ControlUp vs ThousandEyes comparison

ControlUp and Cisco are both solutions in the Digital Experience Monitoring (DEM) category. ControlUp is ranked #5 with an average rating of 7.7, while Cisco is ranked #4 with an average rating of 8.3. ControlUp holds a 10.4% mindshare in DEM, compared to Cisco’s 10.2% mindshare. Additionally, 100% of ControlUp users are willing to recommend the solution, compared to 100% of Cisco users who would recommend it.

ControlUp

Read 11 ControlUp reviews

1,078 Views
730 Comparison Views

100% willing to recommend

ThousandEyes

Read 16 ThousandEyes reviews

714 Views
495 Comparison Views

100% willing to recommend

ControlUp

ThousandEyes

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between ControlUp and ThousandEyes based on real PeerSpot user reviews.

Find out in this report how the two Digital Experience Monitoring (DEM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed ControlUp vs. ThousandEyes Report (Updated: April 2025).

Buyer's Guide

ControlUp vs. ThousandEyes

April 2025

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Helped 850,028 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ControlUp

Ranking in Digital Experience Monitoring (DEM)

5th

Average Rating

8.6

Reviews Sentiment

7.9

Number of Reviews

Ranking in other categories

IT Infrastructure Monitoring (37th)

ThousandEyes

Ranking in Digital Experience Monitoring (DEM)

4th

Average Rating

8.4

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

Network Monitoring Software (6th), Cloud Monitoring Software (15th)

Mindshare comparison

As of May 2025, in the Digital Experience Monitoring (DEM) category, the mindshare of ControlUp is 10.4%, down from 13.6% compared to the previous year. The mindshare of ThousandEyes is 10.2%, up from 6.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Digital Experience Monitoring (DEM)

Featured Reviews

Richasvi Tripathi

Solutions Developer at HCL Technologies

Used to monitor several devices, but most reports do not give information of all the devices

We have approximately 10 to 20 feature requests pending on the vendor side. Most reports give information about the top 100 devices, but not all of the devices. In our case, we are monitoring 200000 devices. So, we need details for all those devices, but that is limited to 100, which they have improved to an extent in some reports. I'm thinking of one feature request for ISPs because the dashboard does not provide a detailed list of ISPs, and it provides the wrong list. I feel some firewall issues are blocking that, and the team cannot send that detail. That may be the case. One feature request pending on the vendor side is the data format change. Once you see a detail in the report, it is mentioned in some other format, which is hard to analyze sometimes.

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Satyavrat Nirala

Founder at Mindclick Consulting Services

Offers user monitoring and Internet insights and include customer journeys

It’s evolving; I feel it needs more holistic integration. It needs more improvement. It’s very good, but the integration can be slightly complicated on different platforms. I used it for a healthcare organization, and the integration was slightly challenging. In future releases, I would like to explore AI capabilities. AI would be more valuable because it works across different cloud and server systems. It looks into issue detection and insight modeling, so that is something I feel will be very helpful in the near future. More AI because of compliance and other challenges, not because of the product challenge. It’s about regulations, and we have HIPAA laws in the US and many different kinds of laws. Because of that, these specific elements and certain units don’t allow the tooling system to be fully utilized. We also support a certain segment of healthcare, which is the army healthcare segment, which is more government-controlled. There are certain restrictions in moving into the cloud. That’s where I thought those elements might need some more improvement. Also, looking into how we’ll be able to use more data visualization. It has it, but it doesn’t give you everything. If you look into the elements of use and so many other elements are there, but the UI/UX also has to be improved a bit, I feel. From a developer’s standpoint, it’s very easy, but from a consultant’s standpoint, there can be more enhancement, like one-click view and one-click report generation. Those things should be more seamless.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"ControlUp is beneficial as it provides a web interface through which you can access all your infrastructure—servers, devices, and VDI infrastructure—all on the same platform. It supports gathering all infrastructure components in a single, unified dashboard. This helps you identify performance issues or high resource utilization, allowing quick troubleshooting. I appreciate the solid interface that ControlUp offers."

"The most valuable features in ControlUp are endpoint monitoring and the many features that are available."

"ControlUp has some good functionalities, such as remotely pushing scripts in the device through the tool."

"The most valuable feature is the granularity of visibility into the resources that are in use by our applications."

"It shows you so many details of what's going on in that log-on that, if there's a problem, you can identify it in five minutes."

"Integration with Netscaler and Scoutbees can provide a proper end-to-end analysis of the user's experience and give us a real ROI."

"When using ControlUp, the core feature that we have found valuable is its UI. It is a valuable tool to view the analysis reactions of a base core Level 2 or Level 1 team so that they can complete the necessary troubleshooting."

"Security, uptime, and reduced capital expenditures are the main reasons we use ControlUp. So basically, the money that we consume is based on the amount of time we are using a service."

More ControlUp pros

"The company provides excellent service."

"The solution's most valuable feature is the path analyzer, which identifies the node causing the errors."

"The most valuable features of ThousandEyes are the full monitoring capabilities and the ability to identify the exact location of problems in the path between the application and the end-user."

"The tool's most valuable feature is its scalability. It is a good tool for network admins."

"The most valuable features are integration and ease of use."

"From our perspective, ThousandEyes stands out as an invaluable tool because of its deep and extensive capabilities."

"It's fairly easy to set up."

"The solution's initial setup process was straightforward...In terms of ROI, the solution is worth the money."

More ThousandEyes pros

Cons

"The most common complaint that I have heard, at least within our organization, is about reporting. They have their own reporting. It's just that it doesn't yet include everything that you can look at within the application. You can only report on specific metrics or collections."

"Solve is a quick and intuitive tool for quickly mapping data together, however, once you have the view of the data that you like, it is difficult to share this with colleagues."

"We'd like to see the mobile app working again so that we can get alerts 24/7. This is especially useful for the person on call."

"ControlUp could improve the integration. Microsoft Azure Virtual Desktop monitoring has better integration."

"Integration is always a problem, and we feel that we are doing our best and the service provider thinks they are doing their best. I guess if ControlUp's system could be more capable or if people could understand the integration part, that would be better."

"It can be improved by including script-based scheduling."

"The graphical user interface needs to be improved from version to version."

"There was some lag earlier, and reports pulled from the dashboard would sometimes be half an hour old. But now, the information provides real-time status, which is greatly appreciated. Overall, I've seen improvement in the product."

More ControlUp cons

"It's an expensive solution."

"We can show the traffic path in some cases, but it's almost impossible to do so in cloud networks like CDN, Akamai, or Microsoft."

"ThousandEyes should expand its application monitoring to monitor some communication applications."

"Once I fully use the tool 100%, I'm sure I would have something to critique, however, for now, I'm happy with it."

"More detailed documentation explaining the metrics and the testing mechanisms would be helpful."

"I would like the product to offer more agility."

"The solution's network and reporting could be improved."

"Presently, it lacks the ability to integrate with other Cisco products."

More ThousandEyes cons

Pricing and Cost Advice

"Based on my experience, ControlUp is not that expensive."

"We are satisfied with the price compared to other solutions."

"Personally, I would say that the only thing I could compare it to is another monitoring tool that we use, Nagios."

"It is a quite expensive solution."

"The solution is cheap."

"The solution costs several thousand dollars per year."

"In our company, we incur a yearly expense in our company for the licensing part. I rate the solution's pricing a seven out of ten since it is expensive."

"The solution's pricing is cheap; I rate it a five out of ten."

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Computer Software Company

14%

Healthcare Company

12%

Insurance Company

Computer Software Company

20%

Financial Services Firm

13%

Manufacturing Company

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is your experience regarding pricing and costs for ControlUp Real-time?

Based on my experience, ControlUp is not that expensive. It is a cheap tool because it is deployed to many devices where I work.

See all answers

What needs improvement with ControlUp Real-time?

See all answers

What is your primary use case for ControlUp Real-time?

We use the tool to monitor approximately 2,00,000 devices for a client. We check how the devices are doing in terms of hardware and software. We also check their health and alerts every day. If som...

See all answers

What is the best network monitoring software for large enterprises?

It actually depends on the exact purpose or requirements. Some tools are better for only network devices while others are better from a cloud monitoring or APM monitoring perspective. You can check...

See all answers

What do you like most about ThousandEyes?

The solution is very easy to use.

See all answers

What needs improvement with ThousandEyes?

When I first started using ThousandEyes, I found it challenging to extract useful information due to the numerous options available. I needed some training to effectively troubleshoot. More detaile...

See all answers

Comparisons

Nexthink vs ControlUp

Compared 27% of the time

Citrix uberAgent Monitoring vs ControlUp

Compared 22% of the time

eG Enterprise vs ControlUp

Compared 9% of the time

Liquidware Stratusphere UX vs ControlUp

Compared 8% of the time

SysTrack vs ControlUp

Compared 7% of the time

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SolarWinds NPM vs ThousandEyes

Compared 8% of the time

NetBrain vs ThousandEyes

Compared 7% of the time

Cisco Provider Connectivity Assurance vs ThousandEyes

Compared 6% of the time

Datadog vs ThousandEyes

Compared 5% of the time

Cisco Secure Network Analytics vs ThousandEyes

Compared 5% of the time

More ThousandEyes Competitors

Product Reports

Buyer's Guide

ControlUp

April 2025

Download ControlUp product report

Buyer's Guide

ThousandEyes

April 2025

Download ThousandEyes product report

Overview

ControlUp is a digital experience monitoring management platform that makes it possible for IT teams to deliver a work-from-anywhere experience for employees. The solution makes fixing and preventing issues easy, enabling IT teams to make smarter decisions. It also provides monitoring performance, availability, and useful productivity metrics.

The ControlUp platform supports:

Any digital workstyle
Physical endpoints
Virtual desktops
Apps
SaaS
Web apps
Unified communications tools

ControlUp Features

ControlUp has many valuable key features. Some of the most useful ones include:

Out-of-the-box device and performance metrics
Custom metric and device data collection
Non-intrusive, secure agents with offline mode
Custom reporting
Easy-to-use dashboards
Scalable SaaS infrastructure
Built-in troubleshooting & remediation actions
Remote assist
Custom script actions
Multiple scripting languages
Automation and alerting

ControlUp Benefits

There are many benefits to implementing ControlUp. Some of the biggest advantages the solution offers include:

Wide range of platform options: ControlUp offers multiple platform options including Windows, macOS, Linux, and IGE, independent of device location.

Powerful analytics: With ControlUp, you can analyze across your entire infrastructure or you can collect detailed individual device performance.

Optimizes performance: The solution enables you to remediate issues and optimize performance with its support of both manual and automated actions.

Minimize user downtime: ControlUp helps you catch common issues that lead to workflow interruptions. Self-correcting capabilities and comprehensive early-warning systems address issues before they impact employee productivity.

Resolve issues faster: The solution enables you to spend less time on support calls and more time driving value via its real-time troubleshooting and remediation solutions.

Increased visibility of remote environments: Gain real-time visibility across your entire network and find new ways to deliver the best end-user experience possible.

Reviews from Real Users

Below are some reviews and helpful feedback written by PeerSpot users currently using the ControlUp solution.

A Chair, IEEE Consumer Technology Society - Dallas,Texas, USA at a non-profit says, “In terms of the public cloud, ControlUp's features make us feel very secure. Security, uptime, and reduced capital expenditures are the main reasons we use ControlUp. So basically, the money that we consume is based on the amount of time we are using a service. ControlUp offers a return-on-investment type of approach that helps us.”

A VP Virtualisation and Citrix Engineer at BlackRock mentions, “Solve is quickly becoming one of the most-used features. Its interface allows us to connect to all 54,000 monitored endpoints in real-time. The script-based actions have allowed us to extend the core reporting capabilities. Combined with the triggers, we have been growing their usage to fix things before they become an issue. Lastly, the controller view allows us to compare the configurations of settings side-by-side which is extremely helpful when tracking down the RCA of an issue.”

A Senior Citrix Remote Access Engineer at Rabobank comments, “The high-level view of the estate coupled with powerful administration tools has been great. We can see real-time performance and trends and can create triggers for common issues with associated scripts that can automate a lot of the previous manual remediation steps.”

ControlUp

ThousandEyes is a Network Intelligence platform that delivers visibility into every network an organization relies on, whether public or private. ThousandEyes enables users to optimize application delivery, end-user experience and ongoing infrastructure investments.

With cloud, enterprises can innovate much faster, but the growing number of cloud and SaaS applications means that more apps are being delivered over the Internet. This increases dependence on the Internet, a public “best effort” network, and other third-party infrastructures, substantially reducing the ability of IT teams to predict, visualize and control operational behavior. This results in a chaotic and unmanageable IT environment, making issue resolution a time-consuming ordeal, potentially impacting reputation and revenue. ThousandEyes has innovated an approach based on an unmatched distribution of smart agents across the Internet and enterprise, providing visibility all the way to the end user. ThousandEyes gathers and analyzes massive volumes of Network Intelligence data from all of these vantage points, enabling organizations to solve even their most obscure performance problems in minutes. By using ThousandEyes in the planning and testing phases of cloud adoption, customers can also strategically identify and fix underlying problems before production deployment of business-critical applications.

The ThousandEyes solution is ubiquitous across industry sectors, and since launching in mid-2013, customers have come from a diverse set of industry sectors, which include Silicon Valley technology companies, financial services, healthcare, pharmaceuticals, retail, manufacturing and education.

Cisco

Sample Customers

B/E Aerospace, North Carolina SECU, Vancouver Island Health Authority, University of Florida

Wayfair, GitHub, Craigslist, Comcast, SurveyMonkey, Lyft, Box, HP, Zendesk, IO Data Centers, Good Technology, NNTCommunications, Proofpoint, Schneider, Crowdstrike, Avera, Pitney Bowes, InstartLogic, Shutterfly, Shutterstock, Condé Nast, Roche, Jive, Actelion, Brocade, Infor, Okta, JLL, DigitalOcean, Zuora, NetSuite, CloudFlare, One, DemonWare, Quantcast, Carbonite, CareerBuilder, Prosper, Oscar, Slack

Buyer's Guide

ControlUp vs. ThousandEyes

April 2025

Free Report: ControlUp vs. ThousandEyes

Find out what your peers are saying about ControlUp vs. ThousandEyes and other solutions. Updated: April 2025.

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