We performed a comparison between Kapture CRM and Salesforce Sales Cloud based on real PeerSpot user reviews.
Find out what your peers are saying about monday.com, Microsoft, Salesforce and others in CRM."The software sends automated messages for customers' birthdays and anniversaries."
"The software can be easily accessed and operated with minimal training. All our employees are able to use the software without much practice."
"The scalability is good."
"Salesforce helps up keep track of candidates."
"You can adapt Salesforce for all customer needs."
"Different leads and fields can be utilized inside of Salesforce, using the Sales Path to follow those specific leads, and what leads convert over into opportunities. The leveraging of fields help to track progress on the user interface."
"This solution offers a good user experience. It is easy to learn and use, even for those who are using it for the first time."
"The company wants to implement the idea of democracy within IT. As an end user, you can do a lot by yourself, so you do not have to write code. The idea is that they go for low-code and they use flow. It's possible to update records and do things like automation without writing real codes. I think this is one of the advantages of the solution."
"I can see activity per customer. I can find out quickly and easily who was the last person I talked to, when it was, and what we were talking about."
"It is nice to have the install base information at your fingertips when you look up a company."
"While generating graphical representations, the software got hung."
"One or two leads may go missing due to downtime."
"Salesforce is a powerful tool and you need specialists to create or to develop new functionalities. It is a difficult platform to learn to manage and you need years to know the whole product."
"I would like to see a more affordable licensing model."
"With the solution being very vast, they need to prioritize features."
"I would like if Sales Cloud had the flexibility to create or edit the forms used to submit requests. Right now, they're fixed, and users can't edit them. Only administrators have editing privileges, so it takes too long to make changes."
"It does not include a professional accounting system, it is operations and it is CRM. It is not capable of accounting things."
"Auto clean for duplicate leads, accounts, and contacts needs improving."
"The solution's design could be improved."
"I think the user experience could be improved. I would like the user interface to be a bit more user-friendly and modern."
Earn 20 points
Kapture CRM is ranked 57th in CRM while Salesforce Sales Cloud is ranked 3rd in CRM with 96 reviews. Kapture CRM is rated 10.0, while Salesforce Sales Cloud is rated 8.4. The top reviewer of Kapture CRM writes "The software can be easily accessed and operated with minimal training". On the other hand, the top reviewer of Salesforce Sales Cloud writes "Vast, configurable, and offers great ROI". Kapture CRM is most compared with , whereas Salesforce Sales Cloud is most compared with Microsoft Dynamics CRM, SAP CRM, Oracle E-Business Suite, SAP ERP and IQVIA Orchestrated Customer Engagement.
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We monitor all CRM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
