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CrossBrowserTesting vs Sauce Labs comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CrossBrowserTesting
Ranking in Functional Testing Tools
26th
Average Rating
9.0
Reviews Sentiment
7.6
Number of Reviews
19
Ranking in other categories
No ranking in other categories
Sauce Labs
Ranking in Functional Testing Tools
12th
Average Rating
8.8
Reviews Sentiment
7.2
Number of Reviews
113
Ranking in other categories
Test Automation Tools (16th)
 

Mindshare comparison

As of March 2026, in the Functional Testing Tools category, the mindshare of CrossBrowserTesting is 1.6%, up from 0.7% compared to the previous year. The mindshare of Sauce Labs is 4.6%, down from 6.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Functional Testing Tools Mindshare Distribution
ProductMindshare (%)
Sauce Labs4.6%
CrossBrowserTesting1.6%
Other93.8%
Functional Testing Tools
 

Featured Reviews

CN
Senior DevOps Engineer at a financial services firm with 10,001+ employees
Knowledgeable support, scalable, and stable
We use CrossBrowserTesting for testing our web-based applications We had some issues with the onboarding process and the cloud conductivity could improve. I have used CrossBrowserTesting within the past 12 months. CrossBrowserTesting is stable. I have found CrossBrowserTesting to be scalable.…
AS
QA engineer at Siznam and Co
Provides real-time application monitoring, but the technical support services need improvement
They could improve the platform's customer support services. Many users, including myself, have experienced significant delays in response times and unsatisfactory resolutions when reaching out for assistance. The support team often provides generic recommendations that do not address the specific issues raised, leading to prolonged downtime. Additionally, there needs to be more proactive communication and follow-up on reported problems. Another area for improvement is keeping pace with updates to the latest libraries and technologies. For example, Sauce Labs' proprietary driver and Saucectl need to be updated more frequently to support the latest versions of popular testing frameworks like Playwright. This lag in compatibility means that users may miss out on critical features and improvements available in newer versions, necessitating workarounds or compromises in their testing workflows.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The ability to choose from many devices is the best feature."
"CBT has made it easier to troubleshoot issues across devices when we do not have actual access to those specific devices. I even opt for CBT sometimes when we do have access to the device just because it is easier."
"This solution helps lower the overhead cost associated with buying multiple devices."
"CrossBrowserTesting allows us to test our site with real-world devices in real-world scenarios and find what we're missing."
"SmartBear has excellent, informative webinars, so keep an eye out for those."
"The screen shot portal is essential for an easy way to run tests across hundreds of browsers and retrieve screenshots which then indicate success or failure."
"I can run a page through the screenshot tool, then send a URL with the results to my team."
"Record and Replay is the most used functionality for us, as we can record the test cases and play them on multiple combinations of platforms."
"Our machines are mostly Windows. Being able to test with Safari, on a Mac, and other types of browser pieces without having to manage all the infrastructure is the biggest feature that our team enjoys."
"It has a wide assortment of platforms."
"Sauce Lab analytics helped us to get detailed knowledge on test cases execution and logs."
"I never faced any issues with the stability."
"Sauce Connect gave us ability to test an application that was hosted locally."
"With Sauce Labs, we have a whole universe of devices: Galaxy, all the iPhones, and all the operating system versions. All our software developers are able to test on a multitude of different devices."
"One of the most valuable features is that we do not have to have the cross-platform testing vehicles in-house. Sauce Labs gives us the ability to test across platforms and that really helps give us confidence in our products."
"I like the dashboard and seeing the test results. As a manager, I like to see the insights of the people using it, understanding the total path and run. I can see all of that as a manager. I also know team members love seeing the dashboard and seeing the test results in real-time."
 

Cons

"This solution would benefit from faster testing and support for more devices."
"Being able to test on real devices via the virtual connection is wonderful, but it can cause some lag and load time issues while testing."
"A problem that we are facing quite often is related to the network connection. Tests can fail if the remote CrossBrowserTesting's VM has connection problems. This happens mostly with browsers of Internet Explorer family which work on Windows OS."
"The five minute timeouts can cause irritation if you have just popped away to consult some supporting documentation."
"There should be more detailed training on CrossBrowserTesting."
"A wider range of physical devices with more browser versions in the Selenium Grid would be great to insure users with out-of-date devices are able to interact with our sites."
"Sometimes, some of their instances fail, particularly in older versions of browsers."
"Sometimes the testing is slow."
"The ability to configure the memory and CPU for the test machines should be included."
"The Jenkins Sauce OnDemand plugin could have more options available to tap into more of the custom capabilities Sauce Labs actually supports."
"They could improve the platform's customer support services."
"They should provide a JIRA integration plugin so that we can easily log issues."
"Sometimes pasting text while using "text object" does not seem to work, and it slows down testing times quite a bit."
"Sauce Labs has room for improvement with its price point. Using a real mobile device, and having that dedicated to your team, costs more than actually purchasing a mobile device. We haven't tried the real devices yet. This is because of their price point."
"An image comparison would be a nice feature to include in the Sauce Labs product."
"The one issue I have is the 14-day trial that a new user gets for free. I understand the concept of the trial period; however, I think this could be revamped to a free 30-minute run time every few months or after a significant update once the trial period has ended."
 

Pricing and Cost Advice

"SmartBear offers bundles of products that work together."
"The lowest price point is very reasonable. It is also useful if only one person in the company needs to check on the browser display."
"A few intermediary pricing options for small QA teams would be nice, e.g., unlimited screenshots, "as you need it" parallel tests, etc."
"It is worth the pricing as the product is supported on multiple platforms and browsers."
"CrossBrowserTesting offered the best value for its price."
"The number of concurrent VMs that Sauce Labs provides depends on your purchase license level."
"When you reach the Enterprise licensing tier, base level being with 10 concurrent test sessions, pricing is essentially per-unit-of-concurrency thereafter with a relatively linear increase and not much benefit for "bulk"."
"Try the free trial and work with a Sauce Labs representative to see what package works best for your application(s)."
"With respect to pricing, they did a bundled discount because we went with Sauce Labs for both mobile and browser. They were very competitive on pricing and provided a bundle discount for us as a larger customer."
"We have an enterprise account; it has worked great for our needs."
"We pay for a specific number of VMs."
"Cost-wise, it's decent. If you have to get the base version out of it, it's the best solution to go with. As compared to other cloud service providers, the pricing of Sauce Labs is decent."
"​Now that we have an enterprise license, we no longer have to worry about minutes each month!​"
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Comms Service Provider
8%
Educational Organization
8%
Performing Arts
8%
Financial Services Firm
12%
Computer Software Company
9%
Comms Service Provider
7%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise5
Large Enterprise10
By reviewers
Company SizeCount
Small Business33
Midsize Enterprise26
Large Enterprise73
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about Sauce Labs?
It has significantly enhanced our testing accuracy by approximately 50%.
What needs improvement with Sauce Labs?
Sauce Labs can include new technologies like generative AI, which can reduce the human effort in writing test cases. For example, in my current project, we reduced the time it took to complete user...
What is your primary use case for Sauce Labs?
I work as an automation engineer using Selenium WebDriver with Java, and API automation using Rest Assured with Java. I have also worked with Docker integration on AWS. Additionally, I have experie...
 

Overview

 

Sample Customers

St. Jude Children's Research Hospital, Accenture, Sony, Los Angeles Times, ADP, Verizon, T-Mobile, Wistia
Salesforce.com, Mozilla, Zendesk, Puppet Labs, Twitter, Bank of America, Eventbrite, Bleacher Report, Okta, Intuit, Travelocity, Sharecare, CapitalOne.
Find out what your peers are saying about CrossBrowserTesting vs. Sauce Labs and other solutions. Updated: March 2026.
884,328 professionals have used our research since 2012.