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CrossBrowserTesting vs Eggplant Test comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CrossBrowserTesting
Average Rating
9.0
Reviews Sentiment
7.6
Number of Reviews
19
Ranking in other categories
Functional Testing Tools (28th)
Eggplant Test
Average Rating
7.8
Reviews Sentiment
6.5
Number of Reviews
19
Ranking in other categories
Test Management Tools (10th), Digital Experience Monitoring (DEM) (13th), Test Automation Tools (11th)
 

Mindshare comparison

While both are Quality Assurance solutions, they serve different purposes. CrossBrowserTesting is designed for Functional Testing Tools and holds a mindshare of 1.4%, up 0.9% compared to last year.
Eggplant Test, on the other hand, focuses on Test Automation Tools, holds 3.3% mindshare, down 3.9% since last year.
Functional Testing Tools Mindshare Distribution
ProductMindshare (%)
CrossBrowserTesting1.4%
Tricentis Tosca9.7%
OpenText Functional Testing7.8%
Other81.1%
Functional Testing Tools
Test Automation Tools Mindshare Distribution
ProductMindshare (%)
Eggplant Test3.3%
Tricentis Tosca10.7%
OpenText Functional Testing7.6%
Other78.4%
Test Automation Tools
 

Featured Reviews

CN
Senior DevOps Engineer at a financial services firm with 10,001+ employees
Knowledgeable support, scalable, and stable
We use CrossBrowserTesting for testing our web-based applications We had some issues with the onboarding process and the cloud conductivity could improve. I have used CrossBrowserTesting within the past 12 months. CrossBrowserTesting is stable. I have found CrossBrowserTesting to be scalable.…
Mirza Hussain - PeerSpot reviewer
Engineer at a manufacturing company with 10,001+ employees
Has required frequent manual adjustments due to screen resolution but supports simple automation with minimal effort
I would prefer more UFT because it has VB scripting capabilities. While Eggplant Test also has this feature, it's not very user-friendly. I prefer the features of UFT compared to Eggplant Test. When needing to do quick automation, I would prefer Eggplant Test, but otherwise, I would always choose UFT. It depends on the complexity of the tasks. For big problems and complex automation tasks, I would prefer UFT because it has more flexibility and is more effective. With Eggplant Test, if you have very low complexity automation, such as simple click sequences and validation, then it would be preferable; with more complexity, I would not recommend Eggplant Test.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Overall, the product does what we need and does it well."
"I have found CrossBrowserTesting to be scalable."
"Overall, this solution has proved useful to our organization, and with future improvements and the hopeful addition of devices, it will continue to be a tool we use daily."
"Each new session started with the live testing feature allows for a cleared browser and new experience to be able to not only see these attributes on the page clearly but also pass clean data."
"This solution helps lower the overhead cost associated with buying multiple devices."
"SmartBear has excellent, informative webinars, so keep an eye out for those."
"Video recording of the script running in a cloud server."
"CrossBrowserTesting helps a lot with the responsive testing in different mobiles and browsers and has good tools for our testing like taking videos and screenshots."
"The solution is based on a Windows model, where adding users is just a few clicks. It is easy to manage users and add them."
"The features that we like the most are the developer interface and the ability to quickly develop and deploy tests."
"We did see a massive return on investment from using Eggplant."
"Its scalability is good. It is useful for desktop applications, and it also uses OCR and does image recognition."
"GUI testing is the strength of the tool, we have been satisfied with the tool, and not only the tool, but the service behind it, as the tool works as expected and the response from eggPlant, as a company, has been quick and substantial."
"Eggplant Test is valuable due to its OCR technology, which is independent of underlying technologies and can identify applications based on labels such as 'username' and 'password'."
"This solution has helped our organization because we can create test cases faster as compared to using Selenium, there are no language dependencies and people are not required to be trained for two to five months."
"We took a two and a half week regression process and cut it down to almost two days of automation, which is pretty awesome and makes Eggplant probably one of the best tools on the market for GUI automation."
 

Cons

"A wider range of physical devices with more browser versions in the Selenium Grid would be great to insure users with out-of-date devices are able to interact with our sites."
"Sometimes, some of their instances fail, particularly in older versions of browsers."
"We had some issues with the onboarding process and the cloud conductivity could improve."
"The "Getting Started" documentation for Selenium testing could be improved."
"Automated testing could be improved."
"Elements of 'real' mobile/tablet testing could be sped up, as I still sometimes experience lag, which no one loves."
"The five minute timeouts can cause irritation if you have just popped away to consult some supporting documentation."
"Being able to test on real devices via the virtual connection is wonderful, but it can cause some lag and load time issues while testing."
"We found that we had issues regarding the VPN setup, which is one of the reasons that we did not purchase this solution."
"eggPlants data input is text based and does not easily conform to data driven test, and this makes data management painful."
"The biggest issue I had was the crashing. You could be in the middle of setting up and writing up a nice little script and then it would crash."
"There was no free trial in it."
"Eggplant Test is not a stable solution at all in my experience."
"The reporting function is a bit shallow. The solution does not offer very comprehensive reporting in terms of your test results. The reporting time and the logs are very high level as well. These areas need improvement."
"The solution would crash from time to time."
"The language is too specific; it is just for Eggplant."
 

Pricing and Cost Advice

"The lowest price point is very reasonable. It is also useful if only one person in the company needs to check on the browser display."
"CrossBrowserTesting offered the best value for its price."
"It is worth the pricing as the product is supported on multiple platforms and browsers."
"SmartBear offers bundles of products that work together."
"A few intermediary pricing options for small QA teams would be nice, e.g., unlimited screenshots, "as you need it" parallel tests, etc."
"This solution is expensive when compared to the market. However, the reason it is more expensive is because of its stability, high performance, and for its support of any technology."
"End-to-end testing isn't possible for us because of the licensing problems. It's very expensive, so we only have two development/execution licenses."
"Eggplant Test is a very expensive solution."
"Make a smart decision about the number of developer- and execution-only licenses you purchase to maximize your budget. We found that going heavier on execution-only licenses has been a way to reduce our costs and maximize our ability to benefit from the software."
"It is scalable, but it is a matter of money in the pocket. You can scale it, but then you have to have additional licenses. The licensing approach of eggPlant is not the best."
"It probably has a yearly license."
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Top Industries

By visitors reading reviews
Construction Company
16%
Financial Services Firm
10%
Comms Service Provider
9%
Performing Arts
6%
Manufacturing Company
16%
Financial Services Firm
10%
Construction Company
7%
Computer Software Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise5
Large Enterprise10
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise3
Large Enterprise14
 

Questions from the Community

Ask a question
Earn 20 points
How do I choose between Selenium HQ and Eggplant Digital Automation Intelligence?
Selenium HQ’s biggest advantage is that it is customizable. Its other most valuable feature is that the driver interface is really helpful and user-friendly; Selenium HQ makes it easy to navigate t...
What is your experience regarding pricing and costs for Eggplant Manager?
The price of Eggplant Test is on the higher side, but the benefits it provides make it worth using.
What needs improvement with Eggplant Manager?
I would prefer more UFT because it has VB scripting capabilities. While Eggplant Test also has this feature, it's not very user-friendly. I prefer the features of UFT compared to Eggplant Test. Whe...
 

Also Known As

No data available
Eggplant Digital Automation Intelligence, Eggplant DAI, Eggplant Automation Cloud, Eggplant Manager, Eggplant Mobile, Eggplant Customer Experience Insights
 

Overview

 

Sample Customers

St. Jude Children's Research Hospital, Accenture, Sony, Los Angeles Times, ADP, Verizon, T-Mobile, Wistia
FUJIFILM Group, NEC Personal Computers
Find out what your peers are saying about CrossBrowserTesting vs. Eggplant Test and other solutions. Updated: August 2026.
909,701 professionals have used our research since 2012.