BrowserStack vs CrossBrowserTesting comparison

BrowserStack and SmartBear are both solutions in the Functional Testing Tools category. BrowserStack is ranked #4 with an average rating of 8.3, while SmartBear is ranked #26. BrowserStack holds a 9.5% mindshare in FT, compared to SmartBear’s 1.0% mindshare. Additionally, 100% of BrowserStack users are willing to recommend the solution, compared to 100% of SmartBear users who would recommend it.

BrowserStack

Read 26 BrowserStack reviews

4,635 Views
4,264 Comparison Views

100% willing to recommend

CrossBrowserTesting

Read 19 CrossBrowserTesting reviews

588 Views
517 Comparison Views

100% willing to recommend

BrowserStack

CrossBrowserTesting

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Executive SummaryUpdated on Dec 18, 2024

BrowserStack and CrossBrowserTesting are competitors in the cross-browser testing space. BrowserStack seems to have an edge with higher user-reported satisfaction owing to its comprehensive feature set and perceived value, while CrossBrowserTesting appeals to budget-focused users with its competitive pricing.

Features: BrowserStack offers live testing across various browsers and devices, automated Selenium testing, and integration with developer tools. CrossBrowserTesting distinguishes itself with local testing capabilities, advanced screenshot comparisons, and session replay features.

Room for Improvement: BrowserStack could enhance its pricing model to attract more budget-conscious users, improve its feature discovery during trial periods, and offer more free credits for trial users. CrossBrowserTesting could benefit from improving its screenshot accuracy, enhancing its integration with more development tools, and increasing platform stability under high loads.

Ease of Deployment and Customer Service: BrowserStack is praised for its quick deployment and efficient customer support, facilitating smooth operations. CrossBrowserTesting offers a straightforward deployment and reliable support, though BrowserStack is often seen as faster.

Pricing and ROI: BrowserStack’s pricing is considered premium, justified by its extensive features, leading to high ROI if fully utilized. CrossBrowserTesting presents a more economical option, which appeals to those with tighter budgets but may result in varying ROI when compared purely on feature depth.

To learn more, read our detailed BrowserStack vs. CrossBrowserTesting Report (Updated: September 2025).

Buyer's Guide

BrowserStack vs. CrossBrowserTesting

September 2025

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Helped 872,869 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BrowserStack

Ranking in Functional Testing Tools

4th

Average Rating

8.0

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

AI-Augmented Software-Testing Tools (1st)

CrossBrowserTesting

Ranking in Functional Testing Tools

26th

Average Rating

9.0

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of November 2025, in the Functional Testing Tools category, the mindshare of BrowserStack is 9.5%, down from 10.7% compared to the previous year. The mindshare of CrossBrowserTesting is 1.0%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Functional Testing Tools Market Share Distribution
Product	Market Share (%)
BrowserStack	9.5%
CrossBrowserTesting	1.0%
Other	89.5%

Functional Testing Tools

Featured Reviews

ANand Kale

Sr Practice Lead - Business and Experience Transformation at Peristent Systems

Good in the area of automation and offers a high test coverage to users

I integrated BrowserStack into our company's web and application test workflows because it has plugins that work with browsers and applications, allowing for cross-browser testing. BrowserStack was really helpful for cross-browser testing in areas involving mobiles, web applications, or tablets. The tool can help with the testing across all applications. I have not experienced any time-saving feature from the use of the tool. My company uses the product for real-device testing since it has a bunch of devices in our library. My company has a repository where we do manual testing. BrowserStack improved the quality of our company's applications. Improvements I have seen with the testing part revolve around the fact that it is able to do testing at a fast pace. The quality of the product is better since it can go through all the parts of the applications, meaning it can provide high test coverage. The tool is also good in the area of automation. The test coverage is higher, and the time taken during the testing phase is less due to automation. I have not used the product's integration capabilities since my company doesn't have the option to look at other QA testing tools like Selenium, which can be used for the automation capabilities provided. The product should offer more support for cross-browser testing, device testing, and testing across multiple devices. I rate the tool an eight out of ten.

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CharlesNetshivhera

Senior DevOps Engineer at a financial services firm with 10,001+ employees

Knowledgeable support, scalable, and stable

We use CrossBrowserTesting for testing our web-based applications We had some issues with the onboarding process and the cloud conductivity could improve. I have used CrossBrowserTesting within the past 12 months. CrossBrowserTesting is stable. I have found CrossBrowserTesting to be scalable.…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Maintenance of the solution is easy."

"The speed of the solution and its performance are valuable."

"Testing across devices and browsers without maintaining that inventory is invaluable."

"It just added some flexibility. There was nothing that improved our coding standards, etc. because all of our UIs were functional before we tried it."

"It is a stable solution. There's no lagging and jittering."

"The device farm is one of the positive impacts we have seen from using BrowserStack."

"The most valuable feature of BrowserStack is the ability to do manual testing."

"I have found that BrowserStack is stable."

More BrowserStack pros

"It has increased the speed of our regression testing."

"Selenium Grid allows testing multiple platforms to insure functionality for most users."

"I must acknowledge that the customer support has been A++ when I have run into problems."

"When I started to work on testing automation, I was very excited about how easy it is to run tests on different browsers. It was just a matter of configuration."

"The extensive range of products available to simulate is something I have come to appreciate as it has resulted in an ability to broaden the scope of our tests."

"The screen shot portal is essential for an easy way to run tests across hundreds of browsers and retrieve screenshots which then indicate success or failure."

"The ability to choose from many devices is the best feature."

"The support team is top-notch. I have a great relationship with them. They are extremely honest and responsive."

More CrossBrowserTesting pros

Cons

"Customer support could be better. We tried to implement and explore this product with the vendor or reseller's help, but we haven't had any good response about the product."

"I would like to see clearer visibility."

"We are struggling to do local testing."

"BrowserStack is scalable, but cost is significant for those living in Mexico."

"It is difficult to use for someone who has little to no experience."

"There is room for improvement in pricing."

"Connectivity can sometimes mar the testing experience."

"Occasionally, there are disruptions in the connection which can interfere with our testing processes, especially when testing on phones."

More BrowserStack cons

"This solution would benefit from faster testing and support for more devices."

"The "Getting Started" documentation for Selenium testing could be improved."

"I have experienced some lagging issues, and it does not seem like all of the testing environments are configured the same."

"We had some issues with the onboarding process and the cloud conductivity could improve."

"There should be more detailed training on CrossBrowserTesting."

"Elements of 'real' mobile/tablet testing could be sped up."

"The five minute timeouts can cause irritation if you have just popped away to consult some supporting documentation."

"Sometimes, some of their instances fail, particularly in older versions of browsers."

More CrossBrowserTesting cons

Pricing and Cost Advice

"BrowserStack could have a better price, but good things have a price."

"The price of BrowserStack is high."

"The price is fine."

"Compared to other solutions, BrowserStack is one of the cheapest."

"My company found the product's license to be very compatible with our budget, and we pay 5,000 to 10,000 per year for licenses."

"As for pricing, I can't provide a clear evaluation as I'm not directly involved in those discussions."

"This solution costs less than competing products."

"There are different licenses available that can be customized. You can select the features that you want only to use which can be a cost-benefit."

"A few intermediary pricing options for small QA teams would be nice, e.g., unlimited screenshots, "as you need it" parallel tests, etc."

"SmartBear offers bundles of products that work together."

"CrossBrowserTesting offered the best value for its price."

"The lowest price point is very reasonable. It is also useful if only one person in the company needs to check on the browser display."

"It is worth the pricing as the product is supported on multiple platforms and browsers."

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Financial Services Firm

13%

Manufacturing Company

Comms Service Provider

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	7
Large Enterprise	10

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	5
Large Enterprise	10

Questions from the Community

What do you like most about BrowserStack?

The product's initial setup phase was not very difficult.

See all answers

What is your experience regarding pricing and costs for BrowserStack?

My company found the product's license to be very compatible with our budget, and we pay 5,000 to 10,000 per year for licenses.

See all answers

What needs improvement with BrowserStack?

In terms of improvements, they can make it snappier. Everything kind of works. They have locked down the phones, which is problematic because there are some test cases that require access to things...

See all answers

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Comparisons

LambdaTest vs BrowserStack

Compared 31% of the time

Sauce Labs vs BrowserStack

Compared 23% of the time

Perfecto vs BrowserStack

Compared 15% of the time

Tricentis Tosca vs BrowserStack

Compared 5% of the time

Selenium HQ vs BrowserStack

Compared 3% of the time

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Eggplant Test vs CrossBrowserTesting

Compared 17% of the time

OpenText Functional Testing vs CrossBrowserTesting

Compared 13% of the time

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Product Reports

Buyer's Guide

BrowserStack

November 2025

Download BrowserStack product report

Buyer's Guide

CrossBrowserTesting

November 2025

Download CrossBrowserTesting product report

Overview

BrowserStack is a cloud-based cross-browser testing tool that enables developers to test their websites across various browserson different operating systems and mobile devices, without requiring users to install virtual machines, devices or emulators.

BrowserStack

CrossBrowserTesting is a cloud testing platform that gives instant access to 1500+ different real desktop and mobile browsers for testers, developers, and designers.

Native debugging tools make manual testing easy to inspect and correct HTML, CSS, and JavaScript errors on any browser.
Take automated screenshots across multiple browsers at once, then compare side-by-side against historical test runs.

SmartBear

Sample Customers

Microsoft, RBS, jQuery, Expedia, Citrix, AIG

St. Jude Children's Research Hospital, Accenture, Sony, Los Angeles Times, ADP, Verizon, T-Mobile, Wistia

Buyer's Guide

BrowserStack vs. CrossBrowserTesting

September 2025

Free Report: BrowserStack vs. CrossBrowserTesting

Find out what your peers are saying about BrowserStack vs. CrossBrowserTesting and other solutions. Updated: September 2025.

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