Kapture CRM vs SAP CRM comparison

Kapture CRM and SAP are both solutions in the CRM category. Kapture CRM is ranked #54, while SAP is ranked #4 with an average rating of 8.1. Kapture CRM holds a 0.6% mindshare in CRM, compared to SAP’s 2.1% mindshare. Additionally, 100% of Kapture CRM users are willing to recommend the solution, compared to 84% of SAP users who would recommend it.

Kapture CRM

Read 1 Kapture CRM review

712 Views
684 Comparison Views

100% willing to recommend

SAP CRM

Read 44 SAP CRM reviews

4,480 Views
4,032 Comparison Views

84% willing to recommend

Kapture CRM

SAP CRM

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Executive Summary

We performed a comparison between Kapture CRM and SAP CRM based on real PeerSpot user reviews.

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To learn more, read our detailed CRM Report (Updated: March 2026).

Buyer's Guide

CRM

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Kapture CRM

Ranking in CRM

54th

Average Rating

10.0

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

No ranking in other categories

SAP CRM

Ranking in CRM

4th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Local Government CRM (2nd), Marketing Management (3rd)

Mindshare comparison

As of April 2026, in the CRM category, the mindshare of Kapture CRM is 0.6%, up from 0.3% compared to the previous year. The mindshare of SAP CRM is 2.1%, down from 11.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
SAP CRM	2.1%
Kapture CRM	0.6%
Other	97.3%

CRM

Featured Reviews

Mani Kandan

SEO Analyst at AMC Square IT Services

The software can be easily accessed and operated with minimal training

It provides seamless omnichannel support for easily identifying the source of leads which saves a lot of time. Not many companies offer omnichannel support. The software sends automated messages for customers' birthdays and anniversaries. Our customers love it. My company benefited from the…

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Fazle Rabbi

CRM administrator at a manufacturing company with 10,001+ employees

Customization and automation drive effective user training and insights sharing

Recently, the price of SAP CRM has increased, which is one concern. Another issue is that sometimes we experience slow performance. Reports in SAP CRM itself can become very slow. Other than that, it is a very good CRM system. I am happy with SAP CRM because whenever we have requirements for changes or customization as per our needs, we get them, and the downtime is minimal. We are getting very good support from the incident team and the in-house support team who are responsible for customization. Some customer centers have moved to Salesforce, but I don't have any experience with Salesforce to make a comparison.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The software sends automated messages for customers' birthdays and anniversaries."

"My company benefited from the sales analysis funnel which has given a beautiful visual representation of sales deal closures."

"The software can be easily accessed and operated with minimal training. All our employees are able to use the software without much practice."

"When we implemented this solution nine years ago it was the best product on the market."

"The stability is good."

"The most valuable feature is real-time data. You don't have to go to the finance team for information. On one screen, you can see if stock is available and check the customer's outstanding balance, and then you can process the order. SAP CRM's integration with other applications is easier."

"The user interface is excellent."

"The solution is highly scalable."

"The platform is highly scalable."

"The features that I have found most valuable are that our management side can see the report instantly, they can predict the forecast, and see what is in the pipeline."

"From the bank perspective, it's user-friendly and simple to develop something specific for a certain customer. It allows customization for individual customers rather than applying a one-size-fits-all approach."

More SAP CRM pros

Cons

"One or two leads may go missing due to downtime."

"While generating graphical representations, the software got hung."

"One or two leads may go missing due to downtime."

"The implementation and integrations could be better. After we went into the production environment, we had some issues. Most of them were with the ERP integration. Many other issues were around the client's integrations between the ERP and CRM platforms. It could be more user-friendly. It wasn't very user-friendly initially, but now it's easier for them to use. Now, the users can use that platform better than at the beginning. We would like to see reports with more analytic features and artificial intelligence in the next release. For example, show more metrics and KPIs and more dynamic dashboards. Because the platform has some models, but it's not easy to use. It's a little complex."

"SAP CRM should create a more user-friendly graphical user interface (GUI)."

"As SAP CRM is still in its pilot version in my company, and my team is still experimenting on it, there's little room for exploration, but its setup is not as straightforward, so this could be an area for improvement."

"The navigation must be improved."

"The product is very expensive."

"The solution has some serious issues at this point."

"In the future, machine learning and artificial intelligence functionality need to be included."

"The interface could be improved."

More SAP CRM cons

Pricing and Cost Advice

Information not available

"The licensing model for SAP CRM is customer-based."

"The pricing from SAP is good but it takes time to realize the investment."

"As for the product licensing, we pay an annual fee. It's important to consider setup costs and licensing based on your organization's budget and needs."

"SAP CRM offers a free trial for anyone wanting to test the product before purchasing it."

"The product is expensive."

"SAP CRM is not suitable for smaller businesses because it is expensive. The larger businesses would be able to handle the cost."

"The product is costly."

"There is a license required to use SAP CRM."

More SAP CRM pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Manufacturing Company

12%

Financial Services Firm

University

Computer Software Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	5
Large Enterprise	27

Questions from the Community

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What do you like most about SAP CRM?

Getting the right information at the right time across different programs is important. These programs lack interaction between them. IPA is a good option to bring them together.

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What is your experience regarding pricing and costs for SAP CRM?

SAP CRM is not suitable for small companies because of the cost. It is suitable for medium and large enterprise companies.

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What needs improvement with SAP CRM?

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Comparisons

LeadSquared vs Kapture CRM

Compared 57% of the time

Salesforce Sales Cloud vs Kapture CRM

Compared 24% of the time

Interactive Intelligence vs Kapture CRM

Compared 19% of the time

More Kapture CRM Competitors

Microsoft Dynamics CRM vs SAP CRM

Compared 35% of the time

Salesforce Sales Cloud vs SAP CRM

Compared 9% of the time

Adobe Campaign vs SAP CRM

Compared 5% of the time

Zoho CRM vs SAP CRM

Compared 4% of the time

Siebel CRM vs SAP CRM

Compared 4% of the time

More SAP CRM Competitors

Product Reports

Buyer's Guide

CRM

March 2026

Download Kapture CRM product report

Buyer's Guide

SAP CRM

March 2026

Download SAP CRM product report

Overview

Kapture CRM is a business automation platform for Customer service & sales. With omnichannel support, knowledge base & easy to use clean user interface, boost agent productivity & reduce response time. It also includes features like Auto Assign tickets, Interaction history, Call recording, custom roles & permissions, churn 500+ reports. It is fully configurable with your workflow. Kapture has a self-service portal & AI-powered chat to help building sustainable relationships with customers.

Kapture CRM

SAP CRM is a comprehensive customer relationship management solution that helps businesses streamline their sales, marketing, and service processes. It offers a range of features including lead management, opportunity management, campaign management, and customer service management. With SAP CRM, businesses can effectively manage their customer interactions, improve customer satisfaction, and drive revenue growth.

The solution integrates with other SAP modules, allowing for seamless data exchange and real-time insights. It also offers mobile access, enabling sales and service teams to access critical information on the go.

SAP CRM is a powerful tool for businesses looking to enhance their customer relationships and drive business success.

SAP

Sample Customers

Bigbasket

Brau Union Osterreich AG, Nu Skin Enterprises Inc., AOK Bundesverband, RAK Ceramics, NHS 24, Wholesale Sports Outdoor Outfitters, FC Bayern Munchen AG, Tumi, The Kellogg Company, MVV Energie AG, Anglian Water Services, German Football Association (DFB), Nebraska Book Company Inc.

Find out what your peers are saying about Microsoft, Salesforce, Zoho and others in CRM. Updated: March 2026.

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