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CrossBrowserTesting vs Sauce Labs comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CrossBrowserTesting
Ranking in Functional Testing Tools
26th
Average Rating
9.0
Reviews Sentiment
7.6
Number of Reviews
19
Ranking in other categories
No ranking in other categories
Sauce Labs
Ranking in Functional Testing Tools
12th
Average Rating
8.8
Reviews Sentiment
7.2
Number of Reviews
113
Ranking in other categories
Test Automation Tools (16th)
 

Mindshare comparison

As of April 2026, in the Functional Testing Tools category, the mindshare of CrossBrowserTesting is 1.5%, up from 0.7% compared to the previous year. The mindshare of Sauce Labs is 4.5%, down from 5.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Functional Testing Tools Mindshare Distribution
ProductMindshare (%)
Sauce Labs4.5%
CrossBrowserTesting1.5%
Other94.0%
Functional Testing Tools
 

Featured Reviews

CN
Senior DevOps Engineer at a financial services firm with 10,001+ employees
Knowledgeable support, scalable, and stable
We use CrossBrowserTesting for testing our web-based applications We had some issues with the onboarding process and the cloud conductivity could improve. I have used CrossBrowserTesting within the past 12 months. CrossBrowserTesting is stable. I have found CrossBrowserTesting to be scalable.…
AS
QA engineer at Siznam and Co
Provides real-time application monitoring, but the technical support services need improvement
They could improve the platform's customer support services. Many users, including myself, have experienced significant delays in response times and unsatisfactory resolutions when reaching out for assistance. The support team often provides generic recommendations that do not address the specific issues raised, leading to prolonged downtime. Additionally, there needs to be more proactive communication and follow-up on reported problems. Another area for improvement is keeping pace with updates to the latest libraries and technologies. For example, Sauce Labs' proprietary driver and Saucectl need to be updated more frequently to support the latest versions of popular testing frameworks like Playwright. This lag in compatibility means that users may miss out on critical features and improvements available in newer versions, necessitating workarounds or compromises in their testing workflows.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Due to serious testing needs across platforms and devices, we found CrossBrowserTesting a useful tool as it has the capability for functional testing, UI testing, automated testing just on few clicks."
"It was the perfect solution that saved us time and money to perform web viewing tests on real devices, which allowed our team to correct multiple failures in devices."
"We would not be able to provide our services without their tools."
"It was the perfect solution that saved us time and money to perform web viewing tests on real devices, which allowed our team to correct multiple failures in devices."
"Overall, the product does what we need and does it well."
"Selenium Grid allows testing multiple platforms to insure functionality for most users."
"CBT has made it easier to troubleshoot issues across devices when we do not have actual access to those specific devices."
"It has increased the speed of our regression testing."
"Customer Service: Excellent, so far. Technical Support: Excellent, so far."
"They update for the latest browsers and mobile phones and support a lot of combinations. They have 1,000-plus desktop combinations and browser versions, which is really great. We need that at Applause. The all-in-one testing suite aspect of it is really important because most of our clients prefer to go to one place."
"Sauce Labs is great in that you can spin up a virtual machine of one of many different configurations and quickly get your test up and running."
"The most valuable feature is the cross-browser feature, it has many android and iOS devices both simulators and real devices. It's easy to integrate. I also like video recording too."
"It improved our organisation by reducing escaped bugs."
"Their customer service is excellent."
"Sauce Labs is one of the smoothest products we've integrated with and currently use."
"Sauce has all of the wanted features, from just about any major OS, any major browser, and different resolutions."
 

Cons

"Elements of 'real' mobile/tablet testing could be sped up."
"It would be useful if we can run the live-testing test cases on multiple platforms at the same time, instead of waiting for one session to finish."
"The speed connection in mobile devices could be improved, because sometimes the load time is uncertain."
"Sometimes the testing is slow."
"The speed to connect to mobile devices needs improvement, and sometimes the connection fails."
"The five minute timeouts can cause irritation if you have just popped away to consult some supporting documentation."
"There should be more detailed training on CrossBrowserTesting."
"Elements of 'real' mobile/tablet testing could be sped up, as I still sometimes experience lag, which no one loves."
"User account management needs an overhauls, allowing for user groups rather than just a hierarchy structure."
"Customer Service: Three out of five. Technical Support: Three out of five."
"The ability to install profiles on iOS real mobile devices should be included."
"The testing process is difficult. I need to prove the complete competency of the tool, and I am finding that challenging."
"Sauce Labs' dashboard could be improved by adding more filters and allowing more customization options."
"Unable to segregate reports for tests that are currently being developed, and might not be returning useful results."
"We had some specific features that we opened tickets on, although they were not earth-shattering."
"Provide an automation framework suite for basic websites"
 

Pricing and Cost Advice

"SmartBear offers bundles of products that work together."
"It is worth the pricing as the product is supported on multiple platforms and browsers."
"CrossBrowserTesting offered the best value for its price."
"The lowest price point is very reasonable. It is also useful if only one person in the company needs to check on the browser display."
"A few intermediary pricing options for small QA teams would be nice, e.g., unlimited screenshots, "as you need it" parallel tests, etc."
"The pricing is reasonable due to the amount of diversity that they provide. However, I feel they might be more flexible to bargain based on their relationship with our organization."
"The pricing is definitely on the higher end, and there are other options that are more cost-effective."
"Their pricing is incredibly competitive."
"We pay for a specific number of VMs."
"When you reach the Enterprise licensing tier, base level being with 10 concurrent test sessions, pricing is essentially per-unit-of-concurrency thereafter with a relatively linear increase and not much benefit for "bulk"."
"Cost-wise, it's decent. If you have to get the base version out of it, it's the best solution to go with. As compared to other cloud service providers, the pricing of Sauce Labs is decent."
"Go ahead please. Try it at a smaller scale."
"We have an enterprise account; it has worked great for our needs."
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Comms Service Provider
9%
Construction Company
9%
Transportation Company
7%
Financial Services Firm
13%
Computer Software Company
8%
Comms Service Provider
7%
Construction Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise5
Large Enterprise10
By reviewers
Company SizeCount
Small Business33
Midsize Enterprise26
Large Enterprise73
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about Sauce Labs?
It has significantly enhanced our testing accuracy by approximately 50%.
What needs improvement with Sauce Labs?
Sauce Labs can include new technologies like generative AI, which can reduce the human effort in writing test cases. For example, in my current project, we reduced the time it took to complete user...
What is your primary use case for Sauce Labs?
I work as an automation engineer using Selenium WebDriver with Java, and API automation using Rest Assured with Java. I have also worked with Docker integration on AWS. Additionally, I have experie...
 

Overview

 

Sample Customers

St. Jude Children's Research Hospital, Accenture, Sony, Los Angeles Times, ADP, Verizon, T-Mobile, Wistia
Salesforce.com, Mozilla, Zendesk, Puppet Labs, Twitter, Bank of America, Eventbrite, Bleacher Report, Okta, Intuit, Travelocity, Sharecare, CapitalOne.
Find out what your peers are saying about CrossBrowserTesting vs. Sauce Labs and other solutions. Updated: April 2026.
887,041 professionals have used our research since 2012.