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CrowdStrike Falcon vs Palo Alto Networks Cortex XSOAR comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 15, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.3
CrowdStrike Falcon enhances efficiency, reduces costs, and boosts productivity through streamlined operations and improved security without excess resources.
Sentiment score
6.9
Cortex XSOAR enhances ROI by automating tasks, requiring mature SOC processes for effective use and reduced false positives.
CrowdStrike Falcon saves time and offers good value for money, especially for enterprise companies, because it can stop breaches.
It's very easy to deploy without many IT admins, saving time.
We are positioning Palo Alto Networks Cortex XSOAR, which can be used in the SOC and do a lot of automation for the customer.
 

Customer Service

Sentiment score
7.1
CrowdStrike Falcon's customer service is praised for effectiveness and proactive communication, despite occasional slow responses and administrative challenges.
Sentiment score
6.4
Palo Alto Networks Cortex XSOAR support is responsive and skilled, though experiences vary with occasional delays and access issues.
On a scale of one to ten, I would rate the technical support as a 10 because they resolve many issues for us.
The CrowdStrike team is very efficient; I would rate them ten out of ten.
They could improve by initiating calls for high-priority cases instead of just opening tickets.
Their support has been better than Anomali's and they are more responsive.
The technical support provided by Palo Alto Networks Cortex XSOAR is good.
 

Scalability Issues

Sentiment score
7.9
CrowdStrike Falcon offers impressive scalability and seamless expansion, effectively supporting diverse organizational needs and thousands of users.
Sentiment score
7.3
Palo Alto Networks Cortex XSOAR is praised for scalability and integration, handling enterprise demands with careful large deployment planning.
It has adequate coverage and is easy to deploy.
In terms of scalability, I find CrowdStrike to be stable, and I have not encountered any limitations with it.
There's no scalability limitation from CrowdStrike itself, as it just requires agent deployment.
The scalability of Palo Alto Networks Cortex XSOAR supports our growth and security needs because we can integrate various tools and continuously add more capability.
 

Stability Issues

Sentiment score
8.1
CrowdStrike Falcon offers stable, reliable performance, with users praising its cloud-based design and high ratings for stability.
Sentiment score
7.5
Palo Alto Networks Cortex XSOAR is stable and reliable, with occasional bugs and performance issues, especially in cloud environments.
I have never seen instability in the CrowdStrike tool.
We are following N-1 versions across our environment, which is stable.
The biggest issue occurred when every computer worldwide experienced a blue screen.
 

Room For Improvement

CrowdStrike Falcon needs improvements in user interface, reporting, threat intelligence, legacy support, and cost-efficient pricing and deployment.
Cortex XSOAR requires improved documentation, expanded IoT support, enhanced features, and better pricing for streamlined integration and user experience.
Simplifying the querying process, such as using double quote queries or directly obtaining logs based on IP addresses or usernames, would be beneficial.
Another concern is CrowdStrike's GUI. It changes annually, making it hard to work and find options.
Threat prevention should be their first priority.
The deployment requires integration and the development of integration modules.
One of the significant issues we encounter is system slowdown when we receive an influx of alerts, which inhibits how quickly we can access the information needed for investigation.
To improve the solution, it needs to have complete features that are low-code, no-code, and should be plug-and-play.
 

Setup Cost

CrowdStrike Falcon's pricing varies per device, offering a free trial, with costs impacting smaller enterprises but appealing to larger ones.
Palo Alto Networks Cortex XSOAR is costly but offers valuable integration and features, appealing to medium and large enterprises.
It is expensive compared to SentinelOne, but as the market leader, it is worth it.
The licensing cost and setup costs are affordable.
The solution is a bit expensive.
For customers, it is zero versus $20 million, which is why they have to make a decision.
 

Valuable Features

CrowdStrike Falcon excels in threat detection, endpoint protection, and integration, offering AI-driven, lightweight, efficient security solutions.
Cortex XSOAR excels in integration, automation, and customization, enhancing security operations with efficient orchestration and high user satisfaction.
I can investigate by accessing the customer's host based on the RTR environment and utilize host search to know details for the past seven days, including logins, processes, file installations, malicious processes, and network connections.
The real-time analytics aspect of CrowdStrike performs well because we get all logs in real-time, with no delay, allowing us to take action immediately.
Being an EDR solution, it helps us identify attacks in real-time.
Execution of automatic tasks for collecting, enriching, and correlating security events from hundreds of different technologies.
If I already have an established process, I do not have to change my process to fit into the tool. I can modify the tool to fit into my process, which makes things considerably easier.
We have implemented automation features, such as automated responses to email threats and automatic configuration of target devices for blocking specific IPs.
 

Categories and Ranking

CrowdStrike Falcon
Average Rating
8.6
Reviews Sentiment
7.3
Number of Reviews
135
Ranking in other categories
Security Information and Event Management (SIEM) (6th), Endpoint Protection Platform (EPP) (2nd), Threat Intelligence Platforms (1st), Endpoint Detection and Response (EDR) (1st), Extended Detection and Response (XDR) (1st), Attack Surface Management (ASM) (1st), Identity Threat Detection and Response (ITDR) (2nd), AI-Powered Cybersecurity Platforms (1st)
Palo Alto Networks Cortex X...
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
48
Ranking in other categories
Security Orchestration Automation and Response (SOAR) (2nd), SOC as a Service (2nd)
 

Mindshare comparison

While both are Security Software solutions, they serve different purposes. CrowdStrike Falcon is designed for Extended Detection and Response (XDR) and holds a mindshare of 12.7%, down 19.5% compared to last year.
Palo Alto Networks Cortex XSOAR, on the other hand, focuses on Security Orchestration Automation and Response (SOAR), holds 9.7% mindshare, down 12.2% since last year.
Extended Detection and Response (XDR) Market Share Distribution
ProductMarket Share (%)
CrowdStrike Falcon12.7%
Wazuh10.7%
Darktrace8.3%
Other68.3%
Extended Detection and Response (XDR)
Security Orchestration Automation and Response (SOAR) Market Share Distribution
ProductMarket Share (%)
Palo Alto Networks Cortex XSOAR9.7%
Microsoft Sentinel16.3%
AWS Security Hub8.3%
Other65.7%
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

Waleed Omar - PeerSpot reviewer
Provides effective real-time threat detection with potential for cost optimization
Some features such as device control, firewall management, and file analysis are standalone products that we need to purchase separately. If these features came out of the box within the product, it would be much more beneficial for us. Other providers such as SentinelOne include these features in their base product. We attended a CrowdStrike Falcon event where they discussed some shallow AI features, but we cannot see these in our panel yet. We work with different solutions such as Darktrace and SocRadar, where AI features are automatically displayed in our dashboards after release. However, for CrowdStrike Falcon, we cannot see these features.
DayaramGoyal - PeerSpot reviewer
Offers automation but requires enhancements for intuitive configuration
Palo Alto Networks Cortex XSOAR is a good product with enhanced and efficient playbooks, as demonstrated during our use case simulations. We have implemented automation features, such as automated responses to email threats and automatic configuration of target devices for blocking specific IPs. The analytics feature in Palo Alto Networks Cortex XSOAR is impressive. The solution is quite exhaustive regarding integrations, with many pre-integrations available, especially for market-leading products. There might be challenges with make-in-India products, as they tend not to build the necessary connectors. This depends on whether you are selling to enterprises or other customers. For government customers, you might encounter many Indian products, such as firewalls, which could pose integration challenges unless you have open APIs. However, for market-leading products, there are ready-made integrations available.
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
10%
Manufacturing Company
9%
Government
6%
Financial Services Firm
15%
Computer Software Company
11%
Manufacturing Company
9%
Government
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business46
Midsize Enterprise34
Large Enterprise61
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise8
Large Enterprise24
 

Questions from the Community

Comparing CrowdStrike Falcon to Cortex XDR (Palo Alto)
Cortex XDR by Palo Alto vs. CrowdStrike Falcon Both Cortex XDR and Crowd Strike Falcon offer cloud-based solutions that are very scalable, secure, and user-friendly. Cortex XDR by Palo Alto offers ...
How does Crowdstrike Falcon compare with Darktrace?
Both of these products perform similarly and have many outstanding attributes. CrowdStrike Falcon offers an amazing user interface that makes setup easy and seamless. CrowdStrike Falcon offers a cl...
How does Microsoft Defender for Endpoint compare with Crowdstrike Falcon?
The CrowdStrike solution delivers a lot of information about incidents. It has a very light sensor that will never push your machine hardware to "test", you don't have the usual "scan now" feature ...
What is your experience regarding pricing and costs for Palo Alto Networks Cortex XSOAR?
Comparing pricing to Micro Focus, they were offering bundles, making it free with their SIEM. For customers, it is zero versus $20 million, which is why they have to make a decision.
What needs improvement with Palo Alto Networks Cortex XSOAR?
To improve the solution, it needs to have complete features that are low-code, no-code, and should be plug-and-play. We need to see improvements in that area to facilitate cyber analysts.
 

Also Known As

CrowdStrike Falcon, CrowdStrike Falcon XDR, CrowdStrike Falcon Threat Intelligence, CrowdStrike Identity Protection, CrowdStrike Falcon Surface
Demisto Enterprise, Cortex XSOAR, Demisto
 

Overview

 

Sample Customers

Information Not Available
Cellcom Israel, Blue Cross and Blue Shield of Kansas City, esri, Cylance, Flatiron Health, Veeva, ADT Cybersecurity
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