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Clarity SM Pros

Makhosonke-Matshoba - PeerSpot reviewer
ESM Specialist at Gijima
Self-service interface means people can check their own tickets.
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Consult298936 - PeerSpot reviewer
Senior Engineer at a financial services firm with 1,001-5,000 employees
The initial setup is pretty straightforward.
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Umair (Abu Mohaymin) Akhlaque - PeerSpot reviewer
Enterprise Solutions & Services Head at Duroob Technologies
Clarity is flexible to implement and integrate. It gives the developer or consultant a broad space to work and customize based on what the customers want.
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Buyer's Guide
Clarity SM
August 2022
Learn what your peers think about Clarity SM. Get advice and tips from experienced pros sharing their opinions. Updated: August 2022.
622,949 professionals have used our research since 2012.
MakhosonkeMatshoba - PeerSpot reviewer
ESM Specialist at LetsCloudIT
The most valuable fractures of Clarity SM are its ease of use and security. I have been highly satisfied. We've been able to integrate it with email and an SMS gateway for the purposes of notifications. That works very well.
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JS
Senior Engineer at Banco Portugal
The UI is very user-friendly.
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Clarity SM Cons

Makhosonke-Matshoba - PeerSpot reviewer
ESM Specialist at Gijima
It doesn't yet have the ability to integrate with other products.
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Consult298936 - PeerSpot reviewer
Senior Engineer at a financial services firm with 1,001-5,000 employees
Nowadays every person is used to an interface that is more user-friendly and this one is not so user-friendly maybe due to the fact that, if you need to let people customize everything, sometimes you lose out on a clean user experience.
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Umair (Abu Mohaymin) Akhlaque - PeerSpot reviewer
Enterprise Solutions & Services Head at Duroob Technologies
Clarity tech support has gotten worse since Broadcom acquired CA Technologies. We're not getting the support we've come to expect as a large enterprise. Clarity's support needs to improve, or it's going to lose market share.
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Buyer's Guide
Clarity SM
August 2022
Learn what your peers think about Clarity SM. Get advice and tips from experienced pros sharing their opinions. Updated: August 2022.
622,949 professionals have used our research since 2012.
JS
Senior Engineer at Banco Portugal
There are some issues regarding the knowledge base and the configuration manager.
View full review »
Buyer's Guide
Clarity SM
August 2022
Learn what your peers think about Clarity SM. Get advice and tips from experienced pros sharing their opinions. Updated: August 2022.
622,949 professionals have used our research since 2012.