We performed a comparison between Kiteworks and Sterling Commerce Connect:Direct based on real PeerSpot user reviews.
Find out in this report how the two Managed File Transfer (MFT) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The most valuable feature is the ability to send a large file of 30 GB in size and more. In Outlook and other email applications, you cannot send files that are larger than 20 MB. But with Kiteworks, 30 GB is transferable by default and, with the proper approval, a file of up to 100 GB can be sent. It makes file transfer very easy and smooth."
"The most valuable aspect of Kiteworks is undoubtedly the private content network. This feature is particularly beneficial for us. Furthermore, it serves as a centralized platform that enables us to track and manage our information exchange."
"The solution removes the limitations with file attachment size that is found with regular email."
"The benefits that Kiteworks has provided to its customers in terms of data sovereignty."
"We could see whether the customer with whom we shared a file had downloaded it, which was not available with GitHub."
"The top two features are the two-factor authentication, which is pretty good. It's easily understood by the users. And their API is rather robust. We have numerous integrations that work off the API."
"I like Kiteworks or Accellion because it's continuously upgraded. I also know that it probably works with a lot of clients."
"The most valuable feature is the ability to allow end-users to manage their own information and data with minimal administration. That's the best feature from my perspective."
"Security is the most valuable feature of this product."
"Sterling Commerce Connect:Direct is a solution that is on the market for a very long time. There is an integrator that has been developed and evolves every year. On the roadmap, there is always a new integration. For example, it's one of the solutions in the market that out of the box can handle EBICS protocol. The file processing is done very well. By default, there are a lot of configurations that can be customized."
"Automation is the most valuable feature."
"The Security Plus feature of this solution is excellent, and allows you to send encrypted files very securely to remote destinations."
"The product has been very stable."
"The most valuable feature is that it provides 100% reliability for file transmission. It ensures that files get delivered in a secure manner. When you use Connect:Direct, your file 100% gets delivered to the next delivery location. If the log shows that a file got delivered, it will have all the transmitted data without truncation or other data issues."
"Offers secure file transfers with a fast and efficient protocol for very large files."
"Kiteworks could benefit from enhancing the proposal knowledge base section, specifically regarding the type of work involved. Currently, the knowledge base seems insufficiently dedicated to this topic, making it challenging for new users to access the relevant administrative law. Improving the visual aids and providing clearer explanations could alleviate this issue."
"It would be nice if Kiteworks could provide a free version of the platform so that it could be used for a certain number of file transfers. We could be charged a fee if we exceeded the number of allotted file transfers."
"It could be more stable. In the next release, it would be better if it was more stable with improved performance."
"There are always issues when there are bugs or upgrades. The challenge with upgrading is getting more storage from the customer. Every time we have a new version, it requires additional storage. This means that the customer would need to procure more storage for their server, which they don't like because it means additional cost to them. So, I think my request would be that the version upgrades don't require any significant storage requirement."
"File location could be improved."
"The one feature, which I have also requested directly to Kiteworks, is to have a scheduled upgrade function. Currently, one of my engineers logs in after hours for the upgrade. We're a hospital, and we're 24/7, but the primary users are seven to five. So, we log in the early evening just to push a button to tell it to do the update. It would be nice if that could be very easily scheduled."
"There is no offboarding process for end-users in Kiteworks. It's a manual process. There is no automated syncing with LDAP and checking to see if the account is still active. It's a manual process to get people out of here, which isn't the best way."
"We have experienced a few hiccups and bugs when using the admin console and from a user perspective."
"They have File Agent, which is an additional utility and a component of Connect:Direct, for automated file transmission. In that utility, there is some issue with the file name. There is a limitation on the file name, and that is being fixed by IBM."
"Sometimes we face issues and can't figure out the cause of failures."
"The user interface could be more user-friendly."
"User interface is not user friendly."
"The user interface needs to be improved."
"Technical support is the number one concern."
"This solution cannot be deployed on a root_squash NFS, which limits superuser privileges."
"Sterling Commerce Connect:Direct could improve by adding some of the functionality that some other vendors have. For example, GoAnywhere has call agents, which are small clients that can be installed on the endpoints and can be handled by the central point on the server. If I want to do this with the IBM solution, I have to sell a lot of account addresses. The price could be unprofitable for the customer. There is some small functionality that could be implemented and could be easily done to improve this solution."
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Kiteworks is ranked 6th in Managed File Transfer (MFT) with 12 reviews while Sterling Commerce Connect:Direct is ranked 8th in Managed File Transfer (MFT) with 7 reviews. Kiteworks is rated 8.8, while Sterling Commerce Connect:Direct is rated 8.2. The top reviewer of Kiteworks writes "A unified, secure way to share sensitive content, with no file size limitations". On the other hand, the top reviewer of Sterling Commerce Connect:Direct writes "Good automation features but needs improvement in the monitoring dashboard ". Kiteworks is most compared with MOVEit, Fortra's GoAnywhere MFT, SharePoint, Cisco Secure Email Threat Defense and Box, whereas Sterling Commerce Connect:Direct is most compared with IBM Sterling File Gateway, Aspera Managed File Transfer, MOVEit, Fortra's GoAnywhere MFT and BMC Control-M Managed File Transfer. See our Kiteworks vs. Sterling Commerce Connect:Direct report.
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