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CrossBrowserTesting vs Sauce Labs comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CrossBrowserTesting
Ranking in Functional Testing Tools
27th
Average Rating
9.0
Reviews Sentiment
7.6
Number of Reviews
19
Ranking in other categories
No ranking in other categories
Sauce Labs
Ranking in Functional Testing Tools
11th
Average Rating
8.8
Reviews Sentiment
7.2
Number of Reviews
113
Ranking in other categories
Test Automation Tools (17th)
 

Mindshare comparison

As of May 2026, in the Functional Testing Tools category, the mindshare of CrossBrowserTesting is 1.5%, up from 0.8% compared to the previous year. The mindshare of Sauce Labs is 4.7%, down from 5.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Functional Testing Tools Mindshare Distribution
ProductMindshare (%)
Sauce Labs4.7%
CrossBrowserTesting1.5%
Other93.8%
Functional Testing Tools
 

Featured Reviews

CN
Senior DevOps Engineer at a financial services firm with 10,001+ employees
Knowledgeable support, scalable, and stable
We use CrossBrowserTesting for testing our web-based applications We had some issues with the onboarding process and the cloud conductivity could improve. I have used CrossBrowserTesting within the past 12 months. CrossBrowserTesting is stable. I have found CrossBrowserTesting to be scalable.…
AnupKumar4 - PeerSpot reviewer
Senior QA Automation Engineer at Xoriant
Offers good stability and robust but lacks generative AI capabilities
Technical support is equally very important. If you talk about anything deployed to production, and the project is live, customers are using that, and they might face some issues, some functional issues. That's when support people play a role in identifying the fix or the incident. Based on that, we create an incident based on the customer defect or whatever. Once the incident gets raised, the support will play a role in working on that particular incident. If it's a code-based incident, administration, or integration issue, support people play a big role in resolving those issues before reaching the exact developers.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It was the perfect solution that saved us time and money to perform web viewing tests on real devices, which allowed our team to correct multiple failures in devices."
"Each new session started with the live testing feature allows for a cleared browser and new experience to be able to not only see these attributes on the page clearly but also pass clean data."
"I am able to continuously test my new releases across browser versions without issues."
"The CrossBrowserTesting Selenium API and live test features have greatly improved our team's ability to quickly and effectively perform QA."
"Our site's conversion from a static to an adaptive flexible layout was a major goal for our web site, and CrossBrowserTesting was an invaluable tool for trying out that new code."
"I can run a page through the screenshot tool, then send a URL with the results to my team."
"The CrossBrowserTesting Selenium API and live test features have greatly improved our team's ability to quickly and effectively perform QA."
"Aside from speeding up our processes, it also allowed us to tie in our automated test scenarios and integrate our reporting tools to make the entire process efficient and hassle free."
"It has significantly enhanced our testing accuracy by approximately 50%."
"Quality was priority from day one."
"Running tests in parallel on Sauce Labs definitely saves time and effort."
"Of all the services explored, Sauce Labs offers the single best solution for integrating deep automated browser testing in a CI/CD pipeline, and integrates best with Jenkins."
"Sauce Labs is optimized for automation and integration with the major CI/CD platforms and developer tools. We have an integration with App Center that we're working on. They have a storage API that lets us retrieve APK and IPA, iOS and Android builds off the phone, so that we can continue testing with CI/CD. They integrate with Jenkins, and Jenkins is the main CI/CD."
"Testing subscription videos for on-demand software, making them better quality and bug free for our customers."
"This service allowed me to get tests running within an hour of signing up!"
"The custom capabilities that can be provided to Sauce Labs VMs during automated testing sessions are a valuable option for experimental or niche testing."
 

Cons

"There should be more detailed training on CrossBrowserTesting."
"Elements of 'real' mobile/tablet testing could be sped up."
"Being able to test on real devices via the virtual connection is wonderful, but it can cause some lag and load time issues while testing."
"The speed connection in mobile devices could be improved, because sometimes the load time is uncertain."
"Automated testing could be improved."
"The "Getting Started" documentation for Selenium testing could be improved."
"Sometimes the testing is slow."
"There should be more detailed training on CrossBrowserTesting."
"The ability to configure the memory and CPU for the test machines should be included."
"We have found that during automated testing this can be very slow. This causes inconsistencies with the tests."
"One of the challenging areas for us is the reporting and the matrix. It should be based on roles, but right now it is only available for the admin role."
"The speed can be a little slow, but other than that it's great."
"As a web product QA team, we sometimes need to spot check some new child site on multiple browsers and OS(es). It was a little time consuming for us since we need to click on each of the browser/OS combinations and start a new session to test."
"We had some specific features that we opened tickets on, although they were not earth-shattering. For example, the way the menus scroll could be improved because it does not have a bar, the way that people are used to, where you can move up and down."
"An image comparison would be a nice feature to include in the Sauce Labs product."
"We encountered minor issues with stability from time to time but Sauce Labs continues to make improvements."
 

Pricing and Cost Advice

"It is worth the pricing as the product is supported on multiple platforms and browsers."
"The lowest price point is very reasonable. It is also useful if only one person in the company needs to check on the browser display."
"CrossBrowserTesting offered the best value for its price."
"A few intermediary pricing options for small QA teams would be nice, e.g., unlimited screenshots, "as you need it" parallel tests, etc."
"SmartBear offers bundles of products that work together."
"They could improve on the pricing because it seems pretty expensive. I'm sure it's justified, but it's expensive."
"Their pricing is incredibly competitive."
"It could be less like pay-per-use with a lower rate."
"The pricing is definitely on the higher end, and there are other options that are more cost-effective."
"Trial the product and see if it suits your needs."
"Try the free trial and work with a Sauce Labs representative to see what package works best for your application(s)."
"We did initially go with Sauce Labs because of the pricing and integration."
"The pricing is reasonable due to the amount of diversity that they provide. However, I feel they might be more flexible to bargain based on their relationship with our organization."
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Top Industries

By visitors reading reviews
Comms Service Provider
10%
Computer Software Company
10%
Construction Company
9%
Transportation Company
7%
Financial Services Firm
12%
Computer Software Company
7%
Comms Service Provider
7%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise5
Large Enterprise10
By reviewers
Company SizeCount
Small Business33
Midsize Enterprise26
Large Enterprise73
 

Questions from the Community

Ask a question
Earn 20 points
What needs improvement with Sauce Labs?
Sauce Labs can include new technologies like generative AI, which can reduce the human effort in writing test cases. For example, in my current project, we reduced the time it took to complete user...
What is your primary use case for Sauce Labs?
I work as an automation engineer using Selenium WebDriver with Java, and API automation using Rest Assured with Java. I have also worked with Docker integration on AWS. Additionally, I have experie...
What advice do you have for others considering Sauce Labs?
I would recommend it. Generally, if you already have Selenium as a free tool, I suggest sticking with that. However, if you're primarily focused on desktop-based applications, then UFT becomes nece...
 

Overview

 

Sample Customers

St. Jude Children's Research Hospital, Accenture, Sony, Los Angeles Times, ADP, Verizon, T-Mobile, Wistia
Salesforce.com, Mozilla, Zendesk, Puppet Labs, Twitter, Bank of America, Eventbrite, Bleacher Report, Okta, Intuit, Travelocity, Sharecare, CapitalOne.
Find out what your peers are saying about CrossBrowserTesting vs. Sauce Labs and other solutions. Updated: May 2026.
894,830 professionals have used our research since 2012.