Try our new research platform with insights from 80,000+ expert users

IBM BPM vs OpenText 360 for SharePoint comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.5
Businesses using IBM BPM reported improved efficiency, automation, and cost savings despite high costs and moderate ROI.
Sentiment score
8.2
Users gain substantial ROI from OpenText 360 for SharePoint through efficient document management and resolving server challenges.
The return on investment provided by OpenText 360 for SharePoint is excellent, and that is why we are continuing this team for the past 3 years.
It eliminates the challenges associated with handling files on local servers and allows efficient document management.
 

Customer Service

Sentiment score
6.6
IBM BPM customer service is generally positive, with effective support, though response delays and communication issues are noted.
Sentiment score
6.6
OpenText 360 for SharePoint provides praised 24/7 support, offering timely solutions, though complex queries may face slower responses.
The customer service is outstanding.
We had a contract that provided on-site support, which was very satisfactory.
I have not directly contacted vendor support but use forums for any queries or issues while utilizing OpenText 360 for SharePoint.
 

Scalability Issues

Sentiment score
6.9
IBM BPM offers impressive scalability, efficiently managing high user volumes with varied experiences and requiring occasional careful tuning.
Sentiment score
7.1
OpenText 360 for SharePoint is adaptable, with mixed reviews on storage limitations but praised for integration and scalability.
The solution has scalability issues; on a scale, I would rate it at eight out of ten.
I found IBM BPM to be scalable to a certain level but it struggled with large volumes of concurrent transactions.
 

Stability Issues

Sentiment score
7.1
IBM BPM stability varies; recent versions improve reliability, but issues remain with infrastructure, configuration, and developer expertise.
Sentiment score
7.3
OpenText 360 for SharePoint has mixed stability, with some users experiencing issues, especially with SaaS and integration components.
 

Room For Improvement

IBM BPM needs improved customization, integration, and user-friendliness, addressing complexity and high cost with enhanced API and AI features.
OpenText 360 for SharePoint needs enhancements in user-friendliness, integration, document management, and pricing, with improved interfaces and tools.
IBM BPM also lacks smaller solutions, so I must purchase multiple solutions to start with workflows and applications.
If it were possible to merge everything and bring all information from multiple teams (Cognos, ClickView, AWS) into SharePoint as a centralized place, it would be really helpful.
The GUI should be improved for better user experience.
Integration with a feature like Planner could assist in assigning tasks to specific individuals for follow-up.
 

Setup Cost

IBM BPM's high costs suit large enterprises, while flexible Cloud Pak and tiered licensing offer varied pricing options.
OpenText 360 for SharePoint is costly with complex pricing, but SaaS options and enterprise agreements offer cost efficiency.
SAP is more expensive, but IBM BPM is very expensive.
Pricing is very affordable as it is part of the Office 365 suite, costing around five dollars per user.
As an enterprise organization, we have enterprise service level agreements with customers and Microsoft partners, where organizations receive yearly discounts.
In terms of pricing, OpenText 360 for SharePoint is more expensive than Microsoft.
 

Valuable Features

IBM BPM offers integration, scalability, and low-code development with strong UI, enhancing efficiency and reducing complexities.
OpenText 360 for SharePoint enhances collaboration and document management with customizable features, automation, and improved security for efficient workflows.
The integration capabilities of IBM BPM are excellent.
OpenText 360 for SharePoint significantly saves time for users by streamlining the tasks of handling, searching, and maintaining documents compared to traditional file servers.
The metadata can be retrieved from the SharePoint list, and those libraries and metadata serve as a very effective way that I am utilizing SharePoint, apart from just storing documents.
It offers automation capabilities with Power Automate, enabling automation of invoicing with API support from SAP.
 

Categories and Ranking

IBM BPM
Ranking in Business Process Management (BPM)
7th
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
111
Ranking in other categories
Application Infrastructure (6th), Process Automation (5th)
OpenText 360 for SharePoint
Ranking in Business Process Management (BPM)
27th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
16
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Business Process Management (BPM) category, the mindshare of IBM BPM is 6.9%, down from 7.7% compared to the previous year. The mindshare of OpenText 360 for SharePoint is 0.5%, down from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM)
 

Featured Reviews

Prince Mathew - PeerSpot reviewer
More customizable than IBM FileNet and useful for automation
One suggestion for IBM BPM is to provide better integration between their products, such as DataCap, which we use for scanning. Although the new CP4BA offers offline capabilities, not everyone is on CP4BA, so enhanced integration for those on older versions would be beneficial. Another major suggestion is to offer a migration path when a product reaches its end of life. For example, there was no migration path when we moved, so we had to redo everything we had developed over ten years completely.
Ravi Krishnan S - PeerSpot reviewer
Has a strong and easy integration with Teams but the workflows could be more intuitive
OpenText 360 for SharePoint helps us with work and document management. We have all the functions and files of private equity firms stored according to particular investment portfolios. It handles all the document workflows and logging activities The product has a strong and easy integration with…
report
Use our free recommendation engine to learn which Business Process Management (BPM) solutions are best for your needs.
859,579 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
30%
Computer Software Company
11%
Manufacturing Company
7%
Government
6%
Financial Services Firm
23%
Government
10%
Manufacturing Company
9%
Legal Firm
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Which is better, IBM BPM or IBM Business Automation Workflow?
We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing en...
What is your experience regarding pricing and costs for IBM BPM?
Once it is installed, maintaining it is not a big issue.
What do you like most about OpenText 360 for SharePoint?
We concentrate on the legal industry, such as legal libraries. It's the most structured solution we have used and implemented for five years.
What is your experience regarding pricing and costs for OpenText 360 for SharePoint?
Pricing is very affordable as it is part of the Office 365 ( /products/office-365-reviews ) suite, costing around five dollars per user. I am satisfied with the pricing.
What needs improvement with OpenText 360 for SharePoint?
The GUI should be improved for better user experience. Additionally, while there are standard connectors for automation and approvals in Power Platform, some tasks still need to be handled with API...
 

Also Known As

WebSphere Lombardi Edition, IBM Business Process Manager, IBM WebSphere Process Server
Process 360, Global 360, OpenText Process 360
 

Overview

 

Sample Customers

Barclays, EmeriCon, Banca Popolare di Milano, CST Consulting, KeyBank, KPMG, Prolifics, Sandhata Technologies Ltd., State of Alaska, Humana S.A., Saperion, esciris, Banco Espirito Santo
iTAC Software, AG Alcatel-Lucent, Pacific Life, Deutsche Verbindungsstelle Krankenversicherung Ausland (DVKA)
Find out what your peers are saying about IBM BPM vs. OpenText 360 for SharePoint and other solutions. Updated: June 2025.
859,579 professionals have used our research since 2012.