INETCO Insight vs New Relic comparison

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INETCO Insight

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Executive SummaryUpdated on Jan 1, 2025

INETCO Insight and New Relic compete in the application performance monitoring space. New Relic is often seen as superior due to its extensive feature set, worth the investment despite higher costs.

Features: INETCO Insight offers real-time transaction monitoring, precise analytics, and transaction path visibility. New Relic provides infrastructure monitoring, synthetics, and mobile app performance features that offer holistic visibility across the application stack.

Ease of Deployment and Customer Service: INETCO Insight is known for its straightforward deployment process and efficient customer service, facilitating quick integration. New Relic, while providing robust customer service, requires a more complex deployment process because of its wide range of features.

Pricing and ROI: INETCO Insight is cost-effective, delivering a significant ROI through real-time transaction tracking. New Relic, although having a higher initial setup cost, offers extensive features that justify the investment for larger businesses.

To learn more, read our detailed IT Operations Analytics Report (Updated: October 2026).

IT Operations Analytics

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Helped 921,028 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

INETCO Insight

Ranking in IT Operations Analytics

19th

Average Rating

9.0

Reviews Sentiment

8.5

Number of Reviews

Ranking in other categories

Payment Processing Software (43rd)

New Relic

Ranking in IT Operations Analytics

3rd

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

176

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), Network Monitoring Software (10th), IT Infrastructure Monitoring (10th), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (6th)

Mindshare comparison

As of November 2026, in the IT Operations Analytics category, the mindshare of INETCO Insight is 2.2%, up from 1.0% compared to the previous year. The mindshare of New Relic is 8.1%, down from 12.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Operations Analytics Mindshare Distribution
Product	Mindshare (%)
New Relic	8.1%
INETCO Insight	2.2%
Other	89.7%

IT Operations Analytics

Featured Reviews

Olga Guerra

Owner / IT Consultant at a government with 1-10 employees

Provides real-time detection for the root cause of problems, minimizing time to resolution

INETCO offers monitoring that helps the customer to have a quick way to detect their problems. It shows quickly the root cause of problems, and can give specific details from the transaction (from when the transaction started). It shows a lot of details related to that transaction. * It's a non-intrusive solution. * It provides real-time information alerts. * We can have a real-time detection for the root cause of problems, minimizing time to resolution. The customer can save time and money because it's a way of detecting the root cause of problems. For banks, it helps customers from fraud that many banks are experiencing. Therefore, customers can be more secure in their transactions, and banks can monitor fraud.

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BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This can help customers who already have a lot of monitoring providers consolidate what they have."

"INETCO offers monitoring that helps the customer to have a quick way to detect their problems."

"We can have a real-time detection for the root cause of problems, minimizing time to resolution."

"It provides real-time information alerts."

"The most valuable feature is the transparency into how applications are running."

"It was able to really effectively find the problem and solve it – it sped up the pages considerably."

"The UI interface and navigation make it easy for a novice user to quickly use the provided relevant performance application data to determine how well their application is performing and to see other areas which may require some further tuning."

"New Relic shows how much time each SQL transaction (SQL query) is taking to execute, so the client can pinpoint the query and modify it so that it takes less time to execute."

"However, as a dev-ops tool, it has been priceless."

"It gives us insight into several areas-- Where slowdowns are, Which of our customers is hitting us most, and If there’s an application issue on the database side, how long a query takes."

"We’re able to see real-time sessions come through, talk directly to customers as they’re having issues with the site, and pull up their email addresses to see what issues they have, which makes it crucial for customer support and engineering."

"New Relic is suitable for banking domains, investment brokerage products, or anything related to high-security data, and it works as a whole monitoring solution, including logging, monitoring, and application profiling tools."

More New Relic pros

Cons

"It would help to have historical information."

"It gives you amazing statistics, but doesn’t give you enough information about what to do with the statistics."

"The deployment process could be improved."

"Data Dog captures the entire session and then provides it as a video player path, which gives more insight into what the user was doing. It's pretty impressive. New Relic does that, yet it only captures using a couple of screenshots, which is not very detailed since you are unable to see the entire user flow."

"We had everything in hand with New Relic initially, however, the pricing wasn't convenient for us, so we had to step back from using it."

"Mobile APP's Performance Monitoring."

"The logs in New Relic are not showing the full logs. When I go and check the logs, they are not complete."

"Integration with Azure websites as well as Azure cloud services."

"Sometimes we've noticed agents fail to report/respond."

More New Relic cons

Pricing and Cost Advice

"Customers can save costs (time and money) by integrating with this tool."

"The pricing and licensing are too high."

"Because of budget, we are not using the mobile app part of this tool."

"The solution is priced reasonably. New Relic APM is one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it."

"The pricing could be better. We did not purchase the full version. Maybe if we applied all the other features of the full version of New Relic, we could get all the features that we feel are missing."

"The price was one of the reasons we chose this solution."

"Purchasing through the AWS Marketplace was easy. The product is easy to deploy and manage, which is why our company purchased through the AWS Marketplace."

"The solution is cheap, but prices can go up when users grow."

"The monthly cost os $1000 per server per month, but it could be even more. We pay about $250 for the server, and then New Relic wants over $1000 to give us statistics on those servers."

More New Relic pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Financial Services Firm

13%

Outsourcing Company

12%

Manufacturing Company

10%

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	52
Large Enterprise	80

Questions from the Community

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Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

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What needs improvement with New Relic Insights?

I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...

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What is your primary use case for New Relic Insights?

As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...

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Compared 4% of the time

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Compared 4% of the time

Splunk Enterprise Security vs New Relic

Compared 2% of the time

Splunk Observability Cloud vs New Relic

Compared 2% of the time

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Product Reports

IT Operations Analytics

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Also Known As

No data available

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

INETCO Insight is a transaction monitoring and analytics platform designed for businesses seeking real-time visibility into their transaction ecosystems. It provides valuable insights to enhance performance, improve customer experiences, and ensure seamless transaction operations.

Through detailed analytics and 24/7 visibility, INETCO Insight enables businesses to monitor digital transactions, providing real-time alerts and historical data to optimize transaction paths and troubleshoot issues efficiently. It helps IT operations and business line owners to quickly detect and resolve transaction anomalies to reduce downtime and enhance service reliability, offering actionable data to support informed decision-making.

What are the key features of INETCO Insight?

Real-Time Transaction Monitoring: Provides instant visibility into transaction flows.
Advanced Analytics: Offers detailed analysis to uncover trends and anomalies.
Alerts & Notifications: Delivers immediate alerts for potential transaction issues.
Data Integration: Seamlessly connects with existing IT infrastructure for comprehensive insights.
Customizable Dashboards: Users can tailor dashboards to focus on metrics that matter to them.

What benefits or ROI can users expect from INETCO Insight?

Improved Operational Efficiency: By reducing transaction delays and failures.
Enhanced Customer Experience: Ensures seamless service without disruptions.
Faster Issue Resolution: Immediate detection and resolution of transaction issues.
Data-Driven Decisions: Empowers businesses with actionable insights to drive strategies.
Cost Savings: Minimizes loss due to transaction errors or downtimes.

INETCO Insight is implemented in retail, banking, and payment processing sectors where it helps to maintain critical transaction paths by providing banks and financial institutions with the necessary data to enhance customer service and improve productivity. Retailers use it to monitor payment processes, ensuring efficiency and security in customer transactions.

INETCO

New Relic offers comprehensive server and application performance monitoring features, empowering organizations with real-time insights and customizable dashboards for efficient issue resolution.

Possessing robust capabilities, New Relic provides in-depth application data, allowing users to trace and diagnose issues efficiently. Its powerful API integration enables seamless performance improvement tracking. Despite certain areas for improvement like configuration handling and pricing, New Relic remains a preferred choice for application performance monitoring, server monitoring, and infrastructure management, facilitating end-to-end observability and enhancing application health.

What are New Relic's key features?

Server Monitoring: Provides insights into system health and performance metrics.
Real-Time Application Performance Insights: Offers instant data on application performance and user experience.
Customizable Dashboards: Tailor dashboards to display the most relevant data for specific needs.
API Integration: Supports integration with external tools for enhanced performance tracking.
Scalability: Adapts to the growing needs of enterprises, ensuring continuous monitoring effectiveness.
Synthetic Monitoring: Simulates user interactions to preemptively identify potential issues.

Why consider New Relic's benefits?

In-Depth Data: Access to comprehensive application data for quick issue resolution.
Efficient Alerting: Real-time alerts to identify and address problems swiftly.
Improved Performance: Metrics and insights that facilitate enhanced application performance.
Tool Integrations: Integration enhances value by combining various system insights.

In sectors like finance and e-commerce, New Relic is utilized for real-time performance monitoring, allowing businesses to identify bottlenecks, manage infrastructure effectively, and ensure seamless user experiences. By tracking API response times and monitoring databases, companies improve performance and user satisfaction through better observability and synthetic monitoring.

Sample Customers

Nedbank, Sinergia, FIS, TNS (Calypso Canada), Moneris Solutions, Travelex, Telecom New Zealand (Gen-i), Open Solutions Canada (Fiserv), Transaction Junction, Blue Shore Financial

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

IT Operations Analytics