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CrossBrowserTesting vs Sauce Labs comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CrossBrowserTesting
Ranking in Functional Testing Tools
26th
Average Rating
9.0
Reviews Sentiment
7.6
Number of Reviews
19
Ranking in other categories
No ranking in other categories
Sauce Labs
Ranking in Functional Testing Tools
12th
Average Rating
8.8
Reviews Sentiment
7.2
Number of Reviews
113
Ranking in other categories
Test Automation Tools (16th)
 

Mindshare comparison

As of March 2026, in the Functional Testing Tools category, the mindshare of CrossBrowserTesting is 1.6%, up from 0.7% compared to the previous year. The mindshare of Sauce Labs is 4.6%, down from 6.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Functional Testing Tools Mindshare Distribution
ProductMindshare (%)
Sauce Labs4.6%
CrossBrowserTesting1.6%
Other93.8%
Functional Testing Tools
 

Featured Reviews

CN
Senior DevOps Engineer at a financial services firm with 10,001+ employees
Knowledgeable support, scalable, and stable
We use CrossBrowserTesting for testing our web-based applications We had some issues with the onboarding process and the cloud conductivity could improve. I have used CrossBrowserTesting within the past 12 months. CrossBrowserTesting is stable. I have found CrossBrowserTesting to be scalable.…
AS
QA engineer at Siznam and Co
Provides real-time application monitoring, but the technical support services need improvement
They could improve the platform's customer support services. Many users, including myself, have experienced significant delays in response times and unsatisfactory resolutions when reaching out for assistance. The support team often provides generic recommendations that do not address the specific issues raised, leading to prolonged downtime. Additionally, there needs to be more proactive communication and follow-up on reported problems. Another area for improvement is keeping pace with updates to the latest libraries and technologies. For example, Sauce Labs' proprietary driver and Saucectl need to be updated more frequently to support the latest versions of popular testing frameworks like Playwright. This lag in compatibility means that users may miss out on critical features and improvements available in newer versions, necessitating workarounds or compromises in their testing workflows.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The screen shot portal is essential for an easy way to run tests across hundreds of browsers and retrieve screenshots which then indicate success or failure."
"The extensive range of products available to simulate is something I have come to appreciate as it has resulted in an ability to broaden the scope of our tests."
"CrossBrowserTesting allows us to test our site with real-world devices in real-world scenarios and find what we're missing."
"The CrossBrowserTesting Selenium API and live test features have greatly improved our team's ability to quickly and effectively perform QA."
"The ability to replay sessions is valuable for tracking down issues."
"Each new session started with the live testing feature allows for a cleared browser and new experience to be able to not only see these attributes on the page clearly but also pass clean data."
"The support team is top-notch. I have a great relationship with them. They are extremely honest and responsive."
"When I started to work on testing automation, I was very excited about how easy it is to run tests on different browsers. It was just a matter of configuration."
"Customer Service: Good. Technical Support: It's the best."
"Running the automation test in the cloud with different sets of devices for both iOS and Android mobile apps."
"With only a few clicks, it gives us the availability to use any browser and OS combination whenever we want."
"They update for the latest browsers and mobile phones and support a lot of combinations. They have 1,000-plus desktop combinations and browser versions, which is really great. We need that at Applause. The all-in-one testing suite aspect of it is really important because most of our clients prefer to go to one place."
"Without Sauce Labs, we wouldn't be able to test as quickly or simultaneously on various browsers."
"Of all the services explored, Sauce Labs offers the single best solution for integrating deep automated browser testing in a CI/CD pipeline, and integrates best with Jenkins."
"One of the most valuable features is that we do not have to have the cross-platform testing vehicles in-house. Sauce Labs gives us the ability to test across platforms and that really helps give us confidence in our products."
"The most valuable feature is the cross-browser feature, it has many android and iOS devices both simulators and real devices. It's easy to integrate. I also like video recording too."
 

Cons

"The "Getting Started" documentation for Selenium testing could be improved."
"The speed to connect to mobile devices needs improvement, and sometimes the connection fails."
"Sometimes the testing is slow."
"Sometimes, some of their instances fail, particularly in older versions of browsers."
"A problem that we are facing quite often is related to the network connection. Tests can fail if the remote CrossBrowserTesting's VM has connection problems."
"Being able to test on real devices via the virtual connection is wonderful, but it can cause some lag and load time issues while testing."
"I have experienced some lagging issues, and it does not seem like all of the testing environments are configured the same."
"The screenshot tool defaults to a screen layout instead of a full page test. I find it a bit cumbersome that I can't have it run a full screenshot as my default."
"The testing process is difficult. I need to prove the complete competency of the tool, and I am finding that challenging."
"I would like for there to be more detail in regards to the quality of our code i.e. how many failures occurred, how many passed based on industry standard metrics, etc."
"The ability to configure the memory and CPU for the test machines should be included."
"Progress towards reducing application testing time can be made."
"Playback needs improvement."
"Multi-domain SSO is a big concern for us right now, especially as we've been merged into a larger company. I suddenly have teams coming from 20 different domains, and because the main master Sauce Labs account is locked down to one SSO domain, there are teams that can't run a test right now. I've heard they're working on a solution and they've been very communicative with us about it. A solution to that would help us a lot."
"The pricing model of Sauce Labs could be more flexible."
"I think there could be improvements in the way Sauce Labs provides support to its users and could maybe provide tutorial videos on its services."
 

Pricing and Cost Advice

"CrossBrowserTesting offered the best value for its price."
"SmartBear offers bundles of products that work together."
"A few intermediary pricing options for small QA teams would be nice, e.g., unlimited screenshots, "as you need it" parallel tests, etc."
"The lowest price point is very reasonable. It is also useful if only one person in the company needs to check on the browser display."
"It is worth the pricing as the product is supported on multiple platforms and browsers."
"Compared with other services, Sauce Labs is a bit expensive."
"It is an expensive tool."
"The pricing is reasonable due to the amount of diversity that they provide. However, I feel they might be more flexible to bargain based on their relationship with our organization."
"We pay for a specific number of VMs."
"They could improve on the pricing because it seems pretty expensive. I'm sure it's justified, but it's expensive."
"With respect to pricing, they did a bundled discount because we went with Sauce Labs for both mobile and browser. They were very competitive on pricing and provided a bundle discount for us as a larger customer."
"Their pricing is incredibly competitive."
"When you reach the Enterprise licensing tier, base level being with 10 concurrent test sessions, pricing is essentially per-unit-of-concurrency thereafter with a relatively linear increase and not much benefit for "bulk"."
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Top Industries

By visitors reading reviews
Computer Software Company
13%
Construction Company
8%
Transportation Company
8%
Performing Arts
8%
Financial Services Firm
12%
Computer Software Company
8%
Comms Service Provider
7%
Construction Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise5
Large Enterprise10
By reviewers
Company SizeCount
Small Business33
Midsize Enterprise26
Large Enterprise73
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about Sauce Labs?
It has significantly enhanced our testing accuracy by approximately 50%.
What needs improvement with Sauce Labs?
Sauce Labs can include new technologies like generative AI, which can reduce the human effort in writing test cases. For example, in my current project, we reduced the time it took to complete user...
What is your primary use case for Sauce Labs?
I work as an automation engineer using Selenium WebDriver with Java, and API automation using Rest Assured with Java. I have also worked with Docker integration on AWS. Additionally, I have experie...
 

Overview

 

Sample Customers

St. Jude Children's Research Hospital, Accenture, Sony, Los Angeles Times, ADP, Verizon, T-Mobile, Wistia
Salesforce.com, Mozilla, Zendesk, Puppet Labs, Twitter, Bank of America, Eventbrite, Bleacher Report, Okta, Intuit, Travelocity, Sharecare, CapitalOne.
Find out what your peers are saying about CrossBrowserTesting vs. Sauce Labs and other solutions. Updated: March 2026.
885,376 professionals have used our research since 2012.