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BrowserStack vs CrossBrowserTesting comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 3, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BrowserStack
Ranking in Functional Testing Tools
5th
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
33
Ranking in other categories
AI-Augmented Software-Testing Tools (1st)
CrossBrowserTesting
Ranking in Functional Testing Tools
27th
Average Rating
9.0
Reviews Sentiment
7.6
Number of Reviews
19
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2026, in the Functional Testing Tools category, the mindshare of BrowserStack is 4.1%, down from 10.8% compared to the previous year. The mindshare of CrossBrowserTesting is 1.4%, up from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Functional Testing Tools Mindshare Distribution
ProductMindshare (%)
BrowserStack4.1%
CrossBrowserTesting1.4%
Other94.5%
Functional Testing Tools
 

Featured Reviews

RM
Managing Technical Consultant at a tech vendor with 10,001+ employees
Cross-platform testing has accelerated releases and now needs smarter AI-driven test creation
The best features that BrowserStack offers include the ability to run manual and automated tests on real devices. We can create bugs, integrate it with other platforms like Jira or Azure, and use self-healing scripts with Selenium. We also have the test runs for different versions or with different frameworks, not just Selenium but with Playwright as well. Additionally, there are real-time dashboards and notifications sent when tests fail or when we need screenshots or recordings of test executions, and we can easily integrate this into our pipelines. BrowserStack has positively impacted my organization by providing an out-of-the-box solution for whole test executions across different projects for our automobile customers. We have worked on around twenty to thirty projects, and the need for a stable, customizable single test execution platform that supports different platforms has been met. It has helped manage the entire quality assurance of the product efficiently. The measurable improvements due to BrowserStack include a significant efficiency gain, allowing the whole team to collaborate on testing and communicate faster. Also, the easier integration with project management tools has been beneficial. The documentation of findings has improved, which helps us share insights with different project stakeholders.
CN
Senior DevOps Engineer at a financial services firm with 10,001+ employees
Knowledgeable support, scalable, and stable
We use CrossBrowserTesting for testing our web-based applications We had some issues with the onboarding process and the cloud conductivity could improve. I have used CrossBrowserTesting within the past 12 months. CrossBrowserTesting is stable. I have found CrossBrowserTesting to be scalable.…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"When we reached out to BrowserStack, they were great."
"More than a feature, it was the hardware support that we were able to get through the interfaces, and this helped us address a very rare requirement that had come up within our end customer's stack."
"The most valuable features are the variety of tools available."
"For BrowserStack, it's helpful for me to test on different devices."
"The most valuable feature is the variety the solution offers around the different types of devices, especially mobile devices."
"I have found that BrowserStack is stable."
"The product support for different OS and mobile devices is awesome."
"BrowserStack has positively impacted our organization by improving collaboration and showing quality improvements in releases, with the number of defects leaking into production significantly reduced."
"The most valuable feature is that it gives us real OS devices that are available to test, and we don't have to ensure that all of the devices are up to date."
"The screen shot portal is essential for an easy way to run tests across hundreds of browsers and retrieve screenshots which then indicate success or failure."
"I can run a page through the screenshot tool, then send a URL with the results to my team."
"I must acknowledge that the customer support has been A++ when I have run into problems."
"Due to serious testing needs across platforms and devices, we found CrossBrowserTesting a useful tool as it has the capability for functional testing, UI testing, automated testing just on few clicks."
"Aside from speeding up our processes, it also allowed us to tie in our automated test scenarios and integrate our reporting tools to make the entire process efficient and hassle free."
"CrossBrowserTesting helps a lot with the responsive testing in different mobiles and browsers and has good tools for our testing like taking videos and screenshots."
"The ability to replay sessions is valuable for tracking down issues."
 

Cons

"I think a possible improvement for BrowserStack could be adding features such as sending SMS or making FaceTime calls because, as far as I know, those features are not available at the moment."
"Connectivity can sometimes mar the testing experience."
"My experience with pricing was that it was a bit on the higher side, around three hundred dollars per user per month, and I hoped it could be reduced."
"We are struggling to do local testing."
"We are having difficulty with the payment system for the BrowserStack team, as they only accept credit cards and we are encountering some issues."
"Improvements for BrowserStack could include better usability when working under a private network or a VPN, since it can be challenging to access restricted URLs."
"One of the biggest issues with BrowserStack is that if you don't have your network set up by the book, it's hard to get it to work with local desk machines."
"The solution is slow."
"Elements of 'real' mobile/tablet testing could be sped up, as I still sometimes experience lag, which no one loves."
"There should be more detailed training on CrossBrowserTesting."
"The "Getting Started" documentation for Selenium testing could be improved."
"The speed to connect to mobile devices needs improvement, and sometimes the connection fails."
"The five minute timeouts can cause irritation if you have just popped away to consult some supporting documentation."
"I have had quite a few issues trying to use a virtual machine to test our application on."
"This solution would benefit from faster testing and support for more devices."
"The speed connection in mobile devices could be improved, because sometimes the load time is uncertain."
 

Pricing and Cost Advice

"The price of BrowserStack is high."
"This solution costs less than competing products."
"As for pricing, I can't provide a clear evaluation as I'm not directly involved in those discussions."
"The price is fine."
"BrowserStack could have a better price, but good things have a price."
"My company found the product's license to be very compatible with our budget, and we pay 5,000 to 10,000 per year for licenses."
"Compared to other solutions, BrowserStack is one of the cheapest."
"There are different licenses available that can be customized. You can select the features that you want only to use which can be a cost-benefit."
"It is worth the pricing as the product is supported on multiple platforms and browsers."
"A few intermediary pricing options for small QA teams would be nice, e.g., unlimited screenshots, "as you need it" parallel tests, etc."
"SmartBear offers bundles of products that work together."
"The lowest price point is very reasonable. It is also useful if only one person in the company needs to check on the browser display."
"CrossBrowserTesting offered the best value for its price."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Manufacturing Company
10%
Comms Service Provider
7%
Computer Software Company
6%
Construction Company
15%
Financial Services Firm
10%
Comms Service Provider
9%
Transportation Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise8
Large Enterprise13
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise5
Large Enterprise10
 

Questions from the Community

What needs improvement with BrowserStack?
Improvements for BrowserStack could include better usability when working under a private network or a VPN, since it can be challenging to access restricted URLs. There are times when running an au...
What is your primary use case for BrowserStack?
In the start of my career, I performed functional testing on mobile devices and web applications, and I used BrowserStack for testing web applications and mobile applications for one year. My main ...
Ask a question
Earn 20 points
 

Overview

 

Sample Customers

Microsoft, RBS, jQuery, Expedia, Citrix, AIG
St. Jude Children's Research Hospital, Accenture, Sony, Los Angeles Times, ADP, Verizon, T-Mobile, Wistia
Find out what your peers are saying about BrowserStack vs. CrossBrowserTesting and other solutions. Updated: June 2026.
900,644 professionals have used our research since 2012.