ITRS Geneos vs ThousandEyes comparison

ITRS and Cisco are both solutions in the Network Monitoring Software category. ITRS is ranked #46 with an average rating of 7.0, while Cisco is ranked #6 with an average rating of 8.3. ITRS holds a 0.5% mindshare in NMS, compared to Cisco’s 3.6% mindshare. Additionally, 96% of ITRS users are willing to recommend the solution, compared to 100% of Cisco users who would recommend it.

ITRS Geneos

Read 57 ITRS Geneos reviews

1,162 Views
659 Comparison Views

96% willing to recommend

ThousandEyes

Read 16 ThousandEyes reviews

5,951 Views
4,294 Comparison Views

100% willing to recommend

ITRS Geneos

ThousandEyes

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Executive SummaryUpdated on Oct 10, 2024

ThousandEyes and ITRS Geneos are competitors in the network monitoring solutions domain. ThousandEyes tends to have the upper hand in network monitoring capabilities due to its comprehensive network layer oversight and user-friendly interface, while ITRS Geneos stands out in real-time monitoring and customizable dashboards, especially favored in trading environments.

Features: ThousandEyes provides comprehensive monitoring across network layers, cloud providers, and ISPs. It emphasizes detailed path analysis and comprehensive monitoring capabilities, and user reviews frequently highlight its scalability and ease of use. ITRS Geneos offers extensive real-time monitoring supported by highly customizable dashboards and broad plug-in support for financial and IT infrastructure, making it highly versatile but possibly less intuitive for new users.

Room for Improvement: ThousandEyes could enhance its dashboard features, improve integration with other Cisco products, and bolster application-level monitoring. ITRS Geneos users express a need for better dashboard customizability, expanded cloud monitoring capabilities, and more effective historical data visualization. While Geneos serves comprehensive user needs, streamlined documentation and user support could ease setup complexities.

Ease of Deployment and Customer Service: ThousandEyes has a hybrid deployment model, offering flexibility but facing integration complexities with other systems. Its technical support is highly regarded for its responsiveness and quality. ITRS Geneos typically operates with on-premises deployment, having some support for public cloud environments. The extensive setup requirements of Geneos might necessitate specialized knowledge, impacting the need for experienced technical support during deployment or troubleshooting.

Pricing and ROI: ThousandEyes is moderately priced, potentially shifting from annual to monthly billing, to add flexibility and demonstrates solid ROI by swiftly addressing network issues to preempt business disruptions. ITRS Geneos is viewed as costly, particularly for smaller applications, but offers features that are sometimes unmatched by other tools. Although both solutions yield substantial ROIs, the cost of Geneos may present challenges for smaller enterprises unless utilized across a broad spectrum of applications and environments.

To learn more, read our detailed ITRS Geneos vs. ThousandEyes Report (Updated: April 2025).

Buyer's Guide

ITRS Geneos vs. ThousandEyes

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ITRS Geneos

Ranking in Network Monitoring Software

46th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (29th), IT Infrastructure Monitoring (31st)

ThousandEyes

Ranking in Network Monitoring Software

6th

Average Rating

8.4

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

Cloud Monitoring Software (15th), Digital Experience Monitoring (DEM) (4th)

Mindshare comparison

As of May 2025, in the Network Monitoring Software category, the mindshare of ITRS Geneos is 0.5%, down from 0.7% compared to the previous year. The mindshare of ThousandEyes is 3.6%, down from 4.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software

Featured Reviews

Sanket

Chief Manager at a marketing services firm with 501-1,000 employees

With the help of the solution, we can predict and prevent failures

Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.

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Satyavrat Nirala

Founder at Mindclick Consulting Services

Offers user monitoring and Internet insights and include customer journeys

It’s evolving; I feel it needs more holistic integration. It needs more improvement. It’s very good, but the integration can be slightly complicated on different platforms. I used it for a healthcare organization, and the integration was slightly challenging. In future releases, I would like to explore AI capabilities. AI would be more valuable because it works across different cloud and server systems. It looks into issue detection and insight modeling, so that is something I feel will be very helpful in the near future. More AI because of compliance and other challenges, not because of the product challenge. It’s about regulations, and we have HIPAA laws in the US and many different kinds of laws. Because of that, these specific elements and certain units don’t allow the tooling system to be fully utilized. We also support a certain segment of healthcare, which is the army healthcare segment, which is more government-controlled. There are certain restrictions in moving into the cloud. That’s where I thought those elements might need some more improvement. Also, looking into how we’ll be able to use more data visualization. It has it, but it doesn’t give you everything. If you look into the elements of use and so many other elements are there, but the UI/UX also has to be improved a bit, I feel. From a developer’s standpoint, it’s very easy, but from a consultant’s standpoint, there can be more enhancement, like one-click view and one-click report generation. Those things should be more seamless.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The flexibility of the product is most valuable. It is highly customizable. If you put your mind to it and think of something you could do, there's a good possibility you can get it integrated within the console, if it's not readily available. The simplicity or ease of customization has been valuable."

"Real-time log monitoring with desktop alerts is valuable as it tells us immediately when there is an issue."

"It enables us to monitor application processes, to do log-monitoring on a 24/7 basis, to do server-level monitoring - all the hardware parameters - as well as monitor connectivity across applications to the interfaces."

"Tons of default modules which are available out of the box"

"It's also easy to implement. The implementation of Geneos is very easy and interesting. It's not complicated. It's very quick to implement. The installation is very easy. There are many topics about ITRS Geneos that explain more about the features of the function of Geneos."

"It's a very powerful application monitoring tool across the industry. Many free, open-source tools are available. There are also paid tools, but ITRS Geneos is a real-time application monitoring tool where the user can monitor, self-configure, and manage alerts through their console."

"Geneos automatically sends email notifications when any batch job fails, the database is down or the website is down. It is automatically monitoring everything and reduces manual effort."

"The NetProbe carries over 100 samplers which are capable of monitoring hardware, OS, and the application layer."

More ITRS Geneos pros

"From our perspective, ThousandEyes stands out as an invaluable tool because of its deep and extensive capabilities."

"ThousandEyes gives companies better visibility."

"The company provides excellent service."

"One feature I liked is end-user monitoring."

"The most valuable features of ThousandEyes are the full monitoring capabilities and the ability to identify the exact location of problems in the path between the application and the end-user."

"The installation process is not hard at all."

"The solution's most valuable feature is network security."

"The tool's most valuable feature is its scalability. It is a good tool for network admins."

More ThousandEyes pros

Cons

"For the last year or two, I've been asking the vendor about the mobile app. This is something that probably everyone asks when they see the tool and they see how powerful it is. If there is any mobile app for this or if there is any way this tool can be more easily accessible other than having a big client installed, it would be great. I know you can build dashboards, et cetera, but there is no quick and easy way. I should be able to download an app, log in, and see my status. That will put this product above everything else out there. I believe it's on their roadmap."

"I would also like to see suggested guidelines to accomplish a monitoring task. The issue is that ITRS is so flexible that there is more than one way to complete a task, each with benefits and disadvantages."

"Data visualization – real time and historical – is a weakness."

"ITRS Geneos cloud monitoring is very weak and can use improvement."

"Sometimes, if there is a lot of data coming onto the servers, we have observed a little bit of slowness on the gateway servers which are doing the ITRS dashboard monitoring."

"I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself."

"Their cloud monitoring solution needs to be improved. I have already given them the feedback that it's not capable of meeting the latest technology needs."

"One area where there is room for improvement is the log file. I would like to be able to do a pre-run on the log files. When you are testing log files for regular expressions, it would be good to be able to do a quick check up front on that side of things before you release that into production."

More ITRS Geneos cons

"It's an expensive solution."

"It would be nice if the solution covered other areas like server monitoring."

"ThousandEyes should expand its application monitoring to monitor some communication applications."

"The solution's network and reporting could be improved."

"It might be practical to extend monitoring capabilities to include network devices"

"We can show the traffic path in some cases, but it's almost impossible to do so in cloud networks like CDN, Akamai, or Microsoft."

"The guest portal is hard to use."

"The tool does not provide features for application-level monitoring."

More ThousandEyes cons

Pricing and Cost Advice

"When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."

"Based on feedback from colleagues and friends working in the financial sector, Geneos is relatively costly. Many companies have been switching from Geneos to Dynatrace, Sysdig, or other monitoring tools in the past two years because of the price."

"The pricing is fairly market-related. They have been very lenient because we have been working with them for so long. An example is that we're currently migrating some of our services to AWS, and they've given us a grace period for some of the things to help with the migration and not to grow additional costs while we are migrating, but it's still on par with the market."

"The market tools are on par with this solution, but if the solution included more features, then it would be well within the range for the cost."

"The organization is not just purchasing a license for the product, but also managing services and professional services from ITRS. Another factor is if the implementation is going to be in production, non-production, or both."

"The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."

"Given our spend and the amount of service we have in it, the pricing is quite reasonable."

"The product is priced quite high. There are pricing options for customers based on the size of the environment and plug-ins used by the monitoring system."

More ITRS Geneos pricing and cost advice

"The solution costs several thousand dollars per year."

"The solution is cheap."

"It is a quite expensive solution."

"The solution's pricing is cheap; I rate it a five out of ten."

"In our company, we incur a yearly expense in our company for the licensing part. I rate the solution's pricing a seven out of ten since it is expensive."

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Top Industries

By visitors reading reviews

Financial Services Firm

76%

Computer Software Company

University

Construction Company

Computer Software Company

20%

Financial Services Firm

13%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ITRS Geneos?

I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good option.

See all answers

What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

See all answers

What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

See all answers

What is the best network monitoring software for large enterprises?

It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...

See all answers

What do you like most about ThousandEyes?

The solution is very easy to use.

See all answers

What needs improvement with ThousandEyes?

When I first started using ThousandEyes, I found it challenging to extract useful information due to the numerous options available. I needed some training to effectively troubleshoot. More detaile...

See all answers

Comparisons

Dynatrace vs ITRS Geneos

Compared 23% of the time

Splunk AppDynamics vs ITRS Geneos

Compared 16% of the time

Grafana vs ITRS Geneos

Compared 13% of the time

Splunk Enterprise Security vs ITRS Geneos

Compared 9% of the time

Datadog vs ITRS Geneos

Compared 8% of the time

More ITRS Geneos Competitors

SolarWinds NPM vs ThousandEyes

Compared 8% of the time

NetBrain vs ThousandEyes

Compared 7% of the time

Cisco Provider Connectivity Assurance vs ThousandEyes

Compared 6% of the time

Datadog vs ThousandEyes

Compared 5% of the time

Cisco Secure Network Analytics vs ThousandEyes

Compared 5% of the time

More ThousandEyes Competitors

Product Reports

Buyer's Guide

ITRS Geneos

April 2025

Download ITRS Geneos product report

Buyer's Guide

ThousandEyes

April 2025

Download ThousandEyes product report

Also Known As

Geneos

No data available

Overview

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

ThousandEyes is a Network Intelligence platform that delivers visibility into every network an organization relies on, whether public or private. ThousandEyes enables users to optimize application delivery, end-user experience and ongoing infrastructure investments.

With cloud, enterprises can innovate much faster, but the growing number of cloud and SaaS applications means that more apps are being delivered over the Internet. This increases dependence on the Internet, a public “best effort” network, and other third-party infrastructures, substantially reducing the ability of IT teams to predict, visualize and control operational behavior. This results in a chaotic and unmanageable IT environment, making issue resolution a time-consuming ordeal, potentially impacting reputation and revenue. ThousandEyes has innovated an approach based on an unmatched distribution of smart agents across the Internet and enterprise, providing visibility all the way to the end user. ThousandEyes gathers and analyzes massive volumes of Network Intelligence data from all of these vantage points, enabling organizations to solve even their most obscure performance problems in minutes. By using ThousandEyes in the planning and testing phases of cloud adoption, customers can also strategically identify and fix underlying problems before production deployment of business-critical applications.

The ThousandEyes solution is ubiquitous across industry sectors, and since launching in mid-2013, customers have come from a diverse set of industry sectors, which include Silicon Valley technology companies, financial services, healthcare, pharmaceuticals, retail, manufacturing and education.

Cisco

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Wayfair, GitHub, Craigslist, Comcast, SurveyMonkey, Lyft, Box, HP, Zendesk, IO Data Centers, Good Technology, NNTCommunications, Proofpoint, Schneider, Crowdstrike, Avera, Pitney Bowes, InstartLogic, Shutterfly, Shutterstock, Condé Nast, Roche, Jive, Actelion, Brocade, Infor, Okta, JLL, DigitalOcean, Zuora, NetSuite, CloudFlare, One, DemonWare, Quantcast, Carbonite, CareerBuilder, Prosper, Oscar, Slack

Buyer's Guide

ITRS Geneos vs. ThousandEyes

April 2025

Free Report: ITRS Geneos vs. ThousandEyes

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