LiveAgent vs Samanage comparison

QualityUnit and SolarWinds are both solutions in the Help Desk Software category. QualityUnit is ranked #37, while SolarWinds is ranked #18 with an average rating of 8.0. QualityUnit holds a 0.7% mindshare in HDS, compared to SolarWinds’s 1.5% mindshare. Additionally, 100% of QualityUnit users are willing to recommend the solution, compared to 100% of SolarWinds users who would recommend it.

LiveAgent

Read 2 LiveAgent reviews

400 Views
328 Comparison Views

100% willing to recommend

Samanage

Read 3 Samanage reviews

743 Views
520 Comparison Views

100% willing to recommend

LiveAgent

Samanage

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

Samanage and LiveAgent are competitive solutions in IT service management and customer support, respectively. Samanage offers better pricing and agile support, while LiveAgent provides a broad feature set that makes it a strong contender.

Features: Samanage is valued for its asset and incident management capabilities, automated workflows, and integration with IT systems. LiveAgent is notable for its comprehensive ticket management, live chat, and CRM integration. Samanage offers robust IT support features, whereas LiveAgent focuses on customer interaction tools.

Ease of Deployment and Customer Service: Samanage features a cloud-based deployment model for easy setup with customer service aimed at IT environments. LiveAgent also offers cloud-based deployment with a focus on onboarding support and customer engagement tools. Samanage deployment suits IT services while LiveAgent is designed for broader customer support.

Pricing and ROI: Samanage provides a straightforward pricing model with strong ROI through IT service efficiency. LiveAgent has a tiered pricing structure offering flexibility and significant ROI from enhanced customer engagement. Samanage is cost-effective, and LiveAgent's comprehensive solutions justify its price for those needing extensive customer interaction capabilities.

To learn more, read our detailed LiveAgent vs. Samanage Report (Updated: September 2025).

Buyer's Guide

LiveAgent vs. Samanage

September 2025

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Helped 869,566 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

LiveAgent

Ranking in Help Desk Software

37th

Ranking in IT Service Management (ITSM)

45th

Average Rating

8.0

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

Knowledge Management Software (26th)

Samanage

Ranking in Help Desk Software

18th

Ranking in IT Service Management (ITSM)

18th

Average Rating

7.6

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

IT Asset Management (13th), License Management (12th)

Mindshare comparison

As of October 2025, in the Help Desk Software category, the mindshare of LiveAgent is 0.7%, up from 0.4% compared to the previous year. The mindshare of Samanage is 1.5%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software Market Share Distribution
Product	Market Share (%)
Samanage	1.5%
LiveAgent	0.7%
Other	97.8%

Help Desk Software

Featured Reviews

Ogechi O.

Assistant customer support manager

Prioritizes tasks and easily organizes messages and responses

I've not really noticed anything that needs to be improved with the solution. Generally, I enjoyed everything. Every feature LiveAgent has was a seamless journey for me. Maybe there are others who might notice one or two flaws on LiveAgent. I use LiveAgent, but based on my position in the company as a live chat professional, there is a level that I am restricted to. There are other products that are more popular and effective than LiveAgent, like Zendesk and HubSpot. They are among the most popular live chat products, and they have more users. I will advise that LiveAgent should look at what these other people are doing and use it to improve themselves. LiveAgent should add more functionalities.

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Moldir Shynggys

Application Security Analyst at a tech services company with 51-200 employees

Great filtering feature and a good analytics dashboard

Samanage is our ticketing system and users email us with their issues which we're then able to prioritize. We are customers of Samanage The best feature of Samanage is filtering. It also allows us to create a solution for recurring issues. It's like having a stack overflow in the company. I like…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable feature was how the solution helped us to prioritize tasks."

"Provides service level optimization."

"The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it."

"The solution has a great filtering feature."

Cons

"Connection to other softwares could be improved."

"There are other products that are more popular."

"The system shuts down about once a month which is frustrating."

"The setting up process is not quite easy. It's quite difficult."

Pricing and Cost Advice

Information not available

"It is expensive."

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Top Industries

By visitors reading reviews

No data available

Manufacturing Company

13%

Construction Company

11%

Financial Services Firm

10%

Performing Arts

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

Ask a question

Earn 20 points

What do you like most about Samanage?

The best part is the ability to keep records, especially incident records. It's easy to use the tool to store data and monitor it.

See all answers

What needs improvement with Samanage?

We mainly use it for incident logging. We'd like to add service request functionality, but we don't have the knowledge to configure the requests and the workflows properly. We'd like to integrate o...

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What is your primary use case for Samanage?

I use it for incident recording based on your inventory.

See all answers

Comparisons

JIRA Service Management vs LiveAgent

Compared 48% of the time

Zendesk vs LiveAgent

Compared 30% of the time

Zoho Desk vs LiveAgent

Compared 22% of the time

More LiveAgent Competitors

ServiceNow vs Samanage

Compared 50% of the time

Freshservice vs Samanage

Compared 33% of the time

Ameyo Fusion CX vs Samanage

Compared 9% of the time

SolarWinds Service Desk vs Samanage

Compared 8% of the time

More Samanage Competitors

Product Reports

Buyer's Guide

Help Desk Software

September 2025

Download LiveAgent product report

Buyer's Guide

Help Desk Software

September 2025

Download Samanage product report

Overview

LiveAgent is an AI-driven customer communication platform featuring a robust suite of tools designed to automate and optimize customer service operations.

LiveAgent accelerates response times and boosts productivity by leveraging AI technologies like the AI Chatbot and AI Answer Assistant. With easy integration, FlowHunt enhances FAQs handling, complex query escalation, lead generation, and multilingual support. These features are accessible on all current pricing plans, excluding legacy plans. AI Answer Assistant utilizes ChatGPT to craft polished email responses, significantly improving customer service quality.

What are the key features of LiveAgent?

AI Chatbot: Automates interactions, improves response times, reduces workloads.
FlowHunt Integration: Handles FAQs, escalates complex queries, supports multilingual interactions.
AI Answer Assistant: Utilizes ChatGPT for polished email responses, enhancing productivity.

What benefits should users consider?

Improved Efficiency: Streamlines operations, reduces agent workload.
Increased Satisfaction: Quick, personalized responses enhance customer experience.
Cost Reduction: Optimizes resources, lowering operational expenses.

LiveAgent is widely implemented across various industries, offering tailored solutions to enhance customer engagement and operational efficiency. Businesses in e-commerce, telecommunications, and healthcare benefit from its AI-driven automation, which streamlines communication processes and supports diverse client bases.

QualityUnit

"Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "

SolarWinds

Sample Customers

Orange, Huawei, T Mobile, eOn, Solid Trust Pay, G4S, Oxford University

SXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator

Buyer's Guide

LiveAgent vs. Samanage

September 2025

Free Report: LiveAgent vs. Samanage

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We monitor all Help Desk Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.