LiveAssurance vs New Relic comparison

Read 176 New Relic reviews

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94% willing to recommend

LiveAssurance

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Executive SummaryUpdated on Mar 1, 2026

New Relic and LiveAssurance compete in the monitoring and performance management category. New Relic appears to have the upper hand in pricing and support, while LiveAssurance strengthens its position through robust features.

Features: New Relic offers extensive monitoring, advanced analytics, and application performance insights. LiveAssurance provides proactive security features, robust assurance capabilities, and comprehensive security functionalities.

Ease of Deployment and Customer Service: New Relic ensures efficient deployment and strong customer support, streamlining setup and issue resolution. LiveAssurance offers a feature-rich platform but may involve a more complex deployment process while improving customer service.

Pricing and ROI: New Relic offers a balanced pricing model with cost-effective monitoring solutions that deliver significant ROI for budget-conscious buyers. LiveAssurance, with its higher setup cost, targets those prioritizing robust security, providing long-term value through advanced security features.

To learn more, read our detailed LiveAssurance vs. New Relic Report (Updated: August 2026).

LiveAssurance vs. New Relic

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Helped 909,725 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

LiveAssurance

Ranking in IT Infrastructure Monitoring

41st

Average Rating

9.0

Reviews Sentiment

8.0

Number of Reviews

Ranking in other categories

No ranking in other categories

New Relic

Ranking in IT Infrastructure Monitoring

9th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

176

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (9th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (4th)

Mindshare comparison

As of August 2026, in the IT Infrastructure Monitoring category, the mindshare of LiveAssurance is 0.4%, up from 0.1% compared to the previous year. The mindshare of New Relic is 2.5%, down from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Mindshare Distribution
Product	Mindshare (%)
New Relic	2.5%
LiveAssurance	0.4%
Other	97.1%

IT Infrastructure Monitoring

Featured Reviews

Bob Stiles

Cyber Security Architect Engineer at a financial services firm with 5,001-10,000 employees

Offers proactive issue detection through customized alerts enhances troubleshooting

We saw the benefits of BlueCat Infrastructure Assurance immediately after we deployed it. The enhanced analytics dashboard helps us prioritize troubleshooting. BlueCat Infrastructure Assurance detects potential issues and anomalies before they occur, provided we have set our thresholds. Without defined thresholds, the system may still identify problems, but we will only be alerted after the event. This proactive approach helps prevent issues rather than simply reacting to them. It provides diagnostic information to help with remediation. BlueCat Infrastructure Assurance significantly enhances our company's network stability by preventing outages. With over a hundred firewalls integrated into the system, it provides comprehensive monitoring and control, effectively minimizing potential downtime. BlueCat's solution has been instrumental in maintaining a highly reliable network environment, and its value in preventing disruptions is immeasurable.

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BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"BlueCat's solution has been instrumental in maintaining a highly reliable network environment, and its value in preventing disruptions is immeasurable."

"Thanks to BlueCat, we have not experienced any downtime in the past two years."

"BlueCat Infrastructure Assurance's most valuable feature is its ability to analyze integrity and perform interrogations, providing alerts based on configurable thresholds."

"The most valuable aspects of BlueCat Infrastructure Assurance are remote commands, a core functionality for us, and automated remediation options."

"BlueCat Infrastructure Assurance provides excellent analytic capabilities for early problem detection, offering beneficial diagnostic information and actionable remediation steps."

"I advise that New Relic is the best APM tool available, providing everything you need to pinpoint root causes for performance bottlenecks and serving as an effective observability tool for production telemetry metrics."

"It is stable and scalable."

"New Relic is a great SaaS which I will definitely continue using and will use in future products."

"The best features New Relic offers are end-to-end tracing of any calls and custom dashboards."

"The deep insights, which will give you the metrics (not a high level), so we can build out at the database level where the bottleneck is. This has been pretty helpful."

"It does everything we wanted it to do."

"Within a few hours of implementing the API, I was able to query for what we needed."

"It has a simple initial setup."

More New Relic pros

Cons

"Considering that some of our junior engineers have limited coding expertise, incorporating features that assist in query construction or provide clear textual translations of code would be valuable."

"We would greatly benefit from expanded BlueCat integrations, particularly through a robust API ingestion system that allows for custom integrations with other systems. Ideally, this would include a user-friendly message queue system that facilitates communication between BlueCat and any external system via APIs."

"BlueCat Infrastructure Assurance does not support all network security devices."

"New Relic can be improved in a few areas. I noticed that some things can be easily done through Splunk but not through New Relic."

"The mobile application monitoring has been pretty difficult to set up and also quite expensive."

"I think that there have been some questionable product enhancements. Over a year ago, New Relic rolled out a new navigation that really disrupted our workflow."

"In terms of usability, I think the UI is acceptable, but it does not really guide you along with what you actually need."

"I would like to have storage monitoring. E.g., being able to monitor SANS, specifically protocols, like NFS and CIFS metrics."

"I think New Relic can be more simple to use because for beginners it can be more difficult to use, so I think New Relic can improve in that aspect."

"Installation of plugins seem to be really difficult due to the documentation available."

"We have some performance issues with the servers. Sometimes the server is consuming a lot of CPU or memory, and New Relic Insights fails."

More New Relic cons

Pricing and Cost Advice

"BlueCat Infrastructure Assurance meets our budget requirements."

"BlueCat Infrastructure Assurance is reasonably priced."

"The pricing for BlueCat Infrastructure Assurance is fairly comparable."

"Because of budget, we are not using the mobile app part of this tool."

"The pricing and licensing are too high."

"We feel it's a little bit pricey."

"This is an expensive tool."

"The price depends on how many agents you want."

"The solution is cheap, but prices can go up when users grow."

"The solution is quite expensive. It costs around $5,000 a month. There aren't any additional costs above that."

"The pricing and licensing are good if you have an account manager and a partner manager who are looking to help out."

More New Relic pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which IT Infrastructure Monitoring solutions are best for your needs.

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909,725 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Financial Services Firm

14%

Outsourcing Company

Manufacturing Company

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	52
Large Enterprise	79

Questions from the Community

What is your experience regarding pricing and costs for BlueCat Infrastructure Assurance (BCIA)?

BlueCat Infrastructure Assurance is reasonably priced.

What needs improvement with BlueCat Infrastructure Assurance (BCIA)?

BlueCat Infrastructure Assurance does not support all network security devices. We currently use BlueCat Infrastructure Assurance on-premises, but it lacks the AI capabilities that are becoming inc...

What is your primary use case for BlueCat Infrastructure Assurance (BCIA)?

My organization comprises a financial institution and a technology company. BlueCat Infrastructure Assurance, an internal service, helps accurately pinpoint issues within our systems.

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

What needs improvement with New Relic Insights?

I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...

What is your primary use case for New Relic Insights?

As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...

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Product Reports

LiveAssurance

Download LiveAssurance product report

Download New Relic product report

Also Known As

Indeni

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

LiveAssurance offers a comprehensive platform designed to enhance efficiency and decision-making through its advanced capabilities.

LiveAssurance provides an integrated approach to streamline operations with real-time data analytics and robust security features. Its scalability and ease of integration make it a versatile choice for enhancing operational productivity.

What are the key features of LiveAssurance?

Real-Time Data Analytics: Delivers insights to improve decision-making with up-to-date data.
Advanced Security: Protects sensitive information with industry-standard security measures.
Seamless Integration: Easily integrates with existing systems for smooth operation.
User-Friendly Interface: Simplifies navigation and use without extensive training.

What benefits or ROI can users find in reviews of LiveAssurance?

Increased Efficiency: Users report enhanced productivity with streamlined processes.
Cost Savings: Reduction in operational costs due to automation and optimization.
Improved Decision Making: Access to real-time analytics aids strategic planning.
Enhanced Security: Ensures data protection and compliance, reducing risks.

Industries like finance and healthcare implement LiveAssurance to manage complex data environments effectively; finance benefits from advanced analytics for risk assessment, while healthcare leverages security features for patient data protection, driving better outcomes and compliance.

BlueCat

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

Sample Customers

MasterCard, Bloomberg, Comcast, Office Depot, O'Reilly Auto Parts, Prudential, Wyndham Worldwide, iRobot, Leumi, Pelephone, Sheetz, Travelex

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

LiveAssurance vs. New Relic