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Dynamics 365 Sales vs Sales Creatio comparison

Microsoft and Creatio are both solutions in the CRM category. Microsoft is ranked #13 with an average rating of 8.7, while Creatio is ranked #19 with an average rating of 8.8. Microsoft holds a 0.4% mindshare in CRM, compared to Creatio’s 0.9% mindshare. Additionally, 100% of Microsoft users are willing to recommend the solution, compared to 100% of Creatio users who would recommend it.
Dynamics 365 Sales
Read 14 Dynamics 365 Sales reviews
  • 406 Views
  • 406 Comparison Views
100% willing to recommend
Sales Creatio
Read 10 Sales Creatio reviews
  • 777 Views
  • 637 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Sales Creatio and Dynamics 365 Sales are competing CRM platforms in the sales automation category. Dynamics 365 Sales often holds an advantage because of its comprehensive features, despite Sales Creatio's favorable pricing and support options.

Features: Sales Creatio offers robust workflow automation, high customization flexibility, and effective lead management. Dynamics 365 Sales provides seamless integration with Microsoft platforms, advanced AI-driven analytics, and comprehensive ERP features including finance, payroll, and HR modules.

Room for Improvement: Sales Creatio could benefit from enhancing its mobile capabilities, expanding third-party integration options, and refining its reporting features. Dynamics 365 Sales might improve by simplifying its user interface, reducing deployment complexity, and lowering its overall cost for small businesses.

Ease of Deployment and Customer Service: Sales Creatio offers a straightforward deployment process with strong support services, minimizing setup hurdles. Dynamics 365 Sales involves a more complex implementation but provides extensive resources and support through Microsoft's network.

Pricing and ROI: Sales Creatio presents an attractive cost structure with quicker ROI due to lower initial investment. Dynamics 365 Sales may involve higher setup costs but provides strong ROI through its powerful capabilities and long-term benefits.

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To learn more, read our detailed Dynamics 365 Sales vs. Sales Creatio Report (Updated: September 2025).
Buyer's Guide
Dynamics 365 Sales vs. Sales Creatio
September 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.2
Dynamics 365 Sales improved productivity, achieved ROI in 18 months, and enhanced reporting and forecasting capabilities with proper usage.
Sentiment score
4.2
Sales Creatio users benefited from improved efficiency and communication within eight months, citing positive business impact and enhanced team interactions.
Every solution claims to save time, money, and provide productivity savings.
Our company reached the return on investment in just one and a half years after implementation, with improvements in productivity, efficiency, and overall outcomes.
For more quotes and insights, download the Dynamics 365 Sales report
No quotes available
For more quotes and insights, download the Sales Creatio report
 

Customer Service

Sentiment score
7.3
Dynamics 365 Sales support is praised for response speed but faces criticism for ticket creation and timely assistance issues.
Sentiment score
7.4
Sales Creatio's customer service is praised for being responsive, professional, and effective in resolving issues efficiently.
My experience with them has been positive; they are always available to help when challenges arise during implementation.
The overall technical support of Microsoft deserves a rating of 10 out of 10.
For more quotes and insights, download the Dynamics 365 Sales report
We have had some issues where I needed to contact the customer support manager, but they ensured the issues were resolved.
For more quotes and insights, download the Sales Creatio report
BN
reviewer2245296 - PeerSpot reviewerreviewer2756031 - PeerSpot reviewer
 

Scalability Issues

Sentiment score
7.5
Dynamics 365 Sales scales efficiently for various user bases, though large data movements face API-related throughput challenges.
Sentiment score
6.9
Sales Creatio is highly scalable for businesses of all sizes, supporting cloud platforms and easy user management.
Dynamics 365 Sales is more scalable compared to Salesforce.
We have a global deployment across our organization in approximately 180 countries through Microsoft Azure cloud.
Because of the API limits, the throughput is not good.
For more quotes and insights, download the Dynamics 365 Sales report
No quotes available
For more quotes and insights, download the Sales Creatio report
BN
reviewer2245296 - PeerSpot reviewer
FC
 

Stability Issues

Sentiment score
8.6
Dynamics 365 Sales is praised for stability and reliability, with users noting minimal issues and efficient critical information access.
Sentiment score
7.5
Sales Creatio is highly reliable, boasting no downtime in six years, with occasional slowness due to external factors.
I usually do not face any bugs and would give it a high rating.
Its stability rate is 99.9998%, which is crucial as any instability could disrupt access to vital information.
It is definitely stable and scalable.
For more quotes and insights, download the Dynamics 365 Sales report
No quotes available
For more quotes and insights, download the Sales Creatio report
reviewer1398846 - PeerSpot reviewer
BN
reviewer2710545 - PeerSpot reviewer
 

Room For Improvement

Dynamics 365 Sales struggles with usability and integration, needing enhancements in AI, tutorials, and streamlined features for better performance.
Sales Creatio needs improved mobile functionality, interface consistency, and enhanced integration, customization, and documentation for better usability.
They advise about using Power Automate, but it is not suitable for large scale operations.
If Microsoft could provide direct integration, it would better support customers, especially in the Indian market.
Reducing feature bloat would be beneficial, especially considering different organizational needs.
For more quotes and insights, download the Dynamics 365 Sales report
We had a client who needed quick order processing and invoice generation, and we experienced delays in terms of performance which left the client dissatisfied.
For more quotes and insights, download the Sales Creatio report
FC
BN
reviewer2245296 - PeerSpot reviewerreviewer2756031 - PeerSpot reviewer
 

Setup Cost

Dynamics 365 Sales offers robust features, generally priced at $150 monthly, with discounts, preferred by SMEs despite regional cost challenges.
Sales Creatio offers cost-effective enterprise solutions at $60 per user monthly, undercutting competitors like Salesforce, appealing to budget-conscious businesses.
It is affordable, and what I've seen is a lot of SME customers, small and medium enterprises, tend to go with Dynamics 365 Sales over anything else, which indicates that it's more affordable than some other solutions in the market.
The list price is $150 per user per month, though my company pays $105 per user per month for 20 users.
For more quotes and insights, download the Dynamics 365 Sales report
No quotes available
For more quotes and insights, download the Sales Creatio report
 

Valuable Features

Dynamics 365 Sales offers robust lead management, Microsoft integration, automation, AI insights, customization, and enhances productivity with third-party flexibility.
Sales Creatio offers flexible, low-code workflow customization, ease of use, and diverse integration, appealing to users with competitive pricing.
In SAP, filling 20 fields required visiting 10 different pages sequentially, whereas now everything can be done on a single page.
This CRM system is more scalable than Salesforce, and its stability rate is 99.9998%.
A lot of customers are asking for integration with CoPilot, which is probably the biggest feature of all.
For more quotes and insights, download the Dynamics 365 Sales report
We had to integrate multiple systems for one client, and the process was straightforward.
For more quotes and insights, download the Sales Creatio report
reviewer2245296 - PeerSpot reviewer
BN
reviewer2710545 - PeerSpot reviewerreviewer2756031 - PeerSpot reviewer
 

Categories and Ranking

Dynamics 365 Sales
Ranking in CRM
13th
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
14
Ranking in other categories
No ranking in other categories
Sales Creatio
Ranking in CRM
19th
Average Rating
8.8
Reviews Sentiment
6.7
Number of Reviews
10
Ranking in other categories
Sales Force Automation (10th)
 

Mindshare comparison

As of October 2025, in the CRM category, the mindshare of Dynamics 365 Sales is 0.4%, up from 0.3% compared to the previous year. The mindshare of Sales Creatio is 0.9%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Market Share Distribution
ProductMarket Share (%)
Dynamics 365 Sales0.4%
Sales Creatio0.9%
Other98.7%
CRM
 

Featured Reviews

IlyasAhmad - PeerSpot reviewer
A versatile and scalable CRM solution that streamlines business processes with its user-friendly interface and seamless integration with Microsoft platforms
The support they provide is quite commendable. When I was exploring various features of Office 365, being relatively new to it, I encountered a few challenges. Upon raising a support ticket on the Microsoft platform, I not only received prompt emails but also phone calls and engaging sessions. The Microsoft support engineers proved to be very helpful, and I appreciated their structured escalation metrics. Starting with basic assistance, they escalate the ticket to senior technicians if needed, ensuring comprehensive problem resolution. Another notable aspect is the abundance of Microsoft support resources, including videos, articles, and documentation, providing ample guidance for users. The support system offers a wealth of information, making it a valuable resource for problem-solving. I would rate it nine out of ten.
Read full review
Debharshi Bhattacharya - PeerSpot reviewer
A highly stable solution that is GDPR compliant and can be used for the lead generation cycle
I use Sales Creatio for the lead generation cycle With Sales Creatio, you can have a customer service review, and it is GDPR compliant. Sales Creatio is one of the few solutions that can be hosted on-premises and on the cloud. Sales Creatio should include better customizations. Sales Creatio is…
Read full review
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Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise2
Large Enterprise4
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise1
 

Questions from the Community

What do you like most about Dynamics 365 Sales?
It integrates well with other Microsoft products, enhancing sales workflow.
See all answers
What needs improvement with Dynamics 365 Sales?
Beyond what Dynamics 365 Sales currently provides, any improvement would require a combination of processes, changes, and user behavior modifications on our side coupled with the product. The produ...
See all answers
What is your primary use case for Dynamics 365 Sales?
Our organization uses Dynamics 365 Sales for global sales collaboration. Previously, CRM was being treated as Outlook, with everyone in the organization receiving it by default regardless of necess...
See all answers
What do you like most about Sales Creatio?
Each step of the customer journey is recorded by certain metrics and KPIs. If you want to do a lot deeper dive with Excel pivot tables or third-party analytics tools like Qlik or Tableau, that's an...
See all answers
What is your experience regarding pricing and costs for Sales Creatio?
My experience with the pricing and licensing or setup costs for Sales Creatio was very favorable. On a scale of one to ten for pricing, Sales Creatio is approximately a two or three, since they pro...
See all answers
What needs improvement with Sales Creatio?
There was an issue with loading time when handling large amounts of data. For fast-moving products or clients who receive numerous records throughout the day, the handling was slower. We had a clie...
See all answers
 

Comparisons

Microsoft Dynamics CRM vs Dynamics 365 Sales Logo
Microsoft Dynamics CRM vs Dynamics 365 Sales
Compared 52% of the time
SAP CRM vs Dynamics 365 Sales Logo
SAP CRM vs Dynamics 365 Sales
Compared 48% of the time
More Dynamics 365 Sales Competitors
Oracle CX Sales vs Sales Creatio Logo
Oracle CX Sales vs Sales Creatio
Compared 44% of the time
Microsoft Dynamics CRM vs Sales Creatio Logo
Microsoft Dynamics CRM vs Sales Creatio
Compared 31% of the time
Salesforce Sales Cloud vs Sales Creatio Logo
Salesforce Sales Cloud vs Sales Creatio
Compared 25% of the time
More Sales Creatio Competitors
 

Product Reports

Buyer's Guide
Dynamics 365 Sales
October 2025
Dynamics 365 Sales reportDownload Dynamics 365 Sales product report
Buyer's Guide
Sales Creatio
September 2025
Sales Creatio reportDownload Sales Creatio product report
 

Overview

Dynamics 365 Sales empowers teams with capabilities in lead management, scheduling, and workflow organization. Its Office 365 integration and comprehensive ERP features enhance productivity and control.

Dynamics 365 Sales offers powerful tools for managing leads and customer interactions. Its integration with third-party apps and REST APIs simplifies workflows, providing comprehensive visibility and reliable performance. Teams benefit from its robust documentation and Power Platform compatibility, enhancing productivity with flexible pricing and a user-friendly interface. Despite some complexities, improvements in Outlook integration, AI features, and affordability are areas for enhancement.

What are the key features of Dynamics 365 Sales?
  • Lead Management: Simplifies tracking and organizing potential sales opportunities.
  • Office 365 Integration: Seamlessly works with Office applications for increased efficiency.
  • Customization Options: Allows for tailored solutions to meet business processes.
  • Third-party Integration: Connects with external apps to streamline operations.
  • Power Platform Compatibility: Enhances development and functionality.
What benefits should users expect from Dynamics 365 Sales?
  • Increased Productivity: Enhances efficiency with streamlined workflows and tools.
  • Enhanced Visibility: Provides comprehensive insights into sales activities.
  • Reliable Performance: Offers stability with robust platform support.
  • Cost-effectiveness: Flexible pricing options cater to varying business needs.
  • Improved Collaboration: Facilitates teamwork through seamless integrations.

Companies in industries like retail and sales management implement Dynamics 365 Sales to track opportunities and manage customer interactions. It helps in generating customized offers, managing orders, and supports sales reporting and CRM capabilities. Teams utilize it for sales management, lead follow-ups, and aligning targets with objectives, making it essential for daily operations.

Microsoft

Sales Automation Software to accelerate the complete sales cycle — from lead to repeat sales

Sales Creatio is a cloud CRM system for comprehensive sales force automation from lead management to large enterprise sales. Employ out-of-the-box reference processes to manage the entire sales cycle! The product guides users through the entire sales process from the initial communication with a customer to the closed deal. Sales Creatio combines AI with leading UX to accelerate user adoption.

Creatio
 

Sample Customers

Information Not Available
ABLV Bank, Pelco, Heinz, Bayer, Century21, Allianz, ABB, Tele2, ABLV, Yandex, Pepsico, PSA Peugeot Citroen, Fiscale, Mitsubishi Electric, Vivino
Buyer's Guide
Dynamics 365 Sales vs. Sales Creatio
September 2025
Free Report: Dynamics 365 Sales vs. Sales Creatio
Find out what your peers are saying about Dynamics 365 Sales vs. Sales Creatio and other solutions. Updated: September 2025.
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