We performed a comparison between Clarity SM, N-able MSP Manager, and Serviceaide ChangeGear based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."We centralized our knowledge from various sources into one source of truth that is continually updated."
"Ability to write macros, which can in turn trigger some condition or could be conditioned to basically trigger notifications, the workflow desk, or web calls. It is huge benefit to customize it."
"It is easy to tell what needs fixing and the priority of things."
"It also provides the front end for the employees too. It's pretty basic, but it gives them the means to reach out to IT so they don't have to pick up the phones."
"The UI is very user-friendly."
"The integration between the ticketing and knowledge is huge, because that is a best practice. The knowledge is great. It is simple but efficient, and it works."
"Logging every action in Service Desk Manager (SDM)."
"It's fairly easy to use, from a UI standpoint."
"I like that you can do all the things with it. You can patch, and you can run the scheduled tasks. You can remote in, upload files, and download files. You can log onto a computer PowerShell, or command prompt, without having to log into RDP. I also like its ease of use."
"This is a premier product and it has been around for a long time."
"I am impressed with the tool's integration with our mail system."
"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."
"Improvements would include simplification in the user interface, being more expandable, better documentation. The user interface is fairly cluttered, and we can update it the way we need to, but it just seems dated."
"The interface is pretty straightforward, but I think for some end-users a little more simplified user interface would help."
"Needs custom dashboards, without them it takes too long to view some information (though xFlow is an improvement)."
"If I had to choose, it would be more around the user interface than the mobile experience."
"I am not able to see tickets on a bigger scale. I can't see the overall bigger picture."
"Report solutions are a little short."
"The user interface is just boring. I'd like to see a more interactive UI, from the end-user perspective, and from the analyst's perspective. I would like a product that looks like it was developed maybe in 2015, or at least 2012."
"Diversifying notification methods with pop-ups or ready-made WhatsApp or Skype integration packages would be welcome."
"The tool needs to improve its customization of the user interface."
"What I would like to see is a simplified solution that is packaged better, where you can easily implement or turn on the functionality that you need."
"Its reporting is lousy and bad. It is not as good as it should be. There is too much work involved to get what you want. Most times, you have to call them to customize some stuff. I just don't like that part. They need to work on their reporting. They have a way to go."
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."
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