OpenText 360 for SharePoint and KiSSFLOW compete in the market for streamlining business processes. KiSSFLOW has the upper hand with its accessible approach to workflow automation, appealing for businesses seeking simplicity despite higher costs.
Features: OpenText 360 for SharePoint offers robust integration capabilities, document management, and compliance features, catering to organizations that utilize the Microsoft ecosystem. KiSSFLOW provides intuitive workflow creation, customization, and a user-friendly interface focused on operational efficiency.
Room for Improvement: OpenText 360 for SharePoint could enhance its user interface, deployment complexity, and customer support responsiveness. KiSSFLOW may benefit from a reduction in its higher ongoing costs, expanding more advanced integration options, and enhancing its initial setup customization capabilities.
Ease of Deployment and Customer Service: OpenText 360 for SharePoint benefits organizations already using SharePoint by leveraging existing infrastructure, though it can be complex, requiring significant IT involvement. KiSSFLOW offers more straightforward cloud-based deployment, favored for quick setup and more responsive customer support.
Pricing and ROI: OpenText 360 for SharePoint generally involves higher initial setup costs but provides a greater ROI for companies leveraging its comprehensive features. KiSSFLOW favors a more predictable subscription model with lower upfront expenses, suitable for smaller to medium businesses focused on cost-effective scalability, while its ROI is appealing due to swift deployment and increased productivity.
The return on investment provided by OpenText 360 for SharePoint is excellent, and that is why we are continuing this team for the past 3 years.
It eliminates the challenges associated with handling files on local servers and allows efficient document management.
I have not directly contacted vendor support but use forums for any queries or issues while utilizing OpenText 360 for SharePoint.
If it were possible to merge everything and bring all information from multiple teams (Cognos, ClickView, AWS) into SharePoint as a centralized place, it would be really helpful.
Integration with a feature like Planner could assist in assigning tasks to specific individuals for follow-up.
The GUI should be improved for better user experience.
Pricing is very affordable as it is part of the Office 365 suite, costing around five dollars per user.
In terms of pricing, OpenText 360 for SharePoint is more expensive than Microsoft.
As an enterprise organization, we have enterprise service level agreements with customers and Microsoft partners, where organizations receive yearly discounts.
OpenText 360 for SharePoint significantly saves time for users by streamlining the tasks of handling, searching, and maintaining documents compared to traditional file servers.
The metadata can be retrieved from the SharePoint list, and those libraries and metadata serve as a very effective way that I am utilizing SharePoint, apart from just storing documents.
It offers automation capabilities with Power Automate, enabling automation of invoicing with API support from SAP.
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