IT Consultant at a tech services company with 51-200 employees
Real User
Top 5
Nov 13, 2025
I see a few areas that can be improved. The localization is not good; for local taxes and statutory compliances, manual work is being done and other packages are being integrated for tax purposes. From the localization perspective, there is quite a good amount of work to be done. In the production planning area, Epicor ERP cannot handle complex planning situations, which for this organization became very complex, requiring a lot of customizations. Analytics are not being used, and the standard reports are not that great, so management reports are being built independently. Technical support from Epicor ERP could be better. The issue with support is in terms of response time as well as quality.
Business Wac Application Support Lead at Equatorial Coca-Cola Bottling Company
Real User
Top 10
Jul 21, 2025
The cost management and product costing should be enhanced, along with issues in the manufacturing process. The downtime functionality in Epicor ERP is not functioning optimally.
My overall experience with Epicor ERP is extremely bad. I just finished a call with the team, and the experience is really unsatisfactory. I will not recommend it to anyone. There's extensive customization required for Epicor ERP, and the standard process is not suitable. Though it is meant for manufacturing, it is not performing the manufacturing job effectively. Regarding the installation process, the implementation is not the problem as the installation is fine. The issue lies with configuration. Although it's supposed to be configurable, it requires customization for everything we need to do. When comparing to JD Edwards and in-house applications, a process that takes one minute in those systems takes ten minutes in Epicor ERP because users have to navigate through different screens constantly. If a user forgets to switch to one screen, the process remains incomplete, making end-user training extremely difficult. There's no automation and workflow feature that can be used without customization. Everything requires changes, making it similar to developing a new platform from scratch. Initially, we anticipated some benefits from using Epicor ERP, but based on the current outcome, it has been completely unsuccessful. The main issue is that everything requires customization rather than configuration. Unless they change their whole approach from customization to configuration, this product should not be used anywhere.
I would like to see improvements in financial tools for international companies. DSPanel, an Epicor partner, created such a toolset (for Epicor), but Epicor never fully embraced it and did not produce a better solution. Many firms often end up getting a separate consolidation tool. Epicor has never really figured out what they want to do with CRM. It is possible to build out a full-blown CRM solution with the CRM module, but I always found it better to use SFDC and connect it to Epicor. To be fair, what they have in CRM tends to work for most customers.
Processing Technology Manager at a manufacturing company with 11-50 employees
Real User
Sep 22, 2023
The tool should provide a better user interface. It takes time to use the user interface unless we are very familiar with it. There is a learning curve. The QC modules and HR modules are a bit weak. They do not have many features. The costs are not clear. It might affect us at the end of the month and the end of the year. I do not like it. The HR and QC modules must be made more elaborate. It should be like S/4HANA.
Personal Consultant at a financial services firm with 51-200 employees
Reseller
Jun 13, 2023
Epicor didn't care about user level and software applications. So, it's not so user-friendly for nontechnical people. The aforementioned area can be considered for improvement.
There's a new version of the solution that has some bugginess. They're cleaning that up. The user interface is an area that needs improvement and they're improving.
I would like to see a better reporting tool. It is hard to use right now because it has a lot of customizations, and I believe the partner has assigned them. It looks like it has not been customized properly because we are having issues pulling the reports.
CEO at a tech services company with 11-50 employees
Real User
Oct 26, 2021
If you're going to a cloud solution, you need to actually have a workable, practical web UI. Epicor doesn't really have a proper solution there, although they claim they do. However, it's not really popular. In practical terms, very few customers use it. Epicor is very flexible, so customization can get quite extensive. Yet, when you do something like that, on the cloud, it doesn't work well. Perhaps that is the reason many clients who had done those heavy customization can ever move to proper SAAS model. Right now, it doesn't really have a good cloud story. That said, Epicor 11 is coming out and they claim it's fully web UI. If I were to base it on Epicor 10, it doesn't really have a proper cloud solution. Also once you go fully cloud, the customization capability drops significantly. Secondly, base on my involvement for 15 years with Epicor, experiencing all major releases. The number of releases has dwindled. Almost nothing really sticks out if I look at the last two releases of Epicor - and my personal opinion is that they're not putting enough investment into R&D. It's got an inbuilt APS, however, to be honest, I've not seen anyone implement it. It does work. That said, in practical terms, when you have multiple constraints (labor, machines, tools, et cetera.), if you've got these kinds of constraints and you need all three to work harmoniously, then Epicor's scheduler cannot do the job. It looks very nice when you're doing a demonstration, however, it's not practical if you actually try to implement it.
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I see a few areas that can be improved. The localization is not good; for local taxes and statutory compliances, manual work is being done and other packages are being integrated for tax purposes. From the localization perspective, there is quite a good amount of work to be done. In the production planning area, Epicor ERP cannot handle complex planning situations, which for this organization became very complex, requiring a lot of customizations. Analytics are not being used, and the standard reports are not that great, so management reports are being built independently. Technical support from Epicor ERP could be better. The issue with support is in terms of response time as well as quality.
The cost management and product costing should be enhanced, along with issues in the manufacturing process. The downtime functionality in Epicor ERP is not functioning optimally.
My overall experience with Epicor ERP is extremely bad. I just finished a call with the team, and the experience is really unsatisfactory. I will not recommend it to anyone. There's extensive customization required for Epicor ERP, and the standard process is not suitable. Though it is meant for manufacturing, it is not performing the manufacturing job effectively. Regarding the installation process, the implementation is not the problem as the installation is fine. The issue lies with configuration. Although it's supposed to be configurable, it requires customization for everything we need to do. When comparing to JD Edwards and in-house applications, a process that takes one minute in those systems takes ten minutes in Epicor ERP because users have to navigate through different screens constantly. If a user forgets to switch to one screen, the process remains incomplete, making end-user training extremely difficult. There's no automation and workflow feature that can be used without customization. Everything requires changes, making it similar to developing a new platform from scratch. Initially, we anticipated some benefits from using Epicor ERP, but based on the current outcome, it has been completely unsuccessful. The main issue is that everything requires customization rather than configuration. Unless they change their whole approach from customization to configuration, this product should not be used anywhere.
There are areas for improvement in human resources within Epicor ERP's cloud environment; although strong, these areas could be enhanced.
AI and additional improvements could be made.
The main challenge with implementing Epicor ERP is finding the right partners, especially in Europe.
I would like to see improvements in financial tools for international companies. DSPanel, an Epicor partner, created such a toolset (for Epicor), but Epicor never fully embraced it and did not produce a better solution. Many firms often end up getting a separate consolidation tool. Epicor has never really figured out what they want to do with CRM. It is possible to build out a full-blown CRM solution with the CRM module, but I always found it better to use SFDC and connect it to Epicor. To be fair, what they have in CRM tends to work for most customers.
There are some glitches in Epicor ERP. Epicor ERP should add some automations.
The tool should provide a better user interface. It takes time to use the user interface unless we are very familiar with it. There is a learning curve. The QC modules and HR modules are a bit weak. They do not have many features. The costs are not clear. It might affect us at the end of the month and the end of the year. I do not like it. The HR and QC modules must be made more elaborate. It should be like S/4HANA.
Epicor didn't care about user level and software applications. So, it's not so user-friendly for nontechnical people. The aforementioned area can be considered for improvement.
There's a new version of the solution that has some bugginess. They're cleaning that up. The user interface is an area that needs improvement and they're improving.
I would like to see a better reporting tool. It is hard to use right now because it has a lot of customizations, and I believe the partner has assigned them. It looks like it has not been customized properly because we are having issues pulling the reports.
In the newer version of Epicor ERP, it's very difficult to find out that tracing.
If you're going to a cloud solution, you need to actually have a workable, practical web UI. Epicor doesn't really have a proper solution there, although they claim they do. However, it's not really popular. In practical terms, very few customers use it. Epicor is very flexible, so customization can get quite extensive. Yet, when you do something like that, on the cloud, it doesn't work well. Perhaps that is the reason many clients who had done those heavy customization can ever move to proper SAAS model. Right now, it doesn't really have a good cloud story. That said, Epicor 11 is coming out and they claim it's fully web UI. If I were to base it on Epicor 10, it doesn't really have a proper cloud solution. Also once you go fully cloud, the customization capability drops significantly. Secondly, base on my involvement for 15 years with Epicor, experiencing all major releases. The number of releases has dwindled. Almost nothing really sticks out if I look at the last two releases of Epicor - and my personal opinion is that they're not putting enough investment into R&D. It's got an inbuilt APS, however, to be honest, I've not seen anyone implement it. It does work. That said, in practical terms, when you have multiple constraints (labor, machines, tools, et cetera.), if you've got these kinds of constraints and you need all three to work harmoniously, then Epicor's scheduler cannot do the job. It looks very nice when you're doing a demonstration, however, it's not practical if you actually try to implement it.