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Symantec Messaging Gateway OverviewUNIXBusinessApplication

Symantec Messaging Gateway is #12 ranked solution in top Email Security tools. PeerSpot users give Symantec Messaging Gateway an average rating of 8.2 out of 10. Symantec Messaging Gateway is most commonly compared to Cisco Secure Email: Symantec Messaging Gateway vs Cisco Secure Email. Symantec Messaging Gateway is popular among the large enterprise segment, accounting for 59% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a comms service provider, accounting for 25% of all views.
Symantec Messaging Gateway Buyer's Guide

Download the Symantec Messaging Gateway Buyer's Guide including reviews and more. Updated: July 2022

What is Symantec Messaging Gateway?

Symantec’s on-premises email security solution begins with Messaging Gateway which provides essential inbound and outbound messaging security including, powerful protection against the latest messaging threats including ransomware, spear phishing, and business email compromise, It catches more than
99 percent of spam with a less than 1 in 1 million false positives, and effectively responds to new messaging threats with real-time automatic antispam and antimalware updates. Messaging Gateway combines multilayer protection technologies that effectively detect, block, and quarantine suspicious email

Symantec Messaging Gateway was previously known as Symantec.cloud, Symantec Email Security.cloud .

Symantec Messaging Gateway Customers

Doric, Joblink Plus, Our Lady of Mercy College, Parramatta, PPB Advisory, Slater & Gordon Lawyers, Sydney Adventist Hospital Ltd.

Symantec Messaging Gateway Video

Symantec Messaging Gateway Pricing Advice

What users are saying about Symantec Messaging Gateway pricing:
  • "The cost of Symantec Messaging Gateway is too expensive in general. However, the appliance also includes the price of the license in the same bundle."
  • "It's a bit expensive compared to its competitor Barracuda Email Security Gateway but cheaper than Sophos Email."
  • Symantec Messaging Gateway Reviews

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    IT Consultant at a energy/utilities company with 10,001+ employees
    Consultant
    Top 20
    Easy to set up with good patching and reliable performance
    Pros and Cons
    • "The solution is stable and the performance is good."
    • "The biggest problem is it's an on-prem product and we're trying to get out of having equipment in data centers."

    What is our primary use case?

    We primarily use the solution for security - to protect us from malware and to have anti-spam, content filtering. It's for that initial inspection of email before it gets into our environment.

    What is most valuable?

    The solution is stable and the performance is good. 

    Technical support, under Symantec, was good.

    They were great at keeping up with patching.

    The product could scale.

    The initial setup wasn't too difficult. 

    What needs improvement?

    Having the control center in just one place was difficult. Now that they are moving to the cloud, it will be less of an issue. 

    The solution is slightly outdated. The version that we have now is due to the fact that the company hasn't moved up to the latest version. They're on 10.6 and the latest version is 10.74 or something like that. They were four versions behind.

    The biggest problem is it's an on-prem product and we're trying to get out of having equipment in data centers. The company wants the reliability that the cloud offers. That's the main justification for leaving that product. I know they offer a cloud solution, however, when you have Microsoft having it as part of a package and you're already kind of paying for something, it makes sense to move over, rather than have two solutions doing the same thing in one company.

    For how long have I used the solution?

    I worked for the company that I'm working at now, for 19 years, however, I was gone for six years. In that 19 years, I had about 10 years where I was using Symantec Messaging Gateway. 

    Buyer's Guide
    Symantec Messaging Gateway
    July 2022
    Learn what your peers think about Symantec Messaging Gateway. Get advice and tips from experienced pros sharing their opinions. Updated: July 2022.
    619,967 professionals have used our research since 2012.

    What do I think about the stability of the solution?

    The stability is good. It's not buggy or glitchy. It works well. The performance is good.

    I haven't messed with it in six years, and prior to that, there were not really any issues. It was a pretty good product, and they kept up with security patches. I noticed that we have a product that looks for vulnerabilities. If it's alarming, Symantec will come back and say, "No, we're good, we don't have that code in our product." They seem to have been pretty good with that.

    What do I think about the scalability of the solution?

    It was pretty easy to scale. You just added more scanners. The one downside was you could only have one control center unless you wanted to manually keep two different control centers at two different data centers, and configure them the same. 

    That said, you'll never 100% have them alike. That's the one downside is that you're stuck with, no matter how you scale your scanners, in the DMZ, and you still have that one control center inside. That's how we deployed it. If we lose that data center, we lose that control center. There are some white papers out there now on how to make that change to a different control center, so it is possible, however, it's been a long time since I've looked at that.

    We have about 15,000 end-users on the solution currently. 

    How are customer service and support?

    Technical support was fine when it was Symantec. It might have changed since it was bought out by Broadcom. I can't speak to that.

    Which solution did I use previously and why did I switch?

    We're moving over to Microsoft Defender P2.

    I'm on a project now, however, the hardware's old as we bought it originally back when you bought the appliance from Symantec. Due to the fact that the hardware's old, and since the company's already paying for Microsoft, we've decided to just go full-on with the Defender P2 license, and pull that old hardware, and take the Symantec Messaging Gateway out. The goal is to get everything into the cloud. 

    How was the initial setup?

    The initial setup isn't too complex. That said, there are some challenges when you start stacking on different policies and stuff like that.

    What's my experience with pricing, setup cost, and licensing?

    I didn't know the pricing when we bought it, and that was a long time ago. I can't speak to the exact costs. 

    What other advice do I have?

    We are currently on the oldest version that's supported. It might be around version 10.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    PeerSpot user
    Alex Wu - PeerSpot reviewer
    Sr. IT Manager at a pharma/biotech company with 201-500 employees
    Real User
    Top 5
    Simple to use, great at blocking spam and easy to set up
    Pros and Cons
    • "The setup is pretty simple."
    • "In a later release, it would be nice if the messaging gateway supported the cluster feature."

    What is our primary use case?

    We primarily use it as an email gateway for security. We use it for blocking spam.

    How has it helped my organization?

    Protect us form spam & virus emails' attack. 

    What is most valuable?

    The solution overall is quite good.

    The solution is a leader in anti-spam email products.

    The performance is great. You can block 99% of spam emails. It's very effective.

    The solution runs quite well.

    The setup is pretty simple.

    What needs improvement?

    The issue with the solution has more to do with China than the product itself. Since it was purchased by Broadcomm, we've found there's been a general slide in terms of the local services we have access to and we are considering replacing them.

    In a later release, it would be nice if the messaging gateway supported the cluster feature. We'd really like clustering as an option.

    If you have installed the two messaging gateways, you cannot use the high-availability features of the two products. There needs to be higher availability. Other products provide a cluster feature, however, Symantec for the most part does not offer this.

    For how long have I used the solution?

    I've been using the solution for about ten years now. It's been a decade.

    What do I think about the stability of the solution?

    The solution is very stable. We don't have issues with glitches and there aren't really any bugs. I've never experienced it crash or fail. It's reliable.

    What do I think about the scalability of the solution?

    We haven't needed to scale it, so I can't speak to the solution's level of scalability. It's not something we've attempted to do.

    We have about 80 people in our organization using the product.

    How are customer service and technical support?

    I haven't opened a ticket from the technical support for a long time. We haven't really needed the support from assistance, to be honest. I can't really speak to their level of service at this time.

    Which solution did I use previously and why did I switch?

    It was ten years ago, and I was at a different organization, however, I do recall that we used Fortigate at that time.

    I also currently use Symantec's Mail Security for Exchange. I use that for my emails alongside the Messaging Gateway.

    How was the initial setup?

    The initial setup isn't complex. It's quite straightforward. I find it quite simple, as I have a decade of experience using it under my belt.

    Deployment to my virtual machine only took about 30 minutes.

    I hand over the maintenance to another team.

    What about the implementation team?

    I handled the deployment myself. I have a wealth of experience with the product. I don't feed outside help from consultants or integrators.

    What's my experience with pricing, setup cost, and licensing?

    If you would like to enable Symantec's Content Encryption, it's considered an extra feature. You need to buy it separately. I personally just have the anti-spam, antivirus and Premium Content Controller. These features are at no additional cost. New users just need to be aware that certain premium features will need to be purchased.

    Which other solutions did I evaluate?

    No.

    What other advice do I have?

    We're just an end-user and customer. We don't have a special business relationship with the company.

    I have the solution running on my virtual machine.

    The solution is a really good product as far as email security is concerned.

    I'd recommend the solution.

    Overall, I'd rate the solution nine out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Symantec Messaging Gateway
    July 2022
    Learn what your peers think about Symantec Messaging Gateway. Get advice and tips from experienced pros sharing their opinions. Updated: July 2022.
    619,967 professionals have used our research since 2012.
    Senior System Administrator at Pulsar Knowledge Centre Pvt. Ltd.
    Real User
    Top 10
    Good encryption, excellent at blocking spam, and easy to set up
    Pros and Cons
    • "The solution is excellent at blocking spam."
    • "They have updated the version of the Messaging Gateway and the new features they are adding the need to be re-evaluated. They have done some changes on the policy."

    What is our primary use case?

    We primarily use this solution to encrypt outgoing emails to the recipient. That is why I bought the solution from Symantec Messaging Gateway. 

    What is most valuable?

    The encryption screen messages are very good. No one can hack the emails.

    The solution is excellent at blocking spam.

    What needs improvement?

    Recently, I've had some problems regarding their support. The tech was acquired by Broadcom. Since then, the support part is very bad right. They really need to improve this aspect.

    They have updated the version of the Messaging Gateway and the new features they are adding the need to be re-evaluated. They have done some changes on the policy.

    For how long have I used the solution?

    We've been using the solution for two years.

    What do I think about the stability of the solution?

    I've noticed lately that the solution can be buggy.

    I have observed a few updates that have bugs. Right now, the solution is not updated due to some bugs that are coming from the updates. Currently, the company will not pay for the box from the software. That's why virtual appliances are not updating.

    How are customer service and technical support?

    We've been in touch with technical support and we find that, since the Broadcom takeover, the support is lacking. They're very bad and not helpful at all. We've found that the support team is not able to provide full service to us any longer. When they were just Symantec, before the acquisition, they were quite good.

    Which solution did I use previously and why did I switch?

    I also use McAfee, however, McAfee not working at 100%. Symantec has gone back to 99.9%. Everyone says "our product is at 100%", however, it is not possible. That's due to the fact that everyday hackers are busy finding new ways to breach security. 

    I like both solutions. I've used them both for the last few years.

    How was the initial setup?

    The initial setup is pretty straight forward, however, you need to get the policies right. That part is complex. You need some guidance from support teams, or you need to read some articles or admin guides that can be found on Google.

    Deployment took about 30 minutes.

    I handle the maintenance on my own. It doesn't require a lot of personnel to manage it.

    What about the implementation team?

    We used an integrator to assist us with the implementation. They were very helpful and we were satisfied with their level of knowledge.

    What other advice do I have?

    We're Symantec customers. We don't have a business relationship with the company.

    The deployment of the solution is just virtual. We have acquired virtual appliances and we have projects ongoing on the machines.

    The product itself is quite good, however, Broadcom needs to step up its support.

    I'd rate the solution eight out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Ali Geyik - PeerSpot reviewer
    System Solutions & Enterprise Mobility Management(EMM&MDM) Engineer at Agilis Teoknoloji Çözümleri
    Real User
    Top 20
    Useful advanced content filtering, highly scalable, and simple setup
    Pros and Cons
    • "The most valuable features of Symantec Messaging Gateway are advanced content filtering, malware, and antivirus defense."
    • "Symantec Messaging Gateway can improve detection because most of them are false negatives or false positives that we are trying to troubleshoot. Additionally, we are having routing problems and they are somehow connected to DNS issues."

    What is our primary use case?

    Symantec Messaging Gateway is used for email security.

    What is most valuable?

    The most valuable features of Symantec Messaging Gateway are advanced content filtering, malware, and antivirus defense.

    What needs improvement?

    Symantec Messaging Gateway can improve detection because most of them are false negatives or false positives that we are trying to troubleshoot. Additionally, we are having routing problems and they are somehow connected to DNS issues.

    In a future release, if dynamic variables in content filtering was added it would solve a lot of problems. If we could be able to use some variables or handle the content filtering policies somehow dynamically, such as comparing today's date to a date in the content header of an email. If it was more dynamic list checking instead of static rules we usually adjust on clients.

    For how long have I used the solution?

    I have been using Symantec Messaging Gateway for approximately three years.

    What do I think about the stability of the solution?

    Since Symantec Messaging Gateway is a Linux-based solution it is stable.

    What do I think about the scalability of the solution?

    Symantec Messaging Gateway is highly scalable.

    How are customer service and support?

    The technical support from Symantec Messaging Gateway is good.

    I rate the support from Symantec Messaging Gateway a seven out of ten.

    How would you rate customer service and support?

    Neutral

    How was the initial setup?

    The initial setup of Symantec Messaging Gateway is straightforward.

    What other advice do I have?

    I strongly recommend on-premise email security solutions. I'm strictly against cloud email security solutions, they are very problematic. There is cloud congestion for every kind of cloud-based software and the managed services are very hard to deal with for cloud-based solutions. On-premise solutions are easy to deploy and to troubleshoots. For cloud solutions, downtimes are the most prominent issue we witness. It is really difficult to be a part of cloud-based solutions since it is out of your control.

    No one just wants their emails to be blocked or connection failures in their daily lives. That's why the on-premise solutions are the fastest and more manageable solutions.

    Some aspects of this solution are going to expire because of the Broadcom acquisition.

    I would highly recommend this solution to others.

    I rate Symantec Messaging Gateway a nine out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
    Flag as inappropriate
    PeerSpot user
    IT Analyst at a healthcare company with 10,001+ employees
    Real User
    Top 10
    A stable on-premise email security solution that's easy to manage, but support could be better
    Pros and Cons
    • "I like that it's simple and easy to configure, deploy, and manage. The reporting function has all the features we're looking for, and we are fine with that."
    • "What's lacking when you compare it with Proofpoint and other threat protection solutions is that it does the basic stuff, but we need more advanced threat handling."

    What is our primary use case?

    We use it as a perimeter gateway where it scans for spam. We use all the features and configure all the features, like malware and content filtering. But most of the requests come for content filtering, where we need filters based on some specific words or subjects or based on the reports that come from government agencies.

    How has it helped my organization?

    It helps us by protecting us from spam, and it also checks for viruses.

    What is most valuable?

    I like that it's simple and easy to configure, deploy, and manage. The reporting function has all the features we're looking for, and we are fine with that.

    What needs improvement?

    Support could be better. What's also lacking when you compare it with Proofpoint and other threat protection solutions is that it does the basic stuff, but we need more advanced threat handling.

    For how long have I used the solution?

    I have been dealing with Symantec Messaging Gateway for about seven or eight years.

    What do I think about the stability of the solution?

    We have used it for many years, and I never faced any issues. Even if it crashes, let's say the VM itself rebooted or something, then it does Linux basic things and it comes back online.

    What do I think about the scalability of the solution?

    We have a couple of nodes extended at the moment, and so far, we haven't had any issues with configuration, replication, or when the firmware is updated. It works fine.

    How are customer service and technical support?

    Technical support was good before they moved to Broadcom. After it went to Broadcom, the support quality degraded.

    How was the initial setup?

    It was deployed before I started working on it, but I feel like it was easy.

    What other advice do I have?

    I would recommend this solution. I would tell potential users that it's simple and easy to configure, deploy, and manage.

    On a scale from one to ten, I would give Symantec Messaging Gateway a seven.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Pedro Chidumo - PeerSpot reviewer
    Systems Administrator at a financial services firm with 1,001-5,000 employees
    Real User
    Top 5Leaderboard
    Is easy to install and is stable and scalable
    Pros and Cons
    • "Symantec Messaging Gateway is stable and scalable. Installation is easy, and the deployment and maintenance can be done by one administrative person."
    • "It is a nice product but is not user friendly in terms of the graphical interface. It is poor and is not rich in terms of the human interface."

    What is our primary use case?

    We use it for content filtering and malware protection.

    What is most valuable?

    Symantec Messaging Gateway is stable and scalable.

    Installation is easy, and the deployment and maintenance can be done by one administrative person.

    What needs improvement?

    It is a nice product but is not user friendly in terms of the graphical interface. It is poor and is not rich in terms of the human interface.

    For how long have I used the solution?

    We have been using it for a month.

    What do I think about the stability of the solution?

    It is stable because we use a physical appliance.

    What do I think about the scalability of the solution?

    The scalability depends on how much you are willing to pay. You always have to pay if you have to scale the product or increase the number of machines. We have about 1,000 fixed users for Symantec Messaging Gateway.

    How was the initial setup?

    Installation is easy, but we needed some configurations, so it took a week.

    For the deployment and maintenance, we have one administrative person.

    What about the implementation team?

    We implemented it ourselves using remote assistance from our supplier.

    What's my experience with pricing, setup cost, and licensing?

    The cost of Symantec Messaging Gateway is too expensive in general. However, the appliance also includes the price of the license in the same bundle.

    What other advice do I have?

    I haven't been using it for very long, and in my short experience, it has been a good product. I would rate it at nine on a scale from one to ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Farrukh Dawoodani - PeerSpot reviewer
    Technical Consultant & Programme Manager at a tech services company with 51-200 employees
    Consultant
    Top 10
    Solid and stable product, great support, highly scalable

    What is our primary use case?

    We use the solution for its advanced virus protection, phishing and other features.

    For how long have I used the solution?

    I have been using the solution for 1 year now.

    What do I think about the stability of the solution?

    It is a solid and stable product.

    What do I think about the scalability of the solution?

    It is a scalable product. We have deployed it for organizations with 200-5000 users.

    How are customer service and technical support?

    The support is really great.

    Which solution did I use previously and why did I switch?

    I have used Sophos Email other than Symantec Messaging Gateway.

    How was the initial setup?

    The setup is pretty much straight forward.

    What about the implementation team?

    We did the deployment of the product ourselves and it was a quick one.

    What was our ROI?

    Sometimes the solution picks up false positive for viruses during scans. 

    What's my experience with pricing, setup cost, and licensing?

    It's a bit expensive but they have licensing models to meet customer needs. 

    Which other solutions did I evaluate?

    It's a bit expensive compared to its competitor Barracuda Email Security Gateway but cheaper than Sophos Email.

    What other advice do I have?

    I would recommend this product.

    I rate Symantec Messaging Gateway an eight out of ten.

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    Fernando Calugullín - PeerSpot reviewer
    IT Senior Consultant at SATELITE.COM
    Reseller
    Stable solution that's easy to set up

    What is our primary use case?

    I've been using Messaging Gateway for ten years.

    What needs improvement?

    Messaging Gateway's advanced malware detection could be improved.

    What do I think about the stability of the solution?

    Messaging Gateway is stable.

    What do I think about the scalability of the solution?

    Messaging Gateway is scalable.

    How are customer service and support?

    I've had no problems with Symantec's technical support.

    How was the initial setup?

    The initial setup was easy.

    What other advice do I have?

    I would recommend Messaging Gateway to other users and rate it nine out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer:
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    PeerSpot user
    Buyer's Guide
    Download our free Symantec Messaging Gateway Report and get advice and tips from experienced pros sharing their opinions.
    Updated: July 2022
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    Download our free Symantec Messaging Gateway Report and get advice and tips from experienced pros sharing their opinions.