Instabug vs New Relic comparison

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Instabug

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Executive SummaryUpdated on Aug 13, 2024

New Relic and Instabug are robust tools catering to observability and bug tracking, respectively. New Relic seems to have the upper hand in terms of deployment and customer support, while Instabug offers better feature richness and value for money based on user reviews.

Features: Users commend New Relic for its comprehensive monitoring features including real-time analytics, detailed dashboards, and extensive alerting capabilities. Instabug is praised for its effective bug tracking, easy integration, and in-app feedback collection. Instabug’s versatility in terms of feature set gives it a noticeable edge over New Relic.

Room for Improvement: New Relic users express a need for more simplified pricing structures, better mobile insights, and improved UI/UX. Instabug users point to desired improvements in performance speed, more detailed documentation, and enhanced reporting capabilities.

Ease of Deployment and Customer Service: New Relic is highlighted for its relatively smooth deployment process and responsive customer service. Instabug is also noted for its straightforward setup but receives slightly lower marks on support turnaround times.

Pricing and ROI: New Relic’s users feel the platform is somewhat costly, which affects perceived ROI. Instabug is seen as cost-effective, offering substantial value for the investment.

To learn more, read our detailed Instabug vs. New Relic Report (Updated: July 2025).

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Instabug vs. New Relic

July 2025

Helped 865,384 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Instabug

Ranking in Mobile APM

6th

Average Rating

8.6

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

New Relic

Ranking in Mobile APM

3rd

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

159

Ranking in other categories

Application Performance Monitoring (APM) and Observability (3rd), Network Monitoring Software (10th), IT Infrastructure Monitoring (8th), IT Operations Analytics (3rd), Cloud Monitoring Software (5th), AIOps (4th)

Mindshare comparison

As of August 2025, in the Mobile APM category, the mindshare of Instabug is 0.8%, up from 0.1% compared to the previous year. The mindshare of New Relic is 27.2%, up from 26.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Mobile APM

Featured Reviews

Aisha Mazher

Senior Semi Automation Engineer at Venturedive

A stable solution that provides visibility into user journeys and enables the filing of RCA reports

The initial setup was really easy. There were some calls that we had to integrate into our code. Instabug was easy to integrate with our app. If we needed special logs for some calls to check the response rate of some end-to-end procedures, we could also integrate them. There were some APIs we could use for end-to-end integration. The product was deployed on Bitbucket. The beta app was deployed in our local environment. The deployment process was not time-consuming. The production phase took a day. It was just a one-time effort. For the beta app, we had to do it multiple times, but it was easy to deploy.

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Rahul -Jain

SDET ANALYST SENIOR at TSYS

Good for application Performance Monitoring but not stable

There are two types of teams we have in every organization. One is for DevOps, and the second one is for performance testing. Those who are using these tools, like AppDynamics, Dynatrace, or whatever tool we have on the APM side. These tools are used by two teams: one is the performance team, and another one is the DevOps team. So, the setup and the alert system belong to the DevOps team, not for performance. So, I don't use any alerts in AppDynamics, Dynatrace, or any of the tools.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The product makes it very easy to reproduce issues."

"I would rate the stability a nine out of ten."

"The solution is quite stable."

"The product's initial setup phase was very easy."

"It allows the restriction of privileges and control of users."

"The feature I found most valuable is being able to design my queries. It's easy to design a query."

"The APM feature is highly valuable as it can record session hosts, usage, and diagnose customer behaviors."

"The most valuable feature is the ability to receive in-depth information about applications. It can detect a lot of important information."

"As New Relic is already integrated with Drupal, we can get our projects done with best practice and with the best value that we believe in."

"The most valuable feature of New Relic APM is the dashboard, New Relic Insights. I configured my own dashboard to monitor certain parameters."

More New Relic pros

Cons

"It would be beneficial if the tool could be more precise in capturing steps, focusing only on the relevant ones. For example, there were some times when it caught some extra screenshots which were not included in the steps. Sometimes, it also happened that it got some extra steps that were not in there to reproduce the bug. We also called that screenshot and the steps there as well."

"The end users were not able to report bugs."

"It is very difficult to award the service level cycles at an endpoint level."

"I would like a feature where I can turn off alerting at a policy level. Thus, when a policy is inactive, I can shut down all of my alerts within the policy."

"It would help customers if there were an on-premises version available."

"The solution could improve by having more network monitoring features, such as for all the infrastructure."

"Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal."

"It is a serious tool and requires a lot of time invested in order to understand how it works."

"In addition, its difficult to have a predictive tool to see how the application would behave in the future when it basically only shows the historical data."

"The solution must provide better support for Azure Web Apps service."

More New Relic cons

Pricing and Cost Advice

Information not available

"The solution is cheap, but prices can go up when users grow."

"We deploy everything on AWS. Purchasing the product on AWS Marketplace made it easier for us."

"Comparatively, the pricing is expensive."

"This is an expensive product."

"I loved this product, but we can no longer afford it, so we dropped it."

"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."

"The product is neither cheap nor expensive, and I believe that it is a competitively-priced tool."

"The solution is priced reasonably. New Relic APM is one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it."

More New Relic pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

14%

Financial Services Firm

14%

Manufacturing Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Instabug?

The product makes it very easy to reproduce issues.

What needs improvement with Instabug?

The end users were not able to report bugs. We had to depend only upon the crash reports. For example, if an application was not crashing, but a specific functionality was not working, the QA perso...

What is your primary use case for Instabug?

I used the solution to perform RCA for my app. I used to review the crash reports every week and check which API or call was failing repeatedly. I created a debugging configuration in Jira and repo...

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

What needs improvement with New Relic Insights?

I reviewed another observability tool, DataDog, and we moved away from New Relic because the pricing was not convenient and didn't fit our budget. With DataDog, some of the APM features we were loo...

Elastic Observability vs New Relic

Comparisons

No data available

Dynatrace vs New Relic

Compared 11% of the time

Compared 9% of the time

Datadog vs New Relic

Compared 8% of the time

Splunk AppDynamics vs New Relic

Compared 6% of the time

Azure Monitor vs New Relic

Compared 5% of the time

More New Relic Competitors

Product Reports

Download Instabug product report

Mobile APM

August 2025

Download New Relic product report

August 2025

Also Known As

No data available

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

Instabug is a tool used for bug tracking and reporting in mobile apps, enabling teams to capture issues directly from users with detailed error logs, screenshots, and steps to reproduce for efficient bug fixing.

Instabug is essential for bug tracking and reporting within mobile applications. Teams can capture issues directly from users, helping developers identify and address bugs swiftly. In addition, Instabug facilitates beta testing and gathering user feedback, streamlining the development process and enabling quick resolution of issues. The tool offers detailed error logs, screenshots, and steps to reproduce issues, making it easier for developers to pinpoint and fix problems.

What are Instabug's key features?

Easy integration: Quickly add Instabug to any mobile app with minimal setup.
Comprehensive bug tracking: Capture detailed error logs, screenshots, and steps to reproduce issues.
Efficient crash reporting: Gain insights into app crashes with complete reports.
In-app feedback: Collect user feedback directly within the app.
Session replay: Replay user sessions to understand the context of issues.
Robust analytics: Analyze data to improve app performance and user experience.
Customizable workflows: Tailor workflows to fit team processes.

What benefits should users look for in the reviews?

Improved issue resolution: Faster identification and fixing of bugs.
Enhanced communication: Streamlined communication between developers and testers.
Increased efficiency: Reduction in time spent on debugging and issue reporting.
Better user experience: Swift addressing of user-reported issues enhances overall satisfaction.

Instabug is implemented in various industries for tasks like mobile app development, beta testing, and user feedback collection. Development teams rely on it for capturing comprehensive bug reports and detailed error logs, facilitating smoother workflows. Companies in tech, finance, retail, and healthcare sectors integrate Instabug to enhance app performance and user satisfaction through efficient bug tracking and feedback systems.

Instabug

New Relic is a powerful tool for optimizing web pages, tracking user behavior, and monitoring application performance. It helps detect anomalies, generate metrics, and create dashboards for synthetics monitoring, container workloads, stress tests, and more.

New Relic provides organizations with comprehensive insights into APIs, infrastructure, and scalability. It supports mobile and web applications with features like java tracking, health maps, customizable dashboards, and drill-downs. Users benefit from its easy initial setup, accurate alerts, UI monitoring, error tracking, and traceability. New Relic supports multiple ecosystems with straightforward pricing and new feature introductions, offering end-to-end monitoring, thorough data analysis, and effective problem resolution.

What are New Relic's most important features?

Java Tracking: Efficiently monitor Java applications.
Infrastructure Monitoring: Comprehensive overview of infrastructure health.
APM: In-depth application performance monitoring.
Tight Integration: Seamless integration across different system layers.
Health Maps: Visual representation of system health.
Customizable Dashboards: Personalized data display and insights.
Drill-Downs: Detailed analysis at multiple levels.

What benefits and ROI should users look for in reviews?

Application Insights: Detailed understanding of application performance.
Accurate Alerts: Immediate notifications for issues.
Traceability: Enhanced end-to-end traceability for problem resolution.
Scalability: Accommodation of growing infrastructure.
Flexible Query Design: Adaptable search and analysis functionality.
Reliable Performance: Consistent application monitoring and upkeep.

New Relic is leveraged in industries such as e-commerce, finance, and technology. It helps monitor web traffic, evaluate load balancing, and ensure applications meet performance standards. Companies use it for stress tests, container-based workloads, API monitoring, and infrastructure management. Its integration capabilities are valuable for maintaining performance and scalability across diverse ecosystems, aiding in thorough data analysis and problem resolution.

Sample Customers

Information Not Available

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club