Instabug vs New Relic comparison

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Instabug

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Executive SummaryUpdated on Aug 13, 2024

New Relic and Instabug are robust tools catering to observability and bug tracking, respectively. New Relic seems to have the upper hand in terms of deployment and customer support, while Instabug offers better feature richness and value for money based on user reviews.

Features: Users commend New Relic for its comprehensive monitoring features including real-time analytics, detailed dashboards, and extensive alerting capabilities. Instabug is praised for its effective bug tracking, easy integration, and in-app feedback collection. Instabug’s versatility in terms of feature set gives it a noticeable edge over New Relic.

Room for Improvement: New Relic users express a need for more simplified pricing structures, better mobile insights, and improved UI/UX. Instabug users point to desired improvements in performance speed, more detailed documentation, and enhanced reporting capabilities.

Ease of Deployment and Customer Service: New Relic is highlighted for its relatively smooth deployment process and responsive customer service. Instabug is also noted for its straightforward setup but receives slightly lower marks on support turnaround times.

Pricing and ROI: New Relic’s users feel the platform is somewhat costly, which affects perceived ROI. Instabug is seen as cost-effective, offering substantial value for the investment.

To learn more, read our detailed Instabug vs. New Relic Report (Updated: September 2025).

Instabug vs. New Relic

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Instabug

Ranking in Mobile APM

7th

Average Rating

8.6

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

New Relic

Ranking in Mobile APM

3rd

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

160

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (9th), IT Infrastructure Monitoring (8th), IT Operations Analytics (3rd), Cloud Monitoring Software (5th), AIOps (4th)

Mindshare comparison

As of October 2025, in the Mobile APM category, the mindshare of Instabug is 0.8%, up from 0.3% compared to the previous year. The mindshare of New Relic is 26.0%, down from 27.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Mobile APM Market Share Distribution
Product	Market Share (%)
New Relic	26.0%
Instabug	0.8%
Other	73.2%

Mobile APM

Featured Reviews

Aisha Mazher

Senior Semi Automation Engineer at Venturedive

A stable solution that provides visibility into user journeys and enables the filing of RCA reports

The initial setup was really easy. There were some calls that we had to integrate into our code. Instabug was easy to integrate with our app. If we needed special logs for some calls to check the response rate of some end-to-end procedures, we could also integrate them. There were some APIs we could use for end-to-end integration. The product was deployed on Bitbucket. The beta app was deployed in our local environment. The deployment process was not time-consuming. The production phase took a day. It was just a one-time effort. For the beta app, we had to do it multiple times, but it was easy to deploy.

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Rahul -Jain

SDET ANALYST SENIOR at TSYS

Good for application Performance Monitoring but not stable

There are two types of teams we have in every organization. One is for DevOps, and the second one is for performance testing. Those who are using these tools, like AppDynamics, Dynatrace, or whatever tool we have on the APM side. These tools are used by two teams: one is the performance team, and another one is the DevOps team. So, the setup and the alert system belong to the DevOps team, not for performance. So, I don't use any alerts in AppDynamics, Dynatrace, or any of the tools.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I would rate the stability a nine out of ten."

"The product makes it very easy to reproduce issues."

"It gives insights to non-technical people about what technical issues are most important, how much it impacts customers, and potentially, where we should be targeting our development teams when they have time."

"The solution offers good documentation."

"The solution is good for sending alerts, drawing graphs about system usage, and creating plug-ins."

"The most valuable features of New Relic are the reports and ease of use."

"As soon as it monitors all our systems and is integrated with PagerDuty, the operations team just needs to wait for alerts on their cellphones to fix things."

"It allows the restriction of privileges and control of users."

"The best feature of New Relic is its simple look and feel, making it easier to use than other tools."

"The solution is quite stable."

More New Relic pros

Cons

"The end users were not able to report bugs."

"It would be beneficial if the tool could be more precise in capturing steps, focusing only on the relevant ones. For example, there were some times when it caught some extra screenshots which were not included in the steps. Sometimes, it also happened that it got some extra steps that were not in there to reproduce the bug. We also called that screenshot and the steps there as well."

"I would like if it could have predictive analysis. Today, we only have the option to configure thresholds."

"New Relic APM can improve the information when we dig deeper to check a problem. There should be more detailed information provided."

"The price could improve."

"I would like to have storage monitoring. E.g., being able to monitor SANS, specifically protocols, like NFS and CIFS metrics."

"Real-user monitoring would be helpful as it would help me to really understand the client-side performance of the application."

"The solution needs to have staging."

"There are certain features that are not supported in New Relic, such as CATSEARCH, which allows you to do a full-text search."

"It is very difficult to award the service level cycles at an endpoint level."

More New Relic cons

Pricing and Cost Advice

Information not available

"The product is neither cheap nor expensive, and I believe that it is a competitively-priced tool."

"This is an expensive product."

"We spend somewhere around $5,000 to $6,000 per month with an annual recommitment of maybe $60,000. These are just ballpark figures."

"The price was one of the reasons we chose this solution."

"We're paying for the New Relic APM license annually."

"The solution is cheap, but prices can go up when users grow."

"The pricing could be better. We did not purchase the full version. Maybe if we applied all the other features of the full version of New Relic, we could get all the features that we feel are missing."

"The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good."

More New Relic pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

15%

Computer Software Company

13%

Manufacturing Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	61

Questions from the Community

What do you like most about Instabug?

The product makes it very easy to reproduce issues.

What needs improvement with Instabug?

The end users were not able to report bugs. We had to depend only upon the crash reports. For example, if an application was not crashing, but a specific functionality was not working, the QA perso...

What is your primary use case for Instabug?

I used the solution to perform RCA for my app. I used to review the crash reports every week and check which API or call was failing repeatedly. I created a debugging configuration in Jira and repo...

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

What needs improvement with New Relic Insights?

New Relic can be improved by incorporating an automated incident analysis solution. They have comprehensive enterprise data, and based on that, they could generate and forecast things. They can pre...

Elastic Observability vs New Relic

Comparisons

No data available

Dynatrace vs New Relic

Compared 11% of the time

Datadog vs New Relic

Compared 8% of the time

Compared 7% of the time

Splunk AppDynamics vs New Relic

Compared 6% of the time

Azure Monitor vs New Relic

Compared 5% of the time

More New Relic Competitors

Product Reports

Mobile APM

Download Instabug product report

Download New Relic product report

Also Known As

No data available

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

Instabug is a tool used for bug tracking and reporting in mobile apps, enabling teams to capture issues directly from users with detailed error logs, screenshots, and steps to reproduce for efficient bug fixing.

Instabug is essential for bug tracking and reporting within mobile applications. Teams can capture issues directly from users, helping developers identify and address bugs swiftly. In addition, Instabug facilitates beta testing and gathering user feedback, streamlining the development process and enabling quick resolution of issues. The tool offers detailed error logs, screenshots, and steps to reproduce issues, making it easier for developers to pinpoint and fix problems.

What are Instabug's key features?

Easy integration: Quickly add Instabug to any mobile app with minimal setup.
Comprehensive bug tracking: Capture detailed error logs, screenshots, and steps to reproduce issues.
Efficient crash reporting: Gain insights into app crashes with complete reports.
In-app feedback: Collect user feedback directly within the app.
Session replay: Replay user sessions to understand the context of issues.
Robust analytics: Analyze data to improve app performance and user experience.
Customizable workflows: Tailor workflows to fit team processes.

What benefits should users look for in the reviews?

Improved issue resolution: Faster identification and fixing of bugs.
Enhanced communication: Streamlined communication between developers and testers.
Increased efficiency: Reduction in time spent on debugging and issue reporting.
Better user experience: Swift addressing of user-reported issues enhances overall satisfaction.

Instabug is implemented in various industries for tasks like mobile app development, beta testing, and user feedback collection. Development teams rely on it for capturing comprehensive bug reports and detailed error logs, facilitating smoother workflows. Companies in tech, finance, retail, and healthcare sectors integrate Instabug to enhance app performance and user satisfaction through efficient bug tracking and feedback systems.

Instabug

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

Sample Customers

Information Not Available

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Instabug vs. New Relic