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HootSuite vs Salesforce Marketing Cloud comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 8, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

HootSuite
Ranking in Social CRM
3rd
Ranking in Social Media Management Solutions
3rd
Average Rating
8.0
Number of Reviews
10
Ranking in other categories
Social Media Analytics Software (1st)
Salesforce Marketing Cloud
Ranking in Social CRM
2nd
Ranking in Social Media Management Solutions
2nd
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
63
Ranking in other categories
Marketing Automation (1st), Marketing Management (1st)
 

Mindshare comparison

As of May 2026, in the Social CRM category, the mindshare of HootSuite is 10.0%, down from 11.7% compared to the previous year. The mindshare of Salesforce Marketing Cloud is 6.1%, down from 12.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Social CRM Mindshare Distribution
ProductMindshare (%)
Salesforce Marketing Cloud6.1%
HootSuite10.0%
Other83.9%
Social CRM
 

Featured Reviews

Babra Mishra - PeerSpot reviewer
Project Lead at Roche
Centralized planning has boosted campaign reach and simplifies managing multiple social channels
HootSuite is incredibly useful, as scheduling and connection to social accounts makes it much simpler to post and schedule content across social media platforms. There are a few issues with it being somewhat glitchy and the timeline not showing up consistently as of recently, but overall, it is a great product. The best features HootSuite offers include scheduling, posting, connection to social media channels, analytics, and a timeline feature, which has already disappeared, but I hope that it could return. HootSuite also offers a content library to load things as needed. The customer service works great, as if you are having a problem, they address it immediately. HootSuite has been truly useful and helpful in my organization because impressions have increased, there has been an increase in traffic, scheduling has become simpler, and approvals have been excellent.
GauravSingh2 - PeerSpot reviewer
Senior Consultant at a tech vendor with 10,001+ employees
Targeted email journeys have boosted campaign insight and now need better data access and support
I feel that Salesforce Marketing Cloud can be improved in how the data views are accessed; it would be better to have something more physical. With data extensions, you can view them directly, but for data views, it is very difficult as you can only send it out or load it into data extensions. Improvements can also be made in the connections to different external tools such as Azure or AWS. Customer support can be improved in Salesforce Marketing Cloud, as sometimes it is not clear what the issue is or how to approach solving it, and it also takes time to resolve issues.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"If you are into social media marketing or any other digital media, then you should have knowledge of HootSuite because it is the industry standard that has been helping industry professionals."
"The best features HootSuite offers in my experience are the pipeline and the order status."
"If you are into social media marketing or any other digital media, then you should have knowledge of HootSuite because it is the industry standard that has been helping industry professionals."
"Hootsuite feels like an all-in-one tool; I can publish content on Hootsuite and then answer comments, which is what I do for my customers."
"The main improvement HootSuite offers is allowing my organization to run social media campaigns."
"Customer Service: Great. Technical Support: Good."
"The main improvement HootSuite offers is allowing my organization to run social media campaigns."
"HootSuite has an AI engine to suggest trending topics related to our business. The engine works really well and comes up with excellent suggestions for more posts."
"It is easy to send emails and SMS's."
"The tool's most valuable feature is its automation. We can integrate data with the Salesforce hub. Its Einstein feature tells us whether our campaigns are on the right track. It also helps with ideas."
"The most valuable feature is the ability to get quotes out in a timely manner."
"I think Salesforce Marketing Cloud is a sustainable and reliable system."
"It's a software-as-a-service solution. Everything is managed centrally from the cloud. As far as I can tell, installation is relatively simple."
"The solution has made it easier and faster in marketing, specifically around automation, and in the deployment of lists, we can get a lead and share it with marketing right away."
"The most valuable features of Salesforce are the automation and the ability to create dashboards that provide a wider picture of what is going on."
"The solution is user-friendly."
 

Cons

"Bulk scheduling."
"There are a few issues with it being somewhat glitchy and the timeline not showing up consistently as of recently, but overall, it is a great product."
"I advise against using Hootsuite."
"Last I checked, you can't schedule Twitter threads where each tweet is a reply to a previous tweet."
"The pricing would be great if it were free. It costs $99 per month, which is quite expensive."
"Last I checked, you can't schedule Twitter threads where each tweet is a reply to a previous tweet."
"Before choosing HootSuite, I evaluated the sales team, which is acceptable, but I need the legal team, the finance team, and integration about the pipeline, which is not very good."
"The company should reduce the pricing to make it easier for companies to deploy to larger social teams."
"Salesforce could benefit by implementing further integration with more platforms."
"The quality of support for this solution has been decreasing over time and the support team are sometimes more focused on closing tickets than resolving issues."
"Salesforce Marketing Cloud is expensive. The email functionality should be more modern and user-friendly."
"Salesforce Marketing Cloud should include more point-and-click functionality."
"We have struggled to get resolution of support tickets from the Salesforce team."
"I found that the tool is more complex than expected. It requires a deeper understanding to utilize its capabilities thoroughly."
"Marketing Cloud should change the script language that it uses because it's not good. It's tricky and difficult to develop."
"I've noticed on one-to-one leads, the customer objection option is not available."
 

Pricing and Cost Advice

"​I have only used the free versions.​"
"It's not cheap, which is why I recommend that you use Marketing Cloud to create automated journeys. If you plan to use Marketing Cloud just to send emails, use another tool."
"The solution's pricing is very high and should be more flexible for smaller companies."
"The licensing cost for the solution is on a yearly basis."
"My company pays to use this solution."
"This is a low cost solution suited to larger organizations."
"The solution is paid for monthly."
"The solution is a bit expensive."
"It's normal pricing."
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893,244 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
9%
Financial Services Firm
8%
University
8%
Educational Organization
7%
Financial Services Firm
16%
Manufacturing Company
9%
Construction Company
8%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise2
Large Enterprise7
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise15
Large Enterprise34
 

Questions from the Community

What needs improvement with HootSuite?
I really wish HootSuite automatically saved drafts. It frequently disconnects from accounts, and I am unsure if this occurs when the internet connection is weak. I would like to see improvements in...
What is your primary use case for HootSuite?
Having a variety of social accounts and needing to post across them is the primary use case for HootSuite, and it works really well for this purpose. The analytics feature is incredibly useful to h...
What advice do you have for others considering HootSuite?
For others looking into using HootSuite, I advise that it is well suited for any size of organization that is looking to schedule posts. It can handle accounts for multiple social media platforms o...
What is your experience regarding pricing and costs for Salesforce Marketing Cloud?
I did not work on any pricing or implementation aspects but learned on my own when dealing with Revenue Cloud products.
What needs improvement with Salesforce Marketing Cloud?
I feel that Salesforce Marketing Cloud can be improved in how the data views are accessed; it would be better to have something more physical. With data extensions, you can view them directly, but ...
What is your primary use case for Salesforce Marketing Cloud?
The main use case for Salesforce Marketing Cloud is email marketing through Salesforce for the B2B segment on a day-to-day basis.For B2B email marketing using Salesforce Marketing Cloud, I can prov...
 

Also Known As

No data available
ExactTarget
 

Overview

 

Sample Customers

Vega, TicketLeap, Radio Italia, The PureMatter Agency, Kiva, The Vancouver Canucks
American Express, Financial Conduct Authority, KPN, Merck KGaA, Peterborough City Council, The Chapar, ADP, Financial Times, Stanley Black & Decker, SureFlap, Western Union, Philips
Find out what your peers are saying about HootSuite vs. Salesforce Marketing Cloud and other solutions. Updated: April 2026.
893,244 professionals have used our research since 2012.