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ControlUp pros and cons

Vendor: ControlUp
4.3 out of 5
169 followers
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Pros & Cons summary

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Prominent pros & cons

PROS

ControlUp helps enhance security, uptime, and reduces capital expenditures through usage-based cost control.
Integration with Netscaler and Scoutbees facilitates end-to-end analysis of user experiences, boosting real ROI.
Script-based actions in ControlUp have enhanced core reporting capabilities.
Endpoint monitoring and detailed log analysis features enable quick problem identification within minutes.
ControlUp offers centralized monitoring and management of servers, devices, and VDI infrastructure in a single dashboard, streamlining troubleshooting and performance optimization.

CONS

Integration is a consistent challenge, with both the team and the service provider feeling they are doing their best, suggesting a need for better capabilities or understanding of integration.
The mobile app needs to become functional again to provide 24/7 alerts, crucial for on-call personnel.
Sharing customized data views with colleagues proves to be difficult after using the mapping tool Solve.
Reporting lacks comprehensive metrics, only allowing reports on specific metrics or collections, leading to dissatisfaction within organizations.
Load throttling tools are absent, restricting services requires using external tools such as AppSense.
 

ControlUp Pros review quotes

reviewer989412 - PeerSpot reviewer
Oct 29, 2021
Security, uptime, and reduced capital expenditures are the main reasons we use ControlUp. So basically, the money that we consume is based on the amount of time we are using a service.
SK
Aug 18, 2022
ControlUp has an easy installation process.
Hans Kraaijeveld - PeerSpot reviewer
Feb 22, 2024
It shows you so many details of what's going on in that log-on that, if there's a problem, you can identify it in five minutes.
Learn what your peers think about ControlUp. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
817,751 professionals have used our research since 2012.
Justin Vaira - PeerSpot reviewer
Aug 13, 2022
The most valuable feature is the granularity of visibility into the resources that are in use by our applications.
reviewer1751775 - PeerSpot reviewer
Dec 22, 2021
The script-based actions have allowed us to extend the core reporting capabilities.
reviewer1749834 - PeerSpot reviewer
Dec 20, 2021
Integration with Netscaler and Scoutbees can provide a proper end-to-end analysis of the user's experience and give us a real ROI.
Krishan Nayak - PeerSpot reviewer
Aug 22, 2022
It has a great career time monitoring tool.
Richasvi Tripathi - PeerSpot reviewer
May 17, 2024
ControlUp has some good functionalities, such as remotely pushing scripts in the device through the tool.
Shashank Bhardwaj - PeerSpot reviewer
May 16, 2024
ControlUp is beneficial as it provides a web interface through which you can access all your infrastructure—servers, devices, and VDI infrastructure—all on the same platform. It supports gathering all infrastructure components in a single, unified dashboard. This helps you identify performance issues or high resource utilization, allowing quick troubleshooting. I appreciate the solid interface that ControlUp offers.
Iaroslav Aleksyuk - PeerSpot reviewer
Jul 13, 2022
The most valuable features in ControlUp are endpoint monitoring and the many features that are available.
 

ControlUp Cons review quotes

reviewer989412 - PeerSpot reviewer
Oct 29, 2021
Integration is always a problem, and we feel that we are doing our best and the service provider thinks they are doing their best. I guess if ControlUp's system could be more capable or if people could understand the integration part, that would be better.
SK
Aug 18, 2022
The graphical user interface needs to be improved from version to version.
Hans Kraaijeveld - PeerSpot reviewer
Feb 22, 2024
Something I would love to see from a partner perspective would be maybe a way to do this in a surface hosting provider.
Learn what your peers think about ControlUp. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
817,751 professionals have used our research since 2012.
Justin Vaira - PeerSpot reviewer
Aug 13, 2022
The most common complaint that I have heard, at least within our organization, is about reporting. They have their own reporting. It's just that it doesn't yet include everything that you can look at within the application. You can only report on specific metrics or collections.
reviewer1751775 - PeerSpot reviewer
Dec 22, 2021
Solve is a quick and intuitive tool for quickly mapping data together, however, once you have the view of the data that you like, it is difficult to share this with colleagues.
reviewer1749834 - PeerSpot reviewer
Dec 20, 2021
We'd like to see the mobile app working again so that we can get alerts 24/7. This is especially useful for the person on call.
Krishan Nayak - PeerSpot reviewer
Aug 22, 2022
It can be improved by including script-based scheduling.
Richasvi Tripathi - PeerSpot reviewer
May 17, 2024
Most reports give information about the top 100 devices, but not all of the devices.
Shashank Bhardwaj - PeerSpot reviewer
May 16, 2024
There was some lag earlier, and reports pulled from the dashboard would sometimes be half an hour old. But now, the information provides real-time status, which is greatly appreciated. Overall, I've seen improvement in the product.
Iaroslav Aleksyuk - PeerSpot reviewer
Jul 13, 2022
ControlUp could improve the integration. Microsoft Azure Virtual Desktop monitoring has better integration.