BrowserStack vs CrossBrowserTesting comparison

BrowserStack and SmartBear are both solutions in the Functional Testing Tools category. BrowserStack is ranked #4 with an average rating of 8.3, while SmartBear is ranked #28. BrowserStack holds a 10.4% mindshare in FT, compared to SmartBear’s 0.7% mindshare. Additionally, 100% of BrowserStack users are willing to recommend the solution, compared to 100% of SmartBear users who would recommend it.

BrowserStack

Read 25 BrowserStack reviews

5,813 Views
4,866 Comparison Views

100% willing to recommend

CrossBrowserTesting

Read 19 CrossBrowserTesting reviews

589 Views
449 Comparison Views

100% willing to recommend

BrowserStack

CrossBrowserTesting

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Executive SummaryUpdated on Dec 18, 2024

BrowserStack and CrossBrowserTesting are competitors in the cross-browser testing space. BrowserStack seems to have an edge with higher user-reported satisfaction owing to its comprehensive feature set and perceived value, while CrossBrowserTesting appeals to budget-focused users with its competitive pricing.

Features: BrowserStack offers live testing across various browsers and devices, automated Selenium testing, and integration with developer tools. CrossBrowserTesting distinguishes itself with local testing capabilities, advanced screenshot comparisons, and session replay features.

Room for Improvement: BrowserStack could enhance its pricing model to attract more budget-conscious users, improve its feature discovery during trial periods, and offer more free credits for trial users. CrossBrowserTesting could benefit from improving its screenshot accuracy, enhancing its integration with more development tools, and increasing platform stability under high loads.

Ease of Deployment and Customer Service: BrowserStack is praised for its quick deployment and efficient customer support, facilitating smooth operations. CrossBrowserTesting offers a straightforward deployment and reliable support, though BrowserStack is often seen as faster.

Pricing and ROI: BrowserStack’s pricing is considered premium, justified by its extensive features, leading to high ROI if fully utilized. CrossBrowserTesting presents a more economical option, which appeals to those with tighter budgets but may result in varying ROI when compared purely on feature depth.

To learn more, read our detailed BrowserStack vs. CrossBrowserTesting Report (Updated: April 2025).

Buyer's Guide

BrowserStack vs. CrossBrowserTesting

April 2025

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Helped 849,686 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BrowserStack

Ranking in Functional Testing Tools

4th

Average Rating

8.0

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

AI-Augmented Software-Testing Tools (1st)

CrossBrowserTesting

Ranking in Functional Testing Tools

28th

Average Rating

9.0

Reviews Sentiment

7.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Functional Testing Tools category, the mindshare of BrowserStack is 10.4%, down from 10.7% compared to the previous year. The mindshare of CrossBrowserTesting is 0.7%, down from 1.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Functional Testing Tools

Featured Reviews

ANand Kale

Sr Practice Lead - Business and Experience Transformation at Peristent Systems

Good in the area of automation and offers a high test coverage to users

I integrated BrowserStack into our company's web and application test workflows because it has plugins that work with browsers and applications, allowing for cross-browser testing. BrowserStack was really helpful for cross-browser testing in areas involving mobiles, web applications, or tablets. The tool can help with the testing across all applications. I have not experienced any time-saving feature from the use of the tool. My company uses the product for real-device testing since it has a bunch of devices in our library. My company has a repository where we do manual testing. BrowserStack improved the quality of our company's applications. Improvements I have seen with the testing part revolve around the fact that it is able to do testing at a fast pace. The quality of the product is better since it can go through all the parts of the applications, meaning it can provide high test coverage. The tool is also good in the area of automation. The test coverage is higher, and the time taken during the testing phase is less due to automation. I have not used the product's integration capabilities since my company doesn't have the option to look at other QA testing tools like Selenium, which can be used for the automation capabilities provided. The product should offer more support for cross-browser testing, device testing, and testing across multiple devices. I rate the tool an eight out of ten.

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Michael Hutchison

Web Specialist at Mayo Clinic

Static screenshots are the feature most often used, because they are a simple method of detecting problems

The screenshot tool defaults to a screen layout instead of a full page test. I find it a bit cumbersome that I can't have it run a full screenshot as my default. Every time, I have to select the full screen, then restart its captures, which seems a waste of time and energy. This is, admittedly, a minor complaint.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The product's initial setup phase was not very difficult."

"The integration is very good."

"Testing across devices and browsers without maintaining that inventory is invaluable."

"The product guides and resources are extensive and very helpful."

"The setup was quite simple. The website easily explains how to set it up and if you want to integrate it with BMP tools there are online simple step tutorials."

"The most valuable feature is that it provides parallel and cross-browser testing. It enables us to run tests on multiple browsers or devices simultaneously."

"I've worked on testing integrations with BrowserStack, particularly with a platform called IT. This involves testing the registration process, including receiving verification codes on devices and phones. BrowserStack has been excellent for testing these integrations, providing a seamless workflow development experience."

"Maintenance of the solution is easy."

More BrowserStack pros

"Each new session started with the live testing feature allows for a cleared browser and new experience to be able to not only see these attributes on the page clearly but also pass clean data."

"CBT has made it easier to troubleshoot issues across devices when we do not have actual access to those specific devices. I even opt for CBT sometimes when we do have access to the device just because it is easier."

"SmartBear has excellent, informative webinars, so keep an eye out for those."

"Record and Replay is the most used functionality for us, as we can record the test cases and play them on multiple combinations of platforms."

"The screen shot portal is essential for an easy way to run tests across hundreds of browsers and retrieve screenshots which then indicate success or failure."

"The ability to replay sessions is valuable for tracking down issues."

"When I started to work on testing automation, I was very excited about how easy it is to run tests on different browsers. It was just a matter of configuration."

"The features that I find most useful and the ones that I use the most are local site testing, device and browser testing, and screenshots."

More CrossBrowserTesting pros

Cons

"It is difficult to use for someone who has little to no experience."

"There is some stability issue in the product, making it in areas where improvements are required."

"One of the biggest issues with BrowserStack is that if you don't have your network set up by the book, it's hard to get it to work with local desk machines."

"We are having difficulty with the payment system for the BrowserStack team, as they only accept credit cards and we are encountering some issues."

"I would like for there to be more integration with BrowserStack and other platforms."

"BrowserStack should work on its Internet connectivity although issues only occur occasionally."

"We had some execution issues."

"Customer support could be better. We tried to implement and explore this product with the vendor or reseller's help, but we haven't had any good response about the product."

More BrowserStack cons

"We had some issues with the onboarding process and the cloud conductivity could improve."

"Being able to test on real devices via the virtual connection is wonderful, but it can cause some lag and load time issues while testing."

"It would be useful if we can run the live-testing test cases on multiple platforms at the same time, instead of waiting for one session to finish."

"The screenshot tool defaults to a screen layout instead of a full page test. I find it a bit cumbersome that I can't have it run a full screenshot as my default."

"Elements of 'real' mobile/tablet testing could be sped up."

"This solution would benefit from faster testing and support for more devices."

"The "Getting Started" documentation for Selenium testing could be improved."

"I have experienced some lagging issues, and it does not seem like all of the testing environments are configured the same."

More CrossBrowserTesting cons

Pricing and Cost Advice

"As for pricing, I can't provide a clear evaluation as I'm not directly involved in those discussions."

"This solution costs less than competing products."

"My company found the product's license to be very compatible with our budget, and we pay 5,000 to 10,000 per year for licenses."

"The price of BrowserStack is high."

"The price is fine."

"BrowserStack could have a better price, but good things have a price."

"There are different licenses available that can be customized. You can select the features that you want only to use which can be a cost-benefit."

"Compared to other solutions, BrowserStack is one of the cheapest."

"A few intermediary pricing options for small QA teams would be nice, e.g., unlimited screenshots, "as you need it" parallel tests, etc."

"The lowest price point is very reasonable. It is also useful if only one person in the company needs to check on the browser display."

"SmartBear offers bundles of products that work together."

"CrossBrowserTesting offered the best value for its price."

"It is worth the pricing as the product is supported on multiple platforms and browsers."

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Financial Services Firm

14%

Manufacturing Company

Retailer

Computer Software Company

27%

Financial Services Firm

20%

Government

Real Estate/Law Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about BrowserStack?

The product's initial setup phase was not very difficult.

See all answers

What is your experience regarding pricing and costs for BrowserStack?

My company found the product's license to be very compatible with our budget, and we pay 5,000 to 10,000 per year for licenses.

See all answers

What needs improvement with BrowserStack?

I haven't seen AI in BrowserStack, making it in an area where improvements are required in the product. Accessibility testing is an area of concern where improvements are required.

See all answers

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Comparisons

LambdaTest vs BrowserStack

Compared 34% of the time

Sauce Labs vs BrowserStack

Compared 23% of the time

Perfecto vs BrowserStack

Compared 19% of the time

Tricentis Tosca vs BrowserStack

Compared 5% of the time

Katalon Studio vs BrowserStack

Compared 2% of the time

More BrowserStack Competitors

Tricentis Tosca vs CrossBrowserTesting

Compared 17% of the time

Sauce Labs vs CrossBrowserTesting

Compared 15% of the time

More CrossBrowserTesting Competitors

Product Reports

Buyer's Guide

BrowserStack

April 2025

Download BrowserStack product report

Buyer's Guide

CrossBrowserTesting

April 2025

Download CrossBrowserTesting product report

Overview

BrowserStack is a cloud-based cross-browser testing tool that enables developers to test their websites across various browserson different operating systems and mobile devices, without requiring users to install virtual machines, devices or emulators.

BrowserStack

CrossBrowserTesting is a cloud testing platform that gives instant access to 1500+ different real desktop and mobile browsers for testers, developers, and designers.

Native debugging tools make manual testing easy to inspect and correct HTML, CSS, and JavaScript errors on any browser.
Take automated screenshots across multiple browsers at once, then compare side-by-side against historical test runs.

SmartBear

Sample Customers

Microsoft, RBS, jQuery, Expedia, Citrix, AIG

St. Jude Children's Research Hospital, Accenture, Sony, Los Angeles Times, ADP, Verizon, T-Mobile, Wistia

Buyer's Guide

BrowserStack vs. CrossBrowserTesting

April 2025

Free Report: BrowserStack vs. CrossBrowserTesting

Find out what your peers are saying about BrowserStack vs. CrossBrowserTesting and other solutions. Updated: April 2025.

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