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Interactive Intelligence vs monday.com comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 19, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Interactive Intelligence
Ranking in CRM
66th
Average Rating
9.0
Reviews Sentiment
6.3
Number of Reviews
2
Ranking in other categories
No ranking in other categories
monday.com
Ranking in CRM
4th
Average Rating
9.4
Reviews Sentiment
7.4
Number of Reviews
227
Ranking in other categories
Project Portfolio Management (6th), Project Management Software (3rd), Marketing Management (5th), Opportunity Management (2nd)
 

Mindshare comparison

As of July 2025, in the CRM category, the mindshare of Interactive Intelligence is 0.3%, up from 0.2% compared to the previous year. The mindshare of monday.com is 3.8%, down from 4.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
 

Featured Reviews

Luis Teran - PeerSpot reviewer
Reliable with very good social media integration and easy to use
The deployment is a bit harder as you sometimes need help. For us, we have experience. It is not so hard, however, we have a dependency on the operative system, such as Microsoft with Windows Server 2019 or 2016. You must get that kind of system. Also, you need to get this updated and you have many dependencies that you have to work with. The deployment is easy, however, when you want to get the IDR or you want to get the integrations as you want them, you need to deal with so many dependencies with other platforms that it can get hard. That's what's hard with the solution. The solution itself is, of course, it's easy for us, for an engineer, however, for untrained people, that is hard. For the deployment, if the contact center is a large contact center, you must get four engineers or five engineers to do the deployment. Most of them will make the integration and the others will configure the IDR. Another will deploy the integration, and that's all. Of course, then, there will be the documentation you need to deal with.
Alan Chiou - PeerSpot reviewer
User-friendly interface simplifies project management but it requires stable connectivity
We primarily use monday.com for project management within our department, which includes sales, operations, and engineering monday.com makes it very easy to input any information. The style and format are user-friendly, making it practical for our needs despite some network issues. The need for…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The social media integration is excellent."
"Interactive Intelligence is quite user friendly."
"I mostly like automation and recently added custom automation so we can brainstorm and find the best fit for our particular use-case."
"The customization ability of Monday is unmatched."
"Shared boards help entire teams to plan out campaigns with ease and clarity."
"The feature which I found most valuable is the "My Work" section."
"Since we've incorporated Monday.com, we've dropped fewer balls, greatly improved our ability to cover for employees while they are out, and keep our sales team and account coordination team all updated in real-time on each project."
"We also love that Monday talks with Mailchimp so we can always stay connected with people."
"I love the time-tracking feature."
"The ability to export to Excel has been huge for us."
 

Cons

"The problem with this current system is that the support is not great."
"The initial setup can be a bit difficult."
"I believe the reporting functionality could be improved on monday.com. While some reports are accessible, this area has room for enhancement. For example, including a Gantt chart in project planning would be valuable. This addition could make monday.com more competitive with tools like Microsoft Project. Overall, I think there's potential for improvement in the graphical interfaces and reports provided by monday.com."
"A part that could be improved is notifications, as we receive quite a lot of them. We struggled to limit the number of emails that we were not part of... If we could mute emails for projects that we are only following but not necessarily working directly on, that would make a huge difference."
"The tabs (color coding) featured is great for distinguishing different areas of our workflow."
"I struggle to use the mobile version of Monday.com."
"I'm not such a fan of the infinite scroll to the right."
"Adding more features would be ideal since there are limitations as far as scalability."
"We need the product to keep adding automation - specifically more subitem automation."
"Speed and reliability need to be better."
 

Pricing and Cost Advice

Information not available
"The project manager would be responsible for any licensing fees. As an end-user, we just follow suit."
"I am using its free version."
"The solution is quite inexpensive. For example, we pay $8,500 for 75 users. It's somewhere around $100 a user, approximately."
"There are features that they're putting in the Enterprise plan that you have to pay for the Enterprise plan to use those features. The Enterprise plan is probably double or triple the Pro plan price, or it may be two and a half times. From a business standpoint, I don't like the fact that I have to pay two and a half times more to use a particular feature."
"The pricing of monday.com was a little bit high for us, especially here in South Africa, compared to Basecamp."
"I rate the tool's pricing a six out of ten."
"monday.com's pricing is fair compared to its competitors, although it is a bit more expensive than most of them. It's more expensive than Jira, Zoho, ClickUp, and Trello. But it is fairly priced when you compare the kinds of features and the capabilities that you get and the ROI."
"The price is reasonable for the number of users we have."
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Top Industries

By visitors reading reviews
No data available
Educational Organization
42%
Computer Software Company
7%
Financial Services Firm
6%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Ask a question
Earn 20 points
Do you recommend Monday.com?
Monday.com is one of the best project management softwares available on the market. It lets you create and customize the tools you need to run every aspect of your work. I particularly favor it bec...
What do you like most about monday.com?
The product's initial setup phase was straightforward.
What needs improvement with monday.com?
If monday.com was cheaper, that would be better because it's quite expensive.
 

Overview

 

Sample Customers

ABC Financial, AFAS Software, Quality Bicycle Products, CryptoLogic & WagerLogic, SERVOData, Shinsei Bank, TENAQUIP, MCAP, Visaya Knowledge Process Outsourcing Corporation, Allianz-Tiriac Asigurari, Memira
Raw Digital, Wix, Discovery, Frost & Sullivan, Adidas, Asos, Uber
Find out what your peers are saying about Interactive Intelligence vs. monday.com and other solutions. Updated: June 2025.
860,592 professionals have used our research since 2012.