Interactive Intelligence vs monday.com comparison

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Interactive Intelligence

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Executive SummaryUpdated on Oct 5, 2025

Interactive Intelligence and monday.com compete in providing business solutions, with monday.com holding an edge thanks to robust features and cost value.

Features: Interactive Intelligence offers comprehensive communication tools, including advanced call routing, analytics, and seamless integration capabilities. monday.com delivers collaboration and project management tools like customizable workflows, visual project tracking, and integrations with various productivity applications, allowing broader functionality across different business areas.

Ease of Deployment and Customer Service: Interactive Intelligence ensures a structured deployment model ideal for enterprise setups with strong support systems. In contrast, monday.com allows a simple, intuitive setup suited for businesses of all sizes, minimizing the need for extensive IT support despite less extensive customer service for specialized implementations.

Pricing and ROI: Interactive Intelligence provides flexible pricing geared towards specific business needs, often with lower initial setup costs. monday.com has straightforward pricing with tiered plans, offering small to medium businesses quick ROI through its transparency and lower entry barriers, in contrast to Interactive Intelligence's potentially higher initial investment with specialized returns.

To learn more, read our detailed Interactive Intelligence vs. monday.com Report (Updated: September 2025).

Interactive Intelligence vs. monday.com

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Helped 869,566 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Interactive Intelligence

Ranking in CRM

50th

Average Rating

9.0

Reviews Sentiment

6.3

Number of Reviews

Ranking in other categories

No ranking in other categories

monday.com

Ranking in CRM

7th

Average Rating

9.4

Reviews Sentiment

7.4

Number of Reviews

227

Ranking in other categories

Project Portfolio Management (6th), Project Management Software (2nd), Marketing Management (6th), Opportunity Management (5th)

Mindshare comparison

As of October 2025, in the CRM category, the mindshare of Interactive Intelligence is 0.6%, up from 0.2% compared to the previous year. The mindshare of monday.com is 1.9%, down from 4.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM Market Share Distribution
Product	Market Share (%)
monday.com for Enterprise	1.9%
Interactive Intelligence	0.6%
Other	97.5%

CRM

Featured Reviews

Luis Teran

Engineer at Cyber Sea

Reliable with very good social media integration and easy to use

The deployment is a bit harder as you sometimes need help. For us, we have experience. It is not so hard, however, we have a dependency on the operative system, such as Microsoft with Windows Server 2019 or 2016. You must get that kind of system. Also, you need to get this updated and you have many dependencies that you have to work with. The deployment is easy, however, when you want to get the IDR or you want to get the integrations as you want them, you need to deal with so many dependencies with other platforms that it can get hard. That's what's hard with the solution. The solution itself is, of course, it's easy for us, for an engineer, however, for untrained people, that is hard. For the deployment, if the contact center is a large contact center, you must get four engineers or five engineers to do the deployment. Most of them will make the integration and the others will configure the IDR. Another will deploy the integration, and that's all. Of course, then, there will be the documentation you need to deal with.

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Alan Chiou

PM at Galaxy Software Services

User-friendly interface simplifies project management but it requires stable connectivity

We primarily use monday.com for project management within our department, which includes sales, operations, and engineering monday.com makes it very easy to input any information. The style and format are user-friendly, making it practical for our needs despite some network issues. The need for…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The social media integration is excellent."

"Interactive Intelligence is quite user friendly."

"The solution can be customized for individual projects and quite easy to use."

"Has very good collaborative functions."

"The power of the dashboard that the solution gives you means you can do risk, timeline, and cost-benefit analyses for your initiatives. It gives you a complete perspective on the impact of your future decisions and initiatives for the upcoming quarters."

"Monday is a great way to have history and a backup for all the work done."

"The tagging and notification features are great."

"Performance has been good. Stability has been good."

"The automations are fantastic for rewarding progress."

"Timeline and countdown systems have been great for us as well as the ability to "@" team members in comment sections to have collaborative conversations, give feedback, and share files."

More monday.com pros

Cons

"The problem with this current system is that the support is not great."

"The initial setup can be a bit difficult."

"Sometimes allocating between team members via the communication tool can be difficult."

"I would like the web-based app to be able to switch between different accounts. The mobile app can switch between accounts pretty easily, but with the web-based app, you have to log out and log back in to do it."

"Having easier access to training videos on how all features can interact with one another would be helpful."

"Better integration with Outlook would be awesome."

"The data linkage could be improved. For example, sometimes you cannot automate item creation when you link different items to each other. You cannot connect the data deeply from field to field. It's somewhat complicated to link a contact to some account fields and automate the contact's behavior based on the value of those fields. The data is sometimes not structured enough for deep processing."

"There are so many bells and whistles that I don't feel like I'm using Monday to its full potential."

"In my main table, I changed sometimes the timeline values mistakenly. That should be prevented via a smart warning or some sort of coloring."

"I believe the reporting functionality could be improved on monday.com. While some reports are accessible, this area has room for enhancement. For example, including a Gantt chart in project planning would be valuable. This addition could make monday.com more competitive with tools like Microsoft Project. Overall, I think there's potential for improvement in the graphical interfaces and reports provided by monday.com."

More monday.com cons

Pricing and Cost Advice

Information not available

"It was fairly reasonable. For everything we were using it for, it was fairly reasonable."

"monday.com is pretty affordable. It's cheaper than Asana. There are four tiers, including a free version. The free version is fine if you don't have any complex projects. One of the most advanced plans is around $16 per month per user."

"There are features that they're putting in the Enterprise plan that you have to pay for the Enterprise plan to use those features. The Enterprise plan is probably double or triple the Pro plan price, or it may be two and a half times. From a business standpoint, I don't like the fact that I have to pay two and a half times more to use a particular feature."

"I am using the tool's free version."

"I think monday.com's paywalls are a little too high. Some basic features are locked behind the premium subscription. Some applications they offer within their subscription model are locked in an expensive package. These applications provide functionality that would benefit small teams, but it's too much money for a startup or a small business."

"We tell others it's about $2200 for a ten-person plan and it can be adjusted; it's easy to scale."

"Though I am unsure about the product's pricing plan, there is a need to make monthly payments towards the licensing costs attached to the solution, and it operates on a per-user plan."

"The project manager would be responsible for any licensing fees. As an end-user, we just follow suit."

More monday.com pricing and cost advice

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Top Industries

By visitors reading reviews

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Computer Software Company

Government

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	177
Midsize Enterprise	25
Large Enterprise	21

Questions from the Community

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Do you recommend Monday.com?

Monday.com is one of the best project management softwares available on the market. It lets you create and customize the tools you need to run every aspect of your work. I particularly favor it bec...

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What do you like most about monday.com?

The product's initial setup phase was straightforward.

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What needs improvement with monday.com?

If monday.com was cheaper, that would be better because it's quite expensive.

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Product Reports

CRM

Download Interactive Intelligence product report

Download monday.com product report

Overview

Genesys Interactive Intelligence SAP CRM allows the SAP agent to perform all typical phone, web chat and email operations without leaving the SAP application.

Genesys

Monday.com enhances project management with automation, customization, and a user-friendly design, featuring Gantt charts, real-time updates, and extensive tool integrations.

Monday.com offers automation, customization, and user-friendly interfaces to improve project management capabilities. Its features, including Gantt charts, real-time updates, and integrations with tools like Slack and Google Suite, help teams streamline workflows. Users benefit from color coding, task assignments, subitems, and dashboards for a comprehensive project overview. Notifications, file-sharing, and forms increase collaboration, while templates simplify processes. However, it requires enhancements in user experience, speed, and mobile features. Challenges include limited boards, excessive notifications, and integration issues with Google Calendar and QuickBooks. Businesses use Monday.com for CRM tasks, sales tracking, marketing, and creative projects across fields like architecture, biotech, and nonprofits.

What are the key features of Monday.com?

Automation: Automate repetitive tasks to focus on more strategic activities.
Customization: Tailor workflows with adaptable templates and settings.
Integrations: Seamlessly connect with popular tools for enhanced functionality.
Gantt Charts: Visualize project timelines and dependencies with ease.
Real-Time Updates: Receive instant updates to stay informed and agile.

What benefits or ROI should users expect?

Enhanced Efficiency: Streamlined workflows lead to better time management.
Improved Collaboration: Active communication and file-sharing reduce email dependencies.
Adaptability: Customization options cater to diverse project needs.
Comprehensive Overview: Dashboards offer clear insights into project progress.
Resource Management: Efficient scheduling and task allocation optimize resources.

In industries like architecture, biotech, and nonprofit, Monday.com facilitates communication, task tracking, and collaboration for remote teams. It is commonly utilized for CRM, sales tracking, marketing, and creative project management, ensuring workflow organization and client management are streamlined.

Sample Customers

ABC Financial, AFAS Software, Quality Bicycle Products, CryptoLogic & WagerLogic, SERVOData, Shinsei Bank, TENAQUIP, MCAP, Visaya Knowledge Process Outsourcing Corporation, Allianz-Tiriac Asigurari, Memira

Raw Digital, Wix, Discovery, Frost & Sullivan, Adidas, Asos, Uber

Interactive Intelligence vs. monday.com