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Cisco Secure Email pros and cons

Vendor: Cisco
4.2 out of 5

Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Cisco Secure Email offers exceptional spam controls and integrates seamlessly with existing Cisco products.
Advanced Malware Protection is highly valued for enhancing email security posture.
The threat intelligence capabilities, especially its integration with Cisco Talos, are noteworthy.
Administration of domains and custom filters is easily managed via the web interface.
Cisco Secure Email provides comprehensive protection through its inbound services and anti-phishing features.

CONS

Some clustering or high availability features are desired as the current hardware experiences complete downtime two to three times a year.
The initial setup is complex for sites with physical clusters, and support for Microsoft EDR responses on certain emails is lacking.
Advanced phishing filters and integration with EDR solutions require improvement.
Licensing and pricing structures need enhancement, with current processes being complicated and not seamless.
Reporting and logging functionalities, as well as scalability, need improvement along with support, which currently lacks sufficient hands-on knowledge.
 

Cisco Secure Email Pros review quotes

KS
Technical Associate Network Security at Valuepoint Systems
Feb 20, 2026
Compared with other mail security things, Cisco Secure Email was much better and easy to deploy also.
BD
Chief Information Security Officer at Abcl
Mar 24, 2025
My favorite feature of Cisco Secure Email is the threat intelligence capabilities, particularly its integration with Cisco Talos.
AF
Systems Engineer at a non-tech company with 51-200 employees
Mar 28, 2025
The technical support from Cisco is perfect.
Learn what your peers think about Cisco Secure Email. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
902,894 professionals have used our research since 2012.
reviewer2595924 - PeerSpot reviewer
Cloud Partner & Solutions Architect at a tech vendor with 1,001-5,000 employees
Nov 20, 2024
The logs are easily readable and help diagnose problems, although they can be difficult to find initially. The solution addresses our email security, but for the rest of our security, we would use multiple vendors. It covers everything through email, like antivirus, IDS, and IPS.
NS
Director General at Icdc
Jan 12, 2024
The most significant enhancement we've gained is in terms of security through the upgrade we received.
PaulGiles - PeerSpot reviewer
Principal Consultant at a computer software company with 1,001-5,000 employees
Aug 3, 2023
The tech engineers are very knowledgeable.
Kostas Karidas - PeerSpot reviewer
System Administrator at bluegr Hotels & Resorts
May 16, 2024
The tool's most valuable feature in preventing security breaches revolves around the area of malware protection that the product provides.
YusufAhmed - PeerSpot reviewer
Information Security Specialist at IHV-Nigeria
Mar 12, 2024
The product's initial setup phase was easy.
Muhammad Naeemuddoja - PeerSpot reviewer
Team Lead Networks & Security Operation Centre at Central Depository Company
Nov 14, 2023
Capital expenditure is a significant consideration, and the impact on major expenditures prompts a careful analysis before onboarding the new product.
TirutHawoldar - PeerSpot reviewer
Senior operations manager at Orange
Aug 23, 2023
The tool has a DLP solution which we can implement. Its database is updated regularly.
 

Cisco Secure Email Cons review quotes

KS
Technical Associate Network Security at Valuepoint Systems
Feb 20, 2026
The areas of Cisco Secure Email that could be improved or enhanced are the slowness in the console.
BD
Chief Information Security Officer at Abcl
Mar 24, 2025
In some cases, detection is missed, leading to false positives where genuine emails are flagged as spam.
AF
Systems Engineer at a non-tech company with 51-200 employees
Mar 28, 2025
The user interface of the Email Security Gateway should be improved.
Learn what your peers think about Cisco Secure Email. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
902,894 professionals have used our research since 2012.
reviewer2595924 - PeerSpot reviewer
Cloud Partner & Solutions Architect at a tech vendor with 1,001-5,000 employees
Nov 20, 2024
The user interface needs massive improvement. While the device works fine and it's not complicated to write policies, renaming menu items and showing policy flow in conjunction with the application could help.
NS
Director General at Icdc
Jan 12, 2024
The pricing needs to be reconsidered or enhanced.
PaulGiles - PeerSpot reviewer
Principal Consultant at a computer software company with 1,001-5,000 employees
Aug 3, 2023
Licensing is quite complicated for a number of customers, including ourselves.
Kostas Karidas - PeerSpot reviewer
System Administrator at bluegr Hotels & Resorts
May 16, 2024
I would like to see features like AI since it is currently an area that the product lacks.
YusufAhmed - PeerSpot reviewer
Information Security Specialist at IHV-Nigeria
Mar 12, 2024
There are some concerns in the way the architecture is set up, making it an area where improvements are required.
Muhammad Naeemuddoja - PeerSpot reviewer
Team Lead Networks & Security Operation Centre at Central Depository Company
Nov 14, 2023
Many smaller businesses opt for more cost-effective solutions, such as Gmail or Hotmail accounts, instead of investing in Cisco Secure Email, given its higher cost.
TirutHawoldar - PeerSpot reviewer
Senior operations manager at Orange
Aug 23, 2023
The tool's pricing can be improved.