ITRS Geneos vs ThousandEyes comparison

ITRS and Cisco are both solutions in the Network Monitoring Software category. ITRS is ranked #69 with an average rating of 5.0, while Cisco is ranked #7 with an average rating of 8.6. ITRS holds a 0.6% mindshare in NMS, compared to Cisco’s 3.6% mindshare. Additionally, 96% of ITRS users are willing to recommend the solution, compared to 100% of Cisco users who would recommend it.

ITRS Geneos

Read 57 ITRS Geneos reviews

4,225 Views
1,183 Comparison Views

96% willing to recommend

ThousandEyes

Read 17 ThousandEyes reviews

7,473 Views
5,605 Comparison Views

100% willing to recommend

ITRS Geneos

ThousandEyes

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Executive SummaryUpdated on Oct 10, 2024

ThousandEyes and ITRS Geneos are competitors in the network monitoring solutions domain. ThousandEyes tends to have the upper hand in network monitoring capabilities due to its comprehensive network layer oversight and user-friendly interface, while ITRS Geneos stands out in real-time monitoring and customizable dashboards, especially favored in trading environments.

Features: ThousandEyes provides comprehensive monitoring across network layers, cloud providers, and ISPs. It emphasizes detailed path analysis and comprehensive monitoring capabilities, and user reviews frequently highlight its scalability and ease of use. ITRS Geneos offers extensive real-time monitoring supported by highly customizable dashboards and broad plug-in support for financial and IT infrastructure, making it highly versatile but possibly less intuitive for new users.

Room for Improvement: ThousandEyes could enhance its dashboard features, improve integration with other Cisco products, and bolster application-level monitoring. ITRS Geneos users express a need for better dashboard customizability, expanded cloud monitoring capabilities, and more effective historical data visualization. While Geneos serves comprehensive user needs, streamlined documentation and user support could ease setup complexities.

Ease of Deployment and Customer Service: ThousandEyes has a hybrid deployment model, offering flexibility but facing integration complexities with other systems. Its technical support is highly regarded for its responsiveness and quality. ITRS Geneos typically operates with on-premises deployment, having some support for public cloud environments. The extensive setup requirements of Geneos might necessitate specialized knowledge, impacting the need for experienced technical support during deployment or troubleshooting.

Pricing and ROI: ThousandEyes is moderately priced, potentially shifting from annual to monthly billing, to add flexibility and demonstrates solid ROI by swiftly addressing network issues to preempt business disruptions. ITRS Geneos is viewed as costly, particularly for smaller applications, but offers features that are sometimes unmatched by other tools. Although both solutions yield substantial ROIs, the cost of Geneos may present challenges for smaller enterprises unless utilized across a broad spectrum of applications and environments.

To learn more, read our detailed ITRS Geneos vs. ThousandEyes Report (Updated: July 2025).

Buyer's Guide

ITRS Geneos vs. ThousandEyes

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ITRS Geneos

Ranking in Network Monitoring Software

69th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (34th), IT Infrastructure Monitoring (48th)

ThousandEyes

Ranking in Network Monitoring Software

7th

Average Rating

8.4

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Cloud Monitoring Software (13th), Digital Experience Monitoring (DEM) (4th)

Mindshare comparison

As of July 2025, in the Network Monitoring Software category, the mindshare of ITRS Geneos is 0.6%, down from 0.7% compared to the previous year. The mindshare of ThousandEyes is 3.6%, down from 4.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software

Featured Reviews

Sanket

Chief Manager at a marketing services firm with 501-1,000 employees

With the help of the solution, we can predict and prevent failures

Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.

Read full review

Satyavrat Nirala

Founder at Mindclick Consulting

Offers user monitoring and Internet insights and include customer journeys

It’s evolving; I feel it needs more holistic integration. It needs more improvement. It’s very good, but the integration can be slightly complicated on different platforms. I used it for a healthcare organization, and the integration was slightly challenging. In future releases, I would like to explore AI capabilities. AI would be more valuable because it works across different cloud and server systems. It looks into issue detection and insight modeling, so that is something I feel will be very helpful in the near future. More AI because of compliance and other challenges, not because of the product challenge. It’s about regulations, and we have HIPAA laws in the US and many different kinds of laws. Because of that, these specific elements and certain units don’t allow the tooling system to be fully utilized. We also support a certain segment of healthcare, which is the army healthcare segment, which is more government-controlled. There are certain restrictions in moving into the cloud. That’s where I thought those elements might need some more improvement. Also, looking into how we’ll be able to use more data visualization. It has it, but it doesn’t give you everything. If you look into the elements of use and so many other elements are there, but the UI/UX also has to be improved a bit, I feel. From a developer’s standpoint, it’s very easy, but from a consultant’s standpoint, there can be more enhancement, like one-click view and one-click report generation. Those things should be more seamless.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The ability to build integrations to tools that are not monitored out of the box is the most valuable feature."

"It's also easy to implement. The implementation of Geneos is very easy and interesting. It's not complicated. It's very quick to implement. The installation is very easy. There are many topics about ITRS Geneos that explain more about the features of the function of Geneos."

"Ability to monitor logs for potential issues to prevent app outages before problems get a chance to arise. That's invaluable for our teams in a fast-paced trading environment."

"It enables us to monitor application processes, to do log-monitoring on a 24/7 basis, to do server-level monitoring - all the hardware parameters - as well as monitor connectivity across applications to the interfaces."

"Tons of default modules which are available out of the box"

"The built-in plug-ins allow administrators to easily configure monitoring components for market data systems such as Thomson Reuters Enterprise Platform and SRLabs Wombat (formerly NYSE)."

"The biggest benefit of Geneos is the fact that we can clearly see, if we have an alert, where that alert has come from. We can see the data around that alert and anything that might be relevant is also shown. We can very easily right-click and see why we've received that alert. That's the best part about it, that you've got all the data there with the alerting."

"The solution is used across the entire investment banking division, covering environments such as electronic trading, algo-trading, fixed income, FX, etc. It monitors that environment and enables a bank to significantly reduce down time. Although hard to measure, since implementation, we have probably seen some increased stability because of it and we have definitely seen teams a lot more aware of their environment. Consequently, we can be more proactive in challenging and improving previously undetected weaknesses."

More ITRS Geneos pros

"The tool's most valuable feature is its scalability. It is a good tool for network admins."

"The authentication overall - including to the VPN and LAN - is excellent."

"It's fairly easy to set up."

"The solution's initial setup process was straightforward...In terms of ROI, the solution is worth the money."

"The company provides excellent service."

"From our perspective, ThousandEyes stands out as an invaluable tool because of its deep and extensive capabilities."

"The most valuable features of ThousandEyes are the full monitoring capabilities and the ability to identify the exact location of problems in the path between the application and the end-user."

"The installation process is not hard at all."

More ThousandEyes pros

Cons

"I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself."

"They have the Webslinger solution where you can see when something is alerting. It's a little bit cumbersome."

"There is one drawback to using lightweight data collection: we lack the feature of observability based on time series, such as historical model data. This makes it difficult to view data in ITRS. ITRS needs to improve this feature."

"t needs to have better middleware integration for things such as application and Microsft SQL servers."

"Currently, it is difficult to monitor secure websites using SSL or with SSO enabled."

"Their cloud monitoring solution needs to be improved. I have already given them the feedback that it's not capable of meeting the latest technology needs."

"The dashboard feature is full of bugs. Grouping items results in a distorted dashboard."

"Data visualization – real time and historical – is a weakness."

More ITRS Geneos cons

"Presently, it lacks the ability to integrate with other Cisco products."

"The solution's network and reporting could be improved."

"It might be practical to extend monitoring capabilities to include network devices"

"ThousandEyes should expand its application monitoring to monitor some communication applications."

"It would be nice if the solution covered other areas like server monitoring."

"They only offer synthetic requests."

"It's an expensive solution."

"ThousandEyes could improve the dashboards by adding more features."

More ThousandEyes cons

Pricing and Cost Advice

"When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."

"ITRS Geneos is not a cheap tool. It's a moderate price for the banking industry. The reason we are not able to add the ITRS monitoring tool for the non-banking industries, and non-finance industries, is that the pricing is too high."

"Based on feedback from colleagues and friends working in the financial sector, Geneos is relatively costly. Many companies have been switching from Geneos to Dynatrace, Sysdig, or other monitoring tools in the past two years because of the price."

"The market tools are on par with this solution, but if the solution included more features, then it would be well within the range for the cost."

"Given our spend and the amount of service we have in it, the pricing is quite reasonable."

"Pricing and licensing is based on the requirements."

"The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."

"Its price is reasonable. It isn't too expensive, and it isn't too cheap, but it also depends on a company's volume and negotiation."

More ITRS Geneos pricing and cost advice

"The solution costs several thousand dollars per year."

"The solution is cheap."

"In our company, we incur a yearly expense in our company for the licensing part. I rate the solution's pricing a seven out of ten since it is expensive."

"It is a quite expensive solution."

"The solution's pricing is cheap; I rate it a five out of ten."

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Top Industries

By visitors reading reviews

Financial Services Firm

73%

Computer Software Company

University

Construction Company

Computer Software Company

17%

Financial Services Firm

13%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

See all answers

What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

See all answers

What is your primary use case for ITRS Geneos?

ITRS offers multiple products, including upgrades for synthetic monitoring and a SaaS platform. Geneos is used for infrastructure monitoring, covering KPIs such as CPU, memory, processes, network l...

See all answers

What is the best network monitoring software for large enterprises?

It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...

See all answers

What do you like most about ThousandEyes?

The solution is very easy to use.

See all answers

What needs improvement with ThousandEyes?

ThousandEyes could improve by implementing a similar incident management system like BigPanda ( /products/bigpanda-reviews ) or ServiceNow ( /products/servicenow-reviews ). Having a dedicated incid...

See all answers

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Compared 23% of the time

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Compared 15% of the time

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Compared 14% of the time

Splunk Enterprise Security vs ITRS Geneos

Compared 9% of the time

Datadog vs ITRS Geneos

Compared 8% of the time

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Compared 7% of the time

SolarWinds NPM vs ThousandEyes

Compared 7% of the time

Zscaler Digital Experience (ZDX) vs ThousandEyes

Compared 6% of the time

Datadog vs ThousandEyes

Compared 5% of the time

Cisco Secure Network Analytics vs ThousandEyes

Compared 5% of the time

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Product Reports

Buyer's Guide

ITRS Geneos

July 2025

Download ITRS Geneos product report

Buyer's Guide

ThousandEyes

June 2025

Download ThousandEyes product report

Also Known As

Geneos

No data available

Overview

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

ThousandEyes is a Network Intelligence platform that delivers visibility into every network an organization relies on, whether public or private. ThousandEyes enables users to optimize application delivery, end-user experience and ongoing infrastructure investments.

With cloud, enterprises can innovate much faster, but the growing number of cloud and SaaS applications means that more apps are being delivered over the Internet. This increases dependence on the Internet, a public “best effort” network, and other third-party infrastructures, substantially reducing the ability of IT teams to predict, visualize and control operational behavior. This results in a chaotic and unmanageable IT environment, making issue resolution a time-consuming ordeal, potentially impacting reputation and revenue. ThousandEyes has innovated an approach based on an unmatched distribution of smart agents across the Internet and enterprise, providing visibility all the way to the end user. ThousandEyes gathers and analyzes massive volumes of Network Intelligence data from all of these vantage points, enabling organizations to solve even their most obscure performance problems in minutes. By using ThousandEyes in the planning and testing phases of cloud adoption, customers can also strategically identify and fix underlying problems before production deployment of business-critical applications.

The ThousandEyes solution is ubiquitous across industry sectors, and since launching in mid-2013, customers have come from a diverse set of industry sectors, which include Silicon Valley technology companies, financial services, healthcare, pharmaceuticals, retail, manufacturing and education.

Cisco

Sample Customers

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Wayfair, GitHub, Craigslist, Comcast, SurveyMonkey, Lyft, Box, HP, Zendesk, IO Data Centers, Good Technology, NNTCommunications, Proofpoint, Schneider, Crowdstrike, Avera, Pitney Bowes, InstartLogic, Shutterfly, Shutterstock, Condé Nast, Roche, Jive, Actelion, Brocade, Infor, Okta, JLL, DigitalOcean, Zuora, NetSuite, CloudFlare, One, DemonWare, Quantcast, Carbonite, CareerBuilder, Prosper, Oscar, Slack

Buyer's Guide

ITRS Geneos vs. ThousandEyes

July 2025

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