Sage CRM and Freshsales are competitors in the customer relationship management domain. Freshsales appears to have the upper hand due to its advanced features and modern approach, catering to tech-forward businesses.
Features: Sage CRM delivers strong reporting capabilities, customer management, and seamless integration with Sage business software. Freshsales stands out with AI-driven lead scoring, built-in phone system, and intuitive contact management.
Room for Improvement: Sage CRM could enhance its user interface, expand its integration options with third-party tools, and reduce setup complexity. Freshsales might benefit from improving its functionality for larger enterprises, offering more advanced automation features, and refining its reporting capabilities.
Ease of Deployment and Customer Service: Freshsales offers a cloud-based deployment for quick setup and easy access from anywhere, with responsive support. Sage CRM, available both in cloud and on-premise, requires more setup time but allows for integration with existing Sage solutions.
Pricing and ROI: Sage CRM has a higher setup cost, aligning with its comprehensive features and integration capabilities, offering long-term value. Freshsales provides competitive pricing focusing on quick returns through efficient sales operations and lower initial investment.
| Product | Market Share (%) |
|---|---|
| Freshsales | 0.9% |
| Sage CRM | 0.4% |
| Other | 98.7% |
| Company Size | Count |
|---|---|
| Small Business | 6 |
| Midsize Enterprise | 2 |
| Company Size | Count |
|---|---|
| Small Business | 3 |
| Midsize Enterprise | 3 |
| Large Enterprise | 2 |
Freshsales is a single solution CRM designed for high-growth, high-velocity sales teams. The software includes integrated phone and email, user behaviour tracking, and lead scoring on one platform. Users can track events and manage a visual sales pipeline, as well as view custom reports and analytics. Email tracking features enable users to know when and how many times an email was opened, or a link was clicked on. Users can effectively engage with prospects by targeting the next set of email actions, and create personalised sales campaigns from email templates. Insightful email metrics tell users which emails are performing well and which aren’t. The Awaiting Response feature automatically lists contacts that need to be replied to. Freshsales enables direct calling with a simple click on a contact’s phone number. The solution records the entire conversation history including email conversations in one place. Users can add notes, schedule tasks, as well as make appointments. Freshsales also offers personalised welcome and voicemail messages for greeting customers. In-depth customer insights on prospects allow users to plan relevant conversations, and keep track of touch points using the activity timeline. Freshsales collects data and segments activities based on a contact’s behaviour. Users can get perspective on leads with advanced lead scoring, and prioritises important follow-ups. The visual sales pipeline provides complete visibility of deals across various stages. Users can sort and filter by close dates, helping to make more guided decisions for climbing up the sales ladder. Freshsales’ drag and drop navigation tool enables users to move deals across the sales pipeline into any stage. Users can call or email prospects directly from the deals dashboard for a non-interruptive workflow. Visual sales reports and revenue analytics monitor sales progress and identify successful campaigns by source, sales rep, territory, and more. Freshsales mobile apps for iOS and Android let users access deals while on-the-move and stay up-to-date on prospects at all times. Freshsales is part of the Freshworks product family, whose products include Freshdesk Customer Support Software, Freshservice IT Service Management Software etc. – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.
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