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Buyer's Guide
Application Performance Management (APM)
June 2022
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Antonio_Barros - PeerSpot reviewer
Regional Manager LatAm at Splunk
Real User
Great visibility and reliability with fair pricing
Pros and Cons
  • "The product can scale."
  • "I can't recall coming across any missing features."

What is our primary use case?

Today, it's all about observability. There is a digital environment and I'm not just taking care of the application. I'm also looking at the application, process, cloud, cloud service, microservices, et cetera. Everything that is around the digital performance environment, I can see.

It is a solution that we can put in the business level of data. The company uses my data to make decisions about the business.

How has it helped my organization?

It's allowed our company to be more forward-thinking and to consider the future a bit more. 

What is most valuable?

The solution is stable.

It's pretty easy to set up, especially if you have the knowledge base and/or you have a partner assist you.

The product can scale. 

The processes are great. It helps with services and microservices.

The product is great for man different industries, including energy, government, finance, and more.

What needs improvement?

I can't recall coming across any missing features. Its capabilities are pretty broad.

For how long have I used the solution?

I've been using Scout for 21 years or so. I've definitely used it in the last 12 months. 

What do I think about the stability of the solution?

The solution is very stable. It's reliable. There are no bugs or glitches and it doesn't crash or freeze. 

What do I think about the scalability of the solution?

The solution, of course, is quite scalable. It's not a problem if you need to expand it. 

We have 87 people using the solution currently. 

We're likely to increase usage. In Latin America this year, there will be investments of $24 billion in IT processes. And 14% of this is just APM, just monitoring solutions. That will likely increase by 16% every single year.

How are customer service and support?

Technical support has been great.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We've replaced this solution in the past with a more up-to-date version. You can upgrade even if your current version is running well. 

I've dealt with Splunk, Datadog, and Dynatrace. I work with a lot of solutions. 

I'm a Splunk salesperson. However, Dynatrace is very, very good. And Datadog has been improving all the time.

How was the initial setup?

How complex or simple the implementation process is depends a lot on the customer and what they need to do. Do they have a good background? Are they using different tools? These questions and more will come up during implementation. However, for the most part, it's not a big deal.

I'd rate the solution a three out of five in terms of the general ease of setup.

We only need six people to handle deployment and maintenance. 

What about the implementation team?

When you use a partner, the initial setup is easier. We can do it either way.

What was our ROI?

We've seen ROI a lot.

What's my experience with pricing, setup cost, and licensing?

Users pay for licensing on a yearly basis. In general, the pricing is great. It's very reasonable. 

Which other solutions did I evaluate?

We looked at a few other options, including those that were open source. What we ultimately choose depends on what the client needs. Scout is ideal, typically, as it does provide great visibility.

What other advice do I have?

When putting this tool into place, it's very important to consider the rules before adopting everything.

I'd rate the solution ten out of ten. 

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Application Performance Management (APM)
June 2022
Get our free report covering New Relic, Zabbix, Datadog, and other competitors of Scout APM. Updated: June 2022.
608,713 professionals have used our research since 2012.