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CrossBrowserTesting vs Sauce Labs comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CrossBrowserTesting
Ranking in Functional Testing Tools
26th
Average Rating
9.0
Reviews Sentiment
7.6
Number of Reviews
19
Ranking in other categories
No ranking in other categories
Sauce Labs
Ranking in Functional Testing Tools
12th
Average Rating
8.8
Reviews Sentiment
7.2
Number of Reviews
113
Ranking in other categories
Test Automation Tools (16th)
 

Mindshare comparison

As of March 2026, in the Functional Testing Tools category, the mindshare of CrossBrowserTesting is 1.6%, up from 0.7% compared to the previous year. The mindshare of Sauce Labs is 4.6%, down from 6.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Functional Testing Tools Mindshare Distribution
ProductMindshare (%)
Sauce Labs4.6%
CrossBrowserTesting1.6%
Other93.8%
Functional Testing Tools
 

Featured Reviews

CN
Senior DevOps Engineer at a financial services firm with 10,001+ employees
Knowledgeable support, scalable, and stable
We use CrossBrowserTesting for testing our web-based applications We had some issues with the onboarding process and the cloud conductivity could improve. I have used CrossBrowserTesting within the past 12 months. CrossBrowserTesting is stable. I have found CrossBrowserTesting to be scalable.…
AS
QA engineer at Siznam and Co
Provides real-time application monitoring, but the technical support services need improvement
They could improve the platform's customer support services. Many users, including myself, have experienced significant delays in response times and unsatisfactory resolutions when reaching out for assistance. The support team often provides generic recommendations that do not address the specific issues raised, leading to prolonged downtime. Additionally, there needs to be more proactive communication and follow-up on reported problems. Another area for improvement is keeping pace with updates to the latest libraries and technologies. For example, Sauce Labs' proprietary driver and Saucectl need to be updated more frequently to support the latest versions of popular testing frameworks like Playwright. This lag in compatibility means that users may miss out on critical features and improvements available in newer versions, necessitating workarounds or compromises in their testing workflows.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It has increased the speed of our regression testing."
"CrossBrowserTesting helps a lot with the responsive testing in different mobiles and browsers and has good tools for our testing like taking videos and screenshots."
"The ability to replay sessions is valuable for tracking down issues."
"Each new session started with the live testing feature allows for a cleared browser and new experience to be able to not only see these attributes on the page clearly but also pass clean data."
"Record and Replay is the most used functionality for us, as we can record the test cases and play them on multiple combinations of platforms."
"With screenshots, I can quickly verify a page looks universally good in minutes."
"Overall, this solution has proved useful to our organization, and with future improvements and the hopeful addition of devices, it will continue to be a tool we use daily."
"The extensive range of products available to simulate is something I have come to appreciate as it has resulted in an ability to broaden the scope of our tests."
"Sauce Labs, which blends seamlessly into Agile and ATDD processes, has made the process much smoother from a QA perspective."
"With only a few months of service under our teams belt, it has been nothing but excellent."
"All features are excellent, especially the parallel runs."
"Running tests in parallel on Sauce Labs definitely saves time and effort."
"Before implementing Sauce Labs, we tested physical devices that team members had to share. It was more feasible when we were all located in one office, but we couldn't leverage our offshore capacity. With this solution, we can do everything remotely, which is essential now that most of us work from home."
"Sauce Labs tool has improved my testing efficiency to allow me to include devices I may not have had time to test out before."
"It's awesome. Its multifold increased our test efficiency."
"Since this is an all-in-one testing site, we are able to take advantage of the browser OS combinations, mobile emulators and simulators, and real mobile devices. This is important to us since we have a variety of users, browsers, OS, etc."
 

Cons

"A problem that we are facing quite often is related to the network connection. Tests can fail if the remote CrossBrowserTesting's VM has connection problems."
"The five minute timeouts can cause irritation if you have just popped away to consult some supporting documentation."
"There should be more detailed training on CrossBrowserTesting."
"I have had quite a few issues trying to use a virtual machine to test our application on."
"The "Getting Started" documentation for Selenium testing could be improved."
"A problem that we are facing quite often is related to the network connection. Tests can fail if the remote CrossBrowserTesting's VM has connection problems. This happens mostly with browsers of Internet Explorer family which work on Windows OS."
"It would be useful if we can run the live-testing test cases on multiple platforms at the same time, instead of waiting for one session to finish."
"We had some issues with the onboarding process and the cloud conductivity could improve."
"When we were in development, it was a bit of a pain because we have onshore and offshore development."
"Latency, due to Sauce Labs being a cloud-based solution, has been a concern. We work in different continents and countries, but last time I checked, Sauce Labs was only offering two data centers, one in the EU and another in the US. If you're not in either of those two places, you would have latency and issues running your test cases."
"I would like to see improved network connectivity and it should allow playback for native apps."
"The 7-days scheme should be removed."
"The testing process is difficult. I need to prove the complete competency of the tool, and I am finding that challenging."
"Agility Faster results"
"I only tried the free trial so far, so not a lot to say about the cons."
"They should provide a JIRA integration plugin so that we can easily log issues."
 

Pricing and Cost Advice

"It is worth the pricing as the product is supported on multiple platforms and browsers."
"SmartBear offers bundles of products that work together."
"A few intermediary pricing options for small QA teams would be nice, e.g., unlimited screenshots, "as you need it" parallel tests, etc."
"CrossBrowserTesting offered the best value for its price."
"The lowest price point is very reasonable. It is also useful if only one person in the company needs to check on the browser display."
"Cost-wise, it's decent. If you have to get the base version out of it, it's the best solution to go with. As compared to other cloud service providers, the pricing of Sauce Labs is decent."
"It is an expensive tool."
"The pricing is definitely on the higher end, and there are other options that are more cost-effective."
"Trial the product and see if it suits your needs."
"Their pricing is incredibly competitive."
"We have an enterprise account; it has worked great for our needs."
"We did initially go with Sauce Labs because of the pricing and integration."
"​Now that we have an enterprise license, we no longer have to worry about minutes each month!​"
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Comms Service Provider
9%
Educational Organization
9%
Performing Arts
9%
Financial Services Firm
13%
Computer Software Company
9%
Comms Service Provider
7%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise5
Large Enterprise10
By reviewers
Company SizeCount
Small Business33
Midsize Enterprise26
Large Enterprise73
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about Sauce Labs?
It has significantly enhanced our testing accuracy by approximately 50%.
What needs improvement with Sauce Labs?
Sauce Labs can include new technologies like generative AI, which can reduce the human effort in writing test cases. For example, in my current project, we reduced the time it took to complete user...
What is your primary use case for Sauce Labs?
I work as an automation engineer using Selenium WebDriver with Java, and API automation using Rest Assured with Java. I have also worked with Docker integration on AWS. Additionally, I have experie...
 

Overview

 

Sample Customers

St. Jude Children's Research Hospital, Accenture, Sony, Los Angeles Times, ADP, Verizon, T-Mobile, Wistia
Salesforce.com, Mozilla, Zendesk, Puppet Labs, Twitter, Bank of America, Eventbrite, Bleacher Report, Okta, Intuit, Travelocity, Sharecare, CapitalOne.
Find out what your peers are saying about CrossBrowserTesting vs. Sauce Labs and other solutions. Updated: March 2026.
885,264 professionals have used our research since 2012.