Kiteworks vs OpenText Content Management comparison

Kiteworks and OpenText are both solutions in the Enterprise Content Management category. Kiteworks is ranked #15 with an average rating of 8.0, while OpenText is ranked #3 with an average rating of 7.7. Kiteworks holds a 1.1% mindshare in ECM, compared to OpenText’s 11.5% mindshare. Additionally, 100% of Kiteworks users are willing to recommend the solution, compared to 96% of OpenText users who would recommend it.

Kiteworks

Read 13 Kiteworks reviews

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173 Comparison Views

100% willing to recommend

OpenText Content Management

Read 21 OpenText Content Management reviews

2,982 Views
2,093 Comparison Views

96% willing to recommend

Kiteworks

OpenText Content Management

Comparison Buyer's Guide

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Executive SummaryUpdated on Jun 19, 2025

Kiteworks and OpenText Content Management are competitive products in content management, with OpenText having the upper hand due to its advanced feature set, which justifies its higher cost. Conversely, Kiteworks attracts smaller enterprises with its cost-effective solutions.

Features: Kiteworks offers encryption, secure file sharing, and two-factor authentication as essential security features. It excels in file transfer capabilities, allowing large file uploads, and providing a robust API for integrations. OpenText Content Management provides document management, archiving, and workflow automation. Its integration capabilities with platforms like SAP and Salesforce enhance its usability for document-centric processes, while its security and compliance features are indispensable in regulated industries.

Room for Improvement: Kiteworks would benefit from expanding its integration capabilities to accommodate more complex enterprise needs, refining its user interface for large-scale deployments, and enhancing its collaboration features to support dynamic workflows. OpenText Content Management could improve by simplifying its user interface for adopting new users, enhancing mobile access to content, and reducing the complexity of its deployment process to lower initial setup costs.

Ease of Deployment and Customer Service: OpenText Content Management supports extensive integrations ideal for large enterprises, but its complexity can slow deployment. Its customer service provides thorough support during deployment. Kiteworks offers a quicker setup process suitable for small to medium businesses and has a support system that is responsive and focused on resolving issues efficiently.

Pricing and ROI: Kiteworks is cost-effective, ensuring a good ROI through affordable pricing structures while focusing on security. Its straightforward pricing is attractive for budget-conscious organizations. On the other hand, OpenText Content Management's higher initial costs are offset by its advanced capabilities, yielding a significant ROI for organizations needing comprehensive content management solutions.

To learn more, read our detailed Kiteworks vs. OpenText Content Management Report (Updated: May 2025).

Buyer's Guide

Kiteworks vs. OpenText Content Management

May 2025

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Helped 858,038 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Kiteworks

Ranking in Enterprise Content Management

15th

Ranking in Content Collaboration Platforms

14th

Average Rating

8.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Email Security (32nd), Managed File Transfer (MFT) (7th), Secure Email Gateway (SEG) (11th)

OpenText Content Management

Ranking in Enterprise Content Management

3rd

Ranking in Content Collaboration Platforms

12th

Average Rating

7.8

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2025, in the Enterprise Content Management category, the mindshare of Kiteworks is 1.1%, up from 0.6% compared to the previous year. The mindshare of OpenText Content Management is 11.5%, up from 10.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management

Featured Reviews

Sukkanta Banerjee

Senior Software Engineer at Wipro Limited

Two-factor authentication and .ZIP format make large file transfers very secure

The most valuable feature is the ability to send a large file of 30 GB in size and more. In Outlook and other email applications, you cannot send files that are larger than 20 MB. But with Kiteworks, 30 GB is transferable by default and, with the proper approval, a file of up to 100 GB can be sent. It makes file transfer very easy and smooth. Also, only the .ZIP format is supported because it is a very secure mode of file transfer, and that is why it is recommended. It also has built-in antivirus, so if it detects any malware it will quarantine the file and it won't be delivered. This is really important to keep the service up and running in a proper and secure manner. With people working from home, the data needs to be checked to see what kind of data is being sent. It has a two-factor authentication mechanism. For example, if a person with a particular domain is using Kiteworks and sends a file to a party outside of his domain, that external party has to go through two-factor authentication. The receiver gets a link that takes them to the setup of a temporary account, which will be valid for three days. The recipient will also receive a customized password separately. Only after all these steps will they be able to access the file. That access is only available to a person with the mail ID to which the file was sent. In addition, admins can see who is sending sensitive content, what that content is, and to whom it is being sent, and can track emails. One week of good training will give a user complete knowledge for using the solution. The system is very easy to use. You just click on "Compose," attach a file, and send it. It's very easy compared to Outlook or Teams. It's quite simple, even for someone logging in for the first time. It is very smooth and easy to send files.

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Jaideep MS

Practice Director at a outsourcing company with 51-200 employees

Enables effective document control yet requires better affordability and clarity

I use extended ECM for procurement, sales, engineering documents, and sometimes invoices and accounts payable or receivable The version controls and the business workspace part integrate well with SAP and OpenText, providing granular level control over who accesses the workspace. The seamless…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The benefits that Kiteworks has provided to its customers in terms of data sovereignty."

"The top two features are the two-factor authentication, which is pretty good. It's easily understood by the users. And their API is rather robust. We have numerous integrations that work off the API."

"The most valuable feature is the ability to send a large file of 30 GB in size and more. In Outlook and other email applications, you cannot send files that are larger than 20 MB. But with Kiteworks, 30 GB is transferable by default and, with the proper approval, a file of up to 100 GB can be sent. It makes file transfer very easy and smooth."

"I can identify from which region our users are uploading or downloading files."

"We can see when people are sending things. We can definitely see who is sending to whom. From the administrative logs, we can see who is sending to an outside entity, and those logs are retained for quite a while."

"I like Kiteworks or Accellion because it's continuously upgraded. I also know that it probably works with a lot of clients."

"The best part of this solution is that we can generate multiple reports about how the data is transferred and about user information or IP."

"Scalability is impressive."

More Kiteworks pros

"WebReports has a lot of capabilities that offer good opportunities to customize the applications the way we want to."

"Smart Viewing videos are most valuable for the end users. The end users like the look and feel of Smart View. It's similar to SharePoint, with the latest HTML5 features, filters, and everything. It's like online shopping."

"The engineering document management system is one of the most valuable features."

"The ability to add metadata and use that to categorize information is a valuable feature of OpenText Extended ECM."

"The seamless integration between SAP and OpenText offers a 360-degree view of documents, facilitating a full-text search capability."

"Most of our customers are very fond of the upgraded smart user interface."

"An SAP user can store documents directly into OpenText without a connector."

"Simplicity to roll out, features available, customization options."

Cons

"It could be more stable. In the next release, it would be better if it was more stable with improved performance."

"Kiteworks could benefit from enhancing the proposal knowledge base section, specifically regarding the type of work involved. Currently, the knowledge base seems insufficiently dedicated to this topic, making it challenging for new users to access the relevant administrative law. Improving the visual aids and providing clearer explanations could alleviate this issue."

"The one feature, which I have also requested directly to Kiteworks, is to have a scheduled upgrade function. Currently, one of my engineers logs in after hours for the upgrade. We're a hospital, and we're 24/7, but the primary users are seven to five. So, we log in the early evening just to push a button to tell it to do the update. It would be nice if that could be very easily scheduled."

"There are always issues when there are bugs or upgrades. The challenge with upgrading is getting more storage from the customer. Every time we have a new version, it requires additional storage. This means that the customer would need to procure more storage for their server, which they don't like because it means additional cost to them. So, I think my request would be that the version upgrades don't require any significant storage requirement."

"I would like to see immediate releases of fixes because now it takes at least a week. If that time span can be reduced to one day or two days, that would be very helpful for users so that things are sorted and transactions work smoothly."

"File location could be improved."

"There is no offboarding process for end-users in Kiteworks. It's a manual process. There is no automated syncing with LDAP and checking to see if the account is still active. It's a manual process to get people out of here, which isn't the best way."

"In my experience, their technical support can be a little slow."

More Kiteworks cons

"Initially there can be stability issues due to unknown factors such as usage of the system, quantity of documents ingested, load during peak hours."

"When it comes to addressing complex use cases, three or four years ago, we ended up purchasing an additional OpenText product called AppWorks because we started to run into some limitations with the workflow that can be done in Extended ECM. It was a little limiting, so we ended up getting another product."

"The cost of the product could be improved."

"The solution should work better with partners and be more developer-friendly."

"A dashboard with information would be nice to see."

"The initial setup can get really complicated, and it takes time."

"I have not used it enough to start running into issues. Some of my technical guys could name a couple of things, but in terms of support, we did have challenges getting good responses from them."

"We are looking for new, advanced UI features. Currently, the UI does not look great."

Pricing and Cost Advice

"The price of Kiteworks is reasonable."

"The license management is changing and confusing. If I could make one change to it, it would be better license management through the API."

"I believe it's a little costly, but given the faith that we put into it from a security perspective to maintain the integrity of our patient information that is being transferred through this system, that's a small price to pay. So, on the surface, it might look like a lot of money, but depending on the need for security, which is where we feel it shines, it's okay price-wise."

"They changed it midstream. We were being charged a certain flat rate for SFTP traffic. For whatever reason, at the beginning of the year, our pricing changed, and we are now being charged more for using a feature of the product than we were when we first bought it. That has been our experience with billing. It turned out to be more expensive than when we started with it."

"It is not really expensive. I mean, to me it's obviously expensive, but it's worth it."

"The solution is very expensive because we are buying with Malaysian Ringgit and it's sold in US dollars."

"OpenText Extended ECM is an expensive solution."

"The pricing is costly. It's costly to integrate with Office 365 and to go back and forth with the sales team."

"The solution is expensive."

"The tool's pricing is confusing to the end customer."

"It is a little more expensive than our previous solution, but because of the fact that it has become a rallying point for different groups to come under, it might end up paying off better in the long run by not having seven siloed solutions. Even though this one solution is a little pricey, it might eliminate other ones."

"OpenText Extended ECM's pricing and licensing are aggressive and confusing for the end customer."

"Both Open Text ECM and IBM File share are expensive."

"The product is pricey."

More OpenText Content Management pricing and cost advice

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Top Industries

By visitors reading reviews

Government

15%

Financial Services Firm

14%

Computer Software Company

Manufacturing Company

Government

14%

Financial Services Firm

10%

Computer Software Company

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is Kiteworks?

Kiteworks is a secured file sharing platform that enables users to collaborate with different parties across a robust offering of secured protected channels. Users have the option of virtual privat...

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What do you like most about Kiteworks?

The benefits that Kiteworks has provided to its customers in terms of data sovereignty.

See all answers

What needs improvement with Kiteworks?

I'm not a network expert, however, there must be some room for improvement. Perhaps there could be a notification to users about their bandwidth or network packet loss. If users receive such notifi...

See all answers

What do you like most about OpenText Content Suite Platform?

We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into wher...

See all answers

What is your experience regarding pricing and costs for OpenText Content Suite Platform?

The cost is a significant factor that may deter medium-sized businesses from using OpenText extended ECM.

See all answers

What needs improvement with OpenText Content Suite Platform?

The cost of the product could be improved. Currently, there are certain snags in document viewing, and communication from the pre-sales team is not clear. The expectation from the customer versus t...

See all answers

Comparisons

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Compared 40% of the time

SharePoint vs Kiteworks

Compared 9% of the time

FileCloud vs Kiteworks

Compared 8% of the time

MOVEit vs Kiteworks

Compared 8% of the time

GoAnywhere MFT vs Kiteworks

Compared 7% of the time

More Kiteworks Competitors

OpenText Documentum Content Management vs OpenText Content Management

Compared 19% of the time

SharePoint vs OpenText Content Management

Compared 18% of the time

IBM FileNet vs OpenText Content Management

Compared 14% of the time

OpenText Content Manager vs OpenText Content Management

Compared 7% of the time

Alfresco vs OpenText Content Management

Compared 7% of the time

More OpenText Content Management Competitors

Product Reports

Buyer's Guide

Kiteworks

June 2025

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Buyer's Guide

OpenText Content Management

May 2025

Download OpenText Content Management product report

Also Known As

Accellion

OpenText Content Suite Platform, OpenText Core Share

Overview

Kiteworks empowers organizations to effectively manage risk in every send, share, receive, and save of sensitive content over numerous communications channels: email, file sharing, managed file transfer, APIs, and web forms. The Kiteworks platform unifies, tracks, controls, and secures sensitive content moving within, into, and out of an organization, significantly improving risk management and ensuring regulatory compliance.

Kiteworks

OpenText Content Management offers seamless document storage and advanced search features. Ideal for organizations needing integration with SAP and other applications, it enhances workflows while ensuring security and compliance across multiple platforms.

OpenText Content Management stands out with its advanced integration capabilities, allowing seamless connectivity with SAP and other applications. Its enhanced security and permission systems safeguard information, vital for industries like banking, utilities, and oil & gas. Metadata categorization and customizable workflows aid in managing complex document lifecycles. Although improvements in visibility and integration with external tools are needed, the platform provides powerful collaboration tools, enhancing productivity. Users leverage document retention and WebReports features to ensure compliance. Challenges with support, performance during peak times, and architecture complexity are noted. Automation features and analytics require enhancement, alongside more user-friendly SmartUI and record management functionalities.

What key features define OpenText Content Management?

Powerful Search Functionality: Delivers rapid, accurate search results across content repositories.
Extensive Integration: Seamlessly integrates with SAP and other applications for enhanced workflow management.
Enhanced Security Systems: Advanced security measures and permission systems protect sensitive data.
Metadata for Document Categorization: Organizes documents efficiently with metadata tagging.
Customizable Workflows: Adaptable workflow options cater to diverse organizational needs.
Collaboration Tools: Boosts team productivity through efficient document management and tagging capabilities.
WebReports and Retention: Offers robust reporting and records retention to maintain compliance.

What benefits and ROI can users expect?

Improved Productivity: Streamlined collaboration tools enhance team efficiency.
Regulatory Compliance: Comprehensive retention management ensures adherence to policies.
Enhanced Security: Advanced protective measures secure critical information.
Seamless Integration: Consolidates data flow and operational processes.
Efficient Document Management: Lifecycle management improves organization and retrieval time.

OpenText Content Management is widely utilized in sectors such as banking, utilities, and oil & gas. It is implemented to manage software development projects, engineering documents, and workflow automation. Organizations leverage OpenText Extended ECM for document lifecycle management, post-project archiving, and records retention. Integration with platforms like ServiceNow allows efficient handling of document management across global operations, supporting information governance, tax return compilation, and capital projects.

OpenText

Sample Customers

United States Securities and Exchange Commission, National Health Service, Husch Blackwell LLP, NYC Health + Hospitals, Viatris, MITRE Corporation, Chubb, Kraft Heinz, KPMG, Kohler, National Institute of Standards and Technology, Purdue Pharma, AVL

ATCO Australia, MSIG Asia, Orica, Salt River Project

Buyer's Guide

Kiteworks vs. OpenText Content Management

May 2025

Free Report: Kiteworks vs. OpenText Content Management

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