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ConnectWise Automate vs Scout APM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ConnectWise Automate
Average Rating
7.4
Reviews Sentiment
7.2
Number of Reviews
15
Ranking in other categories
Remote Monitoring and Management (RMM) (10th)
Scout APM
Average Rating
10.0
Number of Reviews
1
Ranking in other categories
Application Performance Monitoring (APM) and Observability (70th)
 

Mindshare comparison

ConnectWise Automate and Scout APM aren’t in the same category and serve different purposes. ConnectWise Automate is designed for Remote Monitoring and Management (RMM) and holds a mindshare of 6.5%, up 6.3% compared to last year.
Scout APM, on the other hand, focuses on Application Performance Monitoring (APM) and Observability, holds 0.5% mindshare, up 0.2% since last year.
Remote Monitoring and Management (RMM) Mindshare Distribution
ProductMindshare (%)
ConnectWise Automate6.5%
Kaseya VSA15.0%
NinjaOne12.0%
Other66.5%
Remote Monitoring and Management (RMM)
Application Performance Monitoring (APM) and Observability Mindshare Distribution
ProductMindshare (%)
Scout APM0.5%
Dynatrace6.0%
Datadog5.2%
Other88.3%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Sean Saeb - PeerSpot reviewer
Partner and CIO at Caspian IT Group
Responsive, integrates well with other applications, and the technical support is helpful
There is always room for improvement. I haven't had any problems, and they're doing a great job, in my opinion. They're doing quite well. In most cases, when we discover an issue, we report it to their engineers, who then schedule a fix. Normally, when we request something, I can see it happening within three to four months. This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen. There is a lot of integration with other applications through Automate, and I believe they are working with all of the industry leaders to get the integration going. I am very pleased to be working with them.
Antonio_Barros - PeerSpot reviewer
Regional Manager LatAm at Splunk
Great visibility and reliability with fair pricing
The solution is stable. It's pretty easy to set up, especially if you have the knowledge base and/or you have a partner assist you. The product can scale. The processes are great. It helps with services and microservices. The product is great for man different industries, including energy, government, finance, and more.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The reporting on the product is great."
"The solution is very stable; it's reliable, there are no bugs and glitches, and it doesn't crash or freeze."
"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."
"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."
"Technical support is really good; they are helpful and responsive."
"The implementation is nice and easy."
"Remote access and detailed monitoring help us support our equipment."
"Their premium support is great."
"The product can scale."
"Everything that is around the digital performance environment, I can see."
 

Cons

"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."
"Because of the vast number of features, the software is difficult to navigate."
"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."
"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."
"The menu doesn't always load properly."
"Technical support was helpful."
"They could use some automated alerts particularly when we're talking about an MSP that might shoot over."
"Reliability: Open a computer window new screen and it's slow."
"I can't recall coming across any missing features."
 

Pricing and Cost Advice

"From what I've overheard, it is pretty comparable to other solutions in terms of price."
"Pricing and licensing are reasonable."
"I believe Automate is available for around $2."
"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."
Information not available
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Top Industries

By visitors reading reviews
Performing Arts
9%
Computer Software Company
9%
Healthcare Company
7%
Outsourcing Company
7%
Financial Services Firm
13%
Retailer
11%
Construction Company
11%
Comms Service Provider
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business10
Midsize Enterprise3
Large Enterprise1
No data available
 

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers
No data available
 

Overview

 

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions
Chargify, Synctree, Aptuitiv, Barnes and Noble, Journey, Geosnapshot, Kongregate, PaperTrail, Adobe, SendGrid, Sentry
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM). Updated: March 2026.
885,444 professionals have used our research since 2012.