"The malicious URL scanning, as well as the anti-malware features, have been really useful for us in our environment."
"It is doing its work. It is doing what it was actually designed to do. It has ensured we don't have business email compromises, and it has also ensured that our brand Galaxy is unique all year round."
"Cisco Secure Email Cloud Gateway has allowed our users to be able to concentrate on the emails that they do receive. Previously, our users had to deal with nine million additional emails across the organization, which is nearly 1,000 emails per user to have to deal with a month. That's a massive amount for our staff to deal with and probably several hours of their time. We have a lot of clinical staff, being a hospital. We want to make our staff as productive as possible. By removing a lot of that spam and phishing type emails, this allows them to do their job."
"The added value of it is that every migration to a new version is initiated by the Cisco version itself, so that is a bunch of work that you don't have to do on the Cisco ESA system on-premise. As it becomes a safe platform, you don't need to invest anything in your own data center or in your upgrade path."
"The solution is very configurable. It has enabled us to configure some specific filters to stop emails that general configurations didn't stop. It's a powerful solution. It can analyze a lot of emails simultaneously, with no problems of capacity or system load."
"It has an intuitive, clear graphical interface where you can deploy your policies and understand the overall flow. There are a lot of things that you cannot handle on the graphic interface, like message filters. For this, you need to go to a lower level where you have more power, like command line interface. So, this solution has the best of both worlds. There are not a lot of bells and whistles. It is more practical with access to most features that you can configure."
"There is a huge return compared to if we didn't have a gateway appliance, as far as blocking malicious emails."
"I love the Advanced Malware Protection feature. It works very well... The appliance has more security such as SDF, DKIM, DMARC, and encryption."
"I like that it's simple and easy to configure, deploy, and manage. The reporting function has all the features we're looking for, and we are fine with that."
"The solution is excellent at blocking spam."
"Symantec Messaging Gateway is stable and scalable. Installation is easy, and the deployment and maintenance can be done by one administrative person."
"It is a solid and stable product."
"The setup is pretty simple."
"The cloud-based interface is very user-friendly."
"The solution is stable and the performance is good."
"I use the search all the time. Sometimes, it is hard to search for things and things are hard to find. People come to me all the time, saying, "This email didn't get through." Then, I go searching and don't find it on the first search. You have to think about alternative searches. I don't know if there is an easier way that they could help to find things. I don't know how they could simplify it, because now everybody else is using the cloud and everything is coming from Office 365, or whatever. It is just not the same environment from years ago where everybody had their own server and you could search easier."
"The area of license renewal should be improved. We normally renew our license every year. There is a feature called smart licensing, and I switched from the legacy mode to the smart licensing mode because of what I thought smart licensing does. I thought it would make licensing renewal seamless and very swift, but ever since I've switched to smart licensing, each time I want to renew my license, it is a whole lot of headache. The process is not smooth, and I had to keep calling Cisco TAC to see how the issue can be resolved. At one point, I wanted to revert back to the legacy mode, but I can't revert. Once you switch from the legacy mode to the smart licensing mode, you can't revert. They should improve on the visibility of the smart licensing mode so that it can indeed be smart and easier to use for the license renewal every year. That is one challenge."
"They can do it better with web links, with the URLs. They have a technology called Outbreak but it doesn't work as well as we would like."
"The configuration UI should be made more intuitive. Currently, it takes a while to understand how to do the basic configurations."
"We have been struggling in the last month with Cisco encryption and with the S/MIME encryption. I don't know if it is an issue on our side or if these features of the solution are not working very well."
"The UI is definitely one area of improvement because it doesn't match other interfaces and the navigation can be a little clunky."
"The interface is dated. It has looked pretty much the same for 15 years or so. It would be helpful to be able to do everything from one spot. The centralized quarantine and reporting are completely separate from policy administration."
"I would like more functionality and how to use it for Level 2 type staff. The biggest issue is it needs to be easier to use and navigate."
"Sometimes the solution picks up false positive for viruses during scans."
"The biggest problem is it's an on-prem product and we're trying to get out of having equipment in data centers."
"What's lacking when you compare it with Proofpoint and other threat protection solutions is that it does the basic stuff, but we need more advanced threat handling."
"In a later release, it would be nice if the messaging gateway supported the cluster feature."
"It is a nice product but is not user friendly in terms of the graphical interface. It is poor and is not rich in terms of the human interface."
"They have updated the version of the Messaging Gateway and the new features they are adding the need to be re-evaluated. They have done some changes on the policy."
"This product would benefit from better integration with Symantec Endpoint Protection."
Cisco Secure Email is ranked 2nd in Email Security with 10 reviews while Symantec Messaging Gateway is ranked 12th in Email Security with 7 reviews. Cisco Secure Email is rated 8.8, while Symantec Messaging Gateway is rated 8.2. The top reviewer of Cisco Secure Email writes "The amount of traffic that it stops is massive". On the other hand, the top reviewer of Symantec Messaging Gateway writes "Easy to set up with good patching and reliable performance". Cisco Secure Email is most compared with FireEye Email Security, Proofpoint Email Protection, Fortinet FortiMail, Cisco Secure Email Cloud Mailbox and Microsoft Exchange Online Protection, whereas Symantec Messaging Gateway is most compared with Microsoft Exchange Online Protection, Microsoft Defender for Office 365, Fortinet FortiMail, Proofpoint Email Protection and Barracuda Email Security Gateway. See our Cisco Secure Email vs. Symantec Messaging Gateway report.
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We monitor all Email Security reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
