Try our new research platform with insights from 80,000+ expert users

CrossBrowserTesting vs Sauce Labs comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CrossBrowserTesting
Ranking in Functional Testing Tools
26th
Average Rating
9.0
Reviews Sentiment
7.6
Number of Reviews
19
Ranking in other categories
No ranking in other categories
Sauce Labs
Ranking in Functional Testing Tools
12th
Average Rating
8.8
Reviews Sentiment
7.2
Number of Reviews
113
Ranking in other categories
Test Automation Tools (16th)
 

Mindshare comparison

As of March 2026, in the Functional Testing Tools category, the mindshare of CrossBrowserTesting is 1.6%, up from 0.7% compared to the previous year. The mindshare of Sauce Labs is 4.6%, down from 6.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Functional Testing Tools Mindshare Distribution
ProductMindshare (%)
Sauce Labs4.6%
CrossBrowserTesting1.6%
Other93.8%
Functional Testing Tools
 

Featured Reviews

CN
Senior DevOps Engineer at a financial services firm with 10,001+ employees
Knowledgeable support, scalable, and stable
We use CrossBrowserTesting for testing our web-based applications We had some issues with the onboarding process and the cloud conductivity could improve. I have used CrossBrowserTesting within the past 12 months. CrossBrowserTesting is stable. I have found CrossBrowserTesting to be scalable.…
AS
QA engineer at Siznam and Co
Provides real-time application monitoring, but the technical support services need improvement
They could improve the platform's customer support services. Many users, including myself, have experienced significant delays in response times and unsatisfactory resolutions when reaching out for assistance. The support team often provides generic recommendations that do not address the specific issues raised, leading to prolonged downtime. Additionally, there needs to be more proactive communication and follow-up on reported problems. Another area for improvement is keeping pace with updates to the latest libraries and technologies. For example, Sauce Labs' proprietary driver and Saucectl need to be updated more frequently to support the latest versions of popular testing frameworks like Playwright. This lag in compatibility means that users may miss out on critical features and improvements available in newer versions, necessitating workarounds or compromises in their testing workflows.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The CrossBrowserTesting Selenium API and live test features have greatly improved our team's ability to quickly and effectively perform QA."
"Each new session started with the live testing feature allows for a cleared browser and new experience to be able to not only see these attributes on the page clearly but also pass clean data."
"I must acknowledge that the customer support has been A++ when I have run into problems."
"When I started to work on testing automation, I was very excited about how easy it is to run tests on different browsers. It was just a matter of configuration."
"SmartBear has excellent, informative webinars, so keep an eye out for those."
"I can run a page through the screenshot tool, then send a URL with the results to my team."
"Video recording of the script running in a cloud server."
"When developing new pages that have questionable functionality or coding, we will often use CBT to test it in a browser. CBT works with our testing environment and development site."
"It helped to integrate our performance testing and UAT, which helped to deliver a bug free software for our customers."
"They offer a large number of devices and browser/operating system combinations for real device tests"
"Running tests in parallel."
"It has a wide assortment of platforms."
"I like the dashboard and seeing the test results. As a manager, I like to see the insights of the people using it, understanding the total path and run. I can see all of that as a manager. I also know team members love seeing the dashboard and seeing the test results in real-time."
"Supplying devices to a testing team of possibly close to one thousand testers and developers is a great undertaking but Sauce Labs has made this very easy and a welcomed solution."
"So far, the stability has proven to be quite good."
"It provides zero maintenance browser instances."
 

Cons

"A wider range of physical devices with more browser versions in the Selenium Grid would be great to insure users with out-of-date devices are able to interact with our sites."
"There should be more detailed training on CrossBrowserTesting."
"This solution would benefit from faster testing and support for more devices."
"Sometimes the testing is slow."
"A problem that we are facing quite often is related to the network connection. Tests can fail if the remote CrossBrowserTesting's VM has connection problems. This happens mostly with browsers of Internet Explorer family which work on Windows OS."
"The "Getting Started" documentation for Selenium testing could be improved."
"Sometimes, some of their instances fail, particularly in older versions of browsers."
"The five minute timeouts can cause irritation if you have just popped away to consult some supporting documentation."
"User account management needs an overhauls, allowing for user groups rather than just a hierarchy structure."
"I would like for there to be more detail in regards to the quality of our code i.e. how many failures occurred, how many passed based on industry standard metrics, etc."
"The ability to configure the memory and CPU for the test machines should be included."
"Sauce Labs needs to be improved in the different platforms for farm testing, like iOS and Android farm testing and farm testing web browsers.​"
"On a rare occasion, I will come into a ticket where a customer will have reached out to me after reaching out to Sauce Labs, saying, "Sauce Labs doesn't understand what I am going through. They are not being very helpful." So, I try to do clean up there. Outside of those extremely rare occasions, I have only had one or two of those support issues."
"The ability to install profiles on iOS real mobile devices should be included."
"Integration with Github, as well as several other similar tools, could be improved."
"Sauce Labs has room for improvement with its price point. Using a real mobile device, and having that dedicated to your team, costs more than actually purchasing a mobile device. We haven't tried the real devices yet. This is because of their price point."
 

Pricing and Cost Advice

"A few intermediary pricing options for small QA teams would be nice, e.g., unlimited screenshots, "as you need it" parallel tests, etc."
"SmartBear offers bundles of products that work together."
"It is worth the pricing as the product is supported on multiple platforms and browsers."
"The lowest price point is very reasonable. It is also useful if only one person in the company needs to check on the browser display."
"CrossBrowserTesting offered the best value for its price."
"Go ahead please. Try it at a smaller scale."
"We did initially go with Sauce Labs because of the pricing and integration."
"​Now that we have an enterprise license, we no longer have to worry about minutes each month!​"
"Try the free trial and work with a Sauce Labs representative to see what package works best for your application(s)."
"It could be less like pay-per-use with a lower rate."
"The pricing is definitely on the higher end, and there are other options that are more cost-effective."
"The pricing is reasonable due to the amount of diversity that they provide. However, I feel they might be more flexible to bargain based on their relationship with our organization."
"The number of concurrent VMs that Sauce Labs provides depends on your purchase license level."
report
Use our free recommendation engine to learn which Functional Testing Tools solutions are best for your needs.
883,692 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
16%
Comms Service Provider
9%
Educational Organization
9%
Performing Arts
9%
Financial Services Firm
13%
Computer Software Company
9%
Manufacturing Company
7%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise5
Large Enterprise10
By reviewers
Company SizeCount
Small Business33
Midsize Enterprise26
Large Enterprise73
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about Sauce Labs?
It has significantly enhanced our testing accuracy by approximately 50%.
What needs improvement with Sauce Labs?
Sauce Labs can include new technologies like generative AI, which can reduce the human effort in writing test cases. For example, in my current project, we reduced the time it took to complete user...
What is your primary use case for Sauce Labs?
I work as an automation engineer using Selenium WebDriver with Java, and API automation using Rest Assured with Java. I have also worked with Docker integration on AWS. Additionally, I have experie...
 

Overview

 

Sample Customers

St. Jude Children's Research Hospital, Accenture, Sony, Los Angeles Times, ADP, Verizon, T-Mobile, Wistia
Salesforce.com, Mozilla, Zendesk, Puppet Labs, Twitter, Bank of America, Eventbrite, Bleacher Report, Okta, Intuit, Travelocity, Sharecare, CapitalOne.
Find out what your peers are saying about CrossBrowserTesting vs. Sauce Labs and other solutions. Updated: January 2026.
883,692 professionals have used our research since 2012.