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CrossBrowserTesting vs Sauce Labs comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CrossBrowserTesting
Ranking in Functional Testing Tools
26th
Average Rating
9.0
Reviews Sentiment
7.6
Number of Reviews
19
Ranking in other categories
No ranking in other categories
Sauce Labs
Ranking in Functional Testing Tools
12th
Average Rating
8.8
Reviews Sentiment
7.2
Number of Reviews
113
Ranking in other categories
Test Automation Tools (16th)
 

Mindshare comparison

As of April 2026, in the Functional Testing Tools category, the mindshare of CrossBrowserTesting is 1.5%, up from 0.7% compared to the previous year. The mindshare of Sauce Labs is 4.5%, down from 5.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Functional Testing Tools Mindshare Distribution
ProductMindshare (%)
Sauce Labs4.5%
CrossBrowserTesting1.5%
Other94.0%
Functional Testing Tools
 

Featured Reviews

CN
Senior DevOps Engineer at a financial services firm with 10,001+ employees
Knowledgeable support, scalable, and stable
We use CrossBrowserTesting for testing our web-based applications We had some issues with the onboarding process and the cloud conductivity could improve. I have used CrossBrowserTesting within the past 12 months. CrossBrowserTesting is stable. I have found CrossBrowserTesting to be scalable.…
AS
QA engineer at Siznam and Co
Provides real-time application monitoring, but the technical support services need improvement
They could improve the platform's customer support services. Many users, including myself, have experienced significant delays in response times and unsatisfactory resolutions when reaching out for assistance. The support team often provides generic recommendations that do not address the specific issues raised, leading to prolonged downtime. Additionally, there needs to be more proactive communication and follow-up on reported problems. Another area for improvement is keeping pace with updates to the latest libraries and technologies. For example, Sauce Labs' proprietary driver and Saucectl need to be updated more frequently to support the latest versions of popular testing frameworks like Playwright. This lag in compatibility means that users may miss out on critical features and improvements available in newer versions, necessitating workarounds or compromises in their testing workflows.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Record and Replay is the most used functionality for us, as we can record the test cases and play them on multiple combinations of platforms."
"It was the perfect solution that saved us time and money to perform web viewing tests on real devices, which allowed our team to correct multiple failures in devices."
"I have found CrossBrowserTesting to be scalable."
"The support team is top-notch. I have a great relationship with them. They are extremely honest and responsive."
"The screen shot portal is essential for an easy way to run tests across hundreds of browsers and retrieve screenshots which then indicate success or failure."
"Record and Replay is the most used functionality for us, as we can record the test cases and play them on multiple combinations of platforms."
"CBT has made it easier to troubleshoot issues across devices when we do not have actual access to those specific devices. I even opt for CBT sometimes when we do have access to the device just because it is easier."
"The extensive range of products available to simulate is something I have come to appreciate as it has resulted in an ability to broaden the scope of our tests."
"Now I get results 100 times faster with a wider range of platforms and different browser versions used."
"I would definitely recommend - the community and customer service are good."
"It's awesome. Its multifold increased our test efficiency."
"Sauce Labs helps us identify the root causes of bugs. The solution offers a lot of flexibility by providing the latest iOS and Android emulator versions, and even the Appium updates when it comes out in the market."
"It helped to integrate our performance testing and UAT, which helped to deliver a bug free software for our customers."
"Sauce labs is an easy to use hosted infrastructure for managing/launch all browser versions, mobile web browsers, and native mobile applications for seamless integration testing."
"With only a few clicks, it gives us the availability to use any browser and OS combination whenever we want."
"Sauce Labs, for the most part, has very little to no down time, so our tests are running in parallel all through out the day and night."
 

Cons

"I had some problems with the local connection, but there is someone that can help us always on customer support chat."
"The "Getting Started" documentation for Selenium testing could be improved."
"Sometimes, some of their instances fail, particularly in older versions of browsers."
"Sometimes the testing is slow."
"Being able to test on real devices via the virtual connection is wonderful, but it can cause some lag and load time issues while testing."
"There should be more detailed training on CrossBrowserTesting."
"We had some issues with the onboarding process and the cloud conductivity could improve."
"Sometimes the testing is slow."
"The real concern is the load time of applications or real devices when we start our tests."
"The one issue I have is the 14-day trial that a new user gets for free."
"The speed can be a little slow, but other than that it's great."
"Sauce Labs test execution speed should improve."
"They still have very slow support and ask many excessive questions before starting to fix the issue."
"There have been various times throughout the last month or so where the service has gone down during business hours."
"The connectivity needs improvement."
"The only problem is that hit that point where it’s unfeasible to expand our UI testing framework as the cost to run a shed load of tests is too much for our business."
 

Pricing and Cost Advice

"It is worth the pricing as the product is supported on multiple platforms and browsers."
"SmartBear offers bundles of products that work together."
"The lowest price point is very reasonable. It is also useful if only one person in the company needs to check on the browser display."
"CrossBrowserTesting offered the best value for its price."
"A few intermediary pricing options for small QA teams would be nice, e.g., unlimited screenshots, "as you need it" parallel tests, etc."
"​Now that we have an enterprise license, we no longer have to worry about minutes each month!​"
"Cost-wise, it's decent. If you have to get the base version out of it, it's the best solution to go with. As compared to other cloud service providers, the pricing of Sauce Labs is decent."
"Compared with other services, Sauce Labs is a bit expensive."
"The pricing is reasonable due to the amount of diversity that they provide. However, I feel they might be more flexible to bargain based on their relationship with our organization."
"When you reach the Enterprise licensing tier, base level being with 10 concurrent test sessions, pricing is essentially per-unit-of-concurrency thereafter with a relatively linear increase and not much benefit for "bulk"."
"The pricing is definitely on the higher end, and there are other options that are more cost-effective."
"The number of concurrent VMs that Sauce Labs provides depends on your purchase license level."
"Trial the product and see if it suits your needs."
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Comms Service Provider
9%
Construction Company
9%
Transportation Company
7%
Financial Services Firm
13%
Computer Software Company
8%
Comms Service Provider
7%
Construction Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise5
Large Enterprise10
By reviewers
Company SizeCount
Small Business33
Midsize Enterprise26
Large Enterprise73
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about Sauce Labs?
It has significantly enhanced our testing accuracy by approximately 50%.
What needs improvement with Sauce Labs?
Sauce Labs can include new technologies like generative AI, which can reduce the human effort in writing test cases. For example, in my current project, we reduced the time it took to complete user...
What is your primary use case for Sauce Labs?
I work as an automation engineer using Selenium WebDriver with Java, and API automation using Rest Assured with Java. I have also worked with Docker integration on AWS. Additionally, I have experie...
 

Overview

 

Sample Customers

St. Jude Children's Research Hospital, Accenture, Sony, Los Angeles Times, ADP, Verizon, T-Mobile, Wistia
Salesforce.com, Mozilla, Zendesk, Puppet Labs, Twitter, Bank of America, Eventbrite, Bleacher Report, Okta, Intuit, Travelocity, Sharecare, CapitalOne.
Find out what your peers are saying about CrossBrowserTesting vs. Sauce Labs and other solutions. Updated: April 2026.
887,041 professionals have used our research since 2012.