We performed a comparison between Cisco Secure Email and Kiteworks based on real PeerSpot user reviews.
Find out in this report how the two Email Security solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It gives us visibility into threats and, for endpoints, it helps us to prioritize threats. We used to have a lack of visibility, but now our time to detect and respond has decreased."
"At the moment we are satisfied with this product. It's a stable, scalable, and resilient solution for us."
"The good part is that you don't have to configure it, which is very convenient."
"Microsoft Defender for Office 365's most valuable feature is its performance."
"There are several features that I consider valuable."
"Microsoft Defender for Office 365 has improved my organization's security. It makes it easier to manage the infrastructure without the help of third-party applications."
"Safe attachments, safe links, policies, and the ability to protect from zero-day threats are the most valuable features."
"Microsoft Defender has a feature to protect each and every attachment. Even if it's an encrypted attachment, it will check for any potential threats."
"Cisco Secure Email Cloud Gateway has allowed our users to be able to concentrate on the emails that they do receive. Previously, our users had to deal with nine million additional emails across the organization, which is nearly 1,000 emails per user to have to deal with a month. That's a massive amount for our staff to deal with and probably several hours of their time. We have a lot of clinical staff, being a hospital. We want to make our staff as productive as possible. By removing a lot of that spam and phishing type emails, this allows them to do their job."
"It integrates with Active Directory and we can limit specific users to using specific applications."
"I can customize the configuration and policies."
"The malicious URL scanning, as well as the anti-malware features, have been really useful for us in our environment."
"This solution provides some benefits, like comfortable access to TAC support. You get prompt support when working directly with Cisco."
"The filtering is definitely better at catching both spam and malicious messages, and there's a lot of extremely granular ability for setting up rules. You can do it the way you want to. The Microsoft solution tends to be pretty limited in how it allows some of that to be done."
"Spam controls are excellent because they are a powerful feature that operates almost effortlessly."
"The most valuable features are protection against ransomware and spam."
"The best part of this solution is that we can generate multiple reports about how the data is transferred and about user information or IP."
"The most valuable aspect of Kiteworks is undoubtedly the private content network. This feature is particularly beneficial for us. Furthermore, it serves as a centralized platform that enables us to track and manage our information exchange."
"We could see whether the customer with whom we shared a file had downloaded it, which was not available with GitHub."
"The benefits that Kiteworks has provided to its customers in terms of data sovereignty."
"The most valuable feature is the ability to send a large file of 30 GB in size and more. In Outlook and other email applications, you cannot send files that are larger than 20 MB. But with Kiteworks, 30 GB is transferable by default and, with the proper approval, a file of up to 100 GB can be sent. It makes file transfer very easy and smooth."
"We can see when people are sending things. We can definitely see who is sending to whom. From the administrative logs, we can see who is sending to an outside entity, and those logs are retained for quite a while."
"The top two features are the two-factor authentication, which is pretty good. It's easily understood by the users. And their API is rather robust. We have numerous integrations that work off the API."
"I like Kiteworks or Accellion because it's continuously upgraded. I also know that it probably works with a lot of clients."
"There is room for improvement with the UI."
"The visibility for the weaknesses in the system and unauthorized access can be improved."
"They can improve their security in a way where a customer can know if all their attachments are safe or not to open through a report. The solution does its job perfectly, but it never reports to the customer whether those attachments have been stopped before or not."
"The pre-sales cost calculations could be more transparent."
"I'd like some additional features any product can give me to protect our environment in a better way."
"They have moved features from one console to another. Things have been moved around in the interface and it takes me time to find where certain features are."
"The only thing they should improve is the licensing model. They should stop changing it. A year ago, the five features I mentioned were included in one product. Now, three of them are bundled into one product, and you have to pay extra for the other two. I don't mind paying extra, but I don't want them to change it every year or every six months. I need to know what I'm looking at and not worry about it next year."
"The XDR dashboard has room for improvement."
"There are some concerns in the way the architecture is set up, making it an area where improvements are required."
"The reporting functionality needs to be improved."
"I am not satisfied with the solution's reporting and logging."
"The user interface is a bit complex."
"The Forged Email Detection feature needs improvement, particularly with domain. The sensors are not that good and the rules sets are unclear."
"The user interface could be updated."
"We would like to see more options for the customization of content filters."
"Scalability has certain shortcomings and needs to be improved because there are service providers who provide better scalability.v"
"It would be nice if Kiteworks could provide a free version of the platform so that it could be used for a certain number of file transfers. We could be charged a fee if we exceeded the number of allotted file transfers."
"There is no offboarding process for end-users in Kiteworks. It's a manual process. There is no automated syncing with LDAP and checking to see if the account is still active. It's a manual process to get people out of here, which isn't the best way."
"I would like to see immediate releases of fixes because now it takes at least a week. If that time span can be reduced to one day or two days, that would be very helpful for users so that things are sorted and transactions work smoothly."
"We have experienced a few hiccups and bugs when using the admin console and from a user perspective."
"In my experience, their technical support can be a little slow."
"The one feature, which I have also requested directly to Kiteworks, is to have a scheduled upgrade function. Currently, one of my engineers logs in after hours for the upgrade. We're a hospital, and we're 24/7, but the primary users are seven to five. So, we log in the early evening just to push a button to tell it to do the update. It would be nice if that could be very easily scheduled."
"There are always issues when there are bugs or upgrades. The challenge with upgrading is getting more storage from the customer. Every time we have a new version, it requires additional storage. This means that the customer would need to procure more storage for their server, which they don't like because it means additional cost to them. So, I think my request would be that the version upgrades don't require any significant storage requirement."
"File location could be improved."
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Cisco Secure Email is ranked 2nd in Email Security with 56 reviews while Kiteworks is ranked 13th in Email Security with 12 reviews. Cisco Secure Email is rated 8.4, while Kiteworks is rated 8.8. The top reviewer of Cisco Secure Email writes "Has effortless spam control, improves security posture, and frees up our IT department's time". On the other hand, the top reviewer of Kiteworks writes "A unified, secure way to share sensitive content, with no file size limitations". Cisco Secure Email is most compared with Trellix Collaboration Security, Microsoft Exchange Online Protection (EOP), Fortinet FortiMail, Proofpoint Email Protection and Cisco Secure Email Threat Defense, whereas Kiteworks is most compared with Sterling Commerce Connect:Direct, MOVEit, Fortra's GoAnywhere MFT, SharePoint and Cisco Secure Email Threat Defense. See our Cisco Secure Email vs. Kiteworks report.
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We monitor all Email Security reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.