Clarity SM Pros
Self-service interface means people can check their own tickets.
View full review »The initial setup is pretty straightforward.
View full review »Clarity is flexible to implement and integrate. It gives the developer or consultant a broad space to work and customize based on what the customers want.
View full review »Buyer's Guide
Clarity SM
August 2022

Learn what your peers think about Clarity SM. Get advice and tips from experienced pros sharing their opinions. Updated: August 2022.
622,949 professionals have used our research since 2012.
The most valuable fractures of Clarity SM are its ease of use and security. I have been highly satisfied. We've been able to integrate it with email and an SMS gateway for the purposes of notifications. That works very well.
View full review »JS
Joaquim Santos
Senior Engineer at Banco Portugal
The UI is very user-friendly.
View full review »Clarity SM Cons
It doesn't yet have the ability to integrate with other products.
View full review »Nowadays every person is used to an interface that is more user-friendly and this one is not so user-friendly maybe due to the fact that, if you need to let people customize everything, sometimes you lose out on a clean user experience.
View full review »Clarity tech support has gotten worse since Broadcom acquired CA Technologies. We're not getting the support we've come to expect as a large enterprise. Clarity's support needs to improve, or it's going to lose market share.
View full review »Buyer's Guide
Clarity SM
August 2022

Learn what your peers think about Clarity SM. Get advice and tips from experienced pros sharing their opinions. Updated: August 2022.
622,949 professionals have used our research since 2012.
JS
Joaquim Santos
Senior Engineer at Banco Portugal
There are some issues regarding the knowledge base and the configuration manager.
View full review »Buyer's Guide
Clarity SM
August 2022

Learn what your peers think about Clarity SM. Get advice and tips from experienced pros sharing their opinions. Updated: August 2022.
622,949 professionals have used our research since 2012.