much easier to identify and solve issues. 

It should add real-time application visibility. Marvis's interface is good. We don't need any additional interface. However, if it could accept voice commands, that would be a great improvement

I have been using Marvis Virtual Network Assistant as a partner for three years.

It doesn't require any technical support. It is required at the time of implementation

Positive

The implementation initially involved additional costs, but the feature is precious. It comes with AI cloud and the VNA, which Juniper bundles separately. Most customers prefer this solution because it allows for real-time troubleshooting, eliminating the need to wait for responses from partners or support teams.

I always recommend Marvis to every customer because it requires no additional direct involvement. Marvis has been developed well using AI and machine learning technology. Its AI engine updates itself regularly, which is a beneficial feature.

I request that Juniper integrate a cloud identity engine and simplify the Microsoft Azure Active Directory Services integration with the SRX hardware firewall. Additionally, the SRX firewall needs a more robust graphical user interface. Currently, we can only configure the SRX using the CLI; if a wrong command is entered, restoring it cannot be easy.

Overall, I rate the solution a nine out of ten.

An administrator can use the solution if they don't have good experience with the network. The solution helps to find issues or provides some information about the network, including how it works, where the problem is, etc.

The solution has a chat feature wherein you ask questions, and it will answer your questions. You can get information from the tool about the current situation in the network. Marvis Virtual Network Assistant will show the problem and how to resolve it.

Marvis Virtual Network Assistant uses AI to find problems or to get information from devices. If the solution finds a problem with the network, it will try to resolve it or notify you immediately. You get information in real-time because the tool performs constant network monitoring.

It would be a good idea to integrate the solution to support other vendors besides Juniper.

I have been using Marvis Virtual Network Assistant for one year.

I rate the solution ten out of ten for stability.

Marvis Virtual Network Assistant is a very scalable solution because 1,000 devices can be used in only one organization. If you are a managed service provider, you can use the tool to support several organizations. Marvis Virtual Network Assistant is suitable for small, medium, and enterprise businesses.

I rate the solution’s scalability ten out of ten.

The solution's initial setup is very easy. If you have a subscription, you can install it quickly and easily in your cloud profile.

Marvis Virtual Network Assistant is not an expensive solution.

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a seven out of ten.

Earlier, the solution was used only for wireless networks, but now it is also used for data center solutions. If we scan a QR code, we add Juniper devices to our cloud profile. We can add additional subscriptions to our profile because Marvis Virtual Network Assistant is one of the microservices. It's up to us whether we want to use it or not.

Since the solution uses artificial intelligence, it does not have enough time to answer all your questions. I recommend using the solution with each device. Some customers don't buy a Marvis subscription to save some money, which is not a good idea. You must use the solution if you want network stability.

Overall, I rate the solution ten out of ten.