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Buyer's Guide
Email Security
September 2022
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VIPINKUMAR - PeerSpot reviewer
Senior Consultant at a construction company with 1-10 employees
Consultant
Top 20
Provides visibility into what's going on and reduces spam, but there should be more focus on threats, spam, and support
Pros and Cons
  • "It is good at data leakage prevention (DLP). You can create the data exfiltration profile while sending the emails, which is one of the key advantages of the solution."
  • "Forcepoint is the best for DLP, but it is not better than other solutions in terms of phishing emails or threat protections on the email. It has less visibility over there. They might need to enhance these components because other solutions, such as Cisco Email Security and IronPort, have more advanced features. Forcepoint should focus more on threats and spam. They have a small database for spam. They must increase their solution's capability from this perspective."

What is our primary use case?

We are in the service industry, and we provide solutions to customers. We have multiple customers, and they're using this solution for email security. I have also been using it as a user.

Its deployment usually involves a mixed approach. Now, every customer is moving to the cloud, and it is deployed on the cloud servers.

How has it helped my organization?

Our customers get more visibility into what's going on. They are able to get the exact details of what is being shared and what is being captured by Forcepoint. They were not aware of this information previously. It has also reduced spam.

What is most valuable?

It is good at data leakage prevention (DLP). You can create the data exfiltration profile while sending the emails, which is one of the key advantages of the solution.

Our customers are leveraging spam filtering, threat prevention, and multiple policies features the most.

What needs improvement?

Forcepoint is the best for DLP, but it is not better than other solutions in terms of phishing emails or threat protections on the email. It has less visibility over there. They might need to enhance these components because other solutions, such as Cisco Email Security and IronPort, have more advanced features. Forcepoint should focus more on threats and spam. They have a small database for spam. They must increase their solution's capability from this perspective.

Their support should be improved in terms of the response time and attention to the information provided for an issue.

For how long have I used the solution?

As a user, I have been using Forcepoint Email Security for around five years.

What do I think about the stability of the solution?

I would rate it a seven out of 10 in terms of stability. Some of their appliances might fail. It can also take a little bit more time to apply the policies because of their cloud environment. Sometimes, the console can get stuck because the management is on-prem, but the appliances are on the cloud. It can take some time to sync all the things for the cloud.

What do I think about the scalability of the solution?

Its scalability is good. We can scale up appliances without pretty much any downtime.

If we start with 500 users, we would put one basic appliance or the basic image over there to support up to 500 users. If users are increasing rapidly, we would deploy another appliance in the load sharing mode. It can share the load with the old one. It should be in the active/active mode. It is very easy to deploy. We just need to place the new appliance over there, and then we need to just push the policies that are already there in the management console. We just need to add another appliance to the management console. We don't need to reconfigure everything.

In my organization, there are six or seven people from the deployment perspective. We also have one or two users from the operational perspective.

How are customer service and technical support?

I would rate their support a four out of 10. When we raise a ticket with Forcepoint, they take around 48 hours and sometimes, even three or four days to reply. They also don't see what we have put in that email, and they ask for similar details. They again take a long time, maybe 24 hours or 48 hours, to respond, and after that, they start their investigation.

Basically, it takes around one week to get a correct or proper response from them, which makes it quite difficult for us in terms of not meeting the SLA for the customers. They only respond on time for any downtime situation. For general issues, they take around one week or maybe more.

Which solution did I use previously and why did I switch?

We have exposure to other solutions, such as Cisco Email Security. For the DLP solution for emails, Forcepoint is better, but other solutions are better in terms of phishing emails or threat protections on the email.

How was the initial setup?

I found it straightforward. Usually, I search for instructions on how to set it up, and I follow them. If those instructions are missing for specific cases, it could be difficult.

It approximately takes two days for a complete setup, which doesn't include fine-tuning. We deploy the hardware appliances or the software appliances. We run the pilot for a group of users. We filter out all the policies, and then we apply the best policies. After that, we fine-tune it.

What about the implementation team?

We deploy it ourselves.

What's my experience with pricing, setup cost, and licensing?

Its licensing is quite easy and straightforward. They have two or three suites, and the price is negotiable. It depends upon the size of the deal. 

They have multiple licenses. The standard is one, and then there are additional licenses that you can go for. There are three or four licensing models. You have the network suite, endpoint suite, email security, and the standard one.

What other advice do I have?

Most customers are happy with the solution. It is quite good. I would recommend this solution for the SMB market. I would not recommend it for an enterprise because other solutions, from Cisco and Microsoft, are quite good and more advanced.

Currently, there are different solutions for email, such as Office 365 that has native applications. There are also multiple solutions for DLPs, including some of the local vendors as well. Forcepoint is not in the Gartner list as an enterprise solution, and that's why it is not recognized well. 

I would rate Forcepoint Email Security a six out of 10.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Head Of Finance And Administration at a financial services firm with 1,001-5,000 employees
Real User
Top 10
Good gateway and email security with an easy initial setup
Pros and Cons
  • "It's really quite user-friendly. In terms of technical superiority and the product itself, there are no complaints. It is really cutting edge."
  • "We have subscribed to an archival service, and yet, when we have to get our data out, we have to pay a fee to get our own data. They charge an extraction fee."

What is our primary use case?

We use Mimecast as our email gateway. We also use it as our archival service. All those phishing, anti-phishing, spear phishing, spamming, and other security filters that they have, we use all of them.

What is most valuable?

We have found email security very good.

The gateway is excellent. 

We have found the archival services to be very valuable.

It's really quite user-friendly. In terms of technical superiority and the product itself, there are no complaints. It is really cutting edge.

The initial setup is straightforward.

What needs improvement?

It was not so much about the product itself, however, their business model needs improvement. We have subscribed to an archival service, and yet, when we have to get our data out, we have to pay a fee to get our own data. They charge an extraction fee. This is something which really worries us as a company.

For how long have I used the solution?

I've used the solution for about six years at this point. It's been a while.

What do I think about the stability of the solution?

The solution is stable. There aren't bugs or glitches. It doesn't crash or freeze. It's very good.

What do I think about the scalability of the solution?

The solution can scale well. If a company needs to expand, it can do so rather easily.

We have grown from about 2,600 users to about 4,000 users. We have added additional geography as well. The product is resilient enough to take care of all of this.

How are customer service and technical support?

We have contracts and we are also subscribed to a service plan. Whenever we have used it, the service levels have been very good and we have no reason to complain.

Which solution did I use previously and why did I switch?

We were previously thinking of an alternative to Mimecast for two reasons. The main reason is as an organization, we are in the financial service industry, and we have to show some data resiliency to our regulators. However, due to the fact that we're present in 30 countries, what happens is all Mimecast data is centrally hosted in one particular grid, which is preventing us from showing data resiliency to them. I want a solution that allows me to selectively map users to a particular geography. 

How was the initial setup?

We didn't find the initial implementation complex. It was pretty easy and rather straightforward.  We didn't run into trouble.

We are a complex organization. We are present in 30 countries. It was a mix of on-prem and some were in Office 365. Due to the set up of our own architecture, we had to undergo some labor, however, otherwise, the entire process was pretty straightforward.

What's my experience with pricing, setup cost, and licensing?

We typically use a subscription service. If there are version upgrades. We automatically get upgraded to the latest version, as it's a software as a service setup. We don't need to update it as Mimecast takes care of it.

If you need to extract data from their archival service, there is an additional fee involved.

As we are an enterprise customer and we have a relationship with them, what we are told by the reseller is that we pay about 40% of their list price for this product.

It's an expensive solution. There are other competitors, like Barracuda, who offer similar services. We believe that over the years, they have picked up, and their pricing is much more competitive than Mimecast. As an organization, Microsoft itself has really matured over the years. They offer probably 90% of what Mimecast is offering, and then you don't have to pay anything extra for it because it comes with part of the Office 365 licenses. That is why we also believe that there is a lot of room for Mimecast to get their act together, pricing-wise.

Which other solutions did I evaluate?

We evaluated a few other options such as Cisco IronPort as a security service. We evaluated Proofpoint. The comprehensive solution that Mimecast offers, however, really made us sign on the dotted line.

What other advice do I have?

We're just an end-user.

We use their Perimeter Defense plan, we use their Continuity plan, we also use email to archive. These are the three scales that we use from them.

I would advise others considering the solution to technically evaluate their competencies, their highs, and lows, first. Also, read the fine print, and understand the exact costs. A company will need to understand natively how much of Mimecast capabilities does Microsoft offer if you just subscribe to an Office 365 license. It might make them rethink using this solution.

From a technical standpoint, I would rate the solution eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
Chief Information Officer at a consumer goods company with 51-200 employees
Real User
Top 10
Reliable, scalable, protects your email from threats, and has good support
Pros and Cons
  • "The setup was easy."
  • "I would want better spear phishing protection in the essentials package."

What is our primary use case?

I am the CIO, I have consultants.

We use Proofpoint Email Protection to filter out malicious emails.

How has it helped my organization?

We have a lot fewer malicious emails coming in since implementing this product.

What is most valuable?

The setup was easy.

What needs improvement?

It was easier to use Microsoft than Proofpoint.

We had some issues with their sales consultant. We got into a dispute and he ended up leaving the company. It's unknown if he was unhappy being at the company, or if it was a reflection of the company, but I can say that their sales consultant was not good.

I think they have everything that I would want in the advanced version.

There are certain things, I would want. I would want better spear phishing protection in the essentials package.

For how long have I used the solution?

I have been working with Proofpoint Email Protection for two years.

It's a subscription, and we are always using the latest version.

What do I think about the stability of the solution?

The stability is fine.

What do I think about the scalability of the solution?

The scalability is good.

I am going to reiterate. To move to a more sophisticated email security solution was cost-prohibitive. When you compare it to others, it was too expensive.

All users of the company, all departments were using this solution.

How are customer service and technical support?

The technical support was okay. I think it was good, although it wasn't outstanding.

It would be excellent, f they had chats and instantaneous responses. That would make it better.

We always struggled with getting on the phone with someone.

Which solution did I use previously and why did I switch?

We were able to get the same security levels using Microsoft that we were getting with Proofpoint.

With this company, we used Proofpoint straight out of the gate.

We have now switched to Microsoft. The features were definitely there. It was more integrated; people don't have to go to a different website to see what was quarantined. They can see it right in their account on Outlook.

Microsoft is easier to use, it's more integrated, and it's cheaper. It was cheaper than their advanced module, for sure, but it was comparable to their basic package.

How was the initial setup?

The initial setup was straightforward. It was easy to set up.

It took few hours to set up. It was really quick.

We have an admin that would go in to see what was quarantined every now and again a quarter of full-time equivalent approximately 10 hours a week.

This solution was being used every day, 24 hours a day.

What about the implementation team?

We used a consultant to deploy the solution.

I have had a relationship with this consultant for more than 20 years. If I keep a consultant for that long it's because they are worth their weight.

It is always a pleasant experience working with them.

What was our ROI?

For sure, we have seen a return on investment. It does what it's supposed to do, which is to protects you.

If Proofpoint was the only product out there, I would gladly pay for it. It would be fine and good. But they are not the only game in town. Their competitors managed to give the same level of protection for much less.

What's my experience with pricing, setup cost, and licensing?

The Basic Email Coverage is pretty close to the same price as the Extended Email Security of other companies.

To start basic at Proofpoint, let's say more expensive than other basic packages.

To jump into the Advanced versions of Proofpoint, the costs multiply four or five times, which made it not feasible for us. Being multiple times more expensive, it very much less attractive.

What other advice do I have?

I would advise people to look at the options.

It does what it says it's going to do. The only issue is the cost.

I would rate Proofpoint Email Protection an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
SunilSingh - PeerSpot reviewer
System Administrator at Subisu Cablenet Pvt. Ltd.
Real User
Top 20
Blocks spam and viruses, but doesn't block some of the phishing emails
Pros and Cons
  • "It is lightweight, and we can filter all of our inbound and outbound emails. We have controls for rate control, quarantine, and tagging. We can see whether an email is a spam email or a phishing email."
  • "Some of the phishing emails are not being blocked. Another problem is that we are not able to manage the date and time in our time zone."

What is our primary use case?

We are relaying our emails from Barracuda Email Security Gateway. We are using Barracuda Email Security Gateway 600.

How has it helped my organization?

It is blocking the virus email addresses. Rate control is also being blocked. It is also able to block some of the blacklisted emails and tag social marketing spam emails, which is good.

What is most valuable?

It seems good in terms of spam blocking and virus blocking. 

It is lightweight, and we can filter all of our inbound and outbound emails. We have controls for rate control, quarantine, and tagging. We can see whether an email is a spam email or a phishing email.

What needs improvement?

Some of the phishing emails are not being blocked. Another problem is that we are not able to manage the date and time in our time zone.

For how long have I used the solution?

I have been using this solution for about 10 days.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

Its scalability is good for our environment. We have around 1,500 to 2,000 email users.

How are customer service and support?

I have not yet taken support from Barracuda. We need a little bit of support so that we can solve some of our issues with Barracuda Email Security Gateway. 

Which solution did I use previously and why did I switch?

We have used Cisco Email Security. We switched because there was a little bit of difficulty with the licensing features. We also had to frequently get in touch with Cisco tech support for a solution. They would just investigate for a long time, and our solution was delayed. So, we chose Barracuda.

How was the initial setup?

It was easy. It was not complex. It was an on-premises deployment on VMware, and it took one day.

What about the implementation team?

Two people were involved in its deployment. I worked with one person from the vendor.

What's my experience with pricing, setup cost, and licensing?

We are using the trial version right now, and before purchasing the license, we need to solve some of the issues that we are facing. We need a proper solution for our email, and then we will look into pricing. We have a vendor for licensing.

Which other solutions did I evaluate?

We did not look at other solutions.

What other advice do I have?

It is good. It is working in our environment. It is very useful to us, but we are having a little bit of difficulty.

I would rate it a seven out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Jefferson Monfardini - PeerSpot reviewer
IT Director at BRASP
Real User
Top 5
Good protection, technical support, well priced, and is easy to install

What is our primary use case?

I am a SonicWall certified professional, and my company has SonicWall ESP, as well as projects, security, and limited protection.

I am a reseller, as well as a partner.

SonicWall Email Security is used to protect from spam, viruses, and DLP.

What is most valuable?

The most valuable feature is that it protects from spam.

It is very easy to use.

SonicWall security is very good and well priced.

What needs improvement?

The reporting needs improvement.

I would like to see Spam Control and virus block features.

For how long have I used the solution?

I have been using SonicWall Email Security for approximately seven years.

The TZ Series is deployed on the cloud.

I use version 3300.

What do I think about the stability of the solution?

SonicWall Email Security is a stable product.

What do I think about the scalability of the solution?

We have 100 users in our organization who use this solution.

How are customer service and support?

Technical support is very good.

Which solution did I use previously and why did I switch?

Previously, I was working with Email Security by Cisco, which is very good but it is very expensive.

How was the initial setup?

The initial setup is straightforward and simple.

It took one hour to complete the installation.

We only need one person to maintain this solution.

What's my experience with pricing, setup cost, and licensing?

The price is good for both me and our customers.

When compared with Cisco, it is very well priced. Cisco is very expensive.

What other advice do I have?

I would rate SonicWall Email Security a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Email Security
September 2022
Get our free report covering Trellix, Proofpoint, Fortinet, and other competitors of Cisco Secure Email. Updated: September 2022.
632,611 professionals have used our research since 2012.