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ControlUp pros and cons

Vendor: ControlUp
4.3 out of 5
146 followers
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Pros & Cons summary

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Prominent pros & cons

PROS

Security, uptime, and reduced capital expenditures are the main reasons users choose ControlUp.
Integration with Netscaler and Scoutbees provides comprehensive end-to-end analysis and delivers real ROI.
Script-based actions extend core reporting capabilities for enhanced insights.
ControlUp's endpoint monitoring and feature-rich offerings are highly valued.
It allows access to a unified dashboard for quick identification of performance issues across the infrastructure.

CONS

Integration remains an issue as both users and service providers believe they are doing their best; improved understanding or capabilities are needed.
The mobile app should be operational again for continuous 24/7 alerts, especially for on-call personnel.
Sharing custom data views created with Solve is challenging among colleagues.
Reporting lacks comprehensive metrics and only includes specific collections available in the application.
Load throttling tools and script-based scheduling would benefit ControlUp users, addressing high CPU usage and service restrictions.
 

ControlUp Pros review quotes

reviewer989412 - PeerSpot reviewer
Oct 29, 2021
Security, uptime, and reduced capital expenditures are the main reasons we use ControlUp. So basically, the money that we consume is based on the amount of time we are using a service.
SK
Aug 18, 2022
ControlUp has an easy installation process.
Hans Kraaijeveld - PeerSpot reviewer
Feb 22, 2024
It shows you so many details of what's going on in that log-on that, if there's a problem, you can identify it in five minutes.
Learn what your peers think about ControlUp. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
856,873 professionals have used our research since 2012.
reviewer2717526 - PeerSpot reviewer
Jun 5, 2025
The visual look of the interface is very easy to understand what is happening and somewhat why it's happening.
Justin Vaira - PeerSpot reviewer
Aug 13, 2022
The most valuable feature is the granularity of visibility into the resources that are in use by our applications.
reviewer1751775 - PeerSpot reviewer
Dec 22, 2021
The script-based actions have allowed us to extend the core reporting capabilities.
reviewer1749834 - PeerSpot reviewer
Dec 20, 2021
Integration with Netscaler and Scoutbees can provide a proper end-to-end analysis of the user's experience and give us a real ROI.
Krishan Nayak - PeerSpot reviewer
Aug 22, 2022
It has a great career time monitoring tool.
Richasvi Tripathi - PeerSpot reviewer
May 17, 2024
ControlUp has some good functionalities, such as remotely pushing scripts in the device through the tool.
Shashank Bhardwaj - PeerSpot reviewer
May 16, 2024
ControlUp is beneficial as it provides a web interface through which you can access all your infrastructure—servers, devices, and VDI infrastructure—all on the same platform. It supports gathering all infrastructure components in a single, unified dashboard. This helps you identify performance issues or high resource utilization, allowing quick troubleshooting. I appreciate the solid interface that ControlUp offers.
 

ControlUp Cons review quotes

reviewer989412 - PeerSpot reviewer
Oct 29, 2021
Integration is always a problem, and we feel that we are doing our best and the service provider thinks they are doing their best. I guess if ControlUp's system could be more capable or if people could understand the integration part, that would be better.
SK
Aug 18, 2022
The graphical user interface needs to be improved from version to version.
Hans Kraaijeveld - PeerSpot reviewer
Feb 22, 2024
Something I would love to see from a partner perspective would be maybe a way to do this in a surface hosting provider.
Learn what your peers think about ControlUp. Get advice and tips from experienced pros sharing their opinions. Updated: June 2025.
856,873 professionals have used our research since 2012.
reviewer2717526 - PeerSpot reviewer
Jun 5, 2025
There is area for improvement, maybe in the reporting. It could use some work in reporting.
Justin Vaira - PeerSpot reviewer
Aug 13, 2022
The most common complaint that I have heard, at least within our organization, is about reporting. They have their own reporting. It's just that it doesn't yet include everything that you can look at within the application. You can only report on specific metrics or collections.
reviewer1751775 - PeerSpot reviewer
Dec 22, 2021
Solve is a quick and intuitive tool for quickly mapping data together, however, once you have the view of the data that you like, it is difficult to share this with colleagues.
reviewer1749834 - PeerSpot reviewer
Dec 20, 2021
We'd like to see the mobile app working again so that we can get alerts 24/7. This is especially useful for the person on call.
Krishan Nayak - PeerSpot reviewer
Aug 22, 2022
It can be improved by including script-based scheduling.
Richasvi Tripathi - PeerSpot reviewer
May 17, 2024
Most reports give information about the top 100 devices, but not all of the devices.
Shashank Bhardwaj - PeerSpot reviewer
May 16, 2024
There was some lag earlier, and reports pulled from the dashboard would sometimes be half an hour old. But now, the information provides real-time status, which is greatly appreciated. Overall, I've seen improvement in the product.