We compared Cisco Secure Email and Trend Micro Email Security across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Cisco Secure Email offers advanced protection against phishing attacks, reputation-based filtering, and robust tracking functionalities. Trend Micro Email Security is known for its powerful antivirus engine, user-friendly administration, and reliable spam protection.
Room for Improvement: Cisco Secure Email should improve global malicious email defense, data loss prevention, and integration with third-party solutions. Trend Micro Email Security customers want better compatibility with third-party email solutions, advanced AI for rule configuration, and improved risk visibility.
Service and Support: Cisco support is generally considered knowledgeable and helpful, but a few users reported slow response times and difficulty navigating the support process. Trend Micro Email Security's support is generally responsive and helpful, but some reviews suggest room for improvement.
Ease of Deployment: Cisco Secure Email is generally straightforward and seamless to set up. It provides a modular and adaptable environment, but new users may need training. Setting up Trend Micro Email Security is typically easy, taking around 30 minutes to an hour or two.
Pricing: Opinions on the pricing of Cisco Secure Email are mixed. Some find it expensive but worth the investment, while others find it reasonably priced and competitive with other vendors. Some users find Trend Micro Email Security to be costly and more suitable for larger enterprises.
ROI: Cisco Secure Email's return on investment is influenced by factors such as use case, organization size, and industry. Trend Micro Email Security users say its return on investment is hard to demonstrate.
Comparison Results: Cisco Secure Email is highly regarded for its intelligence threat detection, reputation filtering, and robust tracking abilities. The solution’s areas for improvement include data loss prevention and third-party integration. Trend Micro excels in security features, ease of administration, and scalability. Trend Micro could benefit from improved dashboard visibility and stronger spam filtering.
"The basic features are okay and I'm satisfied with the Defender."
"Microsoft Defender for Office 365 helps people to work remotely. It is a secure solution. We don't need to use our company's computers or get VPN connections to the networks. I can control how they share screens and what they send to the devices. It keeps our organizations confidential and sensitive information safe."
"Some of the valuable features on the email side are anti-phishing, anti-malware, and Safe Links."
"I would say that 90% of the spam and phishing attack emails get blocked right off the bat."
"The initial setup was easy."
"Defender for Office 365 has helped eliminate having to look at multiple dashboards and that is the aspect I like most about it. It is simpler, effective, and convenient. The users like the process efficiency."
"It also gives me good visibility because, with Defender, I'm using a Microsoft product to defend Microsoft products. The integration was really seamless and I have wide visibility because it picks up almost everything. Literally, I can see almost every activity that happens, from the e-mail to the workstation itself."
"The most valuable feature is the integration. It's a single console, so we don't have to switch around between multiple products. Another valuable feature is the ease of operations and maintenance."
"It has the ability to tell us, after an email has been delivered, where else it went, once it got inside. Maybe it's something we wanted it to stop and it didn't stop it, but it notified us later that it was something that it should have stopped. It can give us a trajectory of all the other places that it went internally and it can tell us what files were transferred as well."
"At one point, there was a zero-day attack. The Cisco appliance detected it and stopped it, helping us out. We avoided the attack and potential damage."
"The most significant enhancement we've gained is in terms of security through the upgrade we received."
"The malicious URL scanning, as well as the anti-malware features, have been really useful for us in our environment."
"The most valuable features are protection against ransomware and spam."
"The product's initial setup phase was easy."
"Initially, the most valuable feature for us was the SenderBase Reputation, because that reduced the number of emails that were even considered by the system by a huge number..."
"There is a huge return compared to if we didn't have a gateway appliance, as far as blocking malicious emails."
"The most valuable features of the solution are spam protection and email continuity."
"The most valuable features of this solution are the antivirus, antispam, and integration with cloud services. This is a multifunctional solution."
"Trend Micro Email Security scans all email attachments because, nowadays, ransomware or malware files are sent through email attachments."
"The most valuable feature of Trend Micro Email Security is effective phishing prevention."
"Trend Micro Email Security is a robust solution with quick performance. It works autonomously without the need for an administrator."
"The most valuable features include email filtering to block spam and phishing attempts, the use of DMARC for email authentication, and robust malware scanning."
"The integration capability of the solution is good."
"Trend Micro constantly releases new versions and patches based on evolving needs."
"The phishing and spam filters could use some improvement."
"We need to be able to whitelist data at the backend."
"The only thing they should improve is the licensing model. They should stop changing it. A year ago, the five features I mentioned were included in one product. Now, three of them are bundled into one product, and you have to pay extra for the other two. I don't mind paying extra, but I don't want them to change it every year or every six months. I need to know what I'm looking at and not worry about it next year."
"Microsoft Defender for Office 365 could improve by giving customers information on techniques to prevent threats. For example, information about best practices on how to protect their own devices against hackers and scammers, such as educational information or training. This would help others have a better understanding of cyber security. Additionally, there can be more security features added."
"I'd like some additional features any product can give me to protect our environment in a better way."
"We are always looking for others tools to increase automation on tasks. There can be better integration with other solutions, such as PowerPoint and email."
"The GUI is sometimes slow to fetch the device report and could be improved."
"The product must provide better malware detection."
"We have occasionally had hardware problems because we are using an appliance-based solution, but that might change. We may consider going to virtual systems."
"The configuration UI should be made more intuitive. Currently, it takes a while to understand how to do the basic configurations."
"They could improve the filters. In my time at the company, there were several times we had to contact support to update the filters."
"Cisco Email Secure's pricing needs to be less. We have vendors who provide cheaper solutions with the same features."
"I use the search all the time. Sometimes, it is hard to search for things and things are hard to find. People come to me all the time, saying, "This email didn't get through." Then, I go searching and don't find it on the first search. You have to think about alternative searches. I don't know if there is an easier way that they could help to find things. I don't know how they could simplify it, because now everybody else is using the cloud and everything is coming from Office 365, or whatever. It is just not the same environment from years ago where everybody had their own server and you could search easier."
"I would like to see sandboxing for email, where suspicious emails received by the system are analyzed through online services."
"Better dashboards and more interactive overviews would be nice, but the current functionality is sufficient."
"The graphical user interface is not user-friendly like other vendors. I find it very difficult at times to find some options on the UI."
"The capacity handling and the scalability of the solution need to be improved since I feel Trend Micro lacks in such areas."
"They need to adjust the spam filtering and make it stronger."
"The send box needs improvement to match other products."
"Trend Micro Email Security could improve by advancing its artificial intelligence in email security. There are rules that have to be configured. There should be less configuring."
"In our company, we found out that the solution wasn't well-tested by Trend Micro, resulting in a performance and bandwidth problem."
"The product must provide better customization features."
"There is room for improvement in threat detection, especially for advanced attacks and business email compromise."
"There is a limitation when customers are using their email from a third-party solution that isn't from Trend Micro."
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Cisco Secure Email is ranked 2nd in Email Security with 55 reviews while Trend Micro Email Security is ranked 8th in Email Security with 22 reviews. Cisco Secure Email is rated 8.4, while Trend Micro Email Security is rated 8.0. The top reviewer of Cisco Secure Email writes "Has effortless spam control, improves security posture, and frees up our IT department's time". On the other hand, the top reviewer of Trend Micro Email Security writes "The solution blocks spam emails from reaching the user’s mailbox but should introduce new features, improvements, and updates". Cisco Secure Email is most compared with Trellix Collaboration Security, Fortinet FortiMail, Microsoft Exchange Online Protection (EOP), Proofpoint Email Protection and Check Point Harmony Email & Collaboration, whereas Trend Micro Email Security is most compared with Microsoft Exchange Online Protection (EOP), Fortinet FortiMail, Trend Micro InterScan Messaging Security, Barracuda Email Security Gateway and Proofpoint Email Protection. See our Cisco Secure Email vs. Trend Micro Email Security report.
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We monitor all Email Security reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.