ITRS Geneos vs Zabbix comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between ITRS Geneos and Zabbix based on real PeerSpot user reviews.

Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed ITRS Geneos vs. Zabbix Report (Updated: November 2022).
655,711 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The solution is used across the entire investment banking division, covering environments such as electronic trading, algo-trading, fixed income, FX, etc. It monitors that environment and enables a bank to significantly reduce down time. Although hard to measure, since implementation, we have probably seen some increased stability because of it and we have definitely seen teams a lot more aware of their environment. Consequently, we can be more proactive in challenging and improving previously undetected weaknesses.""The flexibility of the product is most valuable. It is highly customizable. If you put your mind to it and think of something you could do, there's a good possibility you can get it integrated within the console, if it's not readily available. The simplicity or ease of customization has been valuable.""The ability to completely tailor and customize what it's monitoring is one of its strongest points. A lot of other monitoring tools are good at certain things, but one of my colleagues described it as the “Swiss Army Knife” of monitoring tools. It can do anything you want.""One of the best aspects of Geneos is that it has a broad scope and can cover a lot of use cases. You can write your own scripts to monitor really specific things. And the rules that you can put in place can be quite complex for the alerts.""The biggest benefit of Geneos is the fact that we can clearly see, if we have an alert, where that alert has come from. We can see the data around that alert and anything that might be relevant is also shown. We can very easily right-click and see why we've received that alert. That's the best part about it, that you've got all the data there with the alerting."

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"Setup was straightforward. Initial deployment took two or three months.""The most valuable features in Zabbix are those that help us overcome bottlenecks in CPU usage, as well as reduce memory delay. I know that we have only reached the tip of the iceberg of what Zabbix's features can do for us, and we have not used all of them yet.""It meets my organizational needs. It's pretty easy to use.""We have found that Zabbix is more easy to use than other applications.""We are able to monitor our virtual infrastructure, virtual machines, windows servers, databases, and the network using a simple network management protocol. We are able to pull almost all the metrics that we want, receive notifications, and have them integrate with telegrams for certain devices that are critical, such as UPSs.""The most valuable feature is the monitoring of virtual machines.""The product is very stable.""The integration with third-party tools and the alerts are most valuable."

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Cons
"For the last year or two, I've been asking the vendor about the mobile app. This is something that probably everyone asks when they see the tool and they see how powerful it is. If there is any mobile app for this or if there is any way this tool can be more easily accessible other than having a big client installed, it would be great. I know you can build dashboards, et cetera, but there is no quick and easy way. I should be able to download an app, log in, and see my status. That will put this product above everything else out there. I believe it's on their roadmap.""The deployment method for upgrading is a bit tricky. It takes a little bit of manual effort. If that could be a bit more automated, it would help us a lot.""One area where there is room for improvement is the log file. I would like to be able to do a pre-run on the log files. When you are testing log files for regular expressions, it would be good to be able to do a quick check up front on that side of things before you release that into production.""ITRS have started to make some major changes that we haven't taken on board yet, in the creation of dashboards and more visibility of the metrics that we collect. At the moment, that's something that's lacking, but I know they have addressed it. Still, it’s not that easy to create stuff to help with visibility and dashboarding in Geneos.""Mobile phone integration is probably not as rich as it could be."

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"We would like to monitor other touchpoints such as ATM machines. It would be great if it can provide monitoring of ATM machines. Compatibility with other products would also be great.""I am having difficulties connecting it to Grafana, as well as some of the other plugins like Kibana.""Zabbix claims that there is an auto-discovery process but my team member was facing difficulty and was told that it's not really automatic, and there are some manual steps.""In an upcoming release, there should be automated reports which we are currently doing manually. For example, if we collect a report file every day and want to send it to a moderator for review. We are expecting this feature to come out soon but it would be valuable to have now.""Zabbix isn't a great tool for cloud-specific monitoring - its connection to public clouds needs to be improved. Other areas for improvement would be the lack of dashboards and integrations.""Correlation of events would be a wonderful addition.""The user web interface is a little bit too basic, we need to link Zabbix to Grafana to have more options, such as graphs and charts. The interface needs to be improved. Additionally, there could be better integration with Grafana API.""There's a small module of APM, however, it is not an enhanced version. People usually ask for a full-fledged APM solution."

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Pricing and Cost Advice
  • "It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."
  • "When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."
  • "Given our spend and the amount of service we have in it, the pricing is quite reasonable."
  • "The pricing seems reasonable. We're happy enough with it."
  • "The pricing is fairly market-related. They have been very lenient because we have been working with them for so long. An example is that we're currently migrating some of our services to AWS, and they've given us a grace period for some of the things to help with the migration and not to grow additional costs while we are migrating, but it's still on par with the market."
  • More ITRS Geneos Pricing and Cost Advice →

  • "This solution is completely open-source, so it is quite affordable."
  • "Zabbix is free but if you use it in production then you have to pay for it."
  • "My manager is very happy because it doesn't cost anything."
  • "This is an open-source solution that can be used free of charge."
  • "We were searching for an open source solution and Zabbix fit the bill because it is free and open source under the GPL license."
  • "The solution is free. However, many open-sourced tools start out free but eventually start charging."
  • "Its licensing is fair. It seems to be much cheaper than others."
  • "It is open source. If you want to have a subscription or official support, you can pay for it. They have different plans, which are not that expensive. The plans are based on per monitoring server, not per monitored equipment. So, it is not at all expensive, and you can also live without the support if you want a cheaper option."
  • More Zabbix Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The biggest benefit of Geneos is the fact that we can clearly see, if we have an alert, where that alert has come from. We can see the data around that alert and anything that might be relevant is… more »
    Top Answer:It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business.
    Top Answer:One area where there is room for improvement is the log file. I would like to be able to do a pre-run on the log files. When you are testing log files for regular expressions, it would be good to be… more »
    Top Answer:There is less computing power needed for scaling.
    Top Answer:The service module started with version six. There is room for improvement, due to the fact that this first step looks nice, yet it can be improved here for a better combination with the services and… more »
    Top Answer:I'd rate the solution a nine out of ten. The good thing is that it is easy to test. This is one of my favorite benefits and why I like open-source software. You can test it very well without signing… more »
    Ranking
    Views
    7,891
    Comparisons
    4,434
    Reviews
    5
    Average Words per Review
    1,563
    Rating
    8.6
    Views
    51,623
    Comparisons
    40,208
    Reviews
    40
    Average Words per Review
    542
    Rating
    8.5
    Comparisons
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    Also Known As
    Geneos
    Learn More
    Overview

    ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

    Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

    Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

    For more information, please visit https://www.itrsgroup.com/products/geneos

    Zabbix is a free software tool traditionally used for monitoring your organization’s IT infrastructure, including networks, servers, virtual machines, and cloud services. Zabbix makes it possible for you to maintain control of your infrastructure by collecting any metric from any source. The solution also offers agentless monitoring, synthetic monitoring, custom collection methods, and data transformation.

    Zabbix offers:

    • Network monitoring
    • Server monitoring
    • Cloud monitoring
    • Application monitoring
    • Service monitoring

    Zabbix Features

    Zabbix has many valuable key features, including:

    Action Log, Anomaly Detection, Auditing, Automated Actions, Availability Reports, Capacity Planning, Custom Scripts, Custom Templates, Data Retrieval, Drill-Down Reports, Encryption, Event Correlation, History Data Analysis, Metric Collection, Multiple Authentication Methods, Multiple Severity Levels, Native WMI Support for Windows Agent, Network Discovery, Notifications, Root Cause Analysis, Trend Prediction, WMI Support, Web Services Widget-based Dashboards, Zero-Maintenance

    Zabbix Benefits

    There are several benefits to implementing Zabbix. Some of the biggest advantages the solution offers include:

    • Flexible deployment options: Zabbix can be deployed on-premises or in the cloud to help you stay fully in control of your data.

    • Unlimited scalability: Zabbix is scalable to any infrastructure. It can easily scale for your personal home, or can scale for a large enterprise environment.

    • Ready-to-use templates: Zabbix comes with ready-to-use templates which makes it easy to integrate with systems you already use.

    • External vault: Zabbix enables you to keep your data secure and safe by providing an external vault storage option.

    • High availability: By using Zabbix’s high availability solution, you can negate the risk of data loss and gain 24/7 uptime.

    • Partner and vendor-backed: The solution is backed by 250+ global partners and multiple external vendors, giving you confidence in the solution.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by Zabbix users.

    PeerSpot user Shibu B., Regional Manager/ Service Delivery at ASPL Info Services, says, "The solution is quite mature and very stable. The monitoring capabilities of the product are excellent.” He also adds, “The solution is very easy to scale and the product is open-source, meaning there aren't any licensing costs associated with it.”

    Julian L., Senior Specialist Critical Infrastructure at an educational organization, comments that the solution is “A complete solution that doesn't cost anything, does what I need it to do, and has easy-to-use templates and very good scalability.” He also mentions “The agents are pretty cool. They're easy to roll out. The standard out-of-the-box templates are also pretty easy to use. The integration with other learning products is also good.”

    Faycal N., CEO/Founder at Zen Networks, praises the product, mentioning, “Its overall flexibility is most valuable. When our customers have some custom applications that are not necessarily covered by the community or a standard monitoring tool, we use Zabbix to build our own modules with our own templates. This feature has been useful in using Zabbix for infrastructure and IT monitoring. It has also been useful for industrial equipment monitoring. Zabbix is very lightweight. It is efficient in terms of performance because it doesn't use a lot of resources."

    Offer
    Learn more about ITRS Geneos
    Learn more about Zabbix
    Sample Customers
    ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.
    Bodybuilding.com, LLC., ITtelligent Consulting Services,Eltele AS, Total Server Solutions, LLC., ChinaNetCloud
    Top Industries
    REVIEWERS
    Financial Services Firm97%
    Computer Software Company3%
    VISITORS READING REVIEWS
    Financial Services Firm67%
    Computer Software Company10%
    Comms Service Provider4%
    Insurance Company2%
    REVIEWERS
    Computer Software Company24%
    Comms Service Provider9%
    Aerospace/Defense Firm9%
    Financial Services Firm6%
    VISITORS READING REVIEWS
    Computer Software Company20%
    Comms Service Provider19%
    Government9%
    Financial Services Firm7%
    Company Size
    REVIEWERS
    Small Business10%
    Midsize Enterprise20%
    Large Enterprise69%
    VISITORS READING REVIEWS
    Small Business12%
    Midsize Enterprise5%
    Large Enterprise83%
    REVIEWERS
    Small Business47%
    Midsize Enterprise22%
    Large Enterprise31%
    VISITORS READING REVIEWS
    Small Business23%
    Midsize Enterprise18%
    Large Enterprise59%
    Buyer's Guide
    ITRS Geneos vs. Zabbix
    November 2022
    Find out what your peers are saying about ITRS Geneos vs. Zabbix and other solutions. Updated: November 2022.
    655,711 professionals have used our research since 2012.

    ITRS Geneos is ranked 13th in IT Infrastructure Monitoring with 5 reviews while Zabbix is ranked 2nd in IT Infrastructure Monitoring with 41 reviews. ITRS Geneos is rated 8.6, while Zabbix is rated 8.6. The top reviewer of ITRS Geneos writes "You can easily pull data together onto a screen to show business flow". On the other hand, the top reviewer of Zabbix writes "Very mature, easy to scale, and free to use". ITRS Geneos is most compared with Splunk, Dynatrace, AppDynamics, Datadog and Prometheus, whereas Zabbix is most compared with Nagios XI, Nagios Core, Centreon, Splunk and PRTG Network Monitor. See our ITRS Geneos vs. Zabbix report.

    See our list of best IT Infrastructure Monitoring vendors and best Network Monitoring Software vendors.

    We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.