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Cisco Secure Email Pros

Sr Infrastructure Engineer at Delta Plastics of the South
It does a great job of preventing spam, malware, and ransomware. I can only go by what people have told me and what I've seen, but I have not seen spam in a year and a half to two years in my own company mailbox. And there are not a lot of catches where it's catching something that should have gotten through, either.
It has the ability to tell us, after an email has been delivered, where else it went, once it got inside. Maybe it's something we wanted it to stop and it didn't stop it, but it notified us later that it was something that it should have stopped. It can give us a trajectory of all the other places that it went internally and it can tell us what files were transferred as well.
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Digital Program Manager at a healthcare company with 10,001+ employees
Cisco Secure Email Cloud Gateway has allowed our users to be able to concentrate on the emails that they do receive. Previously, our users had to deal with nine million additional emails across the organization, which is nearly 1,000 emails per user to have to deal with a month. That's a massive amount for our staff to deal with and probably several hours of their time. We have a lot of clinical staff, being a hospital. We want to make our staff as productive as possible. By removing a lot of that spam and phishing type emails, this allows them to do their job.
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SD
Senior Infrastructure Engineer at a financial services firm with 51-200 employees
The filtering is definitely better at catching both spam and malicious messages, and there's a lot of extremely granular ability for setting up rules. You can do it the way you want to. The Microsoft solution tends to be pretty limited in how it allows some of that to be done.
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Learn what your peers think about Cisco Secure Email. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
564,997 professionals have used our research since 2012.
IT Admin / Manager at a retailer with 501-1,000 employees
The malicious URL scanning, as well as the anti-malware features, have been really useful for us in our environment.
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Network Security Engineer at Galaxy Backbone Ltd
It is doing its work. It is doing what it was actually designed to do. It has ensured we don't have business email compromises, and it has also ensured that our brand Galaxy is unique all year round.
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RL
Email Adminstrator at Merchants Capital Resources, Inc.
There is a huge return compared to if we didn't have a gateway appliance, as far as blocking malicious emails.
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Senior IT System Administrator at ScanPlus GmbH
I love the Advanced Malware Protection feature. It works very well... The appliance has more security such as SDF, DKIM, DMARC, and encryption.
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TO
Security / Solution Architect at a insurance company with 1,001-5,000 employees
The added value of it is that every migration to a new version is initiated by the Cisco version itself, so that is a bunch of work that you don't have to do on the Cisco ESA system on-premise. As it becomes a safe platform, you don't need to invest anything in your own data center or in your upgrade path.
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Security Technician at a retailer with 10,001+ employees
The solution is very configurable. It has enabled us to configure some specific filters to stop emails that general configurations didn't stop. It's a powerful solution. It can analyze a lot of emails simultaneously, with no problems of capacity or system load.
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Group Head of Cyber Security at a transportation company with 10,001+ employees
Anti-Spam and Advanced Malware Protection are the most valuable features... and we also have the option to block Zero-day attacks.
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Cisco Secure Email Cons

Sr Infrastructure Engineer at Delta Plastics of the South
Typically, in a phishing email, they try to use a name everybody's going to recognize, like the CEO's name or the CFO's name... With this appliance, the way it's designed at the moment, for us to really stop that with any level of confidence, we have to build a dictionary of all the names of the people we want it to check, and all the ways they could be spelled. My name would be in there as Phillip Collins, Phillip D. Collins, Phillip Dean Collins, Phil Collins, Phil D. Collins. There could be eight or 10 variations of my name that we'd have to put in the dictionary. There's no artificial intelligence to say "Phil Collins" could be all these other things, and to stop phishing from coming through in that way.
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Digital Program Manager at a healthcare company with 10,001+ employees
I would like more functionality and how to use it for Level 2 type staff. The biggest issue is it needs to be easier to use and navigate.
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SD
Senior Infrastructure Engineer at a financial services firm with 51-200 employees
The interface is dated. It has looked pretty much the same for 15 years or so. It would be helpful to be able to do everything from one spot. The centralized quarantine and reporting are completely separate from policy administration.
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Learn what your peers think about Cisco Secure Email. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
564,997 professionals have used our research since 2012.
IT Admin / Manager at a retailer with 501-1,000 employees
The UI is definitely one area of improvement because it doesn't match other interfaces and the navigation can be a little clunky.
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Network Security Engineer at Galaxy Backbone Ltd
The area of license renewal should be improved. We normally renew our license every year. There is a feature called smart licensing, and I switched from the legacy mode to the smart licensing mode because of what I thought smart licensing does. I thought it would make licensing renewal seamless and very swift, but ever since I've switched to smart licensing, each time I want to renew my license, it is a whole lot of headache. The process is not smooth, and I had to keep calling Cisco TAC to see how the issue can be resolved. At one point, I wanted to revert back to the legacy mode, but I can't revert. Once you switch from the legacy mode to the smart licensing mode, you can't revert. They should improve on the visibility of the smart licensing mode so that it can indeed be smart and easier to use for the license renewal every year. That is one challenge.
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RL
Email Adminstrator at Merchants Capital Resources, Inc.
I use the search all the time. Sometimes, it is hard to search for things and things are hard to find. People come to me all the time, saying, "This email didn't get through." Then, I go searching and don't find it on the first search. You have to think about alternative searches. I don't know if there is an easier way that they could help to find things. I don't know how they could simplify it, because now everybody else is using the cloud and everything is coming from Office 365, or whatever. It is just not the same environment from years ago where everybody had their own server and you could search easier.
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Senior IT System Administrator at ScanPlus GmbH
We have been struggling in the last month with Cisco encryption and with the S/MIME encryption. I don't know if it is an issue on our side or if these features of the solution are not working very well.
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TO
Security / Solution Architect at a insurance company with 1,001-5,000 employees
We have Microsoft and we have the E5 licenses, they have more EDR responses on certain emails. That's something that Cisco ESA on the cloud doesn't have. They don't do anything about MITRE attacks. They only detect if there is a malicious email or a threat and they remove it.
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Security Technician at a retailer with 10,001+ employees
They can do it better with web links, with the URLs. They have a technology called Outbreak but it doesn't work as well as we would like.
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Group Head of Cyber Security at a transportation company with 10,001+ employees
The configuration UI should be made more intuitive. Currently, it takes a while to understand how to do the basic configurations.
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Learn what your peers think about Cisco Secure Email. Get advice and tips from experienced pros sharing their opinions. Updated: January 2022.
564,997 professionals have used our research since 2012.