Kiteworks vs OpenText Content Management comparison

Kiteworks and OpenText are both solutions in the Enterprise Content Management category. Kiteworks is ranked #17 with an average rating of 8.0, while OpenText is ranked #8 with an average rating of 9.0. Kiteworks holds a 1.4% mindshare in ECM, compared to OpenText’s 6.0% mindshare. Additionally, 100% of Kiteworks users are willing to recommend the solution, compared to 96% of OpenText users who would recommend it.

Kiteworks

Read 13 Kiteworks reviews

5,504 Views
936 Comparison Views

100% willing to recommend

OpenText Content Management

Read 22 OpenText Content Management reviews

6,222 Views
5,040 Comparison Views

96% willing to recommend

Kiteworks

OpenText Content Management

Comparison Buyer's Guide

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Executive SummaryUpdated on Mar 29, 2026

Kiteworks and OpenText Content Management are competitors in enterprise content management. Kiteworks offers efficient pricing and support, while OpenText focuses on superior features suitable for large enterprises.

Features: Kiteworks prioritizes secure file sharing with its private content network, offers collaboration tools, and enables compliance with regulatory standards. OpenText Content Management provides extensive enterprise services, robust document management, and strong integration capabilities with platforms like SAP and Salesforce.

Room for Improvement: Kiteworks could enhance its advanced feature set and integration options. It also needs to improve support for larger enterprises. OpenText Content Management might work on simplifying its complex implementation processes, reducing initial costs, and improving its user interface for ease of use.

Ease of Deployment and Customer Service: Kiteworks offers straightforward deployment and responsive customer care, making it efficient for quick setups. OpenText, with its extensive deployment options, can be complex to implement but provides effective customer service, crucial for large-scale rollouts.

Pricing and ROI: Kiteworks is cost-efficient with a lower initial setup cost, ensuring a quicker ROI. OpenText Content Management has higher initial costs, but its advanced features promise a substantial ROI over time by enhancing long-term business value.

To learn more, read our detailed Kiteworks vs. OpenText Content Management Report (Updated: August 2026).

Buyer's Guide

Kiteworks vs. OpenText Content Management

August 2026

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Helped 909,725 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Kiteworks

Ranking in Enterprise Content Management

17th

Ranking in Content Collaboration Platforms

14th

Average Rating

8.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Email Security (26th), Managed File Transfer (MFT) (8th), Secure Email Gateway (SEG) (9th)

OpenText Content Management

Ranking in Enterprise Content Management

8th

Ranking in Content Collaboration Platforms

13th

Average Rating

8.0

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2026, in the Enterprise Content Management category, the mindshare of Kiteworks is 1.4%, up from 1.0% compared to the previous year. The mindshare of OpenText Content Management is 6.0%, down from 10.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management Mindshare Distribution
Product	Mindshare (%)
OpenText Content Management	6.0%
Kiteworks	1.4%
Other	92.6%

Enterprise Content Management

Featured Reviews

KishoreT-Review

Associate Consultant at a tech consulting company with 10,001+ employees

Streamlined global file sharing with user-friendly interface and self-service capabilities

I'm not a network expert, however, there must be some room for improvement. Perhaps there could be a notification to users about their bandwidth or network packet loss. If users receive such notifications, they can understand any disruptions are due to issues with their network or bandwidth rather than the site or Kiteworks. Additionally, I work from offshore India, and I told my client manager to communicate with the Kiteworks forum salesman regarding one feature. I noticed the Kiteworks login UI is very basic, lacking customization. Allowing more HTML tags to add hyperlinks or user-friendly information on the home page would be very useful.

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Alejandro Stromer

Director Consulting SAP OpenText en Entelgy at DCL Consultores EIM SL

Has provided deep integration with business applications and supported full content lifecycle management

OpenText Content Management has a feature that is unique in the market, which is the deep integration with leading applications, allowing reflection of the connections between different processes and objects in applications such as SAP, SuccessFactors, or Salesforce, visible inside the document management application. Without connecting to the leading application, for example SAP, you can navigate between all documentation, having a full 360-degree view of all information related to the process. This means that when you create some action regarding an object that has a connected document in the content management system, you can automatically see additional information connected, managed and controlled by the leading application, with automatic reflection in the document management system. This is a unique advantage that OpenText Content Management has, which is not found in the market. Another unique feature is the integration with Office 365, where you can work with different folders or binders in the document management system and connect to Teams in a simple way, making all this information available in the Teams you are working with. Digital Asset Management is a big part of the content management solution within OpenText Content Management, allowing full integration of all documentation, pictures, plans, and technical documentation if you have asset management inside SAP. It connects similarly to other modules of SAP but includes a special feature for asset management from a technical point of view and connects with the engineering department, providing the full life cycle from development through deployment to maintenance. This means you have the full life cycle from the beginning when you define the solution, construct it, and finally transfer it to maintenance to keep all information updated easily, avoiding risks and ensuring access to accurate information at the right moment.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable aspect of Kiteworks is undoubtedly the private content network. This feature is particularly beneficial for us. Furthermore, it serves as a centralized platform that enables us to track and manage our information exchange."

"We can see when people are sending things. We can definitely see who is sending to whom. From the administrative logs, we can see who is sending to an outside entity, and those logs are retained for quite a while."

"I can identify from which region our users are uploading or downloading files."

"Scalability is impressive."

"The most valuable feature is the ability to allow end-users to manage their own information and data with minimal administration. That's the best feature from my perspective."

"As a file-sharing application, it's an absolute 10 out of 10."

"The most valuable feature is the ability to send a large file of 30 GB in size and more. In Outlook and other email applications, you cannot send files that are larger than 20 MB. But with Kiteworks, 30 GB is transferable by default and, with the proper approval, a file of up to 100 GB can be sent. It makes file transfer very easy and smooth."

"The most useful feature of this solution is to share files with external parties and we can use this functionality to share files internally too."

More Kiteworks pros

"Simplicity to roll out, features available, customization options."

"No, Content Server is highly scalable, both horizontally and vertically."

"It is a very stable system, and we are using it to store billions of customer documents which are readily available for search and browsing."

"It's a very good solution."

"The seamless integration between SAP and OpenText offers a 360-degree view of documents, facilitating a full-text search capability."

"The integration of a document management platform with many other applications, e.g. SAP, SuccessFactors, Salesforce, SharePoint, etc."

"Retention is useful. I have been pleased with the search functionality and the extensibility for tying it into integrations with other systems and building workflows on top of it."

"The ability to add metadata and use that to categorize information is a valuable feature of OpenText Extended ECM."

Cons

"We mainly had stability issues with kiteworks, where we were pushing the limits of its capability."

"Kiteworks could benefit from enhancing the proposal knowledge base section, specifically regarding the type of work involved. Currently, the knowledge base seems insufficiently dedicated to this topic, making it challenging for new users to access the relevant administrative law. Improving the visual aids and providing clearer explanations could alleviate this issue."

"There is one particular thing that is a nuisance."

"There is no offboarding process for end-users in Kiteworks. It's a manual process. There is no automated syncing with LDAP and checking to see if the account is still active. It's a manual process to get people out of here, which isn't the best way."

"The system is extremely stable, but because it is a "COTS" system access is restricted and you must use the solution's support to make even simple changes, which increases the downtime."

"There are always issues when there are bugs or upgrades. The challenge with upgrading is getting more storage from the customer. Every time we have a new version, it requires additional storage. This means that the customer would need to procure more storage for their server, which they don't like because it means additional cost to them. So, I think my request would be that the version upgrades don't require any significant storage requirement."

"We have experienced a few hiccups and bugs when using the admin console and from a user perspective."

"In my experience, their technical support can be a little slow."

More Kiteworks cons

"The solution should work better with partners and be more developer-friendly."

"A few years ago, it would have rated as a ten, but there was a shift to a new support platform that led to significant issues."

"When it comes to addressing complex use cases, three or four years ago, we ended up purchasing an additional OpenText product called AppWorks because we started to run into some limitations with the workflow that can be done in Extended ECM. It was a little limiting, so we ended up getting another product."

"The solution's performance, stability, and consistency could be improved."

"Pricing could be improved and the stability or the performance needs improvement, which is very important."

"I have not used it enough to start running into issues. Some of my technical guys could name a couple of things, but in terms of support, we did have challenges getting good responses from them."

"OpenText Extended ECM's user interface could be improved."

"More out-of-the-box automation features should be added to OpenText Extended ECM."

Pricing and Cost Advice

"The license management is changing and confusing. If I could make one change to it, it would be better license management through the API."

"It is not really expensive. I mean, to me it's obviously expensive, but it's worth it."

"They changed it midstream. We were being charged a certain flat rate for SFTP traffic. For whatever reason, at the beginning of the year, our pricing changed, and we are now being charged more for using a feature of the product than we were when we first bought it. That has been our experience with billing. It turned out to be more expensive than when we started with it."

"I believe it's a little costly, but given the faith that we put into it from a security perspective to maintain the integrity of our patient information that is being transferred through this system, that's a small price to pay. So, on the surface, it might look like a lot of money, but depending on the need for security, which is where we feel it shines, it's okay price-wise."

"The price of Kiteworks is reasonable."

"The solution is very expensive because we are buying with Malaysian Ringgit and it's sold in US dollars."

"Both Open Text ECM and IBM File share are expensive."

"The total cost of the product will vary on the capabilities required"

"The licensing is not that complex for the core products, but it becomes more complicated for some additional modules."

"OpenText Extended ECM's pricing and licensing are aggressive and confusing for the end customer."

"OpenText Extended ECM is an expensive solution."

"The tool's pricing is confusing to the end customer."

"The solution is expensive."

"The product is pricey."

More OpenText Content Management pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

12%

Government

10%

Comms Service Provider

10%

Manufacturing Company

Financial Services Firm

12%

Manufacturing Company

10%

Government

10%

Energy/Utilities Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Large Enterprise	11

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	4
Large Enterprise	11

Questions from the Community

What is Kiteworks?

Kiteworks is a secured file sharing platform that enables users to collaborate with different parties across a robust offering of secured protected channels. Users have the option of virtual privat...

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What needs improvement with Kiteworks?

See all answers

What advice do you have for others considering Kiteworks?

Scalability is impressive. It can be highly available, resilient, and scalable infrastructure. I can confidently give it a nine. It suits any level of organization, whether a small setup with two a...

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What is your experience regarding pricing and costs for OpenText Content Suite Platform?

OpenText Content Management has changed the licensing concept to one license that includes all features. Although this may make the final license price a little higher in the market, considering al...

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What needs improvement with OpenText Content Suite Platform?

There are some areas in OpenText Content Management that could be improved, particularly regarding the way you define and extend the solution with different metadata. Another important aspect is th...

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What is your primary use case for OpenText Content Suite Platform?

We are partners of OpenText Content Management in the area of content management and in another area of SAP solutions, with OpenText Content Management solution related to SAP platforms.

See all answers

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Compared 11% of the time

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Compared 10% of the time

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Compared 8% of the time

IBM FileNet vs OpenText Content Management

Compared 7% of the time

OpenText Documentum Content Management vs OpenText Content Management

Compared 6% of the time

More OpenText Content Management Competitors

Product Reports

Buyer's Guide

Kiteworks

August 2026

Download Kiteworks product report

Buyer's Guide

OpenText Content Management

August 2026

Download OpenText Content Management product report

Also Known As

Accellion

OpenText Content Suite Platform, OpenText Core Share

Overview

Kiteworks provides secure enterprise file sharing with mobile access and collaboration tools, supporting up to 100 GB transfers. It ensures data safety with encryption and offers a smooth interface for independent data management.

Kiteworks is tailored for effective large-scale data transfers using SFTP, email, and web. It supports two-factor authentication, antivirus scanning, and seamless integration with SSO to minimize administrative tasks. Users benefit from a centralized platform that offers visibility and control over data exchanges, receiving activity notifications and managing encryption keys independently. Despite its strengths, technical support and interface stability need improvement, along with the introduction of automated LDAP syncing and expanded knowledge resources.

What features make Kiteworks stand out?

Mobile Access: Facilitates secure data handling on-the-go.
Enterprise File Sharing: Enables large file transfers with up to 100 GB limit.
Collaboration Tools: Streamlines team efforts and file sharing.
Enhanced Security: Includes two-factor authentication and antivirus scanning.
SSO Integration: Reduces administrative tasks for efficient user management.

What ROI benefits should users seek in reviews?

Data Security: High level of encryption ensures sensitive data protection.
Efficient Management: Independent data handling and activity alerts improve workflow.
Administrative Ease: SSO and centralized logs simplify oversight and reduce complexity.

Organizations in sectors like healthcare and finance utilize Kiteworks to securely share and transfer sensitive data, from medical records to credit card information, ensuring compliance and data integrity. Industries benefit from its automated data transfer and secure communication capabilities, critical for operations ranging from air quality monitoring to banking transactions.

Kiteworks

OpenText Content Management offers seamless document storage and advanced search features. Ideal for organizations needing integration with SAP and other applications, it enhances workflows while ensuring security and compliance across multiple platforms.

OpenText Content Management stands out with its advanced integration capabilities, allowing seamless connectivity with SAP and other applications. Its enhanced security and permission systems safeguard information, vital for industries like banking, utilities, and oil & gas. Metadata categorization and customizable workflows aid in managing complex document lifecycles. Although improvements in visibility and integration with external tools are needed, the platform provides powerful collaboration tools, enhancing productivity. Users leverage document retention and WebReports features to ensure compliance. Challenges with support, performance during peak times, and architecture complexity are noted. Automation features and analytics require enhancement, alongside more user-friendly SmartUI and record management functionalities.

What key features define OpenText Content Management?

Powerful Search Functionality: Delivers rapid, accurate search results across content repositories.
Extensive Integration: Seamlessly integrates with SAP and other applications for enhanced workflow management.
Enhanced Security Systems: Advanced security measures and permission systems protect sensitive data.
Metadata for Document Categorization: Organizes documents efficiently with metadata tagging.
Customizable Workflows: Adaptable workflow options cater to diverse organizational needs.
Collaboration Tools: Boosts team productivity through efficient document management and tagging capabilities.
WebReports and Retention: Offers robust reporting and records retention to maintain compliance.

What benefits and ROI can users expect?

Improved Productivity: Streamlined collaboration tools enhance team efficiency.
Regulatory Compliance: Comprehensive retention management ensures adherence to policies.
Enhanced Security: Advanced protective measures secure critical information.
Seamless Integration: Consolidates data flow and operational processes.
Efficient Document Management: Lifecycle management improves organization and retrieval time.

OpenText Content Management is widely utilized in sectors such as banking, utilities, and oil & gas. It is implemented to manage software development projects, engineering documents, and workflow automation. Organizations leverage OpenText Extended ECM for document lifecycle management, post-project archiving, and records retention. Integration with platforms like ServiceNow allows efficient handling of document management across global operations, supporting information governance, tax return compilation, and capital projects.

OpenText

Sample Customers

United States Securities and Exchange Commission, National Health Service, Husch Blackwell LLP, NYC Health + Hospitals, Viatris, MITRE Corporation, Chubb, Kraft Heinz, KPMG, Kohler, National Institute of Standards and Technology, Purdue Pharma, AVL

ATCO Australia, MSIG Asia, Orica, Salt River Project

Buyer's Guide

Kiteworks vs. OpenText Content Management

August 2026

Free Report: Kiteworks vs. OpenText Content Management

Find out what your peers are saying about Kiteworks vs. OpenText Content Management and other solutions. Updated: August 2026.

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