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CrossBrowserTesting vs Sauce Labs comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CrossBrowserTesting
Ranking in Functional Testing Tools
26th
Average Rating
9.0
Reviews Sentiment
7.6
Number of Reviews
19
Ranking in other categories
No ranking in other categories
Sauce Labs
Ranking in Functional Testing Tools
12th
Average Rating
8.8
Reviews Sentiment
7.2
Number of Reviews
113
Ranking in other categories
Test Automation Tools (16th)
 

Mindshare comparison

As of April 2026, in the Functional Testing Tools category, the mindshare of CrossBrowserTesting is 1.5%, up from 0.7% compared to the previous year. The mindshare of Sauce Labs is 4.5%, down from 5.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Functional Testing Tools Mindshare Distribution
ProductMindshare (%)
Sauce Labs4.5%
CrossBrowserTesting1.5%
Other94.0%
Functional Testing Tools
 

Featured Reviews

CN
Senior DevOps Engineer at a financial services firm with 10,001+ employees
Knowledgeable support, scalable, and stable
We use CrossBrowserTesting for testing our web-based applications We had some issues with the onboarding process and the cloud conductivity could improve. I have used CrossBrowserTesting within the past 12 months. CrossBrowserTesting is stable. I have found CrossBrowserTesting to be scalable.…
AS
QA engineer at Siznam and Co
Provides real-time application monitoring, but the technical support services need improvement
They could improve the platform's customer support services. Many users, including myself, have experienced significant delays in response times and unsatisfactory resolutions when reaching out for assistance. The support team often provides generic recommendations that do not address the specific issues raised, leading to prolonged downtime. Additionally, there needs to be more proactive communication and follow-up on reported problems. Another area for improvement is keeping pace with updates to the latest libraries and technologies. For example, Sauce Labs' proprietary driver and Saucectl need to be updated more frequently to support the latest versions of popular testing frameworks like Playwright. This lag in compatibility means that users may miss out on critical features and improvements available in newer versions, necessitating workarounds or compromises in their testing workflows.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"CrossBrowserTesting improved my organization because it eliminates the need for a physical device with a tester to cover our used browsers."
"I can run a page through the screenshot tool, then send a URL with the results to my team."
"CrossBrowserTesting helps a lot with the responsive testing in different mobiles and browsers and has good tools for our testing like taking videos and screenshots."
"The CrossBrowserTesting Selenium API and live test features have greatly improved our team's ability to quickly and effectively perform QA."
"Video recording of the script running in a cloud server."
"SmartBear has excellent, informative webinars, so keep an eye out for those."
"At the moment, all our deploys depend on results of automation."
"Overall, this solution has proved useful to our organization, and with future improvements and the hopeful addition of devices, it will continue to be a tool we use daily."
"Free and unlimited access to a variety of browsers to test your website in a real environment, not just simulating behavior."
"It runs on the cloud, so you don't have physical setups to run all of this."
"The insights section provides a great overall state of the automation suite and can identify trends relatively quickly. If we see a dip in our passing rate over time, we can look at what changed when the test started failing to find the root cause rather than doing a quick fix to find that the test fails a short time later."
"Sauce Labs has one of the best infrastructures available for browser automation, and it keeps getting better."
"I have found it very valuable that Sauce Labs gives me the ability to integrate testing on multiple web browsers into our Jenkins Pipeline."
"There's no need for other physical devices anymore because everyone's using Sauce Labs."
"The most valuable feature is the ability to run concurrent automated tests up to a specified value, depending on what we are currently paying for."
"Typically, testing would take six days, and we got it down to one day."
 

Cons

"Sometimes the testing is slow."
"Elements of 'real' mobile/tablet testing could be sped up, as I still sometimes experience lag, which no one loves."
"Automated testing could be improved."
"A wider range of physical devices with more browser versions in the Selenium Grid would be great to insure users with out-of-date devices are able to interact with our sites."
"Being able to test on real devices via the virtual connection is wonderful, but it can cause some lag and load time issues while testing."
"We had some issues with the onboarding process and the cloud conductivity could improve."
"Sometimes, some of their instances fail, particularly in older versions of browsers."
"There should be more detailed training on CrossBrowserTesting."
"The pricing model of Sauce Labs could be more flexible. Sauce Labs has just one price for the type of solution and a set number of devices. Other solutions have a fee for the base solution and an additional cost per device. If you're a smaller organization, you have to consider your needs. Some smaller companies still need to test various devices, so my advice is to start small and scale up as needed. We had initially planned to start big, but that would have been a big waste."
"Better and programmatic controls on request/response recordings and sharing with developers."
"We encountered minor issues with stability from time to time but Sauce Labs continues to make improvements."
"Progress towards reducing application testing time can be made."
"Speed."
"User account management needs an overhauls, allowing for user groups rather than just a hierarchy structure."
"Sauce Labs needs to be improved in the different platforms for farm testing, like iOS and Android farm testing and farm testing web browsers.​"
"Sometimes pasting text while using "text object" does not seem to work, and it slows down testing times quite a bit."
 

Pricing and Cost Advice

"SmartBear offers bundles of products that work together."
"CrossBrowserTesting offered the best value for its price."
"It is worth the pricing as the product is supported on multiple platforms and browsers."
"The lowest price point is very reasonable. It is also useful if only one person in the company needs to check on the browser display."
"A few intermediary pricing options for small QA teams would be nice, e.g., unlimited screenshots, "as you need it" parallel tests, etc."
"When you reach the Enterprise licensing tier, base level being with 10 concurrent test sessions, pricing is essentially per-unit-of-concurrency thereafter with a relatively linear increase and not much benefit for "bulk"."
"Trial the product and see if it suits your needs."
"With respect to pricing, they did a bundled discount because we went with Sauce Labs for both mobile and browser. They were very competitive on pricing and provided a bundle discount for us as a larger customer."
"It could be less like pay-per-use with a lower rate."
"Their pricing is incredibly competitive."
"They could improve on the pricing because it seems pretty expensive. I'm sure it's justified, but it's expensive."
"Go ahead please. Try it at a smaller scale."
"Try the free trial and work with a Sauce Labs representative to see what package works best for your application(s)."
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Comms Service Provider
9%
Construction Company
9%
Transportation Company
7%
Financial Services Firm
13%
Computer Software Company
7%
Comms Service Provider
7%
Construction Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise5
Large Enterprise10
By reviewers
Company SizeCount
Small Business33
Midsize Enterprise26
Large Enterprise73
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about Sauce Labs?
It has significantly enhanced our testing accuracy by approximately 50%.
What needs improvement with Sauce Labs?
Sauce Labs can include new technologies like generative AI, which can reduce the human effort in writing test cases. For example, in my current project, we reduced the time it took to complete user...
What is your primary use case for Sauce Labs?
I work as an automation engineer using Selenium WebDriver with Java, and API automation using Rest Assured with Java. I have also worked with Docker integration on AWS. Additionally, I have experie...
 

Overview

 

Sample Customers

St. Jude Children's Research Hospital, Accenture, Sony, Los Angeles Times, ADP, Verizon, T-Mobile, Wistia
Salesforce.com, Mozilla, Zendesk, Puppet Labs, Twitter, Bank of America, Eventbrite, Bleacher Report, Okta, Intuit, Travelocity, Sharecare, CapitalOne.
Find out what your peers are saying about CrossBrowserTesting vs. Sauce Labs and other solutions. Updated: April 2026.
889,955 professionals have used our research since 2012.