Dynamics 365 Sales vs Sales Creatio comparison

Microsoft and Creatio are both solutions in the CRM category. Microsoft is ranked #13 with an average rating of 8.5, while Creatio is ranked #22 with an average rating of 9.0. Microsoft holds a 0.5% mindshare in CRM, compared to Creatio’s 0.7% mindshare. Additionally, 100% of Microsoft users are willing to recommend the solution, compared to 100% of Creatio users who would recommend it.

Dynamics 365 Sales

Read 12 Dynamics 365 Sales reviews

185 Views
99 Comparison Views

100% willing to recommend

Sales Creatio

Read 8 Sales Creatio reviews

364 Views
269 Comparison Views

100% willing to recommend

Dynamics 365 Sales

Sales Creatio

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Sales Creatio and Dynamics 365 Sales are competing CRM platforms in the sales automation category. Dynamics 365 Sales often holds an advantage because of its comprehensive features, despite Sales Creatio's favorable pricing and support options.

Features: Sales Creatio offers robust workflow automation, high customization flexibility, and effective lead management. Dynamics 365 Sales provides seamless integration with Microsoft platforms, advanced AI-driven analytics, and comprehensive ERP features including finance, payroll, and HR modules.

Room for Improvement: Sales Creatio could benefit from enhancing its mobile capabilities, expanding third-party integration options, and refining its reporting features. Dynamics 365 Sales might improve by simplifying its user interface, reducing deployment complexity, and lowering its overall cost for small businesses.

Ease of Deployment and Customer Service: Sales Creatio offers a straightforward deployment process with strong support services, minimizing setup hurdles. Dynamics 365 Sales involves a more complex implementation but provides extensive resources and support through Microsoft's network.

Pricing and ROI: Sales Creatio presents an attractive cost structure with quicker ROI due to lower initial investment. Dynamics 365 Sales may involve higher setup costs but provides strong ROI through its powerful capabilities and long-term benefits.

To learn more, read our detailed Dynamics 365 Sales vs. Sales Creatio Report (Updated: April 2025).

Buyer's Guide

Dynamics 365 Sales vs. Sales Creatio

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Dynamics 365 Sales

Ranking in CRM

13th

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Sales Creatio

Ranking in CRM

22nd

Average Rating

9.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Sales Force Automation (8th)

Mindshare comparison

As of May 2025, in the CRM category, the mindshare of Dynamics 365 Sales is 0.5%, up from 0.2% compared to the previous year. The mindshare of Sales Creatio is 0.7%, down from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

IlyasAhmad

Manager IT infrastrcture at Sapphire Group

A versatile and scalable CRM solution that streamlines business processes with its user-friendly interface and seamless integration with Microsoft platforms

The support they provide is quite commendable. When I was exploring various features of Office 365, being relatively new to it, I encountered a few challenges. Upon raising a support ticket on the Microsoft platform, I not only received prompt emails but also phone calls and engaging sessions. The Microsoft support engineers proved to be very helpful, and I appreciated their structured escalation metrics. Starting with basic assistance, they escalate the ticket to senior technicians if needed, ensuring comprehensive problem resolution. Another notable aspect is the abundance of Microsoft support resources, including videos, articles, and documentation, providing ample guidance for users. The support system offers a wealth of information, making it a valuable resource for problem-solving. I would rate it nine out of ten.

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HaroldBusby

Senior Sales Manager at Sales Informatics

Offers agility and how quickly it can be modified to meet the workflows of any organization

The biggest area of improvement for me is the mobile app. Creatio has moved towards this composable architecture and user interface, and it looks good and works well on a laptop or tablet. But the mobile app could be improved. Only half of the mobile app uses the new architecture, and I believe their roadmap is to fully update it so there's a consistent user interface throughout the mobile app. Some of it uses the older Creatio technology, some of it's newer, and I think they're aiming to have it fully updated sometime in the second quarter. That will be a big jump. It supports the remote sales team, but it could be a lot better. Creatio needs to move the mobile app update higher on its priority list. We can see a difference when we look at other mobile CRM solutions out there – Creatio's mobile app isn't as fresh as other parts of the application. The other area I'd like to see Creatio improve – is the development of a robust field service application or enhancement to their existing Service Creatio module. It should be a separate product called Creatio Field Service. Field service is important because it addresses the large number of workers out there who aren't desk-bound, and that really corresponds with the mobile app improvements.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is fast."

"Dynamics 365 Sales offers robust integration capabilities with third-party tools, complemented by our in-house developed applications. We've tailored our pricing within Dynamics 365 to suit our specific needs, collaborating closely with our teams for its development. Leveraging Azure and Microsoft Office 365 integration, Dynamics 365 becomes even more powerful."

"Dynamics 365 Sales facilitates remote access, allowing sales teams to work efficiently from mobile devices."

"Microsoft 365, in its entirety, provides a collaborative environment that allows me to connect to multiple tools, including email, drive, and cloud hosting folders."

"The tool is on the same screen as Microsoft and Windows, which makes it easier for end users to learn. Its features are good, and the solution's integration is without challenges."

"Dynamics 365 Sales has a sales feature that is easy to use. It is easy to understand and use."

"Dynamics 365 Sales assists in streamlining the sales cycle by reducing it by 30%."

"Dynamics 365 Sales is a stable solution with good documentation."

More Dynamics 365 Sales pros

"I like Creatio's workflows, automation, and no-code features that we can update as we wish."

"Each step of the customer journey is recorded by certain metrics and KPIs. If you want to do a lot deeper dive with Excel pivot tables or third-party analytics tools like Qlik or Tableau, that's an option."

"There's not a single CRM out there that is quite as flexible as Creatio CRM."

"With Sales Creatio, you can have a customer service review, and it is GDPR compliant."

"Intuitive, low-code CRM platform that's easy to integrate and use."

"Its configurability in terms of being able to change screens and fields and create workflows that are compatible with our business objectives is most valuable."

"It provides a customizable platform that enables companies to safely store and recognize customer data, as well as connect multiple channels and other related services."

Cons

"There's room for improvement in the pricing models."

"The solution’s stability could be improved."

"An area for improvement is the integration with WhatsApp. Currently, it is available only through a third party, which incurs additional costs."

"I have not noticed anything that I would recommend for improvement so far."

"The product's pricing needs improvement."

"The pricing must be improved."

"The solution needs an improved connection to AI."

"The solution needs to include accurate and free online tutorials."

More Dynamics 365 Sales cons

"Creatio's mobile app could be more intuitive."

"Sales Creatio should include better customizations."

"The biggest area of improvement for me is the mobile app. Creatio has moved towards this composable architecture and user interface, and it looks good and works well on a laptop or tablet. But the mobile app could be improved."

"There is still some room for improvement in the overall look and feel of the software."

"Out of the box connectors are great, but the ability of what is there versus other CRMs is limited."

"To benefit from this software you need to have somebody dedicated to customizing the features you're looking for and, to be honest, I do not have time to focus only on that."

"The marketing feature needs to be improved. Documentation on their website, or their knowledge base, also needs expansion and improvement."

"On the sales side, I would like to see a CPQ product, and on the services side, I'd like to see more of a field service automation feature."

Pricing and Cost Advice

"Dynamics 365 Sales' pricing is in the middle. It's not expensive like SAP and Oracle."

"Dynamics 365 Sales operates on an annual licensing basis."

"The cost of the solution is very similar to that of other solutions like Salesforce CRM."

"The platform is expensive."

"The pricing is challenging, which is particularly relevant for countries like Pakistan and others with limited budgets."

"Compared to Salesforce and other applications, Sales Creatio is a cost-effective solution."

"Pricing for this solution is more affordable than Salesforce, and the costs are upfront."

"Creatio's most basic plan, which has Growth, Enterprise, and Ultimate, I use the Enterprise version. It's a fully-featured CRM that includes sales, marketing, and service, along with the studio product."

"Sales Creatio's enterprise version is $60 per user per month. Other leaders in the Gartner Magic Quadrant for sales automation, such as SAP, Microsoft, Salesforce, and Oracle, are about $150 to $200 a month, and Creatio is $60."

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Top Industries

By visitors reading reviews

No data available

Manufacturing Company

22%

Computer Software Company

18%

Comms Service Provider

Real Estate/Law Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Dynamics 365 Sales?

It integrates well with other Microsoft products, enhancing sales workflow.

See all answers

What needs improvement with Dynamics 365 Sales?

An area for improvement is the integration with WhatsApp. Currently, it is available only through a third party, which incurs additional costs. If Microsoft could provide direct integration, it wou...

See all answers

What is your primary use case for Dynamics 365 Sales?

The usual use cases for Dynamics 365 Sales involve managing leads from various sources to define the entire customer journey, starting from lead to closure. This process includes leads, opportuniti...

See all answers

What do you like most about Sales Creatio?

Each step of the customer journey is recorded by certain metrics and KPIs. If you want to do a lot deeper dive with Excel pivot tables or third-party analytics tools like Qlik or Tableau, that's an...

See all answers

What is your experience regarding pricing and costs for Sales Creatio?

Compared to Salesforce and other applications, Sales Creatio is a cost-effective solution. The fact that the solution is from an East European company makes it cheaper because of labor arbitrage. O...

See all answers

What needs improvement with Sales Creatio?

See all answers

Comparisons

Microsoft Dynamics 365 Customer Service vs Dynamics 365 Sales

Compared 100% of the time

More Dynamics 365 Sales Competitors

Oracle CX Sales vs Sales Creatio

Compared 58% of the time

Oracle Fusion Service vs Sales Creatio

Compared 42% of the time

More Sales Creatio Competitors

Product Reports

Buyer's Guide

Dynamics 365 Sales

May 2025

Download Dynamics 365 Sales product report

Buyer's Guide

Sales Creatio

April 2025

Download Sales Creatio product report

Overview

Dynamics 365 Sales empowers teams with capabilities in lead management, scheduling, and workflow organization. Its Office 365 integration and comprehensive ERP features enhance productivity and control.

Dynamics 365 Sales offers powerful tools for managing leads and customer interactions. Its integration with third-party apps and REST APIs simplifies workflows, providing comprehensive visibility and reliable performance. Teams benefit from its robust documentation and Power Platform compatibility, enhancing productivity with flexible pricing and a user-friendly interface. Despite some complexities, improvements in Outlook integration, AI features, and affordability are areas for enhancement.

What are the key features of Dynamics 365 Sales?

Lead Management: Simplifies tracking and organizing potential sales opportunities.
Office 365 Integration: Seamlessly works with Office applications for increased efficiency.
Customization Options: Allows for tailored solutions to meet business processes.
Third-party Integration: Connects with external apps to streamline operations.
Power Platform Compatibility: Enhances development and functionality.

What benefits should users expect from Dynamics 365 Sales?

Increased Productivity: Enhances efficiency with streamlined workflows and tools.
Enhanced Visibility: Provides comprehensive insights into sales activities.
Reliable Performance: Offers stability with robust platform support.
Cost-effectiveness: Flexible pricing options cater to varying business needs.
Improved Collaboration: Facilitates teamwork through seamless integrations.

Companies in industries like retail and sales management implement Dynamics 365 Sales to track opportunities and manage customer interactions. It helps in generating customized offers, managing orders, and supports sales reporting and CRM capabilities. Teams utilize it for sales management, lead follow-ups, and aligning targets with objectives, making it essential for daily operations.

Microsoft

Sales Automation Software to accelerate the complete sales cycle — from lead to repeat sales

Sales Creatio is a cloud CRM system for comprehensive sales force automation from lead management to large enterprise sales. Employ out-of-the-box reference processes to manage the entire sales cycle! The product guides users through the entire sales process from the initial communication with a customer to the closed deal. Sales Creatio combines AI with leading UX to accelerate user adoption.

Creatio

Sample Customers

Information Not Available

ABLV Bank, Pelco, Heinz, Bayer, Century21, Allianz, ABB, Tele2, ABLV, Yandex, Pepsico, PSA Peugeot Citroen, Fiscale, Mitsubishi Electric, Vivino

Buyer's Guide

Dynamics 365 Sales vs. Sales Creatio

April 2025

Free Report: Dynamics 365 Sales vs. Sales Creatio

Find out what your peers are saying about Dynamics 365 Sales vs. Sales Creatio and other solutions. Updated: April 2025.

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