Try our new research platform with insights from 80,000+ expert users

HootSuite vs Socialware comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

HootSuite
Ranking in Social CRM
4th
Average Rating
7.8
Number of Reviews
9
Ranking in other categories
Social Media Management Solutions (4th), Social Media Analytics Software (1st)
Socialware
Ranking in Social CRM
13th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of December 2025, in the Social CRM category, the mindshare of HootSuite is 7.7%, down from 8.7% compared to the previous year. The mindshare of Socialware is 2.6%, down from 3.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Social CRM Market Share Distribution
ProductMarket Share (%)
HootSuite7.7%
Socialware2.6%
Other89.7%
Social CRM
 

Featured Reviews

Anish Bajracharya - PeerSpot reviewer
Postgraduate at a educational organization with 1,001-5,000 employees
Efficient management of social media campaigns while noting pricing challenges
If you are into social media marketing or any other digital media, then you should have knowledge of HootSuite because it is the industry standard that has been helping industry professionals. It makes life easier and somehow lowers stress, which is why I would recommend HootSuite It saves me…
Use Socialware?
Leave a review
report
Use our free recommendation engine to learn which Social CRM solutions are best for your needs.
879,259 professionals have used our research since 2012.
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business5
Midsize Enterprise2
Large Enterprise2
No data available
 

Questions from the Community

What needs improvement with HootSuite?
HootSuite is very seamless. I'm sure there might be more functionality that HootSuite offers, but I've only used it for basic social media posting. I can't really think of anything to improve on.
What is your primary use case for HootSuite?
My main use case for HootSuite is scheduling social media posts across various social media platforms. In the past we've had campaigns for various things, but I use HootSuite because it's really ni...
What advice do you have for others considering HootSuite?
I don't use it for reporting; it's mainly for analytics. You're able to get a dashboard of analytics from posts. If you post on LinkedIn, Facebook, or X, you're able to see everything all in one sp...
Ask a question
Earn 20 points
 

Comparisons

No data available
 

Overview

 

Sample Customers

Vega, TicketLeap, Radio Italia, The PureMatter Agency, Kiva, The Vancouver Canucks
Voya Financial
Find out what your peers are saying about Sprinklr, Salesforce, Qualtrics and others in Social CRM. Updated: December 2025.
879,259 professionals have used our research since 2012.