We performed a comparison between ConnectWise Automate and Symantec Asset Management Suite based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."The initial setup is easy and the deployment is quick."
"Remote access and detailed monitoring help us support our equipment."
"Maybe they could improve the capability to be multi-tenant."
"It allows us to manage all client requests, jobs and invoicing."
"The implementation is nice and easy."
"The most value we get from this solution is that everything is on a patch cycle."
"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."
"This product saves us a lot of time and increases our efficiency."
"Symantec Asset Management Suite has better features than some of its competitors, such as the Microsoft Configuration Manager."
"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."
"Their support needs to be better."
"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."
"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."
"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."
"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."
"The fixed client for Automate is slow. The web client is not very intuitive."
"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."
"The solution has not been updated in a while and parts appear to be outdated, such as the pictures. It is a reactive product in terms of development and features. They do not follow the market trends or have many innovations."
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ConnectWise Automate is ranked 7th in Remote Monitoring and Management (RMM) with 15 reviews while Symantec Asset Management Suite is ranked 25th in IT Asset Management. ConnectWise Automate is rated 7.4, while Symantec Asset Management Suite is rated 8.0. The top reviewer of ConnectWise Automate writes "Responsive, integrates well with other applications, and the technical support is helpful". On the other hand, the top reviewer of Symantec Asset Management Suite writes "Plenty of features, stable, and scalable". ConnectWise Automate is most compared with Kaseya VSA, ConnectWise RMM, NinjaOne, Microsoft Configuration Manager and Tanium, whereas Symantec Asset Management Suite is most compared with .
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