BrowserStack vs CrossBrowserTesting comparison

BrowserStack and SmartBear are both solutions in the Functional Testing Tools category. BrowserStack is ranked #5 with an average rating of 8.3, while SmartBear is ranked #28. BrowserStack holds a 10.8% mindshare in FT, compared to SmartBear’s 0.8% mindshare. Additionally, 100% of BrowserStack users are willing to recommend the solution, compared to 100% of SmartBear users who would recommend it.

BrowserStack

Read 26 BrowserStack reviews

5,592 Views
3,443 Comparison Views

100% willing to recommend

CrossBrowserTesting

Read 19 CrossBrowserTesting reviews

529 Views
305 Comparison Views

100% willing to recommend

BrowserStack

CrossBrowserTesting

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Executive SummaryUpdated on Dec 18, 2024

BrowserStack and CrossBrowserTesting are competitors in the cross-browser testing space. BrowserStack seems to have an edge with higher user-reported satisfaction owing to its comprehensive feature set and perceived value, while CrossBrowserTesting appeals to budget-focused users with its competitive pricing.

Features: BrowserStack offers live testing across various browsers and devices, automated Selenium testing, and integration with developer tools. CrossBrowserTesting distinguishes itself with local testing capabilities, advanced screenshot comparisons, and session replay features.

Room for Improvement: BrowserStack could enhance its pricing model to attract more budget-conscious users, improve its feature discovery during trial periods, and offer more free credits for trial users. CrossBrowserTesting could benefit from improving its screenshot accuracy, enhancing its integration with more development tools, and increasing platform stability under high loads.

Ease of Deployment and Customer Service: BrowserStack is praised for its quick deployment and efficient customer support, facilitating smooth operations. CrossBrowserTesting offers a straightforward deployment and reliable support, though BrowserStack is often seen as faster.

Pricing and ROI: BrowserStack’s pricing is considered premium, justified by its extensive features, leading to high ROI if fully utilized. CrossBrowserTesting presents a more economical option, which appeals to those with tighter budgets but may result in varying ROI when compared purely on feature depth.

To learn more, read our detailed BrowserStack vs. CrossBrowserTesting Report (Updated: May 2025).

Buyer's Guide

BrowserStack vs. CrossBrowserTesting

May 2025

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Helped 856,873 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BrowserStack

Ranking in Functional Testing Tools

5th

Average Rating

8.0

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

AI-Augmented Software-Testing Tools (1st)

CrossBrowserTesting

Ranking in Functional Testing Tools

28th

Average Rating

9.0

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2025, in the Functional Testing Tools category, the mindshare of BrowserStack is 10.8%, up from 10.9% compared to the previous year. The mindshare of CrossBrowserTesting is 0.8%, down from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Functional Testing Tools

Featured Reviews

ANand Kale

Sr Practice Lead - Business and Experience Transformation at Peristent Systems

Good in the area of automation and offers a high test coverage to users

I integrated BrowserStack into our company's web and application test workflows because it has plugins that work with browsers and applications, allowing for cross-browser testing. BrowserStack was really helpful for cross-browser testing in areas involving mobiles, web applications, or tablets. The tool can help with the testing across all applications. I have not experienced any time-saving feature from the use of the tool. My company uses the product for real-device testing since it has a bunch of devices in our library. My company has a repository where we do manual testing. BrowserStack improved the quality of our company's applications. Improvements I have seen with the testing part revolve around the fact that it is able to do testing at a fast pace. The quality of the product is better since it can go through all the parts of the applications, meaning it can provide high test coverage. The tool is also good in the area of automation. The test coverage is higher, and the time taken during the testing phase is less due to automation. I have not used the product's integration capabilities since my company doesn't have the option to look at other QA testing tools like Selenium, which can be used for the automation capabilities provided. The product should offer more support for cross-browser testing, device testing, and testing across multiple devices. I rate the tool an eight out of ten.

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CharlesNetshivhera

Senior DevOps Engineer at a financial services firm with 10,001+ employees

Knowledgeable support, scalable, and stable

We use CrossBrowserTesting for testing our web-based applications We had some issues with the onboarding process and the cloud conductivity could improve. I have used CrossBrowserTesting within the past 12 months. CrossBrowserTesting is stable. I have found CrossBrowserTesting to be scalable.…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"BrowserStack's best feature is browser testing across different platforms, including mobile."

"It is a scalable solution."

"The most valuable feature is that it provides parallel and cross-browser testing. It enables us to run tests on multiple browsers or devices simultaneously."

"I've worked on testing integrations with BrowserStack, particularly with a platform called IT. This involves testing the registration process, including receiving verification codes on devices and phones. BrowserStack has been excellent for testing these integrations, providing a seamless workflow development experience."

"BrowserStack has lots of devices to choose from."

"It's helpful for me to test on different devices."

"The setup was quite simple. The website easily explains how to set it up and if you want to integrate it with BMP tools there are online simple step tutorials."

"The most valuable feature of BrowserStack is the ability to do manual testing."

More BrowserStack pros

"CrossBrowserTesting allows us to test our site with real-world devices in real-world scenarios and find what we're missing."

"I must acknowledge that the customer support has been A++ when I have run into problems."

"The support team is top-notch. I have a great relationship with them. They are extremely honest and responsive."

"I can run a page through the screenshot tool, then send a URL with the results to my team."

"When developing new pages that have questionable functionality or coding, we will often use CBT to test it in a browser. CBT works with our testing environment and development site."

"The CrossBrowserTesting Selenium API and live test features have greatly improved our team's ability to quickly and effectively perform QA."

"The ability to choose from many devices is the best feature."

"I am able to continuously test my new releases across browser versions without issues."

More CrossBrowserTesting pros

Cons

"If you are inactive for 30 minutes, the solution will close."

"Customer support could be better. We tried to implement and explore this product with the vendor or reseller's help, but we haven't had any good response about the product."

"BrowserStack operates at a slow pace, it could improve by making it faster."

"Occasionally, there are disruptions in the connection which can interfere with our testing processes, especially when testing on phones."

"I haven't seen AI in BrowserStack, making it in an area where improvements are required in the product."

"BrowserStack is scalable, but cost is significant for those living in Mexico."

"I would like to see clearer visibility."

"BrowserStack is very expensive and they keep increasing their cost, which is absolutely ridiculous, especially when someone like LambdaTest is coming through for literal thousands of dollars less, with the same services."

More BrowserStack cons

"Sometimes the testing is slow."

"The screenshot tool defaults to a screen layout instead of a full page test. I find it a bit cumbersome that I can't have it run a full screenshot as my default."

"We had some issues with the onboarding process and the cloud conductivity could improve."

"I have had quite a few issues trying to use a virtual machine to test our application on."

"There should be more detailed training on CrossBrowserTesting."

"The "Getting Started" documentation for Selenium testing could be improved."

"Sometimes, some of their instances fail, particularly in older versions of browsers."

"I have experienced some lagging issues, and it does not seem like all of the testing environments are configured the same."

More CrossBrowserTesting cons

Pricing and Cost Advice

"This solution costs less than competing products."

"The price of BrowserStack is high."

"My company found the product's license to be very compatible with our budget, and we pay 5,000 to 10,000 per year for licenses."

"Compared to other solutions, BrowserStack is one of the cheapest."

"The price is fine."

"BrowserStack could have a better price, but good things have a price."

"There are different licenses available that can be customized. You can select the features that you want only to use which can be a cost-benefit."

"As for pricing, I can't provide a clear evaluation as I'm not directly involved in those discussions."

"The lowest price point is very reasonable. It is also useful if only one person in the company needs to check on the browser display."

"CrossBrowserTesting offered the best value for its price."

"A few intermediary pricing options for small QA teams would be nice, e.g., unlimited screenshots, "as you need it" parallel tests, etc."

"SmartBear offers bundles of products that work together."

"It is worth the pricing as the product is supported on multiple platforms and browsers."

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Top Industries

By visitors reading reviews

Computer Software Company

15%

Financial Services Firm

14%

Manufacturing Company

Retailer

Computer Software Company

23%

Financial Services Firm

16%

Real Estate/Law Firm

10%

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about BrowserStack?

The product's initial setup phase was not very difficult.

See all answers

What is your experience regarding pricing and costs for BrowserStack?

My company found the product's license to be very compatible with our budget, and we pay 5,000 to 10,000 per year for licenses.

See all answers

What needs improvement with BrowserStack?

I haven't seen AI in BrowserStack, making it in an area where improvements are required in the product. Accessibility testing is an area of concern where improvements are required.

See all answers

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Comparisons

LambdaTest vs BrowserStack

Compared 35% of the time

Sauce Labs vs BrowserStack

Compared 23% of the time

Perfecto vs BrowserStack

Compared 17% of the time

Tricentis Tosca vs BrowserStack

Compared 5% of the time

Selenium HQ vs BrowserStack

Compared 3% of the time

More BrowserStack Competitors

Sauce Labs vs CrossBrowserTesting

Compared 19% of the time

More CrossBrowserTesting Competitors

Product Reports

Buyer's Guide

BrowserStack

June 2025

Download BrowserStack product report

Buyer's Guide

CrossBrowserTesting

June 2025

Download CrossBrowserTesting product report

Overview

BrowserStack is a cloud-based cross-browser testing tool that enables developers to test their websites across various browserson different operating systems and mobile devices, without requiring users to install virtual machines, devices or emulators.

BrowserStack

CrossBrowserTesting is a cloud testing platform that gives instant access to 1500+ different real desktop and mobile browsers for testers, developers, and designers.

Native debugging tools make manual testing easy to inspect and correct HTML, CSS, and JavaScript errors on any browser.
Take automated screenshots across multiple browsers at once, then compare side-by-side against historical test runs.

SmartBear

Sample Customers

Microsoft, RBS, jQuery, Expedia, Citrix, AIG

St. Jude Children's Research Hospital, Accenture, Sony, Los Angeles Times, ADP, Verizon, T-Mobile, Wistia

Buyer's Guide

BrowserStack vs. CrossBrowserTesting

May 2025

Free Report: BrowserStack vs. CrossBrowserTesting

Find out what your peers are saying about BrowserStack vs. CrossBrowserTesting and other solutions. Updated: May 2025.

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