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LiveAgent vs N-able MSP Manager comparison

QualityUnit and N-able are both solutions in the Help Desk Software category. QualityUnit is ranked #38, while N-able is ranked #25. QualityUnit holds a 0.3% mindshare in HDS, compared to N-able’s 0.8% mindshare. Additionally, 100% of QualityUnit users are willing to recommend the solution, compared to 100% of N-able users who would recommend it.
LiveAgent
Read 2 LiveAgent reviews
  • 182 Views
  • 30 Comparison Views
100% willing to recommend
N-able MSP Manager
Read 4 N-able MSP Manager reviews
  • 337 Views
  • 77 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

LiveAgent and N-able MSP Manager are competing products in customer interaction and service management. LiveAgent has a slight edge in user satisfaction due to its communication tools, while N-able MSP Manager is better for managed service providers with its superior features.

Features: LiveAgent offers extensive email ticketing, live chat, and call center features, focusing on robust help desk tools. N-able MSP Manager provides ticketing, billing, and scheduling tools, emphasizing IT service management to streamline operations.

Ease of Deployment and Customer Service: LiveAgent provides straightforward deployment and strong customer support across diverse communication channels. N-able MSP Manager involves a more complex setup but offers dedicated customer service designed for MSPs.

Pricing and ROI: LiveAgent provides competitive pricing with a quick return on investment thanks to its versatile features. N-able MSP Manager has higher initial setup costs but potentially offers higher ROI with its feature-rich platform for MSPs.

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To learn more, read our detailed LiveAgent vs. N-able MSP Manager Report (Updated: May 2025).
Buyer's Guide
LiveAgent vs. N-able MSP Manager
May 2025
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Helped 858,038 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

LiveAgent
Ranking in Help Desk Software
38th
Ranking in IT Service Management (ITSM)
49th
Average Rating
8.0
Reviews Sentiment
7.6
Number of Reviews
2
Ranking in other categories
Knowledge Management Software (22nd)
N-able MSP Manager
Ranking in Help Desk Software
25th
Ranking in IT Service Management (ITSM)
29th
Average Rating
8.4
Reviews Sentiment
7.4
Number of Reviews
4
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2025, in the Help Desk Software category, the mindshare of LiveAgent is 0.3%, up from 0.3% compared to the previous year. The mindshare of N-able MSP Manager is 0.8%, down from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Help Desk Software
 

Featured Reviews

OO
Prioritizes tasks and easily organizes messages and responses
I've not really noticed anything that needs to be improved with the solution. Generally, I enjoyed everything. Every feature LiveAgent has was a seamless journey for me. Maybe there are others who might notice one or two flaws on LiveAgent. I use LiveAgent, but based on my position in the company as a live chat professional, there is a level that I am restricted to. There are other products that are more popular and effective than LiveAgent, like Zendesk and HubSpot. They are among the most popular live chat products, and they have more users. I will advise that LiveAgent should look at what these other people are doing and use it to improve themselves. LiveAgent should add more functionalities.
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Yazan Albaw - PeerSpot reviewer
N-able MSP Manager centralizes service management, automates ticketing, and enhances client communication for streamlined IT operations.
For improvement, there's a feature I've already requested from N-able that I'd love to see in future releases. When adding a client, there should be a way to add multiple contacts under each client. Currently, we have to manually enter each contact’s details one by one, including their name, last name, password, and other information. It would be much more efficient if we could import contacts in bulk, perhaps using an Excel sheet or another import method. Additionally, it would be highly beneficial if MSP Manager could integrate with multiple RMM solutions. At the moment, we're limited to integrating with just one RMM, Expanding this capability would greatly enhance the versatility and value of MSP Manager.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Provides service level optimization."
"The most valuable feature was how the solution helped us to prioritize tasks."
"I am impressed with the tool's integration with our mail system."
"I like that you can do all the things with it. You can patch, and you can run the scheduled tasks. You can remote in, upload files, and download files. You can log onto a computer PowerShell, or command prompt, without having to log into RDP. I also like its ease of use."
"This is a premier product and it has been around for a long time."
"The best advantage for us, since we use all N-able products, is that the MSP portal centralizes everything."
 

Cons

"Connection to other softwares could be improved."
"There are other products that are more popular."
"The tool needs to improve its customization of the user interface."
"I'd like to see a way to import contacts in bulk using an Excel sheet or another import method."
"What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."
"Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go."
 

Pricing and Cost Advice

Information not available
"I don't know the exact cost, but I know it's reasonable. Its cost of entry is not bad. I've had other organizations sign up for it. I don't know how much they paid, but it wasn't bad. You charge for every object. You charge for AV, and you charge for servers. There is a charge for everything or every object in that. I know we make money from it, but I don't know what it is."
"Don't get scared of the price tag because it's definitely worth it."
"I would rate the tool's pricing an eight out of ten since it's not the cheapest one in the market."
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Questions from the Community

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What needs improvement with N-able MSP Manager?
For improvement, there's a feature I've already requested from N-able that I'd love to see in future releases. When adding a client, there should be a way to add multiple contacts under each client...
See all answers
What is your primary use case for N-able MSP Manager?
At We Cybers, we utilize multiple N-able products, including RMM, EDR, and Passportal. N-able MSP Manager seamlessly integrates our ticketing system with both RMM Insight and N-central, enabling au...
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What advice do you have for others considering N-able MSP Manager?
N-able MSP Manager also shines with its robust automation and workflow capabilities, which I find truly impressive. Users can automate the conversion of RMM triggers and alarms into tickets, automa...
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Comparisons

No data available
SolarWinds Web Help Desk vs N-able MSP Manager Logo
SolarWinds Web Help Desk vs N-able MSP Manager
Compared 55% of the time
JIRA Service Management vs N-able MSP Manager Logo
JIRA Service Management vs N-able MSP Manager
Compared 45% of the time
More N-able MSP Manager Competitors
 

Product Reports

Buyer's Guide
Help Desk Software
May 2025
LiveAgent reportDownload LiveAgent product report
Buyer's Guide
Help Desk Software
May 2025
N-able MSP Manager reportDownload N-able MSP Manager product report
 

Also Known As

No data available
SolarWinds LOGICnow, SolarWinds MSP Manager
 

Overview

Stay on top of all customer requests and inquiries with LiveAgent, the most reviewed and top-rated help desk software for SMB in 2020. LiveAgent boasts the fastest chat widget on the market and has over 150M end-users worldwide. LiveAgent is a fully-featured web-based live chat and helpdesk software. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. LiveAgent has over 179+ helpful features such as advanced automation features, rules, tags, and 40+ integrations.

Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service. Start your free 14-day trial today, no credit card required.

QualityUnit

Managing your business and providing excellent support shouldn’t bog you down. MSP Manager’s ease of use will free your team to deliver on your promise of great service.

  • Intuitive, lightweight ticketing with seamless RMM and N-central® platform integrations.
  • Painless time tracking with convenient timers and functionality for recurring tickets and appointments.
  • Closed-loop email with automatic ticket monitoring and routing, with a streamlined Microsoft 365 setup via OAuth.
  • Complete customer and knowledge management with a branded portal.
  • Accounting integrations with QuickBooks Online, QuickBooks Desktop, and Xero.
N-able
 

Sample Customers

Orange, Huawei, T Mobile, eOn, Solid Trust Pay, G4S, Oxford University
Longleaf Systems, ITproMedia, Choice Technology, Halski Systems, Allixo Technologies, Nettech, Concept Technology
Buyer's Guide
LiveAgent vs. N-able MSP Manager
May 2025
Free Report: LiveAgent vs. N-able MSP Manager
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