No more typing reviews! Try our Samantha, our new voice AI agent.

CrossBrowserTesting vs Sauce Labs comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CrossBrowserTesting
Ranking in Functional Testing Tools
26th
Average Rating
9.0
Reviews Sentiment
7.6
Number of Reviews
19
Ranking in other categories
No ranking in other categories
Sauce Labs
Ranking in Functional Testing Tools
12th
Average Rating
8.8
Reviews Sentiment
7.2
Number of Reviews
113
Ranking in other categories
Test Automation Tools (16th)
 

Mindshare comparison

As of April 2026, in the Functional Testing Tools category, the mindshare of CrossBrowserTesting is 1.5%, up from 0.7% compared to the previous year. The mindshare of Sauce Labs is 4.5%, down from 5.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Functional Testing Tools Mindshare Distribution
ProductMindshare (%)
Sauce Labs4.5%
CrossBrowserTesting1.5%
Other94.0%
Functional Testing Tools
 

Featured Reviews

CN
Senior DevOps Engineer at a financial services firm with 10,001+ employees
Knowledgeable support, scalable, and stable
We use CrossBrowserTesting for testing our web-based applications We had some issues with the onboarding process and the cloud conductivity could improve. I have used CrossBrowserTesting within the past 12 months. CrossBrowserTesting is stable. I have found CrossBrowserTesting to be scalable.…
AS
QA engineer at Siznam and Co
Provides real-time application monitoring, but the technical support services need improvement
They could improve the platform's customer support services. Many users, including myself, have experienced significant delays in response times and unsatisfactory resolutions when reaching out for assistance. The support team often provides generic recommendations that do not address the specific issues raised, leading to prolonged downtime. Additionally, there needs to be more proactive communication and follow-up on reported problems. Another area for improvement is keeping pace with updates to the latest libraries and technologies. For example, Sauce Labs' proprietary driver and Saucectl need to be updated more frequently to support the latest versions of popular testing frameworks like Playwright. This lag in compatibility means that users may miss out on critical features and improvements available in newer versions, necessitating workarounds or compromises in their testing workflows.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Due to serious testing needs across platforms and devices, we found CrossBrowserTesting a useful tool as it has the capability for functional testing, UI testing, automated testing just on few clicks."
"Record and Replay is the most used functionality for us, as we can record the test cases and play them on multiple combinations of platforms."
"The extensive range of products available to simulate is something I have come to appreciate as it has resulted in an ability to broaden the scope of our tests."
"With screenshots, I can quickly verify a page looks universally good in minutes."
"The ability to choose from many devices is the best feature."
"The ability to replay sessions is valuable for tracking down issues."
"Aside from speeding up our processes, it also allowed us to tie in our automated test scenarios and integrate our reporting tools to make the entire process efficient and hassle free."
"It has increased the speed of our regression testing."
"Easy to integrate with the other platform for tracking purposes."
"I think its excellent and everyone should get it – I recommend it to everyone."
"Sauce Labs has pretty amazing capabilities of providing huge combinations of OS-platforms and emulators and my objective was achieved."
"What I like most is the parallel run for multiple tests on multiple browsers simultaneously."
"Having the ability to test our application on additional browser/OS/mobile device combinations opens up additional revenue streams for us because we have a larger user base."
"Sauce Labs is valuable to my job for the multitude of devices and browser/OS combinations they provide for real device testing."
"It helped to integrate our performance testing and UAT, which helped to deliver a bug free software for our customers."
"Has freed up huge amounts of time managing integrations."
 

Cons

"Being able to test on real devices via the virtual connection is wonderful, but it can cause some lag and load time issues while testing."
"The screenshot tool defaults to a screen layout instead of a full page test. I find it a bit cumbersome that I can't have it run a full screenshot as my default."
"The speed connection in mobile devices could be improved, because sometimes the load time is uncertain."
"A wider range of physical devices with more browser versions in the Selenium Grid would be great to insure users with out-of-date devices are able to interact with our sites."
"There should be more detailed training on CrossBrowserTesting."
"We had some issues with the onboarding process and the cloud conductivity could improve."
"I have experienced some lagging issues, and it does not seem like all of the testing environments are configured the same."
"I had some problems with the local connection, but there is someone that can help us always on customer support chat."
"For mobile testing, Sauce Labs platform is great for functional tests, but the option to run tests on real physical devices is missing right now, so it’s impossible to run performance stress tests which is also very important to test mobile apps."
"The main interface, although clean, is sometimes very slow to load on slower connections and selecting a machine and waiting for it to boot up the environment takes a lot longer than other products I have used."
"Latency, due to Sauce Labs being a cloud-based solution, has been a concern. We work in different continents and countries, but last time I checked, Sauce Labs was only offering two data centers, one in the EU and another in the US."
"Customer Service: Three out of five. Technical Support: Three out of five."
"Documentation and speed."
"Integration with Github, as well as several other similar tools, could be improved."
"It's a little expensive, but worth it."
"Better and programmatic controls on request/response recordings and sharing with developers."
 

Pricing and Cost Advice

"CrossBrowserTesting offered the best value for its price."
"A few intermediary pricing options for small QA teams would be nice, e.g., unlimited screenshots, "as you need it" parallel tests, etc."
"The lowest price point is very reasonable. It is also useful if only one person in the company needs to check on the browser display."
"SmartBear offers bundles of products that work together."
"It is worth the pricing as the product is supported on multiple platforms and browsers."
"Cost-wise, it's decent. If you have to get the base version out of it, it's the best solution to go with. As compared to other cloud service providers, the pricing of Sauce Labs is decent."
"When you reach the Enterprise licensing tier, base level being with 10 concurrent test sessions, pricing is essentially per-unit-of-concurrency thereafter with a relatively linear increase and not much benefit for "bulk"."
"It is an expensive tool."
"The pricing is definitely on the higher end, and there are other options that are more cost-effective."
"We pay for a specific number of VMs."
"They could improve on the pricing because it seems pretty expensive. I'm sure it's justified, but it's expensive."
"​Now that we have an enterprise license, we no longer have to worry about minutes each month!​"
"With respect to pricing, they did a bundled discount because we went with Sauce Labs for both mobile and browser. They were very competitive on pricing and provided a bundle discount for us as a larger customer."
report
Use our free recommendation engine to learn which Functional Testing Tools solutions are best for your needs.
889,855 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
12%
Comms Service Provider
9%
Construction Company
9%
Transportation Company
7%
Financial Services Firm
13%
Computer Software Company
8%
Comms Service Provider
7%
Construction Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise5
Large Enterprise10
By reviewers
Company SizeCount
Small Business33
Midsize Enterprise26
Large Enterprise73
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about Sauce Labs?
It has significantly enhanced our testing accuracy by approximately 50%.
What needs improvement with Sauce Labs?
Sauce Labs can include new technologies like generative AI, which can reduce the human effort in writing test cases. For example, in my current project, we reduced the time it took to complete user...
What is your primary use case for Sauce Labs?
I work as an automation engineer using Selenium WebDriver with Java, and API automation using Rest Assured with Java. I have also worked with Docker integration on AWS. Additionally, I have experie...
 

Overview

 

Sample Customers

St. Jude Children's Research Hospital, Accenture, Sony, Los Angeles Times, ADP, Verizon, T-Mobile, Wistia
Salesforce.com, Mozilla, Zendesk, Puppet Labs, Twitter, Bank of America, Eventbrite, Bleacher Report, Okta, Intuit, Travelocity, Sharecare, CapitalOne.
Find out what your peers are saying about CrossBrowserTesting vs. Sauce Labs and other solutions. Updated: April 2026.
889,855 professionals have used our research since 2012.