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HootSuite Reviews

Vendor: HootSuite
4.0 out of 5
Badge Ranked 1

What is HootSuite?

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HootSuite mindshare

As of April 2026, the mindshare of HootSuite in the Social CRM category stands at 9.1%, down from 9.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Social CRM Mindshare Distribution
ProductMindshare (%)
HootSuite9.1%
Sprinklr10.8%
Sprout Social7.9%
Other72.2%
Social CRM
 
 
Key learnings from peers

Valuable Features

Room for Improvement

ROI

Pricing

Popular Use Cases

Service and Support

Deployment

Scalability

Stability

Review data by company size

By reviewers
Company SizeCount
Small Business5
Midsize Enterprise2
Large Enterprise3
By reviewers
By visitors reading reviews
Company SizeCount
Small Business36
Midsize Enterprise13
Large Enterprise26
By visitors reading reviews

Top industries

By visitors reading reviews
Manufacturing Company
9%
Financial Services Firm
8%
University
8%
Educational Organization
6%
Government
6%
Retailer
6%
Media Company
6%
Outsourcing Company
5%
Religious Institution
5%
Insurance Company
5%
Logistics Company
4%
Computer Software Company
4%
Legal Firm
4%
Wholesaler/Distributor
4%
Construction Company
4%
Marketing Services Firm
3%
Performing Arts
3%
Transportation Company
3%
Non Profit
1%
Comms Service Provider
1%
Energy/Utilities Company
1%
Healthcare Company
1%
Pharma/Biotech Company
1%

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HootSuite customers

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HootSuite Reviews Summary
Author infoRatingReview Summary
Project Lead at Roche4.5I find HootSuite excellent for efficient cross-platform social media scheduling and analytics, boosting traffic and saving time. It's stable, affordable, and customer support is great, though I wish it auto-saved drafts and had fewer disconnections.
Postgraduate at a educational organization with 1,001-5,000 employees3.5I recommend Hootsuite as an industry standard, simplifying social media work and saving time with valuable features. Despite the high $99/month cost and occasional difficulty linking platforms, it runs smoothly.
Head of Marketing at a tech company with 51-200 employees4.5I use HootSuite for easily scheduling social media posts across platforms and tracking analytics. It saves significant time, outperforming HubSpot. It's affordable, stable, and the best scheduler I’ve used, rating it 9/10 for efficiency.
Product & Governance - BPMO at a financial services firm with 201-500 employees4.5I use HootSuite primarily for sales, valuing its pipeline and order status features, which provide good ROI. While stable and scalable for marketing/sales, enterprise integration is limited, and setup costs are a consideration despite overall positive pricing.
Managing Director at Ivory Education Private Limited5.0We use HootSuite to manage our social media efficiently with features like platform-customized posts and an AI engine for trending topics. While valuable, some key features are limited to enterprise versions, and pricing could be more accessible for smaller companies.
Vice President, Product & Co-founder at a media company with 1-10 employees1.5I use Hootsuite for client LinkedIn pages. Although it's an all-in-one tool for publishing and comments, its dated UI, missing features, and poor service make me unhappy. I advise against it.
Operations Manager at a legal firm with 11-50 employees3.5I find HootSuite useful for small nonprofits, enabling social media campaigns and maintaining an online presence. I value scheduling and cross-platform posting, though I wish it could schedule Twitter threads. I've only used the free version.
Consultant at a consultancy with 51-200 employees4.0I find the scheduling, multiple profile access, and dashboard valuable, saving me time. Customer service is great. My only issue is with bulk scheduling stability, which needs improvement.