New Relic vs Scout APM comparison

New Relic and Scout are both solutions in the Application Performance Monitoring (APM) and Observability category. New Relic is ranked #4 with an average rating of 8.2, while Scout is ranked #75. New Relic holds a 3.8% mindshare in APM, compared to Scout’s 0.4% mindshare. Additionally, 94% of New Relic users are willing to recommend the solution, compared to 100% of Scout users who would recommend it.

New Relic

Read 174 New Relic reviews

18,652 Views
13,056 Comparison Views

94% willing to recommend

Scout APM

Read 1 Scout APM review

1,188 Views
998 Comparison Views

100% willing to recommend

New Relic

Scout APM

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between New Relic and Scout APM based on real PeerSpot user reviews.

Find out what your peers are saying about Datadog, Dynatrace, Splunk and others in Application Performance Monitoring (APM) and Observability.

To learn more, read our detailed Application Performance Monitoring (APM) and Observability Report (Updated: April 2026).

Buyer's Guide

Application Performance Monitoring (APM) and Observability

April 2026

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Helped 894,807 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

New Relic

Ranking in Application Performance Monitoring (APM) and Observability

4th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

174

Ranking in other categories

Network Monitoring Software (9th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (3rd), AIOps (4th)

Scout APM

Ranking in Application Performance Monitoring (APM) and Observability

75th

Average Rating

10.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of New Relic is 3.8%, down from 6.5% compared to the previous year. The mindshare of Scout APM is 0.4%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Mindshare Distribution
Product	Mindshare (%)
New Relic	3.8%
Scout APM	0.4%
Other	95.8%

Application Performance Monitoring (APM) and Observability

Featured Reviews

BasilJiji

System Engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Antonio_Barros

Regional Manager LatAm at Splunk

Great visibility and reliability with fair pricing

The solution is stable. It's pretty easy to set up, especially if you have the knowledge base and/or you have a partner assist you. The product can scale. The processes are great. It helps with services and microservices. The product is great for man different industries, including energy, government, finance, and more.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"They instrument up from the bottom to the top – every piece of code - they have a very perfect read of what’s being done, and how long it’s taking."

"It has helped my organization to dive deeper into the application using the APM module is very helpful."

"As a dev-ops tool, it has been priceless, as we are now able to pinpoint issues much quicker and can significantly reduce our downtime."

"We have a standard visibility process for any application that rolls out, and it gives us the ability to train our people and provide a more responsive application."

"The tool's most valuable features were APM and core reliability. We get alerts whenever an anomaly is detected. The solution is very friendly."

"Helped us pin point the exact piece causing the performance bottleneck by using the transaction trace view."

"End-user Synthetics and monitoring are very good."

"Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort."

More New Relic pros

"Everything that is around the digital performance environment, I can see."

"The product can scale."

Cons

"The ROI is not crystal clear but can be found in preventing performance issues in production and a better/shorter troubleshoot possibility when suffering performance- and/or scalability/Availability issues on a production system."

"There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high."

"There are some 5 minutes interruptions that we don't know where they come from, 24x7 confirmed the web was ok so it must be the tool."

"The initial setup can be made easier. Like Mixpanel, New Relic can also have a step-by-step guide for the setup process."

"Currently, it is not the only solution we have for monitoring so there are things that it’s missing – for example what Datadog does for us."

"If you are concerned about how your services behave, then New Relic shouldn't be your first choice."

"Mobile APP's Performance Monitoring."

"There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it."

More New Relic cons

"I can't recall coming across any missing features."

Pricing and Cost Advice

"The solution is priced reasonably. New Relic APM is one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it."

"The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."

"The monthly cost os $1000 per server per month, but it could be even more. We pay about $250 for the server, and then New Relic wants over $1000 to give us statistics on those servers."

"The pricing is fine."

"We spend somewhere around $5,000 to $6,000 per month with an annual recommitment of maybe $60,000. These are just ballpark figures."

"They gave us aggressive discounts when they were brought in for the first time, but they have also kept them for the year-on-year renewals, which has been absolutely fine."

"I recommend using the free version of New Relic. If you like the free version and understand its importance for your company, you can move to the trial. Then, you can migrate to the paid version."

"There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high. The feature is very nice, but I tried it during the trial period, and the current price makes it impossible to use."

More New Relic pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Financial Services Firm

15%

Computer Software Company

Manufacturing Company

Outsourcing Company

Financial Services Firm

16%

Construction Company

11%

Retailer

11%

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	51
Large Enterprise	78

No data available

Questions from the Community

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

See all answers

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

See all answers

What needs improvement with New Relic Insights?

I have noticed discrepancies between New Relic's documentation and Terraform resources. For example, there have been instances where new features launched in the New Relic UI have not been updated ...

See all answers

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Comparisons

Dynatrace vs New Relic

Compared 6% of the time

Datadog vs New Relic

Compared 6% of the time

Splunk AppDynamics vs New Relic

Compared 4% of the time

Elastic Observability vs New Relic

Compared 2% of the time

Azure Monitor vs New Relic

Compared 2% of the time

More New Relic Competitors

Zabbix vs Scout APM

Compared 21% of the time

Datadog vs Scout APM

Compared 13% of the time

Prometheus-AI Platform vs Scout APM

Compared 11% of the time

AppSignal vs Scout APM

Compared 10% of the time

Elastic Observability vs Scout APM

Compared 8% of the time

More Scout APM Competitors

Product Reports

Buyer's Guide

New Relic

May 2026

Download New Relic product report

Buyer's Guide

Application Performance Monitoring (APM) and Observability

April 2026

Download Scout APM product report

Also Known As

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

No data available

Overview

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Scout APM offers an application performance monitoring tool tailored for developers seeking efficient performance insights. It helps identify issues impacting app speed and performance, providing deep visibility into app behavior.

Scout APM specializes in identifying and diagnosing performance bottlenecks in applications. Designed with developer needs in mind, it offers precise insights, enabling quicker deployments and improved application performance. It focuses extensively on providing clear, actionable data without overwhelming users with too much complexity. Scout APM's lightweight design ensures minimal overhead, making it effective for performance optimization and increasing developer productivity without slowing down applications under heavy load.

What are the key features of Scout APM?

Real-time Monitoring: Offers continuous app monitoring, ensuring immediate detection of issues.
Advanced Insights: Provides detailed root cause analysis to help fix performance bottlenecks quickly.
Error Detection: Enables proactive error identification to maintain app efficiency.
Lightweight Agent: Designed for low overhead to ensure app performance remains unaffected.
Third-party Integrations: Compatible with tools like GitHub, Slack, and more to enhance workflows.

What benefits and ROI should users consider?

Optimized Performance: Leads to faster application response times and improved user satisfaction.
Increased Productivity: Allows developers to resolve issues faster and focus on new features.
Cost Efficiency: Helps in reducing operational costs through better resource management.
Scalability: Ensures applications perform well under increased demand without degradation.

Scout APM is valuable across industries such as e-commerce, healthcare, and finance, where application performance is critical to user experience and operational success. In e-commerce, it aids in maintaining fast load times during high-traffic sales events. Healthcare applications benefit from uninterrupted service, ensuring seamless user interaction and data processing. In finance, reliability is key; thus, Scout APM helps maintain robust and secure app environments.

Scout

Sample Customers

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Chargify, Synctree, Aptuitiv, Barnes and Noble, Journey, Geosnapshot, Kongregate, PaperTrail, Adobe, SendGrid, Sentry

Buyer's Guide

Application Performance Monitoring (APM) and Observability

April 2026

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