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CrossBrowserTesting vs Sauce Labs comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CrossBrowserTesting
Ranking in Functional Testing Tools
26th
Average Rating
9.0
Reviews Sentiment
7.6
Number of Reviews
19
Ranking in other categories
No ranking in other categories
Sauce Labs
Ranking in Functional Testing Tools
12th
Average Rating
8.8
Reviews Sentiment
7.2
Number of Reviews
113
Ranking in other categories
Test Automation Tools (16th)
 

Mindshare comparison

As of April 2026, in the Functional Testing Tools category, the mindshare of CrossBrowserTesting is 1.5%, up from 0.7% compared to the previous year. The mindshare of Sauce Labs is 4.5%, down from 5.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Functional Testing Tools Mindshare Distribution
ProductMindshare (%)
Sauce Labs4.5%
CrossBrowserTesting1.5%
Other94.0%
Functional Testing Tools
 

Featured Reviews

CN
Senior DevOps Engineer at a financial services firm with 10,001+ employees
Knowledgeable support, scalable, and stable
We use CrossBrowserTesting for testing our web-based applications We had some issues with the onboarding process and the cloud conductivity could improve. I have used CrossBrowserTesting within the past 12 months. CrossBrowserTesting is stable. I have found CrossBrowserTesting to be scalable.…
AnupKumar4 - PeerSpot reviewer
Senior QA Automation Engineer at Xoriant
Offers good stability and robust but lacks generative AI capabilities
Technical support is equally very important. If you talk about anything deployed to production, and the project is live, customers are using that, and they might face some issues, some functional issues. That's when support people play a role in identifying the fix or the incident. Based on that, we create an incident based on the customer defect or whatever. Once the incident gets raised, the support will play a role in working on that particular incident. If it's a code-based incident, administration, or integration issue, support people play a big role in resolving those issues before reaching the exact developers.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"CrossBrowserTesting allows us to test our site with real-world devices in real-world scenarios and find what we're missing."
"I have found CrossBrowserTesting to be scalable."
"It has increased the speed of our regression testing."
"It has increased the speed of our regression testing."
"The CrossBrowserTesting Selenium API and live test features have greatly improved our team's ability to quickly and effectively perform QA."
"At the moment, all our deploys depend on results of automation. If the tests are failing, then we know that something is wrong at the early stages of development."
"SmartBear has excellent, informative webinars, so keep an eye out for those."
"Selenium Grid allows testing multiple platforms to insure functionality for most users."
"The temporary storage they are giving is just awesome."
"We no longer need to support a huge farm of mobile devices - SauceLabs Real Device Cloud works pretty well for us."
"I never faced any issues with the stability."
"But with Sauce Labs, we were able to use Remote WebDriver and connect to their VMs which have all the combinations we are looking for."
"It helped to integrate our performance testing and UAT, which helped to deliver a bug free software for our customers."
"Customer Service: Excellent, so far. Technical Support: Excellent, so far."
"They update for the latest browsers and mobile phones and support a lot of combinations. They have 1,000-plus desktop combinations and browser versions, which is really great. We need that at Applause. The all-in-one testing suite aspect of it is really important because most of our clients prefer to go to one place."
"With that information at hand you should be equipped to make an informed buying decision that you won’t regret."
 

Cons

"Sometimes the testing is slow."
"This solution would benefit from faster testing and support for more devices."
"I have had quite a few issues trying to use a virtual machine to test our application on."
"We had some issues with the onboarding process and the cloud conductivity could improve."
"It would be useful if we can run the live-testing test cases on multiple platforms at the same time, instead of waiting for one session to finish."
"The "Getting Started" documentation for Selenium testing could be improved."
"A wider range of physical devices with more browser versions in the Selenium Grid would be great to insure users with out-of-date devices are able to interact with our sites."
"We had some issues with the onboarding process and the cloud conductivity could improve."
"We had some specific features that we opened tickets on, although they were not earth-shattering."
"Integration with Github, as well as several other similar tools, could be improved."
"We still see simulators for a few mobiles in their VM's, we want to test on real devices."
"Internet connectivity to real devices has been a challenge."
"I would like for there to be more detail in regards to the quality of our code i.e. how many failures occurred, how many passed based on industry standard metrics, etc."
"This product is not super scalable, because you have a very specific number of VMs that you can use."
"Another feature that could still be improved on is more error clarity. Sometimes when running automated scripts the test will fail on the device side instead of the script and errors only show a 500 try again message instead of a detailed script that could of a been a timeout error from the code."
"Sometimes pasting text while using "text object" does not seem to work, and it slows down testing times quite a bit."
 

Pricing and Cost Advice

"It is worth the pricing as the product is supported on multiple platforms and browsers."
"SmartBear offers bundles of products that work together."
"A few intermediary pricing options for small QA teams would be nice, e.g., unlimited screenshots, "as you need it" parallel tests, etc."
"The lowest price point is very reasonable. It is also useful if only one person in the company needs to check on the browser display."
"CrossBrowserTesting offered the best value for its price."
"Go ahead please. Try it at a smaller scale."
"With respect to pricing, they did a bundled discount because we went with Sauce Labs for both mobile and browser. They were very competitive on pricing and provided a bundle discount for us as a larger customer."
"Cost-wise, it's decent. If you have to get the base version out of it, it's the best solution to go with. As compared to other cloud service providers, the pricing of Sauce Labs is decent."
"​Now that we have an enterprise license, we no longer have to worry about minutes each month!​"
"When you reach the Enterprise licensing tier, base level being with 10 concurrent test sessions, pricing is essentially per-unit-of-concurrency thereafter with a relatively linear increase and not much benefit for "bulk"."
"The pricing is reasonable due to the amount of diversity that they provide. However, I feel they might be more flexible to bargain based on their relationship with our organization."
"We pay for a specific number of VMs."
"Their pricing is incredibly competitive."
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Comms Service Provider
9%
Construction Company
9%
Transportation Company
7%
Financial Services Firm
13%
Computer Software Company
7%
Comms Service Provider
7%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise5
Large Enterprise10
By reviewers
Company SizeCount
Small Business33
Midsize Enterprise26
Large Enterprise73
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about Sauce Labs?
It has significantly enhanced our testing accuracy by approximately 50%.
What needs improvement with Sauce Labs?
Sauce Labs can include new technologies like generative AI, which can reduce the human effort in writing test cases. For example, in my current project, we reduced the time it took to complete user...
What is your primary use case for Sauce Labs?
I work as an automation engineer using Selenium WebDriver with Java, and API automation using Rest Assured with Java. I have also worked with Docker integration on AWS. Additionally, I have experie...
 

Overview

 

Sample Customers

St. Jude Children's Research Hospital, Accenture, Sony, Los Angeles Times, ADP, Verizon, T-Mobile, Wistia
Salesforce.com, Mozilla, Zendesk, Puppet Labs, Twitter, Bank of America, Eventbrite, Bleacher Report, Okta, Intuit, Travelocity, Sharecare, CapitalOne.
Find out what your peers are saying about CrossBrowserTesting vs. Sauce Labs and other solutions. Updated: April 2026.
890,071 professionals have used our research since 2012.