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CrossBrowserTesting vs Sauce Labs comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CrossBrowserTesting
Ranking in Functional Testing Tools
26th
Average Rating
9.0
Reviews Sentiment
7.6
Number of Reviews
19
Ranking in other categories
No ranking in other categories
Sauce Labs
Ranking in Functional Testing Tools
12th
Average Rating
8.8
Reviews Sentiment
7.2
Number of Reviews
113
Ranking in other categories
Test Automation Tools (16th)
 

Mindshare comparison

As of March 2026, in the Functional Testing Tools category, the mindshare of CrossBrowserTesting is 1.6%, up from 0.7% compared to the previous year. The mindshare of Sauce Labs is 4.6%, down from 6.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Functional Testing Tools Mindshare Distribution
ProductMindshare (%)
Sauce Labs4.6%
CrossBrowserTesting1.6%
Other93.8%
Functional Testing Tools
 

Featured Reviews

CN
Senior DevOps Engineer at a financial services firm with 10,001+ employees
Knowledgeable support, scalable, and stable
We use CrossBrowserTesting for testing our web-based applications We had some issues with the onboarding process and the cloud conductivity could improve. I have used CrossBrowserTesting within the past 12 months. CrossBrowserTesting is stable. I have found CrossBrowserTesting to be scalable.…
AS
QA engineer at Siznam and Co
Provides real-time application monitoring, but the technical support services need improvement
They could improve the platform's customer support services. Many users, including myself, have experienced significant delays in response times and unsatisfactory resolutions when reaching out for assistance. The support team often provides generic recommendations that do not address the specific issues raised, leading to prolonged downtime. Additionally, there needs to be more proactive communication and follow-up on reported problems. Another area for improvement is keeping pace with updates to the latest libraries and technologies. For example, Sauce Labs' proprietary driver and Saucectl need to be updated more frequently to support the latest versions of popular testing frameworks like Playwright. This lag in compatibility means that users may miss out on critical features and improvements available in newer versions, necessitating workarounds or compromises in their testing workflows.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"With screenshots, I can quickly verify a page looks universally good in minutes."
"Selenium Grid allows testing multiple platforms to insure functionality for most users."
"The ability to replay sessions is valuable for tracking down issues."
"The most valuable feature is that it gives us real OS devices that are available to test, and we don't have to ensure that all of the devices are up to date."
"The CrossBrowserTesting Selenium API and live test features have greatly improved our team's ability to quickly and effectively perform QA."
"CrossBrowserTesting helps a lot with the responsive testing in different mobiles and browsers and has good tools for our testing like taking videos and screenshots."
"We would not be able to provide our services without their tools."
"The ability to choose from many devices is the best feature."
"Availability - Always ON Scalability - Run all tests in parallel Full Report - With logs, videos, and screenshots Easy connect and start up."
"Sauce Labs has one of the best infrastructures available for browser automation, and it keeps getting better."
"The most valuable feature is cross-browser, cross-OS, cross-mobile device testing."
"APPIUM for mobile testing has improved our organization by allowing us to test our website on more devices and browsers than we currently possess."
"Now we have more combinations that we had before and don't have to worry about scaling our script execution ourselves."
"I think its excellent and everyone should get it – I recommend it to everyone."
"One of the most valuable features is that we do not have to have the cross-platform testing vehicles in-house, as Sauce Labs gives us the ability to test across platforms and that really helps give us confidence in our products."
"Being able to test on Windows without a VM has been a life saver."
 

Cons

"The speed to connect to mobile devices needs improvement, and sometimes the connection fails."
"Sometimes, some of their instances fail, particularly in older versions of browsers."
"The "Getting Started" documentation for Selenium testing could be improved."
"Elements of 'real' mobile/tablet testing could be sped up."
"We had some issues with the onboarding process and the cloud conductivity could improve."
"Elements of 'real' mobile/tablet testing could be sped up, as I still sometimes experience lag, which no one loves."
"Being able to test on real devices via the virtual connection is wonderful, but it can cause some lag and load time issues while testing."
"The speed connection in mobile devices could be improved, because sometimes the load time is uncertain."
"I think their logging could be improved a bit, possibly to include the output that I see on my command line (print statements, etc.) which help pin-point the error (if one happens) more easily."
"We have had some issues with the Sauce Connect Proxy on our Jenkins servers failing to start, which makes the optimal CI/CD pipeline come to a halt."
"Latency, due to Sauce Labs being a cloud-based solution, has been a concern. We work in different continents and countries, but last time I checked, Sauce Labs was only offering two data centers, one in the EU and another in the US. If you're not in either of those two places, you would have latency and issues running your test cases."
"It's a little bit slow sometimes."
"Not really sure. Maybe a .NET test runner option?"
"Rarely, some tests fail, seemingly without cause, and will succeed again the next time we run the tests."
"The real concern is the load time of applications or real devices when we start our tests."
"Sometimes pasting text while using "text object" does not seem to work, and it slows down testing times quite a bit."
 

Pricing and Cost Advice

"The lowest price point is very reasonable. It is also useful if only one person in the company needs to check on the browser display."
"A few intermediary pricing options for small QA teams would be nice, e.g., unlimited screenshots, "as you need it" parallel tests, etc."
"CrossBrowserTesting offered the best value for its price."
"SmartBear offers bundles of products that work together."
"It is worth the pricing as the product is supported on multiple platforms and browsers."
"We did initially go with Sauce Labs because of the pricing and integration."
"It is an expensive tool."
"They could improve on the pricing because it seems pretty expensive. I'm sure it's justified, but it's expensive."
"With respect to pricing, they did a bundled discount because we went with Sauce Labs for both mobile and browser. They were very competitive on pricing and provided a bundle discount for us as a larger customer."
"The number of concurrent VMs that Sauce Labs provides depends on your purchase license level."
"When you reach the Enterprise licensing tier, base level being with 10 concurrent test sessions, pricing is essentially per-unit-of-concurrency thereafter with a relatively linear increase and not much benefit for "bulk"."
"​Now that we have an enterprise license, we no longer have to worry about minutes each month!​"
"We have an enterprise account; it has worked great for our needs."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Comms Service Provider
9%
Educational Organization
9%
Performing Arts
9%
Financial Services Firm
13%
Computer Software Company
9%
Comms Service Provider
7%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise5
Large Enterprise10
By reviewers
Company SizeCount
Small Business33
Midsize Enterprise26
Large Enterprise73
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about Sauce Labs?
It has significantly enhanced our testing accuracy by approximately 50%.
What needs improvement with Sauce Labs?
Sauce Labs can include new technologies like generative AI, which can reduce the human effort in writing test cases. For example, in my current project, we reduced the time it took to complete user...
What is your primary use case for Sauce Labs?
I work as an automation engineer using Selenium WebDriver with Java, and API automation using Rest Assured with Java. I have also worked with Docker integration on AWS. Additionally, I have experie...
 

Overview

 

Sample Customers

St. Jude Children's Research Hospital, Accenture, Sony, Los Angeles Times, ADP, Verizon, T-Mobile, Wistia
Salesforce.com, Mozilla, Zendesk, Puppet Labs, Twitter, Bank of America, Eventbrite, Bleacher Report, Okta, Intuit, Travelocity, Sharecare, CapitalOne.
Find out what your peers are saying about CrossBrowserTesting vs. Sauce Labs and other solutions. Updated: March 2026.
885,286 professionals have used our research since 2012.