LiveAssurance vs New Relic comparison

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94% willing to recommend

LiveAssurance

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Executive SummaryUpdated on Mar 1, 2026

New Relic and LiveAssurance compete in the monitoring and performance management category. New Relic appears to have the upper hand in pricing and support, while LiveAssurance strengthens its position through robust features.

Features: New Relic offers extensive monitoring, advanced analytics, and application performance insights. LiveAssurance provides proactive security features, robust assurance capabilities, and comprehensive security functionalities.

Ease of Deployment and Customer Service: New Relic ensures efficient deployment and strong customer support, streamlining setup and issue resolution. LiveAssurance offers a feature-rich platform but may involve a more complex deployment process while improving customer service.

Pricing and ROI: New Relic offers a balanced pricing model with cost-effective monitoring solutions that deliver significant ROI for budget-conscious buyers. LiveAssurance, with its higher setup cost, targets those prioritizing robust security, providing long-term value through advanced security features.

To learn more, read our detailed LiveAssurance vs. New Relic Report (Updated: April 2026).

LiveAssurance vs. New Relic

April 2026

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Helped 894,738 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

LiveAssurance

Ranking in IT Infrastructure Monitoring

40th

Average Rating

9.0

Reviews Sentiment

8.0

Number of Reviews

Ranking in other categories

No ranking in other categories

New Relic

Ranking in IT Infrastructure Monitoring

9th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

174

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (9th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (3rd), AIOps (4th)

Mindshare comparison

As of May 2026, in the IT Infrastructure Monitoring category, the mindshare of LiveAssurance is 0.4%, up from 0.1% compared to the previous year. The mindshare of New Relic is 2.5%, down from 4.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Mindshare Distribution
Product	Mindshare (%)
New Relic	2.5%
LiveAssurance	0.4%
Other	97.1%

IT Infrastructure Monitoring

Featured Reviews

Bob Stiles

Cyber Security Architect Engineer at a financial services firm with 5,001-10,000 employees

Offers proactive issue detection through customized alerts enhances troubleshooting

We saw the benefits of BlueCat Infrastructure Assurance immediately after we deployed it. The enhanced analytics dashboard helps us prioritize troubleshooting. BlueCat Infrastructure Assurance detects potential issues and anomalies before they occur, provided we have set our thresholds. Without defined thresholds, the system may still identify problems, but we will only be alerted after the event. This proactive approach helps prevent issues rather than simply reacting to them. It provides diagnostic information to help with remediation. BlueCat Infrastructure Assurance significantly enhances our company's network stability by preventing outages. With over a hundred firewalls integrated into the system, it provides comprehensive monitoring and control, effectively minimizing potential downtime. BlueCat's solution has been instrumental in maintaining a highly reliable network environment, and its value in preventing disruptions is immeasurable.

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BasilJiji

System Engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"BlueCat Infrastructure Assurance provides excellent analytic capabilities for early problem detection, offering beneficial diagnostic information and actionable remediation steps."

"BlueCat's solution has been instrumental in maintaining a highly reliable network environment, and its value in preventing disruptions is immeasurable."

"BlueCat Infrastructure Assurance's most valuable feature is its ability to analyze integrity and perform interrogations, providing alerts based on configurable thresholds."

"Thanks to BlueCat, we have not experienced any downtime in the past two years."

"The most valuable aspects of BlueCat Infrastructure Assurance are remote commands, a core functionality for us, and automated remediation options."

"In several days, we got a great ROI due to an issue in a customer application."

"The service map feature is very useful."

"It gives insights to non-technical people about what technical issues are most important, how much it impacts customers, and potentially, where we should be targeting our development teams when they have time."

"To me, the most valuable feature of New Relic APM is the traceability, mainly based on the time travel method, so you get the overall response time, which is pretty helpful for developers and ADR techs looking into issues on a deeper level. New Relic APM is a very good, tailor-made solution."

"It has helped my organization to dive deeper into the application using the APM module is very helpful."

"It is easier to create new dashboards in the New Relic interface, and it is also easier to query if when I want to monitor a different parameter or time duration on my dashboard."

"Sometimes, I monitor the user's time of response and use this information to improve the number of servers on the back-end. Or, I can use it to change my back log for front-end developers and improve their response times. It's very important in this case because I can improve the experience of the final user."

"My advice is to learn to use it and learn all of the features because it has many of them, not all of which are documented, but they work wonders."

More New Relic pros

Cons

"Considering that some of our junior engineers have limited coding expertise, incorporating features that assist in query construction or provide clear textual translations of code would be valuable."

"BlueCat Infrastructure Assurance does not support all network security devices."

"We would greatly benefit from expanded BlueCat integrations, particularly through a robust API ingestion system that allows for custom integrations with other systems. Ideally, this would include a user-friendly message queue system that facilitates communication between BlueCat and any external system via APIs."

"BlueCat Infrastructure Assurance does not support all network security devices."

"For some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long."

"The solution does not provide input on how the page performs in a big group. It just says that the page performance is bad, but it does not say what can be done to improve it. If they could provide some insight or guidance on how to make improvements, that would be a big help."

"Currently, it is not the only solution we have for monitoring so there are things that it’s missing – for example what Datadog does for us."

"I would like to see the company implement the AI auto-baseline feature which Dynatrace has."

"Error handling and reporting is a little lackluster, but they're announcing a whole new analytics approach."

"More configurability through the dashboard, for example, being able to ignore transactions without the need to update the config or code."

"In addition, its difficult to have a predictive tool to see how the application would behave in the future when it basically only shows the historical data."

"Sometimes we've noticed agents fail to report/respond."

More New Relic cons

Pricing and Cost Advice

"BlueCat Infrastructure Assurance is reasonably priced."

"BlueCat Infrastructure Assurance meets our budget requirements."

"The pricing for BlueCat Infrastructure Assurance is fairly comparable."

"The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good."

"We're paying for the New Relic APM license annually."

"I think it's overpriced for the technical support that we get. We spent over 1,00,000 USD a year."

"The pricing and licensing are too high."

"The monthly cost os $1000 per server per month, but it could be even more. We pay about $250 for the server, and then New Relic wants over $1000 to give us statistics on those servers."

"I recommend using the free version of New Relic. If you like the free version and understand its importance for your company, you can move to the trial. Then, you can migrate to the paid version."

"New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention."

"The detection piece of it brings us a big return on investment."

More New Relic pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which IT Infrastructure Monitoring solutions are best for your needs.

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894,738 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

26%

Manufacturing Company

12%

Comms Service Provider

10%

Healthcare Company

10%

Financial Services Firm

15%

Computer Software Company

Manufacturing Company

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	51
Large Enterprise	78

Questions from the Community

What is your experience regarding pricing and costs for BlueCat Infrastructure Assurance (BCIA)?

BlueCat Infrastructure Assurance is reasonably priced.

What needs improvement with BlueCat Infrastructure Assurance (BCIA)?

BlueCat Infrastructure Assurance does not support all network security devices. We currently use BlueCat Infrastructure Assurance on-premises, but it lacks the AI capabilities that are becoming inc...

What is your primary use case for BlueCat Infrastructure Assurance (BCIA)?

My organization comprises a financial institution and a technology company. BlueCat Infrastructure Assurance, an internal service, helps accurately pinpoint issues within our systems.

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

What needs improvement with New Relic Insights?

I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...

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Compared 12% of the time

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Compared 6% of the time

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Compared 6% of the time

Splunk AppDynamics vs New Relic

Compared 4% of the time

Elastic Observability vs New Relic

Compared 2% of the time

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Compared 2% of the time

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Product Reports

Download LiveAssurance product report

LiveAssurance

May 2026

Download New Relic product report

April 2026

Also Known As

Indeni

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

LiveAssurance offers a comprehensive platform designed to enhance efficiency and decision-making through its advanced capabilities.

LiveAssurance provides an integrated approach to streamline operations with real-time data analytics and robust security features. Its scalability and ease of integration make it a versatile choice for enhancing operational productivity.

What are the key features of LiveAssurance?

Real-Time Data Analytics: Delivers insights to improve decision-making with up-to-date data.
Advanced Security: Protects sensitive information with industry-standard security measures.
Seamless Integration: Easily integrates with existing systems for smooth operation.
User-Friendly Interface: Simplifies navigation and use without extensive training.

What benefits or ROI can users find in reviews of LiveAssurance?

Increased Efficiency: Users report enhanced productivity with streamlined processes.
Cost Savings: Reduction in operational costs due to automation and optimization.
Improved Decision Making: Access to real-time analytics aids strategic planning.
Enhanced Security: Ensures data protection and compliance, reducing risks.

Industries like finance and healthcare implement LiveAssurance to manage complex data environments effectively; finance benefits from advanced analytics for risk assessment, while healthcare leverages security features for patient data protection, driving better outcomes and compliance.

BlueCat

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

Sample Customers

MasterCard, Bloomberg, Comcast, Office Depot, O'Reilly Auto Parts, Prudential, Wyndham Worldwide, iRobot, Leumi, Pelephone, Sheetz, Travelex

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club