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HCL Sametime vs Webex comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Feb 3, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

HCL Sametime
Ranking in Virtual Meetings
24th
Average Rating
8.0
Reviews Sentiment
6.5
Number of Reviews
5
Ranking in other categories
No ranking in other categories
Webex
Ranking in Virtual Meetings
4th
Average Rating
8.0
Reviews Sentiment
5.3
Number of Reviews
131
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2026, in the Virtual Meetings category, the mindshare of HCL Sametime is 1.5%, up from 0.7% compared to the previous year. The mindshare of Webex is 5.0%, down from 11.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings Mindshare Distribution
ProductMindshare (%)
Webex5.0%
HCL Sametime1.5%
Other93.5%
Virtual Meetings
 

Featured Reviews

Bogdan Chechlowski - PeerSpot reviewer
Kierownik Biura Informatyki at EIB SA
Stable product, communicate very fast and allows to see who's online in the office or work environment
It was used for communication through text messages, primarily Being able to see who was online and communicate very fast was a good feature.  The security was quite good. However, when we tried to implement it for email at a high level, we had to use another solution, FortiMail Gateway. I view…
DO
Web Designer / Developer & Creative Professional at Federal University of Technology Akure
Virtual training has supported collaborative learning and now needs a simpler and clearer interface
Webex can be simplified in terms of user interface, where many features should be displayed in a compact view, with similar features grouped together and a minimalistic design helping users understand what each button does. If specific features are not needed, they should not distract you, and some features should appear as sliding elements for ease of access. Additionally, connecting to Webex can be technical, and it would be beneficial to have a way to connect anonymously using a simple code instead of going through microphone issues.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I can view the status and availability of colleagues or team members, which makes it easy to approach them when they are available."
"Audio and video calls provide faster communication than chat."
"The security was quite good."
"A very good communication and real-time collaboration software, it is simple, fast, reliable, keeps history and the best feature of all is its intelligence."
"This solution saves time and cost in communicating with team members, streamlines tasks in my organization by encouraging us to chat directly with the relevant person, and strengthens professional relationships through increased communication among peers."
"I have used Microsoft Teams and Zoom and I have found that Webex is one of the better solutions."
"Stable and scalable solution for video conferencing, virtual meetings, and collaboration, with top-notch technical support."
"I appreciate the developers of Webex because it's a wonderful tool. What I found most valuable in it is the seamless experience it offers, in terms of connecting with any person at any time remotely, without any glitches. This is the main advantage of Webex. I also like that the platform is user-friendly, so anyone using the tool for the first time won't find any difficulties when logging in or accessing it."
"Webex support is absolutely great."
"I like how Webex lets you zoom in and out on the presenter's screen. It's silly, but all the solutions have the same features, and I think WebEx is the only one that allows zoom."
"Webex has helped me to give my customers a much faster response without the need to mobilize, so it avoids transport costs and times."
"Screen share is the most valuable feature."
"The installation of Webex is simple. You only need to click an executable file to run it. it is very easy."
 

Cons

"The interface is too colorful and looks like Windows XP."
"Sametime hangs sometimes and therefore needs to get restarted."
"It lacks some features compared to modern solutions. For example, it doesn't allow sending screenshots or other files."
"The webinar should be integrated into Sametime for a larger number of participants."
"It seems that the software might in the future, support the software telephony exchange but at the current time, it is not doing that and because of that one key feature of real-time communication is missing from it."
"Webex is not as stable, especially when compared to Microsoft Teams. Webex can have a lot of glitches, and does not run as smoothly as Teams."
"The solution could improve by having better integration with other platforms."
"The video requirement is kind of high."
"The accessibility of the share screen option provided by the product is an area of concern where improvements are required."
"Currently, I'm unable to find any loophole in Webex, but in terms of areas for improvement, it would be better if a user is informed about any new updates or new features added to the tool."
"Webex is in the cloud but if they had more economical options, or any additional features compared to Teams and other products, it might be a value add."
"Their customer service was also fairly sub-par as far as what I am used to."
"I would appreciate improvements in communication stability and performance. Sometimes we experience a poor communication stream, but I am uncertain whether it is due to the internet link or something else."
 

Pricing and Cost Advice

Information not available
"Webex is a cheaply priced tool."
"The price should be improved significantly."
"There are licenses for business to use the solution but for end-users, there is not."
"Price is the one area where Webex needs to improve relative to its competitors. It's difficult to sell to small and medium-sized businesses (SMB) because of the license price."
"Webex is expensive, especially compared to Zoom or Google."
"I am using the free version of Webex."
"Webex is very expensive."
"I rate the product price a five on a scale of one to ten, where one is high price, and ten is low price."
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Top Industries

By visitors reading reviews
No data available
Financial Services Firm
16%
Outsourcing Company
13%
Construction Company
11%
Manufacturing Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business41
Midsize Enterprise25
Large Enterprise72
 

Questions from the Community

Ask a question
Earn 20 points
What is your experience regarding pricing and costs for Webex?
My experience with Webex pricing, setup, and licensing has generally been positive. Since Webex is offered as a cloud-based service, deployment and onboarding were relatively straightforward compar...
What needs improvement with Webex?
I would appreciate clearer controls for switching between shared applications during a presentation, with a more prominent indication of exactly what participants can see. I would also appreciate h...
What is your primary use case for Webex?
My main use case for Webex is for conference calls, workshops, and team meetings. I use Webex for communication and collaboration at work, valuing the ability to discuss technical topics directly w...
 

Comparisons

 

Also Known As

Lotus Sametime, IBM Lotus Sametime
Cisco Spark
 

Overview

 

Sample Customers

Connect2Cloud, Superior Group, Daifuku Co. Ltd., Seaward, The City of Fort Worth, Christian Brothers Services, Berlitz, Deutsche Notes User Group, Danske Fysioterapeuter, Slumberland, La Vacanza, Rheinmetall AG
Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.
Find out what your peers are saying about HCL Sametime vs. Webex and other solutions. Updated: November 2026.
921,148 professionals have used our research since 2012.