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CrossBrowserTesting vs Sauce Labs comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CrossBrowserTesting
Ranking in Functional Testing Tools
26th
Average Rating
9.0
Reviews Sentiment
7.6
Number of Reviews
19
Ranking in other categories
No ranking in other categories
Sauce Labs
Ranking in Functional Testing Tools
12th
Average Rating
8.8
Reviews Sentiment
7.2
Number of Reviews
113
Ranking in other categories
Test Automation Tools (16th)
 

Mindshare comparison

As of March 2026, in the Functional Testing Tools category, the mindshare of CrossBrowserTesting is 1.6%, up from 0.7% compared to the previous year. The mindshare of Sauce Labs is 4.6%, down from 6.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Functional Testing Tools Mindshare Distribution
ProductMindshare (%)
Sauce Labs4.6%
CrossBrowserTesting1.6%
Other93.8%
Functional Testing Tools
 

Featured Reviews

CN
Senior DevOps Engineer at a financial services firm with 10,001+ employees
Knowledgeable support, scalable, and stable
We use CrossBrowserTesting for testing our web-based applications We had some issues with the onboarding process and the cloud conductivity could improve. I have used CrossBrowserTesting within the past 12 months. CrossBrowserTesting is stable. I have found CrossBrowserTesting to be scalable.…
AS
QA engineer at Siznam and Co
Provides real-time application monitoring, but the technical support services need improvement
They could improve the platform's customer support services. Many users, including myself, have experienced significant delays in response times and unsatisfactory resolutions when reaching out for assistance. The support team often provides generic recommendations that do not address the specific issues raised, leading to prolonged downtime. Additionally, there needs to be more proactive communication and follow-up on reported problems. Another area for improvement is keeping pace with updates to the latest libraries and technologies. For example, Sauce Labs' proprietary driver and Saucectl need to be updated more frequently to support the latest versions of popular testing frameworks like Playwright. This lag in compatibility means that users may miss out on critical features and improvements available in newer versions, necessitating workarounds or compromises in their testing workflows.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"When I started to work on testing automation, I was very excited about how easy it is to run tests on different browsers. It was just a matter of configuration."
"When developing new pages that have questionable functionality or coding, we will often use CBT to test it in a browser. CBT works with our testing environment and development site."
"With screenshots, I can quickly verify a page looks universally good in minutes."
"I am able to continuously test my new releases across browser versions without issues."
"The extensive range of products available to simulate is something I have come to appreciate as it has resulted in an ability to broaden the scope of our tests."
"Video recording of the script running in a cloud server."
"The support team is top-notch. I have a great relationship with them. They are extremely honest and responsive."
"The CrossBrowserTesting Selenium API and live test features have greatly improved our team's ability to quickly and effectively perform QA."
"Live device testing. As we all know, It's really hard and challenging to find/purchase many real devices to test because it will be costly and not all the team can be able to purchase all of the devices out there. We used to have a lot of real devices under our labs. However, it is really time-consuming to maintain those devices and make sure they are up to date with the testing requirements."
"I never faced any issues with the stability."
"Since this is an all-in-one testing site, we are able to take advantage of the browser OS combinations, mobile emulators and simulators, and real mobile devices. This is important to us since we have a variety of users, browsers, OS, etc."
"Allows us to do JIRA Cloud and BambooHR Integration."
"The most valuable feature is cross-browser, cross-OS, cross-mobile device testing."
"The most critical thing is that this software aligns with our Agile and DevOps way of doing things. It integrates with kickoff scripts through DevOps."
"Maintaining many environments for test is a bear. These guys make it so easy with their CI integration that you can have tests going in after a few hours."
"It provides a comprehensive selection of browsers and platform versions for our test automations and CI/CD pipeline process. It also provides a comprehensive set of virtual mobile devices, which we can configure for our automation and availability. These features are valuable for us when it comes to testing our applications. We have a website and mobile applications that we want to test and diversify to various browsers and mobile devices as well as restore various versions. This helps us to find bugs that users might be facing and correct them."
 

Cons

"Being able to test on real devices via the virtual connection is wonderful, but it can cause some lag and load time issues while testing."
"I have experienced some lagging issues, and it does not seem like all of the testing environments are configured the same."
"The screenshot tool defaults to a screen layout instead of a full page test. I find it a bit cumbersome that I can't have it run a full screenshot as my default."
"We had some issues with the onboarding process and the cloud conductivity could improve."
"Sometimes, some of their instances fail, particularly in older versions of browsers."
"A wider range of physical devices with more browser versions in the Selenium Grid would be great to insure users with out-of-date devices are able to interact with our sites."
"The five minute timeouts can cause irritation if you have just popped away to consult some supporting documentation."
"I have had quite a few issues trying to use a virtual machine to test our application on."
"I would like for there to be more detail in regards to the quality of our code i.e. how many failures occurred, how many passed based on industry standard metrics, etc."
"The real concern is the load time of applications or real devices when we start our tests. It takes some time to load the application or web browser. Sometimes, it is frustrating too. Since they are real devices, we understand it takes some time to load. However, if it were to improve, then that would be a great asset to the solution. So, we would like better responsive times when opening applications and running tests."
"Multi-domain SSO is a big concern for us right now, especially as we've been merged into a larger company. I suddenly have teams coming from 20 different domains, and because the main master Sauce Labs account is locked down to one SSO domain, there are teams that can't run a test right now. I've heard they're working on a solution and they've been very communicative with us about it. A solution to that would help us a lot."
"Sometimes pasting text while using "text object" does not seem to work, and it slows down testing times quite a bit."
"Latency, due to Sauce Labs being a cloud-based solution, has been a concern. We work in different continents and countries, but last time I checked, Sauce Labs was only offering two data centers, one in the EU and another in the US. If you're not in either of those two places, you would have latency and issues running your test cases."
"The ability to configure the memory and CPU for the test machines should be included."
"If I had to speak of an area that could be improved it would probably have to be the speed of interaction with the devices. There is at times a considerable amount of lag while using some of the virtual and at times even physical device farm"
"Sauce Labs' dashboard could be improved by adding more filters and allowing more customization options. There was one instance where the dashboard on the Sauce Labs UI didn't meet our requirements, so we had to use the Sauce Labs API to create some apps and dashboards on our own. The API endpoints could be a little more robust and customizable."
 

Pricing and Cost Advice

"A few intermediary pricing options for small QA teams would be nice, e.g., unlimited screenshots, "as you need it" parallel tests, etc."
"CrossBrowserTesting offered the best value for its price."
"It is worth the pricing as the product is supported on multiple platforms and browsers."
"SmartBear offers bundles of products that work together."
"The lowest price point is very reasonable. It is also useful if only one person in the company needs to check on the browser display."
"We pay for a specific number of VMs."
"Try the free trial and work with a Sauce Labs representative to see what package works best for your application(s)."
"With respect to pricing, they did a bundled discount because we went with Sauce Labs for both mobile and browser. They were very competitive on pricing and provided a bundle discount for us as a larger customer."
"It is an expensive tool."
"Cost-wise, it's decent. If you have to get the base version out of it, it's the best solution to go with. As compared to other cloud service providers, the pricing of Sauce Labs is decent."
"We have an enterprise account; it has worked great for our needs."
"They could improve on the pricing because it seems pretty expensive. I'm sure it's justified, but it's expensive."
"We did initially go with Sauce Labs because of the pricing and integration."
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Top Industries

By visitors reading reviews
Computer Software Company
15%
Comms Service Provider
8%
Educational Organization
8%
Performing Arts
8%
Financial Services Firm
13%
Computer Software Company
9%
Comms Service Provider
7%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise5
Large Enterprise10
By reviewers
Company SizeCount
Small Business33
Midsize Enterprise26
Large Enterprise73
 

Questions from the Community

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What do you like most about Sauce Labs?
It has significantly enhanced our testing accuracy by approximately 50%.
What needs improvement with Sauce Labs?
Sauce Labs can include new technologies like generative AI, which can reduce the human effort in writing test cases. For example, in my current project, we reduced the time it took to complete user...
What is your primary use case for Sauce Labs?
I work as an automation engineer using Selenium WebDriver with Java, and API automation using Rest Assured with Java. I have also worked with Docker integration on AWS. Additionally, I have experie...
 

Overview

 

Sample Customers

St. Jude Children's Research Hospital, Accenture, Sony, Los Angeles Times, ADP, Verizon, T-Mobile, Wistia
Salesforce.com, Mozilla, Zendesk, Puppet Labs, Twitter, Bank of America, Eventbrite, Bleacher Report, Okta, Intuit, Travelocity, Sharecare, CapitalOne.
Find out what your peers are saying about CrossBrowserTesting vs. Sauce Labs and other solutions. Updated: March 2026.
884,192 professionals have used our research since 2012.