Clarity SM pros and cons

Self-service interface means people can check their own tickets.

The initial setup is pretty straightforward.

Clarity is flexible to implement and integrate. It gives the developer or consultant a broad space to work and customize based on what the customers want.

The most valuable fractures of Clarity SM are its ease of use and security. I have been highly satisfied. We've been able to integrate it with email and an SMS gateway for the purposes of notifications. That works very well.

The UI is very user-friendly.

It doesn't yet have the ability to integrate with other products.

Nowadays every person is used to an interface that is more user-friendly and this one is not so user-friendly maybe due to the fact that, if you need to let people customize everything, sometimes you lose out on a clean user experience.

Clarity tech support has gotten worse since Broadcom acquired CA Technologies. We're not getting the support we've come to expect as a large enterprise. Clarity's support needs to improve, or it's going to lose market share.

There are some issues regarding the knowledge base and the configuration manager.