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CrossBrowserTesting pros and cons

Vendor: SmartBear
4.5 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

CrossBrowserTesting offers an extensive range of products for simulating various devices, broadening the scope of testing capabilities.
CrossBrowserTesting's Selenium API and live test features enhance the team's QA process by improving speed and effectiveness.
Customer support from CrossBrowserTesting is highly praised for being honest, responsive, and top-notch.
CrossBrowserTesting allows for increased speed in regression testing and supports continuous testing across browser versions.
The variety of devices available with CrossBrowserTesting helps lower overhead costs by reducing the need for purchasing multiple devices.

CONS

Elements of real mobile/tablet testing could be sped up, and there are issues with network connections which can affect test reliability, especially with Internet Explorer family on Windows OS.
The "Getting Started" documentation for Selenium testing could be improved, and a wider range of physical devices with more browser versions would be beneficial.
The five-minute timeouts can cause irritation when needing to consult supporting documentation, and more detailed training on CrossBrowserTesting would be helpful.
There are instances of lagging and configuration inconsistencies across testing environments, which affect testing efficacy.
Testing on real devices via a virtual connection can cause lag and load time issues, and some instances fail, particularly in older browser versions.
 

CrossBrowserTesting Pros review quotes

CN
Senior DevOps Engineer at a financial services firm with 10,001+ employees
Nov 5, 2021
I have found CrossBrowserTesting to be scalable.
reviewer1444233 - PeerSpot reviewer
Quality Assurance Specialist at SelectQuote
Nov 5, 2020
Each new session started with the live testing feature allows for a cleared browser and new experience to be able to not only see these attributes on the page clearly but also pass clean data.
Michael Hutchison - PeerSpot reviewer
Web Specialist at Mayo Clinic
Jul 7, 2020
When developing new pages that have questionable functionality or coding, we will often use CBT to test it in a browser. CBT works with our testing environment and development site.
Learn what your peers think about CrossBrowserTesting. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
892,943 professionals have used our research since 2012.
reviewer1260174 - PeerSpot reviewer
Manager, Web Development at a retailer with 1,001-5,000 employees
Jan 6, 2020
CrossBrowserTesting allows us to test our site with real-world devices in real-world scenarios and find what we're missing.
reviewer1007001 - PeerSpot reviewer
Works at a computer software company with 11-50 employees
Feb 6, 2019
Due to serious testing needs across platforms and devices, we found CrossBrowserTesting a useful tool as it has the capability for functional testing, UI testing, automated testing just on few clicks.
reviewer874593 - PeerSpot reviewer
Software Quality Assurance Engineer
May 14, 2019
Record and Replay is the most used functionality for us, as we can record the test cases and play them on multiple combinations of platforms.
Apr 26, 2019
This solution helps lower the overhead cost associated with buying multiple devices.
reviewer1041558 - PeerSpot reviewer
Works at a computer software company with 51-200 employees
Mar 18, 2019
CrossBrowserTesting helps a lot with the responsive testing in different mobiles and browsers and has good tools for our testing like taking videos and screenshots.
reviewer1026108 - PeerSpot reviewer
Works at a educational organization with 201-500 employees
Mar 1, 2019
It helps to speed up the process to test the product in different devices and browsers, making it easy to troubleshoot some issues.
marketacumen - PeerSpot reviewer
President at Market Acumen, Inc.
Oct 29, 2018
The screen shot portal is essential for an easy way to run tests across hundreds of browsers and retrieve screenshots which then indicate success or failure.
 

CrossBrowserTesting Cons review quotes

CN
Senior DevOps Engineer at a financial services firm with 10,001+ employees
Nov 5, 2021
We had some issues with the onboarding process and the cloud conductivity could improve.
reviewer1444233 - PeerSpot reviewer
Quality Assurance Specialist at SelectQuote
Nov 5, 2020
Being able to test on real devices via the virtual connection is wonderful, but it can cause some lag and load time issues while testing.
Michael Hutchison - PeerSpot reviewer
Web Specialist at Mayo Clinic
Jul 7, 2020
The screenshot tool defaults to a screen layout instead of a full page test. I find it a bit cumbersome that I can't have it run a full screenshot as my default.
Learn what your peers think about CrossBrowserTesting. Get advice and tips from experienced pros sharing their opinions. Updated: May 2026.
892,943 professionals have used our research since 2012.
reviewer1260174 - PeerSpot reviewer
Manager, Web Development at a retailer with 1,001-5,000 employees
Jan 6, 2020
This solution would benefit from faster testing and support for more devices.
reviewer1007001 - PeerSpot reviewer
Works at a computer software company with 11-50 employees
Feb 6, 2019
Automated testing could be improved.
reviewer874593 - PeerSpot reviewer
Software Quality Assurance Engineer
May 14, 2019
It would be useful if we can run the live-testing test cases on multiple platforms at the same time, instead of waiting for one session to finish.
Apr 26, 2019
I have had quite a few issues trying to use a virtual machine to test our application on.
reviewer1041558 - PeerSpot reviewer
Works at a computer software company with 51-200 employees
Mar 18, 2019
I had some problems with the local connection, but there is someone that can help us always on customer support chat.
reviewer1026108 - PeerSpot reviewer
Works at a educational organization with 201-500 employees
Mar 1, 2019
The speed to connect to mobile devices needs improvement, and sometimes the connection fails.
marketacumen - PeerSpot reviewer
President at Market Acumen, Inc.
Oct 29, 2018
Sometimes, some of their instances fail, particularly in older versions of browsers.