Kapture CRM Reviews

Name: Kapture CRM
Brand: Kapture CRM
Rating: 5.0 (1 reviews)

Vendor: Kapture CRM

5.0 out of 5

1 review
100% willing to recommend

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What is Kapture CRM?

Kapture CRM is a business automation platform for Customer service & sales. With omnichannel support, knowledge base & easy to use clean user interface, boost agent productivity & reduce response time. It also includes features like Auto Assign tickets, Interaction history, Call recording, custom roles & permissions, churn 500+ reports. It is fully configurable with your workflow. Kapture has a self-service portal & AI-powered chat to help building sustainable relationships with customers.

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Kapture CRM is the #54 ranked solution in top CRM solutions. PeerSpot users give Kapture CRM an average rating of 10.0 out of 10. Kapture CRM is most commonly compared to Salesforce Sales Cloud: Kapture CRM vs Salesforce Sales Cloud.

Buyer's Guide

CRM

March 2026

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Helped 885,264 peers since 2012

Kapture CRM mindshare

As of March 2026, the mindshare of Kapture CRM in the CRM category stands at 0.6%, up from 0.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.

CRM Mindshare Distribution
Product	Mindshare (%)
Kapture CRM	0.6%
Microsoft Dynamics CRM	2.6%
Salesforce Sales Cloud	2.1%
Other	94.7%

CRM

Key learnings from peers

Last updated Mar 26, 2026

Valuable Features

"My company benefited from the sales analysis funnel which has given a beautiful visual representation of sales deal closures."
"The software can be easily accessed and operated with minimal training. All our employees are able to use the software without much practice."
"The software sends automated messages for customers' birthdays and anniversaries."

Room for Improvement

"One or two leads may go missing due to downtime."
"While generating graphical representations, the software got hung."
"One or two leads may go missing due to downtime."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

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Kapture CRM Reviews Summary
Author info	Rating	Review Summary
SEO Analyst at AMC Square IT Services	5.0	I value its seamless omnichannel support, automated messages, and sales analysis, which are easy to use. However, I've experienced the software hanging during graphical reports and some lead loss due to downtime.