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Senior Manager at a consultancy with 1,001-5,000 employees
Real User
Top 20
Easy to set up and has an updated design but needs better reporting functionality
Pros and Cons
  • "The initial setup is super simple."
  • "I'm not really satisfied with the reporting aspect."

What is our primary use case?

Right now, I am just using the modular version of the product.

What is most valuable?

The export feature is very valuable to us. The export is nice due to the fact that there's a different way to find different formats. It's easy to modularize, with some flow. It's quite convenient. I didn't really use a simulator. I'm interested in it, however, I haven't used it yet.

In terms of navigation, when you're exporting HTML, it's good. It means you can go inside within the subprocess to get the view.  

The initial setup is super simple.

What I like about Bizagi is you just add data. You say this user is using this in the flow chart, and then you add some forms. This is what I like about it.

There's a new design and it's more modern. They've even updated the logo. It's beginning to look much better.

What needs improvement?

I'm not really satisfied with the reporting aspect. It's not really nice. It's a bunch of data that isn't really organized for reporting. The design just isn't that great. The report should be concise and nicer looking - something you'd be proud to show to third parties. 

I would be happy if I could use the studio and engine side. It has been redesigned. However, if I could use it for two to three months of intensive work, I'd have better relevant feedback. 

I'd also like the capability to double click on the sub-process to access the corresponding tab directly instead of clicking on the right button. There needs to be a shortcut. Maybe there need to be more properties on each activity and each task. 

For how long have I used the solution?

I've been using the solution for five to six years.

Which solution did I use previously and why did I switch?

I previously used Visio as well. Currently, in our company, we have a Peoplesoft and Pega system, however, I'm looking to implement Bizagi within the client environment. The Pega system is a bit too big for me. I'd like something that is easy to use.

How was the initial setup?

The initial setup is super easy. It's user-friendly to me. That's why I like Bizagi. The design itself is nice as well. 

What's my experience with pricing, setup cost, and licensing?

I used to be very pleased with the pricing. Now, it's a bit more complicated. I don't remember exactly, however, it might be $10 a month per user. I don't really remember. 

Previously it was super easy to at least use a modular version. I'm not yet using the professional version.

I prefer to have a free solution to start with. 

Which other solutions did I evaluate?

Bizagi is a great BPM tool, however, I am also interested in looking at Signavio, as there's a GMN inside with decision-making notation. I'm curious about KiSSFLOW as well and KiSSFLOW is really modern. I've never had a chance to use them, however.

What other advice do I have?

I was thinking to get a certification from Bizagi. I actually passed the first level, and have not yet done the ones where you purchase the professional site. I'm not using the professional version. Someone else from my company is studying the other levels on the professional version right now.

I'd rate the solution at a seven out of ten, as I have yet to try Studio and the Engine. 

I'm not a reseller. I'm just a consultant. I'm using some tools. I'm trying lots of tools and out of everything, Bizagi is my favorite right now. However, if there was no more free plan I might have to look for another option. 

We'd be curious to learn how to become partners with Bizagi as we do have clients who want to use it as well. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Amit Upadhyay
Head Digital & Business Applications at a tech company with 201-500 employees
Real User
Top 5Leaderboard
A low-code solution for creating custom applications
Pros and Cons
  • "Zoho Creator can be integrated with other platforms easily."
  • "They should allow for more UI customization."

What is our primary use case?

We have multiple use cases. The best thing about Zoho Creator is that it's low-code. You're not required to change or modify your processes. The tools work as per our processes, the way we set it up; we just had to configure the app. All of the interfaces are mobile, as well.

We have just kicked off and we are in the process of building the product right now. At the moment, we don't have many users. Once the development phase has been completed, If things work out, then we will have roughly 500 users.

Once everything is up and running, we definitely have plans to increase our usage with this solution.

What needs improvement?

Understanding the role hierarchy and permissions can be a bit tricky. Secondly, the licensing pattern needs to be more simplified.

They should allow for more UI customization. In fact, I don't think any of the low-code platforms allow that. If they added that, it would be a nice tool to explore and it would be adopted by many organizations as well.

For how long have I used the solution?

We have just started using Zoho Creator. We've been using it for the past two or three weeks now; however, I have explored the product personally, for the last six months.

What do I think about the scalability of the solution?

Zoho Creator is both scalable and stable.

As I mentioned earlier, being low-code makes it great for extending to other areas, like customer interaction, internal processes, vendor coordination; all of these things can be included in the platform.

How are customer service and technical support?

I haven't had any interaction with technical support yet; however, during pitching, when I was exploring the product, the pre-sales support which I was provided with was excellent. I was very impressed with it.

How was the initial setup?

It's a cloud-based solution so there is no installation process. Once the accounts were created, we could get started with whatever forms we wanted to create.

What's my experience with pricing, setup cost, and licensing?

Considering the light amount of users who use this solution to perform basic tasks, the price is a little high. I think the pricing should be determined separately, depending on the usage.

There are multiple licensing plans available. We have a top-level license which costs 1400 INR per user/month, which is quite expensive for those of us not involved in the development phase, just using it for day-to-day processes.

We would prefer it if the price went down drastically.

Which other solutions did I evaluate?

Before looking into Zoho Creator, I explored multiple products, including Microsoft Power Apps, AppSheet, and Kissflow. 

Zoho Creator can be integrated with other platforms easily; for this reason, I think that it's superior to the other solutions I evaluated. 

What other advice do I have?

I would definitely recommend using Zoho Creator.

On a scale from one to ten, I would give this solution a rating of eight. If the price was lower, I would give it a higher rating. Everything else about this solution is great.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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